RTP blog

AUGUST 16, 2017

Debbie Hauss, Editor-in-Chief: I have to admit, I was surprised when I saw the results of the JDA survey — not because I think BOPIS and other fulfillment options aren’t important, but I didn’t think they would overshadow the importance of a unique store experience.

Omnichannel 150

Omnichannel Retail eCommerce Platforms Fulfillment 150

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives. Executives can now visit RetailTouchPoints.com to see the new and improved experience and design:retail content.

Retail 284

Retail Omnichannel Webinar Arts 284

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. The top five themes include: 1. Amanda Efron, Chief Digital Officer of Ikea U.S. ” 5.

ACH 276

ACH Multi-channel Technology Customer Retention 276

Retail TouchPoints

NOVEMBER 29, 2023

To create a high-value experience that hits all consumer wants and needs, developers, landlords and tenants all need to: Understand the unique consumer needs and behaviors within the mall’s geographic area; Integrate the right combination of retail, services and experiences ; and Enrich the omnichannel tech stack. That’s all a given.

Small Business Retail 275

Small Business Retail Omnichannel Consumer Retail 275

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. Shopify apps can help with everything from SEO to email marketing, and customer service.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Rather than simply providing real estate, we curate the experience customers are going to enjoy and let them vote for what they want,” Yalof explained. “We We engage, we listen, we execute.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. We’re still focused on tracking the customer journey, personalizing the experience for the latest new generation of shoppers, and figuring out how to collect and analyze all the data we receive. 


Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. We’re seeing roughly two weeks’ worth of work done in about two hours.” Copywriting is a function; it’s not necessarily an art.

Management 278

Management Payment Services Payments Operations 278

Retail TouchPoints

APRIL 23, 2021

“We are proud to continue the legacy of the 40 Under 40 Awards program, recognizing the achievements and outstanding work of the retail industry’s next generation of leaders,” said Jessie Dowd, Senior Editor of Retail TouchPoints. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET.

Retail 325

Retail Omnichannel Management eCommerce 325

Omnisend

JUNE 28, 2021

Ecommerce personalization is the process of tailoring the content, recommendations and offers a customer sees based on their previous buying and browsing behavior, along with their demographics and personal data. Reading Time: 7 minutes. 71% of consumers feel frustrated when their shopping experience is impersonal.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Retail TouchPoints

JANUARY 5, 2024

million developers use the Unity editor monthly, and the platform powers an average of 3.6 More than 1.1 billion downloads each month. The integration also enables developers to increase their monetization capabilities by receiving affiliate commissions on certain physical purchases made at Walmart. “We 8, in a statement.

Games 263

Games Mobile Apparel Clothing 263

RTP blog

OCTOBER 3, 2018

Industry experts believe retailers will need to deepen their understanding and develop their capabilities in six key areas within e-Commerce: AI/Machine Learning , Personalization and Customer Engagement , Next-Generation Technologies , Global Commerce , Omnichannel and the Last Mile. Uncertainty can be worse than disappointment.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

RTP blog

MAY 16, 2018

Both shoppers and analysts credit the success to improved in-store customer service, Geek Squad services, a revamped e-Commerce site, price matching and smart home services. Debbie Hauss, Editor-in-Chief : I applaud Best Buy for its turnaround efforts and hyper-focus on the demands of today’s shoppers.

Specialty Retailers 150

Specialty Retailers Consumer Electronics eCommerce Toys 150

RTP blog

AUGUST 15, 2018

Debbie Hauss, Editor-in-Chief: I have UNTUCKit on my mind, since I just saw the store in the Prudential Center mall in Boston while attending eTail East. Adam Blair, Executive Editor: Warby Parker has enjoyed notable success going from online to brick-and-mortar; the retailer plans to operate 90 stores by the end of 2018.

eCommerce 150

eCommerce Omnichannel Toys POS 150

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 306

eCommerce Supplies Shipping Costs Events 306

RTP blog

JUNE 20, 2018

As part of the experiment, Microsoft researchers are exploring the addition of cameras to shopping carts to track items, and ways for smartphones to become a larger part of the customer journey. Debbie Hauss, Editor-in-Chief: It had to happen. more cameras and scanners).

Technology 150

Technology Shopping Carts Omnichannel Other 150

Ecommerce Platforms

DECEMBER 20, 2021

While MailerLite promises an easy-to-use solution for connecting with your customers on a consistent basis, it’s worth noting that this tool isn’t always going to be the right solution for everyone. There’s also access to a built-in CRM, so you can keep track of your customer relationships as they evolve. Pricing ??.

Omnichannel 104

Omnichannel Social Media Live Chat Multi-channel 104

Retail TouchPoints

NOVEMBER 1, 2021

If it’s not omnichannel, it’s not good enough for them anymore. You don’t have to look very hard to see that forward-thinking retailers are deploying immersive 3D experiences for their customers. Are your customers mainly using computers, smartphones or a headset like the Oculus Quest? Publish Omnichannel Content.

eCommerce 264

eCommerce Omnichannel Games Shopify 264

Omnisend

OCTOBER 31, 2023

Email Automation Pre-built automation templates for different customer touchpoints and a workflow editor for customization. Similar automation capabilities but limited customization. Segmentation Advanced segmentation based on customer lifecycle stages for hyper-personalization of campaigns.

Shipping Costs 88

Shipping Costs WooCommerce Shopify eCommerce Platforms 88

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Wiser

APRIL 18, 2024

Editor’s Note: Contributing author is Andrey Pankeev, Key Accounts Manager at Wiser Solutions. There is also a lot of opportunity for larger brands to act as thought leaders in “omnichannel,” and to help retailer partners with their own digital-meets-in-store strategies.

Channel 78

Channel Management Social Media eCommerce 78

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart has teamed up with media company Meredith for a cross-platform partnership designed to help customers plan and prepare meals faster and more easily through AI-powered meal planning, shoppable recipes, visual search, chatbots and more.

Shopping Carts 282

Shopping Carts Technology Article Consumer 282

ESW

DECEMBER 4, 2023

The partnership gives ecommerce brands built on Shopware access to ESW’s suite of solutions to enable all aspects of DTC cross-border expansion, including compliance, data security, fraud protection, taxes and tariffs to checkout, delivery, returns, customer service and demand generation, in as little as four weeks.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Omnisend

NOVEMBER 9, 2021

Thus, we’re honored that such an integral platform like BigCommerce—with more than 60,000 customers—recognizes Omnisend among its top-most tier of partnerships. The elite status is awarded to a small number of partners recognized for offering best-in-class technologies, value and superior customer service.

BigCommerce 148

BigCommerce Technology Merchant Services Shopping Carts 148

Ecommerce Platforms

MARCH 30, 2023

Today, the technology represents an easy-to-use omnichannel environment for marketing. Finally, the Enterprise package is available for a custom price, and offers priority support, priority sending, and other bonuses. If you want an easy way to connect with your customers on an omnichannel basis, Sendinblue is an excellent choice.

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

Sailthru

FEBRUARY 20, 2018

During this Winter Olympics, The New York Times’ app users can engage directly with sports editor Sam Manchester and get personalized updates on their favorite events. During the Summer 2016 Olympics, sports editor Sam Manchester interacted directly with readers via inside-scoop text messages.

Mobile 68

Mobile Omnichannel Retail Recommendation 68

Ecommerce Platforms

APRIL 23, 2023

The drag-and-drop editor, templates, and built-in tools make it incredibly simple to build everything from small business websites to personal portfolios. Although the editor can seem a little overwhelming at first, thanks to all of the built-in features, it’s relatively easy to get used to everything with a little bit of practice.

Payment Services 104

Payment Services Social Media X-cart Shipping Costs 104

Smile.io

AUGUST 25, 2023

From a branded explainer page, clever VIP tier names, and on-theme language such as “Rewards Designed For You”, customers know the loyalty program is closely aligned with the brand values. Customers not only get to show off their artwork to a like-minded community and inspire others—they get rewarded for doing so!

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Ecommerce Platforms

DECEMBER 29, 2021

There’s also the option for omnichannel marketing via SMS, and Sendinblue also has its own convenient WordPress plugin. Popular for its comprehensive approach to sales, marketing, and customer service, HubSpot can transform the way you interact with your target audience at every stage of the buyer cycle. Pricing ??. No free plan.

Omnichannel 104

Omnichannel Live Chat Social Media Multi-channel 104

Ecommerce Platforms

OCTOBER 4, 2022

In this Shopline review, we’ll cover the platform’s key features, pricing, and customer support to help determine whether it's the right option for your new online store. To kickstart the creation of your online store, you start with a simple template, which you can then customize with Shopline’s drag-and-drop editor. .

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Ecommerce Platforms

MARCH 9, 2023

The service offers an affordable way for companies of all sizes to access everything from SMS marketing tools, to email templates, and comprehensive customer segmentation. To ensure you can send the right messages to the correct people, Sendinblue offers a built-in CRM (Customer Relationship Management) solution.

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

Optimizely

SEPTEMBER 19, 2017

Fast Company presents: Innovating the customer experience. Verena Von Pfetten, Contributing Editor at Fast Company. In a competitive retail world, you have to build strong relationships with your customers. But how do you effectively engage with customers both online and in-store to build that relationship?

Omnichannel 186

Omnichannel Events eCommerce Fashion 186

Ecommerce Platforms

AUGUST 4, 2022

At the heart of Wix is a simple and convenient platform, complete with drag-and-drop customization, advanced features like AI to guide your design strategy, and endless available add-ons. There’s also the option to explore “Enterprise” plans custom-made to suit your needs, starting at $275 per month. Excellent customer support team.

Payment Services 194

Payment Services Payments BigCommerce Shopify 194

Omnisend

JULY 29, 2021

Knowing this can give you a good understanding of the kind of features, functionality, and customer service to expect. . Pricing is also not clearly stated—you should contact them for custom pricing options, a sure sign of bigger business bias. They both make it easy to create and send customer lifecycle messages.

Article 148

Article Live Chat Omnichannel Marketing 148

Omnisend

MAY 27, 2020

Personalized, relevant marketing is a top priority for over half of today’s digital marketers , with 89% of digital businesses investing in personalization tools to provide a unique customer experience. Fewer tabs to keep open: the performance reports for each of your workflow messages are now available within the Automation Editor.

Demo 143

Demo Channel Marketing Omnichannel 143

Wiser

APRIL 16, 2024

The goal was to maximize sales and profitability per category by appealing to the broadest possible customer base and ensuring product availability. Category management strategies are increasingly integrated with online platforms, providing a seamless omnichannel shopping experience for consumers.

Technology 78

Technology Management Presentation Supplies 78

Ecommerce Platforms

MAY 18, 2021

Not only to add extra functionality to your site but also to help you manage other aspects of your business – customer service, marketing, lead generation, etc. For instance, you’ll need to find a way to: Streamline and enhance the customer experience. Answer customer questions. Movavi Video Editor. Pricing ??.

Social Media 210

Social Media Live Chat SEO Management 210