Forrester eCommerce

DECEMBER 12, 2023

The emergence of CS&T platforms ushers in a new era of upskilling and training focused not on point-in-time test prep but on continual learning, where practitioners go up against the latest attacker techniques individually or as a team to test technical skills, refine documented processes, and improve communication.

Document 294

Document Improvements Management Customer 294

Retail TouchPoints

JANUARY 3, 2025

So far, cannabis retailers seem to appreciate that the solution can provide as high a level of customer service online as a well-trained budtender can offer in a brick-and-mortar setting.

Recommendation 300

Recommendation Download Consumer eCommerce 300

Retail TouchPoints

SEPTEMBER 5, 2023

They’re likely also emphasizing continual training of new employees, as the retail industry can be quite fickle and turnover is often high. According to a PwC survey , employees who partake in VR training train 4X faster than those who train in a classroom, and are 275% more confident to apply skills learned after training.

Consumer Electronics 257

Consumer Electronics Retail Electronics Customer Experience 257

Retail TouchPoints

NOVEMBER 20, 2024

The free booklets, for both dogs and cats, include practical guidance and shopping checklists created by the retailer’s veterinary, training and grooming teams, plus exclusive pet services and savings on Petco-owned brands. Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov.

Events 267

Events Management Retail Customer Experience 267

Retail TouchPoints

DECEMBER 16, 2024

Investing in targeted upskilling also can empower existing employees to contribute to sustainability efforts, ensuring alignment with Net Zero objectives while avoiding the pitfalls of broad, non-specific training programs. He helps drive OnePointFives strategy, advisory work and is a lead facilitator for the OnePointFive Academy.

Supplies 272

Supplies Fashion Management Operations 272

Retail TouchPoints

NOVEMBER 14, 2024

Ensure robust security and incident response training. Given the expanding threat landscape and the tendency for actors to target finance and HR teams, it’s crucial to provide security training to all staff, including non-security professionals, so that the rate of incidents can be improved.

Retail 272

Retail Payment Services Consumer Operations 272

Forrester eCommerce

JULY 23, 2024

Do executives understand generative AI (genAI) better than consumers do? Nope — apparently not. Our research shows that among consumers, generative AI is poorly understood or not at all (see The State Of Consumer Usage Of Generative AI, 2024).

Consumer 285

Consumer Information Customer Experience Technology 285

Retail TouchPoints

NOVEMBER 22, 2024

The store features Puma’s most in-demand product lines across basketball, motorsport, golf, running, training, soccer and kids, as well as collections designed by select brand ambassadors and athletes.

Apparel 307

Apparel Accessories Fashion Games 307

Forrester eCommerce

APRIL 11, 2024

You’re also underestimating the amount of training and upskilling your employees need to productively use these tools. Low AIQ Undermines Your AI Ambitions If you’re like most leaders we speak with, you’re still figuring out generative AI and other AI solutions for employees. As […]

Customer 491

Customer Other Customer Experience Technology 491

Retail TouchPoints

NOVEMBER 1, 2024

The impact goes beyond the expenses of hiring and training new employees; it affects team morale and overall company performance as well. The Significance of Employer Branding in Battling Retail Turnover The retail industry faces significant challenges in managing workforce stability, with turnover rates being reported as high as 60%.

Retail 271

Retail Social Media Management Improvements 271

Retail TouchPoints

JANUARY 8, 2025

Here are key recommendations from the HFES on creating a human-first retail environment: Enhancing training and integration : Ergonomically sound robots can still fail if employees are not adequately trained to use them.

Retail 175

Retail Operations Technology Recommendation 175

Groove

OCTOBER 12, 2024

Rather than hiring and training an internal team, you can outsource your company's technical workload for a fraction of the time and cost. Managed services can troubleshoot and fix them so that your website is faster and more reliable.

Management 334

Management eCommerce Order Fulfillment SEO 334

Retail TouchPoints

MARCH 14, 2025

As an added perk, Ambassadors are trained at a three -day onsite in New York in early summer, with travel and accommodations covered by LVMH. They do this by hosting on-campus engagements, participating in strategic social media initiatives, attending LVMH events and more. This year the coveted roles are open to U.S.

Arts 144

Arts Social Media Supplies Customer Experience 144

Retail TouchPoints

MARCH 3, 2025

Hackers are learning to think more like retail employees but by combining technology with continual training retailers can learn to think more like hackers, too, and strengthen defenses against social engineering schemes. Looking ahead, retailers have an opportunity to redefine the customer experience through trust and security.

Payment Services 202

Payment Services Retail Point of Sale Supplies 202

Retail TouchPoints

NOVEMBER 1, 2024

“Because we’re entering into this more efficient way of doing product placement and this new model [of creating content], it’s trained off of an actual human,” Gai explained. For example, singer FKA Twigs created a digital avatar called AI Twigs to better manage her Instagram account and hold conversations with fans on her behalf. “In

Social Media 288

Social Media Arts Subscription Technology 288

Retail TouchPoints

FEBRUARY 18, 2025

The company also has introduced an innovative scheduling initiative in which employes are trained in multiple areas of the business (e.g. . “ The enhanced educational offering is part of Best Buys ongoing effort to improve its employees experience, and through that the customer experience.

Electronics 256

Electronics Fulfillment Management Customer Experience 256

Retail TouchPoints

NOVEMBER 13, 2024

Take, for instance, stores that do not have top-of-the-line employees trained to report theft on the spot, or others that may have archaic systems in place that hinder a prompt response. Regular protocol training is required to make sure that all staff know how to handle themselves during a security incident.

Operations 144

Operations Retail Improvements Document 144

Retail TouchPoints

MARCH 6, 2025

” Powered by Proprietary Knowledge and Expertise The Magic Apron suite is powered by large language models and trained on The Home Depot’s proprietary project expertise, product catalog and information from across the internet.

Customer 247

Customer B2B Improvements Customer Experience 247

Retail TouchPoints

SEPTEMBER 1, 2022

5, to programs supporting education, training and placing workers into meaningful skilled trade jobs. Through its new For the Love of Labor program, workwear retailer Carhartt will award $175,000 in grants to four organizations committed to serving women and/or diversifying the skilled trade workforce.

Workshop 329

Workshop Events Retail 329

Forrester eCommerce

AUGUST 25, 2021

In a tight labor market with employee acquisition and retention top-of-mind for retailers, training associates thoroughly and enabling them to perform fewer menial tasks with greater efficiency and oversight should be a primary goal for retailers.

Retail 460

Retail Customer Experience Operations Improvements 460

Forrester eCommerce

MARCH 27, 2024

Employees improving their AIQ through intentional training efforts. Employee readiness – or lack thereof – will make or break your generative AI strategy. Most leaders focus more on deploying genAI tools than on upskilling employees to be successful using them. That’s a potentially costly mistake.

Improvements 410

Improvements Information Technology Customer 410

Retail TouchPoints

JANUARY 7, 2025

Implement fraud prevention software to block automated threats and train employees to carefully examine receipts for authenticity, ensuring they match the returned items. Financial Fraud : Involves credit card misuse, fake receipts or placing a higher-priced label on items and returning them for cash.

Supplies 274

Supplies Fulfillment Electronics Management 274

Forrester eCommerce

AUGUST 16, 2024

But it will take time, trial and error, training, and talent to make meaningful strides that positively impact the clinical workforce. Forrester research reveals of US healthcare organizations are in initial production implementation of GenAI (with departmental-scale use cases), scaling up to enterprise-level deployment.

Technology 391

Technology 391

Forrester eCommerce

APRIL 25, 2023

If you’ve ever had the good fortune to travel on the Japanese bullet train or France’s TGV high-speed train, you know what an extraordinary experience it is: one defined by comfort, efficiency, and value — not just movement between two locations. Yet no one would have foreseen how train travel could reach this pinnacle in […]

Travel 349

Travel Customer Customer Loyalty B2B 349

Forrester eCommerce

FEBRUARY 13, 2024

I am starting my third Forrester Wave™ evaluation for the market that used to be called the Security Awareness & Training (SA&T) market. We’ve been calling it Human Risk Management when advising clients the last few years, but finally reached the decision to formally retire the SA&T nomenclature.

Management 423

Management Blog Marketing 423

Retail TouchPoints

NOVEMBER 18, 2024

Had the rule taken effect, some workers would have lost the status of a managerial position, valuable educational and training experiences, the capability to travel on the employer’s behalf, and/or flexibility as to when, how and where they work.” “NRF opposed these rules from the outset,” said French. Judge Sean D.

Travel 261

Travel Retail Marketing 261

Forrester eCommerce

OCTOBER 5, 2023

Learn how investing in cybersecurity skills and training (CS&T) platforms can help overcome the cybersecurity skills gap in this preview of the upcoming Forrester Security & Risk Forum.

Management 399

Management Customer 399

Retail TouchPoints

JANUARY 20, 2025

In addition, proper labeling and training for employees can go a long way in making sure waste is handled correctly and stays compliant with regulations even before transport. Designate space for items like aerosols, batteries and electronics.

Management 307

Management Operations Department Stores Electronics 307

Retail TouchPoints

MARCH 5, 2024

To mark International Women’s Day on March 8, Carhartt will donate up to $250,000 from women’s apparel sales online and in its 43 stores that day to support Metallica Foundation’s All Within My Hands program and its Metallica Scholars initiative.

Apparel 259

Apparel Retail Consumer 259

Forrester eCommerce

SEPTEMBER 19, 2024

This Wave looks nothing like its predecessor, The Forrester Wave™: Security Awareness And Training Solutions, Q1 2022, reflecting the fact that today’s HRM solutions look nothing like […] I am thrilled to announce Forrester’s Human Risk Management (HRM) Solutions Wave™ which evaluates the nine most significant vendors in the HRM space.

Management 353

Management 353

Retail TouchPoints

DECEMBER 29, 2022

The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met. Streamlined training and knowledge retention. In the U.S.,

Customer Experience 360

Customer Experience Management Customer Retail 360

Retail TouchPoints

NOVEMBER 27, 2024

Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London. This gives you an excellent opportunity to bring your retail space to life, cement their interest and convert that keenness into sales. Several retailers already are leading the way.

Events 273

Events Omnichannel Retail Workshop 273

Forrester eCommerce

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

Technology 369

Technology B2B Customer 369

Forrester eCommerce

APRIL 26, 2022

Whether you’re servicing a laptop or a train, it’s all just operations. Are you facing the dilemma of improving service work? Service outcomes depend upon knowledge workers getting things done. Service improvements require insight into what work needs to be done, who is doing the work, and where the work in progress is.

Operations 368

Operations Improvements Customer 368

My Wife Quit Her Job

DECEMBER 11, 2023

Animal Training Animal training involves teaching specific behaviors or tasks to various animals through positive reinforcement and repetition. Whether it’s training a […] The post 35 Small Town Business Ideas That Can Make You Money appeared first on MyWifeQuitHerJob.com.

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Retail TouchPoints

OCTOBER 31, 2023

Train early and train often. Training beyond the basics might seem to be a luxury during the time-starved holiday season, but it’s well worth the investment for virtually all associate roles in the store. Frequent training refreshers are critical to training retention and demonstration of the right behaviors,” Grant explained.

Omnichannel 274

Omnichannel Consumer Management Technology 274

Retail TouchPoints

FEBRUARY 4, 2025

Whats needed are well-trained store associates who can connect customers to the right foundation for their skin color or the best product for their type of hair, and do so in ways that align both with the brands and the retailers messaging. They had no training or resources to do that.

Payment Services 209

Payment Services Consumer Omnichannel Recommendation 209