Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail. This, in turn, leads to higher customer satisfaction and loyalty.

Omnichannel 62

Omnichannel Retail Social Media Demo 62

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Beyond the Shelf.

eCommerce 263

eCommerce Omnichannel Comparison Shopping Recommendation 263

Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. RTP: What role does digital currently play in your business?

Omnichannel 227

Omnichannel Toys Supplies eCommerce Platforms 227

GetElastic

FEBRUARY 3, 2022

In today’s digital world, merchandisers must take full advantage of the omnichannel space to influence and guide the shopper through the decision-making process. for businesses that focus on improving customer experience, it’s critical to leverage all the tools in the box to guide the experience. Video Clienteling.

Omnichannel 148

Omnichannel Demo Beauty and Health Jewelry 148

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. Learn how to make your touchpoints consistent, well-designed, and connected to provide a completely seamless experience. Learn more!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Closing the Gap Between Online and Offline Experiences.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. When Google mapped the post-pandemic shopping journey, they found that consumers use multiple online and offline sources to research products, including search engines, online video, social media, in-store browsing, TV ads, word of mouth, and more. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Retail TouchPoints

FEBRUARY 5, 2024

Today, a savvy RMN recognizes the immense financial opportunities tied to delivering enhanced messaging, precise targeting and an exceptional customer experience through ad placements across diverse channels in our connected commerce world.

Retail 259

Retail Omnichannel Consumer Channel 259

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 226

Shipping Costs Improvements Live Chat Retail 226

Retail TouchPoints

NOVEMBER 27, 2023

Video credit: Touchland When the holiday season hits, it’s always tempting to ramp up the holly and jolly language. They’re not just trying to kill germs; they’re looking for a full sensorial experience that starts with the packaging, then goes into the moment when you spray your hands, and you feel the hydration.

Social Media 261

Social Media Gifts Omnichannel Consumer 261

Kibo

SEPTEMBER 14, 2020

Although a top priority for the past few years, many businesses are still struggling with how to craft and implement a successful omnichannel strategy. A phased approach to omnichannel personalization empowers retailers to make significant strides toward omnichannel success, while they are sorting out infrastructure requirements.

Omnichannel 62

Omnichannel Recommendation Mobile POS 62

365 Retail

MARCH 13, 2023

By building an omnichannel strategy, brands can diversify reach and expand their presence across different channels to communicate with audiences they may have previously failed to resonate with, as well as engage new customers. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

Omnichannel 73

Omnichannel eCommerce Shipping Costs Social Media 73

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 280

Sporting Goods Technology Omnichannel Operations 280

Retail TouchPoints

FEBRUARY 2, 2023

The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain. Here’s a video showing the solution in action. Siman can now perform weekly stock counts of more than 250,000 items per store, rather than previous counts that had been conducted twice a year.

Department Stores 239

Department Stores Omnichannel Supplies Operations 239

Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. Omnichannel Approaches are the Way Forward. It is this effective omnichannel blend that will yield the most success.

Consumer 331

Consumer Omnichannel Customer Experience Technology 331

Retail TouchPoints

APRIL 6, 2022

The technologies we’re referring to include video analytics and computer vision, thermal sensors, motion detectors, geospatial analytics, CRM omnichannel solutions and AR/VR to name a few, all of which cover a range of capabilities and price points. Driving Shopper Engagement. Rohan Sanil is CEO and Co-founder of Deep North.

Omnichannel 275

Omnichannel Events Operations Technology 275

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart is expanding the reach of its retail media offerings through a series of new partnerships with TikTok , Snap , Roku and livestreaming platforms Firework and TalkShopLive to enable new off-site and video-based advertising capabilities. in the announcement post.

Retail 250

Retail Social Media Apparel Omnichannel 250

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. If shoppers begin their journey in a store, they can easily finish it online.

Payment Services 312

Payment Services Shopping Carts Clothing Omnichannel 312

Retail TouchPoints

APRIL 25, 2023

This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy.

Technology 251

Technology eCommerce Shipping Costs Games 251

SellBrite

DECEMBER 14, 2018

If you want one quick, easy, and relatively inexpensive way to help boost the performance of your ecommerce pages, video could be your answer. Creating a brand video or commercial was once an expensive, complicated task that only major companies could afford. Video is the new normal. What is a product video?

eCommerce 115

eCommerce Social Media Recommendation Information 115

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer 256

Customer Customer Experience Supplies Omnichannel 256

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 274

Merchant Services Retail Shipping Costs Customer Experience 274

Retail TouchPoints

OCTOBER 8, 2020

GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal. As part of the agreement, GameStop will standardize its solutions on Dynamics 365, Microsoft’s portfolio of cloud-based business applications and customer data platform.

Games 245

Games Omnichannel Retail Subscription 245

Retail TouchPoints

JANUARY 4, 2023

And they’re using ads and tools like groups and live videos and comments to help identify their most loyal customers and develop products that meet the needs of the community.”. This was such a unique concept for blush, so a lot of our early videos were just me comparing this blush to different existing formats,” said Chan. “I

Social Media 282

Social Media Omnichannel Channel Information 282

Retail TouchPoints

NOVEMBER 17, 2021

Shop with Friends lets customers invite others to join them in a virtual store experience by sending friends and family a link to the virtual store via email or text. Users can opt to view the live video feed of the other participants on the side of their screen or hide the feed to see the virtual store in full-screen mode.

eCommerce 240

eCommerce eCommerce Platforms Gifts Games 240

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 271

Technology Retail Customer Experience Presentation 271

OrderDynamics

MARCH 8, 2019

DX3 2019: Photos & Omnichannel Retail Perspectives. Hosted in downtown Toronto, it was nice to get out of the office, to hear some of the latest omnichannel retail perspectives. Axel came prepared with plenty of touching videos, as a case study in the emotional appeal of retail. Retail Omnichannel Strategy & Execution.

Omnichannel 50

Omnichannel Retail Multi-channel Mobile 50

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Retail TouchPoints

SEPTEMBER 30, 2020

Following shutdowns from COVID-19, the bridal retailer has been innovating with various tools to bring the boutique experience online, including a virtual wedding stylist, virtual video appointments, and an online wedding vision board, checklist and website builder.

Omnichannel 302

Omnichannel Download Technology Customer 302

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 65

Omnichannel Multichannel Marketing eCommerce 65

Retail TouchPoints

JANUARY 24, 2022

Better data insights, which are available from anonymized sources such as credit cards and cell phone geolocation, also can be key to delivering the best possible customer experience. “We’re When it comes to managing the experience online, retailers need to first make sure they are keeping up with existing best practices.

Retail 254

Retail X-cart Omnichannel Supplies 254

Retail TouchPoints

SEPTEMBER 14, 2022

“Our goal is to create a seamless site and app experience that makes it easier for customers to find value and savings, whether they’re shopping for familiar weekly essentials or something new and different,” said Tom Ward, EVP and Chief Ecommerce Officer at Walmart U.S. in a statement.

Gifts 250

Gifts Mobile Customer Experience eCommerce 250

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. Augmented by Personalized Digital Engagement: After retailers generate a new lead, they have an opportunity to build a customer profile.

Retail 283

Retail Omnichannel Social Media Consumer 283

Smile.io

FEBRUARY 2, 2023

Customer Behaviors Past Prediction: The biggest trends in ecommerce will center around reducing user effort and improving the online customer experience. ✅ Verdict: Correct - Customer experience is the big factor in whether someone will spend their money with you and return for a repeat purchase.

eCommerce 85

eCommerce Small Business Retail Omnichannel Social Media 85

Retail TouchPoints

SEPTEMBER 30, 2022

Use OOH campaigns and in-store audio media to keep customers informed about ongoing promotions and retailer efforts to support them in a difficult time. . Taking an omnichannel approach with geotargeted advertising can further enhance the in-store customer experience and drive marginal gains on spending per visit.

Marketing 277

Marketing Retail Comparison Shopping Workshop 277

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payments 227

Payments Payment Services Customer Experience Social Media 227

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41