Retail TouchPoints

SEPTEMBER 7, 2023

The service is available for tens of thousands of products that are in-stock at nearby stores, including books, toys, games and collectibles. As retail and consumer preferences continue to evolve, we’re thrilled to be bringing our customers this added convenience and serve them in new ways.”

Books 264

Books Toys Fulfillment Omnichannel 264

Steve Dennis

JULY 26, 2019

As it turns out, reports of Toys ‘R’ Us’ death may have been greatly exaggerated. The iconic toy retailer—which filed for bankruptcy in 2017 after piling up more than $5 billion in debt—closed its more than 800 U.S. doors and seemed destined for the retail graveyard.

Toys 124

Toys Omnichannel Presentation Retail 124

Retail TouchPoints

AUGUST 17, 2023

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 246

Mobile Toys Payment Services Omnichannel 246

Steve Dennis

JANUARY 14, 2020

As it turns out, reports of Toys ‘R’ Us’ death may have been greatly exaggerated. The iconic toy retailer—which filed for bankruptcy in 2017 after piling up more than $5 billion in debt—closed its more than 800 U.S. doors and seemed destined for the retail graveyard.

Toys 99

Toys Omnichannel Presentation Retail 99

RTP blog

OCTOBER 31, 2018

The absence of Toys ‘R’ Us headed into the holiday season has created a scramble in two ways: one, to grab a larger share of the toy market, and another for additional physical space. all have expanded their toy offerings ahead of the season, and old favorite FAO Schwarz is reopening its flagship New York City store in November.

Toys 150

Toys Hobbies Omnichannel Consumer 150

RTP blog

OCTOBER 7, 2019

Household names like Toys ‘R’ Us, Nine West, Brookstone and Payless have shut up shop; and Amazon continues to squeeze the competition with one-day Prime shipping. We see smart retailers playing to their strengths and investing in creating the sorts of omnichannel shopper experiences that pure play e-Commerce giants can’t.

Omnichannel 150

Omnichannel eCommerce Toys Retail 150

RTP blog

MAY 31, 2018

If you’re still looking for proof that we’re living in one of the most transformational times in retail since the 2008 financial crisis, look no further than the recent demise of Toys “R” Us. After all, that’s where their customers will be in twelve years time (if they’re not there already.)

Toys 150

Toys eCommerce Retail Games 150

Retail TouchPoints

OCTOBER 18, 2023

Melissa & Doug toys and costumes have been in homes and schools around the world for decades. (If If you are a parent, you likely have at least one Melissa & Doug toy.) Interactive Moments Help Uncover ‘Endless Possibilities’ for Play With the tagline “Timeless Toys.

Toys 262

Toys Arts Consumer Retail 262

Retail TouchPoints

MAY 31, 2023

Evans has held senior leadership positions at Walmart for 15 years, most recently as EVP of Entertainment, Toys and Seasonal at Walmart U.S. He also has worked in the general merchandising, omnichannel, home and apparel divisions at the retailing giant.

Department Stores 272

Department Stores Apparel Toys Omnichannel 272

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

APRIL 12, 2022

Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. as we invest in strengthening our omnichannel ecosystem,” said Dennis Mullahy, Chief Supply Chain Officer for Macy’s Inc.

Fulfillment 288

Fulfillment Toys Omnichannel Supplies 288

Retail TouchPoints

JULY 7, 2022

This expansion of its omnichannel offerings reflects growth plans that the retailer outlined in January 2022, when it revealed its goal of increasing annual sales to $8 billion to $10 billion and, over the next six to seven years, adding 500 new stores to its existing roster of more than 1,400 locations. through a new partnership with Shipt.

Toys 290

Toys Fulfillment Apparel Omnichannel 290

Retail TouchPoints

APRIL 26, 2024

The Bark product portfolio now includes toys, food, treats, dental kits and dental chews, and the brand is forging deep relationships with retailers like Target and PetSmart to bring this growing assortment to consumers. RTP: And what about from a customer acquisition and retention perspective? What are your top priorities?

Toys 278

Toys Social Media Subscription Consumer 278

Retail TouchPoints

APRIL 29, 2022

BJ’s market will offer the same product sizes and pricing as BJ’s club stores, as well as the same omnichannel services such as curbside pickup and same-day delivery. Macy’s has a similar concept for its Backstage store-in-store concept , setting aside a space with a changing assortment of fashion, gifts, housewares, toys and other goods.

Department Stores 299

Department Stores Toys Omnichannel Gifts 299

Retail TouchPoints

FEBRUARY 24, 2023

Ikea ’s marine-focused Blåvingad toy line is the inspiration behind a new interactive AR experience — Lilla Äventyret (The Little Adventure) — that launched in 21 Ikea stores across Sweden on Feb. Ikea’s Blåvingad toy collection launched in October 2022 and is produced in part from recycled plastic cleaned from the ocean.

Games 289

Games Toys Customer Experience Technology 289

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. And that gave way to stellar branding, and lackluster products, creating a bubble in customer acquisition channels.”

Omnichannel 336

Omnichannel Consumer Channel Toys 336

Retail TouchPoints

MARCH 1, 2024

Powered by Walmart GoLocal , the service was initially launched last year and is part of the retailer’s broader focus on creating a frictionless ecommerce fulfillment experience for customers across the U.S. Orders will then be picked up by a delivery driver and dropped off at the customer’s desired location. ”

Books 273

Books Toys Fulfillment Games 273

Retail TouchPoints

OCTOBER 7, 2021

The retailer will engage with shoppers through weekly live shopping events, roll out a new mobile app and add new omnichannel features. Each session will have a focused theme, such as fall and holiday apparel, shoes and accessories or toys, and will be archived to watch and shop on demand following its conclusion.

Payment Services 278

Payment Services eCommerce Omnichannel Toys 278

Retail TouchPoints

OCTOBER 12, 2023

Petco customers can now bring ecommerce orders they need to return with them while running errands for their pets, with no box or shipping label required. And customers that use Happy Returns Bars in Petco stores also will receive a same-day coupon they can use to get their pet a new toy. “We

Shipping Labels 278

Shipping Labels PayPal Toys Shipping 278

Retail TouchPoints

SEPTEMBER 12, 2023

“TikTok has made it frighteningly easy to buy — it’s literally a swipe and the product is on its way to you,” said Lee Parkhurst, Senior Brand Manager at Educational Insights , the first toy brand to test out TikTok Shop. Previously, TikTok had only shared the availability of FBT in the U.K. ; Photo courtesy of TikTok)

Merchant Services 278

Merchant Services Payment Services Multi-channel Shopify 278

Smile.io

AUGUST 25, 2023

From a branded explainer page, clever VIP tier names, and on-theme language such as “Rewards Designed For You”, customers know the loyalty program is closely aligned with the brand values. Customers not only get to show off their artwork to a like-minded community and inspire others—they get rewarded for doing so!

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

Retail TouchPoints

JANUARY 20, 2022

customer insights, global supply chain best practices and business planning strategies. Patent and Trademark Office in late December 2021 for the production and sale of virtual goods, including electronics, home decorations, toys, sporting goods and personal care products. Walmart also will work with sellers to provide them with U.S.

Merchant Services 312

Merchant Services Cryptocurrencies eCommerce Sporting Goods 312

Retail TouchPoints

JULY 6, 2023

“This growth showcases the demand for unique and fun pet apparel, accessories and toys, especially ones inspired by Snoop Dogg himself,” said Little Earth in a statement shared with Retail TouchPoints.

Accessories 278

Accessories Apparel Toys Supplies 278

Retail TouchPoints

NOVEMBER 1, 2021

The selection includes essentials ranging from diapers and wipes to bath toys, as well as a variety of Bed Bath & Beyond’s home goods, from brands including Honest, Yumi, Lalo, Little Spoon and Nyssa. Shoppers can search by choosing the “Baby” category or searching with the baby emoji.

Toys 263

Toys Omnichannel Operations Consumer 263

RTP blog

APRIL 27, 2018

By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming. Staying ahead of market trends and customer behavior is critical for any business to survive and thrive.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Retail TouchPoints

JULY 12, 2022

Every week approximately 220 million customers visit Walmart-owned banners across 24 countries and websites. As Brock McKeel, SVP of Site Experience for Walmart Ecommerce tells it, the company’s recent flurry of AR rollouts is all about solving customer pain points. “ For that reason, when Walmart rolls out new tech, it’s noteworthy.

Apparel 364

Apparel eCommerce Toys Omnichannel 364

Retail TouchPoints

AUGUST 30, 2021

They offered a breadth of inventory that included fine jewelry, toys, sporting goods and electronics. The downside to this customer flow was that it required people to give their names, addresses and phone numbers with each order. Increasing the risk of identity theft made some customers wary of shopping in such stores.

Multi-channel 279

Multi-channel Payment Services Channel Jewelry 279

Retail TouchPoints

APRIL 6, 2022

The technologies we’re referring to include video analytics and computer vision, thermal sensors, motion detectors, geospatial analytics, CRM omnichannel solutions and AR/VR to name a few, all of which cover a range of capabilities and price points. Driving Shopper Engagement.

Omnichannel 323

Omnichannel Events Operations Technology 323

Retail TouchPoints

MAY 16, 2024

Lemonis also shared that the company has entered a “wide-scoping” relationship with Salesforce that centers on cleaning and better leveraging all the customer data Beyond now has from its combined brands. During Q1, Beyond also sold off the textile brand Wamsutta , which it acquired as part of the Bed Bath & Beyond acquisition, for $10.25

Apparel 276

Apparel Fashion Supplies Toys 276

Steve Dennis

DECEMBER 26, 2019

Omnichannel Is Dead. Crew, Hudson’s Bay And The Unrelenting Collapse Of The Middle In Retail Blake Nordstrom: Gone too soon… To Defy the Retail Apocalypse Target and Best Buy Embrace the Blur Pier 1 Imports: From Bad To Worse To Dire The Toys Are Back In Town: A Reimagined Toys ‘R’ Us Returns Neiman Marcus Kicks The Can Down The Road.

Toys 117

Toys Books Omnichannel Retail 117

Retail TouchPoints

JANUARY 13, 2023

Price played a major role in determining products’ popularity: categories with a plethora of less expensive gifting options, like toys and sporting equipment, saw an average 2.4X “For example, it would appear that spending on electronics decreased during this holiday season compared to a similar time frame in 2021.”.

Electronics 295

Electronics Toys Small Business Retail Sporting Goods 295

RTP blog

SEPTEMBER 27, 2019

Our extensive research and analyses attest to the omnichannel nature of retail. But given the widespread belief that the direction of omnichannel is away from “bricks” towards “clicks,” why ever would so many brands decide to put out a shingle? I was excited to see that Toys ‘R’ Us will be back with two new stores this holiday season.

Retail 150

Retail Toys eCommerce Omnichannel 150

Retail TouchPoints

SEPTEMBER 30, 2020

Developed through a customer-centric lens and using a sleek design aesthetic, the updated stores feature a layout that spotlights products and offers end-to-end digital navigation that guides customers throughout their journeys. Select locations will also have Scan & Go to help customers manage their checkout directly.

Payment Services 301

Payment Services Toys Electronics Download 301

Retail TouchPoints

DECEMBER 14, 2023

They are historically accurate toys and accessories that feature elaborate and immersive backstories uniquely suited to bring to the screen. I had Kirsten, and she had Molly,” Beer shared in a statement. They didn’t feel like dolls to play with, rather real people whose worlds we got to imagine ourselves in.

Toys 264

Toys Accessories Books Customer Experience 264

Retail TouchPoints

OCTOBER 14, 2020

7, with an emphasis on toys, electronics and home products. 27, adding additional promotions on electronics, toys and gifts across apparel and home as well as seasonal décor. The first Black Friday Deals for Days event will begin online Nov. 4 and add new in-store deals on Nov. The second phase will launch online on Nov.

Events 213

Events Electronics Toys Apparel 213

Retail TouchPoints

JULY 14, 2020

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. The most common method pre-COVID was in-store pickup at the customer service desk or a designated pickup area.

Fulfillment 305

Fulfillment Payment Services Outdoor eCommerce 305

Omnisend

MAY 25, 2021

Targeting is a key to great ecommerce marketing, and keeping your messages relevant to your customer will mean they’re more effective. However, targeting your messages is impossible without customer segmentation. There are four main types of customer segmentation. This applies to both existing and potential customers.

Customer 78

Customer Merchant Services eCommerce Jewelry 78