Forrester eCommerce

NOVEMBER 1, 2021

I’ve been living and breathing the security awareness and training (SA&T) market since joining Forrester 3.5 years ago, working closely with most vendors in this market, as well as our clients.

Operations 195

Operations Marketing Customer Management 195

Retail TouchPoints

MAY 27, 2022

Appliance manufacturer Bosch Siemens Hausgeräte (BSH) has adopted a gamified training solution from Attensi that features competition-based true-to-life scenarios designed to help salespeople remember product features, understand shopper motivations and close the sale. Training Provides a ‘Safe Space’ to Learn and Fail.

Retail 101

Retail Consumer Electronics Electronics Online Retail 101

Forrester eCommerce

FEBRUARY 25, 2020

The first ever wave of it’s kind: The Forrester Wave™: Security Awareness And Training Solutions, Q1 2020′ is now live! It’s finally here! It’s been an extensive and rigorous 4 months by not just our Forrester team but by our vendor community and their customers – whom without it would be impossible to pull this […].

Customer 259

Customer 259

Forrester eCommerce

OCTOBER 16, 2018

The range isn’t just about training security incident response analysts; it’s a full […]. In late 2016, IBM announced the availability of its full-scale cyber range at the Cambridge, MA headquarters of its security division. With two shifts per day and currently booked out six to eight months, it’s been a huge success for the division.

Books 331

Books 331

Forrester eCommerce

DECEMBER 24, 2018

Training a well-adjusted machine learning model that won’t get in trouble and embarrass you in public requires the same assiduous guidance, […]. “You who are on the road must have a code that you can live by… teach your children well… and feed them on your dreams.” Graham Nash was spot on – about machine learning.

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382

Retail TouchPoints

AUGUST 9, 2022

In today’s tight labor market, training has become more critical than ever. Nowhere is that truer than in the retail space, where it is particularly important to train your employees quickly and engage them effectively to create long-term organizational loyalty. Customer service training. Product knowledge training.

Retail 94

Retail Customer Technology Recommendation 94

Retail TouchPoints

JUNE 23, 2022

Employee training and communications software provider Axonify has acquired Nudge , an employee communication and execution platform. This combined company will aim to simplify frontline team enablement and offer best-in-class tools for frontline-devoted organizations. Financial terms of the deal were not disclosed.

Retail 125

Retail Customer Experience Operations Improvements 125

Forrester eCommerce

APRIL 25, 2023

If you’ve ever had the good fortune to travel on the Japanese bullet train or France’s TGV high-speed train, you know what an extraordinary experience it is: one defined by comfort, efficiency, and value — not just movement between two locations. Yet no one would have foreseen how train travel could reach this pinnacle in […]

Customer 349

Customer Travel Customer Loyalty B2B 349

Salsify

MAY 17, 2023

Salsify Academy launches the Salsify GDSN Essentials certification learning path to help customers and partners drive the most impact with the Salsify GDSN Data Pool.

Customer 110

Customer 110

RetailWire

APRIL 7, 2022

Walmart is launching a new training program for truck drivers in Delaware and Texas. The 12-week program, which will initially be open to supply chain associates working near the training centers, will lead to individuals earning a commercial driver’s license and driving for the retailer.

Retail 98

Retail Supplies Article 98

Forrester eCommerce

FEBRUARY 25, 2020

The first-ever Forrester Wave™ of its kind: “The Forrester Wave™: Security Awareness And Training Solutions, Q1 2020” is now live! It’s finally here!

Customer 195

Customer 195

Forrester eCommerce

MAY 29, 2019

Close The Skills Transfer Gap To Enable Purpose Workers The employees that you want working for you want to grow. Engaged employees spend more time than their colleagues trying to improve their work performance through learning and deliberate development.

Improvements 358

Improvements Customer 358

RTP blog

JUNE 6, 2018

One program is designed to provide caregivers with the training they need to re-enter the workforce , while the other is designed to cover tuition for employees pursuing retail-related degrees. Walmart has recently unveiled two programs that could bring big benefits to employees.

Small Business Retail 150

Small Business Retail Retail Improvements Other 150

Korona

AUGUST 19, 2022

Being a cashier may seem like an easy job, but it actually takes a lot of training as well as general people skills. The best way to prepare your cashiers to be efficient, courteous, and reliable is to train them properly and treat them as valued employees. Cashier Training Manual And Multimedia. Cashier POS System Training.

Retail 52

Retail POS Point of Sale Operations 52

Retail TouchPoints

APRIL 22, 2021

To help onboard and guide both new and current employees, the retailer has entered an employee training partnership with Axonify. The Axonify platform delivers training to associates’ device of choice, including personal smartphones. Traditional methods just don’t do that.

Retail 113

Retail Supplies Consumer Management 113

Forrester eCommerce

OCTOBER 5, 2018

I received a text message the other day that looked a lot like what I might get from my bank if I triggered some anti fraud check. The timing was impeccable, I had just used the card to pay for takeout and had walked out to my motorcycle to head home. When I initially got […].

Banking 397

Banking Other Mobile Management 397

Retail TouchPoints

SEPTEMBER 1, 2021

Workwear brand Carhartt is recognizing the importance and value of labor by teaming up with heavy metal band Metallica’s All Within My Hands foundation, with the goal of training a new generation of skilled workers.

Marketing 128

Marketing Other 128

TalkingRetail

AUGUST 7, 2020

The ACS is partnering with Alzheimer’s Society to host online training sessions to create more Dementia Friends in the convenience sector. The sessions, which are free for ACS members, will provide attendees with practical advice on how to support customers affected by dementia in store.

Customer 130

Customer 130

RetailDive

AUGUST 9, 2022

The agreement required groomers to work two years for the company or pay back the $5,000 training value.

102

102

RTP blog

JUNE 7, 2017

In an interview with CNBC , Derek Belch, CEO and Founder of Strivr Labs, noted the technology will be used at 200 training centers by the end of 2017 and will train 150,000 employees. The RTP team debates whether employee training via VR can be an effective tool or is just another tech gimmick. I think it’s a smart move.

Retail 150

Retail Consumer Toys Technology 150

Salsify

DECEMBER 6, 2022

The Salsify Certification program launches the Salsify Enhanced Content Certification to equip partners and customers with the knowledge they need to build engaging shopping experiences for the digital shelf.

Customer 142

Customer 142

Retail TouchPoints

AUGUST 26, 2020

division achieved dramatic safety improvements with a daily training solution that provides personalized short quizzes on safety topics, helping change on-the-job behaviors of more than 100,000 associates at 150 DCs. Walmart Canada is seeking to replicate those results by deploying the Axonify training solution. Walmart’s U.S.

Supplies 128

Supplies eCommerce Retail Operations 128

Salsify

JULY 6, 2021

This certification training offers Salsify partners and customers the knowledge needed to become experts in publishing complete and accurate product information across the digital shelf. The Salsify Certification Program just launched its latest installment: Salsify Syndication Certification.

Information 78

Information Customer 78

Retail TouchPoints

APRIL 20, 2021

Private equity firm Luminate Capital Partners has made a strategic growth investment in Axonify , a SaaS solution that offers remote training to frontline workers. The company will continue to be led by CEO and Co-founder Carol Leaman.

Customer 102

Customer Improvements Other Operations 102

Retail TouchPoints

NOVEMBER 11, 2021

In most cases, people are on a pathway to violence , and it is on this pathway that trained co-workers, family and friends can identify troubling behavioral warning signs, presenting opportunities to get the troubled person emotional support or, depending on the severity, notify law enforcement. Sometimes violent encounters are unavoidable.

Retail 100

Retail Events Customer Presentation 100

Forrester eCommerce

MARCH 6, 2020

The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns. To help retailers manage, we’ve rounded up some of the best advice we are hearing about the retail customer experience and managing business operations.

Retail 334

Retail Customer Experience Travel Operations 334

RetailDive

JANUARY 23, 2023

The internal recruitment program is expanding from two training center locations to seven.

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77

Salsify

AUGUST 12, 2022

The Salsify Certification program launches the Salsify Workflow Essentials and Workflow Administration learning paths to help customers and partners drive operational efficiency.

Operations 128

Operations Customer 128

Retail TouchPoints

APRIL 8, 2022

Walmart is raising salaries for its truck drivers, moving starting salaries to as high as $110,000 , on top of offering additional training opportunities, as the retailer fights back against the industrywide driver shortage. Pay can go even higher for drivers with seniority, including Walmart’s existing 12,000 drivers.

Supplies 91

Supplies Retail 91

TalkingRetail

JUNE 22, 2021

This story continues at Logistics industry calls for season visas and funded training to ease driver shortage. There are currently more than 45,000 truck driver tests outstanding at Driver and Vehicle Standards Agency (DVSA) as a result of the Covid-19 lockdowns. David Wells, chief executive of trade association.

Retail 117

Retail Supplies 117

Dynamic Yield

SEPTEMBER 17, 2022

The post Dynamic Yield PPS Training Certificate appeared first on Dynamic Yield. Dynamic Yield’s first-of-its-kind Experience Optimization Certification program qualifies its graduates as professionals with expertise in the expansive world of omnichannel personalization in the […].

Omnichannel 36

Omnichannel Marketing Management 36

Retail TouchPoints

FEBRUARY 5, 2021

The session, which was moderated by executives from Axonify , assessed the challenges retailers face in training and maintaining their associates, who will be more indispensable than ever during retail’s great reopening. When it Comes to Training Programs, Comprehensive Doesn’t Always Mean Effective.

Retail 97

Retail Omnichannel Document Fashion 97

RetailMinded

MARCH 21, 2022

It isn’t always easy separating an average delivery driver from an incredible one, but if you follow these steps, you’ll be able to attract, train, and onboard the right candidates. Step 4: Onboard and Train Immediately. To make sure the training process goes smoothly, create a checklist that includes all of these training milestones.

Retail 52

Retail Shipping Clothing Social Media 52

PERQ

JUNE 10, 2021

For every job in every industry, training is always important for onboarding and maintaining the quality of work expected. Training can include how to use new tech tools, a refresh on providing excellent customer service, or anything in between. These include: How to give great customer service. The importance of adaptability.

Seminar 36

Seminar Marketing Customer Management 36

Ecommerce Guru

OCTOBER 22, 2020

Ticket booking has been made even easier for the comfort of travelers in India, as Amazon India has partnered with the Indian Railway Catering and Tourism Corporation (IRCTC) to help passengers book train tickets without any hassle. Regarded to be a ‘festive launch.’

eCommerce 102

eCommerce eCommerce Platforms Books Travel 102

Retail TouchPoints

OCTOBER 3, 2022

Small business owners already have a lot on their plate. There’s always too much to do in too little time — late nights, stress and sacrifices come with the territory. Their business is their baby, and they’ve poured their blood, sweat and tears into big-picture plans while eagerly embracing the day-to-day work.

Shipping 104

Shipping Consumer Customer eCommerce 104

RTP blog

NOVEMBER 15, 2019

Planning Ahead Through a series of drills and training exercises, emergency responders like paramedics and firefighters ready themselves for any foreseeable eventuality. Retailers can learn a lot from the preparedness tactics of first responders to get ready for the biggest shopping day of the year.

Retail 150

Retail Shopping Carts Social Media Customer 150