Retail TouchPoints

JANUARY 9, 2024

But the supply chain disruptions that it exacerbated have not fallen by the wayside as easily as disposable masks did, with the global movement of goods continuing to be impacted by one challenge after another — from war and terrorist attacks to drought. The COVID-19 pandemic has, for all intents and purposes, ended.

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Retail TouchPoints

JUNE 9, 2023

The brands we work with are pursuing a multitude of sustainability initiatives, from improvements in their supply chain to innovative ways to extend the usable life of their products through curated resale channels. There is also a significant intersection of sustainability with customer preference data.

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Retail TouchPoints

DECEMBER 22, 2020

Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. Nike’s supply chain plans aim to improve convenience for shoppers. 18 call with analysts.

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Retail TouchPoints

MARCH 22, 2024

Integrating these systems will help Couche-Tard improve its merchandising strategy by evolving how space decisions are made as well as how product replenishment is managed throughout the organization. This unified approach is designed to both boost customer satisfaction and enhance overall store performance and efficiency.

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Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

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Supplies Shipping Costs Customer Loyalty Technology 279

Retail TouchPoints

MAY 10, 2023

Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success. More Visibility and Transparency Shipper intelligence technology provides CPG brands with increased, accurate visibility to track shipments and collect supply chain performance data.

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Supplies Technology Shipping Costs Food and Beverages 229

Retail TouchPoints

MAY 11, 2023

Dollar General is beefing up its supply chain with of its first ground-up, dual facility in Blair, Neb. The recently opened Blair facility combines the efficiencies of both traditional and DG Fresh supply chain networks as part of the retailer’s strategic, multi-phased shift to self-distribution of frozen and refrigerated products.

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Retail TouchPoints

JULY 28, 2023

Rural lifestyle retailer Tractor Supply is revving up its growth plans with a new long-term target of eventually operating 3,000 stores in the U.S. — The retailer currently has 2,200 locations and will open approximately 70 new stores this year, said John Ordus, Tractor Supply’s EVP and Chief Stores Officer on the company’s Q2 earnings call.

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Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience. AWS Supply Chain is available in preview in U.S.

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Retail TouchPoints

DECEMBER 27, 2023

However, due in part to pandemic-related workforce disruptions and supply chain challenges, new CPG product introductions declined by 16% over the past four years – and that’s a big problem for a sector that thrives on newness. Improved customer service. Enhanced demand planning. The concept is simple, but the stakes are high.

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Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. Improve Supply Chains, Boost Customer Satisfaction. Reducing manufacturing expenses is key to passing cost savings along to customers.

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Retail TouchPoints

JULY 27, 2022

The North Little Rock DC represents a $140 million investment, and it will serve as a dual facility capable of supporting the perishables-focused DG Fresh supply chain network in addition to traditional functionalities. The self-checkout option reduces store workload to improve efficiency for associates, according to COO Jeff Owen.

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Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. As a result, businesses looking to gain a competitive advantage in the global marketplace are investing more heavily in supply chain management.

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Retail TouchPoints

MARCH 3, 2021

Target will build off its 2020 momentum by investing $4 billion annually in new store openings, remodels for existing stores and supply chain upgrades over the next several years, the retailer announced during an earnings call. The figure represents a substantial increase from the $2.65 billion invested in operations during 2020.

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Retail TouchPoints

JUNE 3, 2024

“Shrink continues to be the most significant headwind in our business, and we are deploying an end-to-end approach to shrink reduction across the organization, including efforts in our supply chain, merchandising and within our stores,” said Todd Vasos, CEO of Dollar General during a an earnings call last month.

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Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. But if you already have a digital product in market, you’re already collecting the first-party data that will tell you what your customers are searching for. Take E.l.f.

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Improvements Retail Mobile Customer Experience 209

Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. By growing and innovating, we are advancing the priorities that matter to customers: outstanding shopping experiences, affordable options and support for their health and wellness,” said Galen G. Loblaw Companies Ltd., Weston, President and Chairman of Loblaw in a statement.

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Retail TouchPoints

MARCH 2, 2023

The world’s supply chains are under attack, and the vendors that organizations rely on could be the weakest link when it comes to protecting confidential information from falling into the hands of cybercriminals. An October 2022 report from BlackBerry Limited highlighted how extensive the threat to supply chains has become.

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Retail TouchPoints

JULY 24, 2023

Enhanced Supply Chain Visibility will Benefit Brooks and its Customers Brooks also has selected supply chain traceability platform TrusTrace to deepen visibility across its manufacturing supply chain and help identify and mitigate responsible sourcing and business continuity risks.

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Supplies Apparel Consumer Improvements 177

Retail TouchPoints

JANUARY 2, 2024

The AI-powered demand sensing technology is designed to examine short-term demand patterns across various channels using customer insights, market events, pricing, campaigns, localized weather reports, external economic factors and other critical data points to better understand and predict consumer preferences over time.

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Retail TouchPoints

NOVEMBER 4, 2022

Rural lifestyle retailer Tractor Supply has added on-demand delivery from nearly 2,000 of its stores across the country in a partnership with DoorDash. Customers using the DoorDash marketplace can now get Tractor Supply offerings in categories including farm and ranch, home improvement and lawn and garden delivered to them.

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Retail TouchPoints

DECEMBER 16, 2020

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that nearly half ( 47% ) of supply chain operations will be overhauled, according to data from Kearney and the World Economic Forum. Three Strikes and Customers are Out (of Your Store).

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Retail TouchPoints

APRIL 23, 2021

billion , will accelerate the companies’ shared autonomous supply chain mission, which aims to help companies utilize predictive business insights to pivot their operations in real time through the combined power of AI/ML and IoT and edge devices. The acquisition also will enhance Panasonic’s digital transformation and customer-centric focus.

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Supplies Operations Fulfillment Improvements 250

Retail TouchPoints

SEPTEMBER 6, 2022

Supply chain and last mile challenges have been grabbing headlines for months, and executives from Ulta Beauty , American Eagle and others shared their advice on how retailers can turn these troubles into opportunities at the Home Delivery World logistics conference. Ulta’s Three Pillars Connect Supply Chain, Associates and Shoppers.

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Groove

JUNE 13, 2022

Strobels Supply Inc. is an Industrial Supply Distribution and Liquid Paint Application company that was established in 1940 as a family-run business. Before increasing their paid media budget, Strobels Supply generated a conversion rate of 1.02% with an average CPC o f $0.29. The Challenge. The Results. Conclusion.

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Retail TouchPoints

APRIL 21, 2022

Supply chain struggles never used to make headlines. That changed over the past few years as the COVID-19 pandemic and then the Russian invasion of Ukraine strained the supply chains for everything from chicken tenders to precious metals — resulting in empty shelves, delayed order shipments, reduced profit and frustrated retail customers.

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Supplies Automotive Shipping Costs Management 206

Retail TouchPoints

MAY 13, 2024

Among other things, this requires UrbanStems to increase its customer service staff from approximately 16 people to 200 during these high-pressure periods. While UrbanStems has been using Zendesk solutions for nearly six years, this is the first time the retailer has deployed its AI tools to support customer service.

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Retail TouchPoints

FEBRUARY 6, 2023

Successful retailers have put a lot of effort over the years into understanding their customers’ buying personas. They know that their customers are not monolithic. By catering to their unique characteristics during the buying process, retailers maximize revenue and customer loyalty. What are delivery personas?

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Customer Loyalty Improvements Customer Retail 144

Retail TouchPoints

APRIL 22, 2022

Amazon is creating a $1 billion venture investment program, the Amazon Industrial Innovation Fund (AIIF), with the goal of supporting innovation in customer fulfillment, logistics and the supply chain. The AIIF will invest in a wide range of companies, from early-stage startups to more established companies.

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Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? With supply chain challenges come the higher costs feeding inflation, which is itself a double-edged sword. How are the supply chain challenges we’ve been seeing contributing to rising prices?

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Supplies Shipping Costs Consumer Definition 254

Retail TouchPoints

OCTOBER 7, 2021

The solution was designed to help retailers achieve perfect inventory visibility, with zero waste and no losses, by tracking every unique item movement throughout the supply chain and collecting data in a cloud-based inventory repository.

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Retail TouchPoints

NOVEMBER 11, 2022

Supply chain and logistics operations are still struggling to keep up with the changes and the consequences are painful, as we’ve seen from the holiday supply chain crisis of 2021. Machine learning is used to analyze customer orders and find common patterns. Let’s take a look at how this plays out. Technological Renovations.

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lateshipment

DECEMBER 8, 2022

Customer centricity has quickly become the name of the game for e-commerce companies as they look for ways to find competitive advantages in a crowded marketplace. From AI customer service bots to interactive product tours, businesses are meeting customer needs in increasingly sophisticated ways. Improve Cash Flow.

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Retail TouchPoints

DECEMBER 28, 2020

With fewer customers inside, most retailers are limited in the number of items they can sell at one time. That plan includes the supply chains and global networks that support retailers — and now they are in need of a solution. There are times, however, when global supply chains are less efficient than one might expect.

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Retail TouchPoints

MAY 21, 2024

By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency. It encompasses a wide array of data types, from customer WiFi usage patterns and device interactions within the store to transactional data and online shopping behaviors.

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Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

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