Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte.

Gifts 232

Gifts eCommerce Recommendation Technology 232

Wiser

JANUARY 8, 2024

This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty. A prime solution for streamlining retail price checks lies in leveraging technology, specifically innovative mobile-based platforms.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences.

Travel 184

Travel Clothing Technology Customer Loyalty 184

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Kissmetrics

APRIL 23, 2021

There are many different ways this plays out, but as the technology develops, the opportunities explode. The technology that allows for these immersive reality experiences is constantly evolving, bringing our reality closer to the virtual experience. Arm your sales team with tools to connect customers with the best options.

Technology 264

Technology Reference Definition Other 264

Fabric

SEPTEMBER 5, 2023

Customer loyalty and retention The flexibility, lack of shipping costs, and time-savings of curbside pickup yield higher customer satisfaction rates and, perhaps more importantly, drive customer loyalty and retention. Technology plays a huge role in addressing these challenges.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Leverage technology.

Payment Services 259

Payment Services Retail Electronics Information 259

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

Marketing 95

Marketing Retail Customer Loyalty Games 95

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

NOVEMBER 21, 2022

Any organization is only as good as its people and that is especially true in retail, where direct customer contact is a constant. Retail leaders need to be laser-focused on empowering employees through learning and training opportunities. Start by setting specific expectations and clear goals for the training program.

Customer Experience 284

Customer Experience Technology Presentation Management 284

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

RetailMinded

APRIL 20, 2023

By embracing new technology, digitizing processes, streamlining staff training, and enhancing the customer shopping experience, businesses can improve operational efficiency, foster customer loyalty, and drive revenue growth.

Payment Services 52

Payment Services Payments eCommerce Retail 52

Teamwork Retail

JUNE 17, 2020

Retail technology analytics is often a messy reporting issue. Teamwork Commerce partner 42 Technologies enables end to end reporting, easily integrating into any system, sanitizing the data to ensure consistency and presenting in a simple & easy to use fashion that enables quick adoption and simplified comprehension for decision makers.

Technology 48

Technology Retail Supplies Channel 48

365 Retail

OCTOBER 25, 2023

Phantom inventory is causing UK shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest data from Retail Insight , the leading provider of store operations execution software.

Retail 57

Retail Customer Loyalty Operations Presentation 57

ESW

JANUARY 16, 2024

Build loyalty In today’s competitive landscape, building brand loyalty is essential. Returns may seem like a hassle, but handling them efficiently can actually increase customer loyalty. By providing easy and quick return processes, customers are more likely to shop with a brand again in the future.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Talkoot

FEBRUARY 16, 2023

Brands that aren’t leveraging the technology in at least some of their activities will fall behind–because, let’s face it, manually trying to personalize product recommendations, reach shoppers at scale, and guess how much inventory you need is near-on impossible and rife with human error. billion by 2028.

Retail 78

Retail Customer Loyalty Outdoor Recommendation 78

365 Retail

JULY 2, 2023

From embracing technology advancements to optimising vehicle usage, these strategies can help taxi companies enhance their profitability while maintaining high-quality service. Embrace Technology Advancements The integration of technology can significantly improve efficiency and reduce costs for independent UK taxi companies.

Payment Services 52

Payment Services Improvements Travel Operations 52

RTP blog

NOVEMBER 19, 2018

Retailers are continuing to push the limits when it comes to technology, but they must also elevate the moments that matter the most in a shopper’s journey. Finding ways to make associates more effective through mobile tools, in-store collaboration and training are proven to make a positive impact.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

MagentoBrain

MAY 23, 2023

Provide exceptional customer service to increase loyalty Providing exceptional customer service is one of the most effective ways to increase brand loyalty. Customers who are made to feel important and valued are more likely to come back and tell others about your business.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Optimizely

DECEMBER 25, 2018

Key takeaway: Despite the high volume of transactions, customers need to feel like each of your interactions with them is personalized and individualized, with dynamic content tailored to them. This is especially true if you want to foster long-term customer loyalty. Loyalty is everything. Shift to new technology.

B2C 218

B2C B2B Marketing Technology 218

Fabric

AUGUST 15, 2023

Dollar General Dollar General has rapidly expanded its contactless shopping capabilities with DG Pickup, combining the launch of its BOPIS initiative—in 17,000 stores in just nine months—with the rollout of an app with scan-and-go technology. Addressing challenges Technology solutions can help to overcome some of these hurdles.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? So what’s the plan? The biggest opportunity isn’t on TikTok or Instagram; retailers’ most valuable influencers are already on their payrolls.

Retail 240

Retail Recommendation Games Consumer 240

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 203

Payments Payment Services Customer Experience Social Media 203

Retail TouchPoints

FEBRUARY 18, 2021

Wedding attire, especially bridal gowns, are highly considered purchases which require an elevated level of personal attention and highly trained sales associates,” said Lori Conley, General Merchandise Manager for BHLDN in an interview with Retail TouchPoints. “As Are Appointments in Your Future? 4 Keys to Success.

Retail 264

Retail Beauty and Health Books Omnichannel 264

ESW

MAY 20, 2019

As your business scales up, your customer service team is bound to experience some growing pains. More customers means more questions, more complaints, more touchpoints. In turn, this means you will need more staff, more training and more tools to keep your customers happy. Hire and Train Customer-Centric Staff.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

Kissmetrics

OCTOBER 24, 2017

Here’s a video explaining how it works: “The critical barrier to harnessing the potential value in this shift is organizational—companies that learn to design and execute effective customer-engagement strategies will have the advantage; the others will lose ground,” writes Tom French , a director at McKinsey.”. Focus on user behavior.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

Retail TouchPoints

JUNE 22, 2023

That is why leadership places a “huge premium” on the store experience, from associate hiring and training to visual merchandising and store design. “As “There’s something magical about being in a place — and memories are made more frequently in places rather than sitting behind a computer,” Preis said.

Customer 240

Customer Clothing Consumer Fashion 240

RetailMinded

NOVEMBER 8, 2022

But new technology could change the state of play. Emerging “computer vision” solutions use artificial intelligence that wasn’t possible in 1986, or even 2006, to identify products without requiring customers to scan barcodes. Amazon uses this Just Walk Out technology in its Amazon Go stores. star rating on Google Play and 2.8

Payment Services 97

Payment Services Customer Loyalty Download Technology 97

GetElastic

SEPTEMBER 16, 2021

The next thing is to implement your idea to see if you see an increase in customer loyalty and repeat business. You also want to consider investing in the latest technologies if a technological solution will be a part of your strategy. How long has a particular technology been around? Why rock the boat?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

The next thing is to implement your idea to see if you see an increase in customer loyalty and repeat business. You also want to consider investing in the latest technologies if a technological solution will be a part of your strategy. How long has a particular technology been around? Why rock the boat?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever. MACH helps them do it — and fast.

Customer Experience 250

Customer Experience Technology Customer Retail 250

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. New York Times, Entrepreneur and more. itok=NKOQLXM0","video_url":"[link] Video (Responsive)."]}.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

ChannelAdvisor

APRIL 7, 2019

Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. When executed effectively, this positive experience builds customer loyalty and leads to repeat purchases. Simplify inventory management. Optimize operations. Conclusion.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Kissmetrics

JUNE 15, 2017

And when you enact initiatives to show customer appreciation, your customers are more likely to be loyal. Here are some customer appreciation initiatives you can start: Create customer loyalty programs. Customers want to be rewarded for their loyalty, and that’s exactly what a loyalty program aims to do.

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

RTP blog

APRIL 23, 2018

They use their proprietary technology and investment in inventory to serve customers nationwide with everything from toys to tuxes. Adding a rental component to a retailer’s business offers a variety of opportunities to grow foot traffic, improve customer loyalty and increase the retailers’ margins on products that consumers buy.

eCommerce 150

eCommerce Retail POS Toys 150

RTP blog

MARCH 15, 2017

I’m interested to learn more about how a new look at credit and debt can help all types of businesses increase sales and improve customer loyalty. I’m also looking forward to the session, titled: Tackling Omnichannel Challenges With Technology , which will feature key highlights from the RSM Retailer Omnichannel Survey.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Retail TouchPoints

DECEMBER 16, 2022

Retailers can rely on innovation to fill the gaps left by a lack of staff by deploying the right retail technologies. It’s the ideal way for retailers to differentiate themselves from the competition, build customer loyalty to generate long-term sales, and ensure customers feel their time in-store was well spent.

Technology 247

Technology Payment Services Retail POS 247