Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 232

Fulfillment Jewelry Operations Technology 232

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. It’s really a holistic approach,” she said. “We

Omnichannel 257

Omnichannel eCommerce POS Operations 257

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

Fulfillment 260

Fulfillment Vend Operations Technology 260

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. The retailer serves a young, digitally savvy customer with no time for delays, and offers a massive selection of merchandise that needs to keep up with shifting pop culture trends.

Management 247

Management POS Shipping Costs Supplies 247

Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders.

Omnichannel 250

Omnichannel Shipping Costs Operations Fulfillment 250

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 198

eCommerce Order Fulfillment Fulfillment Multi-channel 198

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Workshop 291

Workshop Omnichannel Arts Fulfillment 291

Retail TouchPoints

JUNE 1, 2022

There are 10 Trends unfolding before us right now, very much worth watching. The Top 10 trends driving retail growth today are not predictions; they’re real and happening right now. The fact is, when it comes to what’s ahead for retail, no one really knows. Shoppers are returning to stores, again. This is growing, every day.

Retail 295

Retail Games Magazine Demo 295

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. ” Similar to Sephora, Boisson is leaning heavily into education and discovery across its omnichannel platform.

Food and Beverages 233

Food and Beverages Fulfillment Omnichannel Specialty Retailers 233

Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

ACH 233

ACH Multi-channel Technology Customer Retention 233

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Today, it can be anything from a digital Costco card to an immersive VR experience. Let’s think ahead though.

Omnichannel 318

Omnichannel Consumer Channel Toys 318

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. Retail Innovation Summit: Dig into the trends and tech driving industry disruption.

Retail 253

Retail Internet Retail Events Omnichannel 253

ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core. Claim your copy!

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Kibo

JULY 17, 2020

At the same time, customers have sheltered in place, and have been eager to adopt safe shopping habits. Enter BOPAC (buy online, pickup curbside) a valuable fulfillment option that has allowed thousands of stores to continue serving customers while practicing social distancing. Deliver A Better BOPAC Experience.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. The convergence of e-commerce platforms and supply chain processes not only enhances customer experiences but also unlocks numerous advantages for sustainable success.

Omnichannel 52

Omnichannel Supplies eCommerce Platforms eCommerce 52

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 214

Shipping Costs Improvements Live Chat Retail 214

Retail TouchPoints

NOVEMBER 27, 2023

I always say I’m the CEO and Chief Marketing Officer of the business because I love branding and spending time navigating through social networks to see what’s trending and what’s shifting in the industry,” Lisbona said in an interview with Retail TouchPoints. Everyone comes to the table with ideas and backs them with data.

Social Media 248

Social Media Gifts Omnichannel Consumer 248

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. So Instead of optimizing one channel (i.e.

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” They like being able to have that kind of dual-purpose space.

Outdoor 235

Outdoor Omnichannel Vend Multi-channel 235

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

Retail 261

Retail Supplies Operations Technology 261

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 192

Omnichannel Department Stores eCommerce Fulfillment 192

Fabric

MARCH 14, 2023

trillion fashion and apparel industry—where $898 billion is transacted online —and where consumers are constantly seeking new styles, trends, brands, and designs. fabric Commerce Platform is a complete, fully-composable e-commerce platform that provides the building blocks to create superior online shopping experiences for customers.

Apparel 130

Apparel Fashion Shipping Costs eCommerce 130

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. A fast, flexible and responsive fulfilment process. Holiday shopping season is upon us. Embrace the Need for Speed .

Shipping Costs 233

Shipping Costs Retail Omnichannel Supplies 233

Retail TouchPoints

NOVEMBER 29, 2023

To create a high-value experience that hits all consumer wants and needs, developers, landlords and tenants all need to: Understand the unique consumer needs and behaviors within the mall’s geographic area; Integrate the right combination of retail, services and experiences ; and Enrich the omnichannel tech stack.

Small Business Retail 242

Small Business Retail Omnichannel Consumer Retail 242

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Specialty Retailers 159

Specialty Retailers Other Apparel Department Stores 159

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Retail design and experience experts agree that malls can no longer copy-and-paste the same combination of retailers and food offerings.

Omnichannel 289

Omnichannel Department Stores Consumer Banking 289

Retail TouchPoints

APRIL 12, 2023

This concept is really like peanut butter and jelly, where we can fulfill the needs of a bathing suit brand like Frankies Bikinis , who can sign up for a six-month contract within that box. Instead, Fitts advised brands to look at things more holistically and, specifically, think about their physical spaces through an omnichannel lens.

Operations 309

Operations Omnichannel Customer Experience Consumer 309

Retail TouchPoints

SEPTEMBER 28, 2020

Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 301

Fulfillment Department Stores Shipping Costs eCommerce 301

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI. Following are recaps of some of the most pertinent presentations.

Shipping Costs 242

Shipping Costs Payment Services Merchant Services Payments 242

Retail TouchPoints

OCTOBER 12, 2020

That’s because the coronavirus pandemic has, for better or worse, dramatically sped up a number of long-brewing retail trends. It’s easy to see why Retail TouchPoints and RetailX chose “The Big Acceleration” as the theme for the 6 th annual Retail Innovation Conference (#RIC20), being held virtually Oct. 13 at 5:45 pm (ET).

eCommerce 268

eCommerce Omnichannel Customer Loyalty Fulfillment 268

Retail TouchPoints

JULY 17, 2020

COVID-19 is reshaping the retail landscape, but many of the major changes taking place represent an acceleration of existing trends. The reported focused on long-term trends, with an eye on how they have shifted in the relatively short window of COVID-19 activity. . “We COVID-19 Creates The Foundation For Private Label Renaissance.

Retail 131

Retail Apparel Fulfillment eCommerce 131