Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position. Let’s explore the value repeat clients and customers can bring to your business.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 270

Customer Retention Jewelry Outdoor Fulfillment 270

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Are you one of such businesses?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RTP blog

AUGUST 30, 2019

The vast troves of digital footprints left by consumers across the digital realm should make it easier for retailers and brands to create a uniquely personalized customer experience in digital channels — especially in a vertical of retail that is already so personal.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 258

Customer Retention Customer Loyalty Subscription Presentation 258

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

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Shipping Costs Payment Services Banking Retail 273

Retail TouchPoints

FEBRUARY 7, 2024

Using Technology to Enhance Gamified Experiences As technology evolves, brands have the opportunity to truly take advantage of gamification, creating immersive and interactive experiences that significantly surpass those of the past. Focus on customer retention.

Retail 281

Retail Games Clothing Customer Retention 281

Demac Media

JULY 12, 2017

In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e. What About Using Shipping For Customer Retention What about the back-end of every order? These are: Better Tools / Technology. What about shipping?

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

Retail TouchPoints

MARCH 25, 2024

Planned topics include: Tangible use cases for artificial intelligence (AI); Content marketing strategies that drive awareness and build trust; The evolution of contextual commerce through connected TV (CTV), retail media and other emerging channels. Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

Retail 251

Retail Article Omnichannel Customer Experience 251

Retail TouchPoints

NOVEMBER 18, 2020

Knowing this, in preparation for the make-it-or-break-it holiday shopping season, brick-and-mortar stores must evolve and adjust their strategies in completely new ways. Loyalty programs are considered among the best tactics for building customer retention, as they can help increase purchase frequency. Just how can they do that?

Customer Retention 264

Customer Retention Information Customer Loyalty Mobile 264

Kissmetrics

MAY 4, 2021

What’s more: research shows they generate double the sales of paid ads and with a 37% higher customer retention rate. Create a Content Strategy. Once you have a niche, it’s time to build your content strategy. I also have a content-driven online marketing strategy that’s fueled by my blog.

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Social Media Blog Channel Events 334

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

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Subscription B2B Mobile Customer Experience 245

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. It clearly is.

ACH 277

ACH Multi-channel Technology Customer Retention 277

lateshipment

FEBRUARY 6, 2024

Retention rates: A non-subscription model and higher CLV often translate to better customer retention rates, i.e., an indication that they are satisfied with the products or services. What matters is that customers have a low tolerance for delivery issues and will shift to a competitor after one poor experience.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

UpSellIt

FEBRUARY 20, 2024

As a leading technology publisher and conversion optimization specialist, we understand the importance of innovation and staying ahead of the curve. We’ve enhanced the user experience to ensure that you can easily discover how Upsellit can elevate your conversion strategies. Explore our new website experience he re.

Customer Retention 132

Customer Retention Merchant Services Conversion Optimization Recommendation 132

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. The main goal when developing such a strategy, should have agile principles to make it a success. The last thing retailers need is for a new customer to order an item that is actually out of stock.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience. Hyper-personalization is also on the rise.

Retail 264

Retail Shipping Costs Supplies Customer Retention 264

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Post-purchase CX Strategies to Build a Customer Base 1.

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eCommerce Shipping Costs Customer Shipping 130

Algopix

APRIL 14, 2024

Mattan Danino – WEBITMD Mattan Danino, leading WEBITMD, is known for his innovative approach in blending technology with traditional marketing strategies to drive eCommerce growth. His agency’s creative social media strategies have been pivotal in transforming the social presence of numerous businesses. LinkedIn 2.

eCommerce Marketing 114

eCommerce Marketing eCommerce Marketing Toys 114

Retail TouchPoints

APRIL 11, 2023

A recent study from Happy Returns reported that 86% of shoppers check a retailer’s return strategy before buying, yet many retailers have been tightening return policies to try and offset losses. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 292

Customer Retention Customer Loyalty B2B Customer 292

Kissmetrics

OCTOBER 24, 2017

With the right strategies in place, you go from churning to closing more sales. Drops in user activity indicate a break in the customer-brand relationship. According to the Aberdeen Group , best-in-class businesses “achieve an 80% greater customer retention rate” compared to other organizations. Engage With User Behavior.

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Customer Live Chat Customer Loyalty Social Media 278

Wiser

NOVEMBER 1, 2023

Though this scenario might seem like a loss on the surface, in reality it opens the door to an effective strategy known as remarketing. This technique utilizes technology to deliver personalized ads that specifically target potential customers, gently reminding them of the products they have already shown interest in.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

RetailMinded

MARCH 8, 2023

The retail industry is highly competitive, especially in this era of technology-based commerce. That’s why you should re-invent your current retail logistics strategy through optimization. You can use new technologies and processes to improve supply chain efficiency.

Order Fulfillment 52

Order Fulfillment Retail Shipping Costs Fulfillment 52

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. Prediction 1: Retailers will continue to balance customer acquisition and retention. That means empowering them with tools, technology and enough time to do their jobs well.

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Omnichannel Fulfillment Customer Retention Channel 276

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Kibo

DECEMBER 8, 2020

To discuss how excellent personalization strategies will help retailers attract and retain customers, Digital Commerce 360 spoke with Meyar Sheik, president and chief commerce officer at Kibo. COVID-19 aside, any personalization strategy is only as good as the data that goes into it. It’s their customer retention strategy.

Retail 62

Retail Arts Customer Retention Recommendation 62

FastSpring

OCTOBER 27, 2021

We asked five SaaS and software companies what they did for existing customers around the holidays. In this piece, you’ll find successful strategies to reward customers, reduce churn, and increase their lifetime value. Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained.

Payment Services 78

Payment Services Customer Gifts Subscription 78

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Agencies have access to innovative technology that makes it easier for your business to do business. We offer eCommerce strategy, design, development, marketing and website support.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Retail TouchPoints

DECEMBER 20, 2021

In 2020, Nu Skin posted record growth in the Americas and EMEA, largely due to the impact of social commerce via its active brand affiliates, according to Jeff Smith, VP of Global Strategy and Corporate Development for Nu Skin. In some cases, we want to accelerate the adoption of new technologies and up the pace of innovation.

Social Media 262

Social Media Customer Retention Technology B2C 262

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. It’s definitely worth considering.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

RetailMinded

JULY 29, 2023

I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

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Subscription Payment Services Payments Automotive 298

Retail TouchPoints

JULY 21, 2022

After all, data privacy is now a business strategy conversation versus a strictly compliance-and-risk conversation. Over the last six months in particular, we’ve seen a huge shift with the inclusion of the CMO, audience acquisition teams and even first-party data strategy teams,” Redniss explained.

Marketing 279

Marketing Consumer Information Customer Retention 279

Retail TouchPoints

DECEMBER 21, 2021

Many retailers have digital screens and displays peppered throughout their stores, but none of these channels brings the impact that the screen in a customer’s hand offers. People today rely on their smartphones for so much, making the technology a great way for retailers to engage with customers and vice versa.

Customer Experience 306

Customer Experience Customer Retention Technology Customer 306

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Your customers are on Amazon.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321