Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The winning strategy of using both platforms at the same time has gained tremendous traction over the years, and this trend shows no signs of slowing down in 2024.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

NOVEMBER 3, 2021

To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Customer expectations are at an all-time high, and if you are unable to deliver in line with the expectation, chances are likely someone else will. Getting Closer to Your Customers.

Recommendation 147

Recommendation Customer Retail Social Media 147

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

BigCommerce

SEPTEMBER 12, 2017

Effectively targeting a ready-to-buy audience requires solid data and statistics on your customers. Ecommerce trends by generation. Ecommerce trends by parental status. Ecommerce trends by gender. Ecommerce trends by city-size. Customer location at time of purchase. Online orders increase 8.9% 53% of U.S.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

FEBRUARY 7, 2023

Here are five key trends for retailers to pay attention to as they strategize for the months and years ahead: Retail Media Networks (RMNs): One of the most important topics of the past 18 months, RMNs offer the opportunity for many grocers to expand their revenue by monetizing their data and scaling their on-site and off-site audience activation.

Retail 278

Retail POS Apparel Department Stores 278

Retail TouchPoints

JANUARY 17, 2023

The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. The recent trend of “quiet quitting” can be looked at as another form of ghosting, as employees slowly begin ignoring their job responsibilities.

Customer 321

Customer Customer Data Other Marketing 321

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Amanda Efron, Chief Digital Officer of Ikea U.S.

ACH 285

ACH Multi-channel Technology Customer Retention 285

Forrester eCommerce

MARCH 6, 2023

Forrester recently published Top Recommendations For Your Security Program, 2023 for CISOs and other senior cybersecurity and technology leaders. In 2023, our recommendations fall into three major strategic themes for security […]

Recommendation 195

Recommendation Technology Other Management 195

Retail TouchPoints

AUGUST 2, 2021

With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. Here are four retail tech trends I expect to see during the holiday shopping season: 1. The Rise of Sizing Technology.

Retail 317

Retail Technology Recommendation Information 317

Kissmetrics

SEPTEMBER 3, 2021

Are you hoping to identify MarTech trends that can help your campaigns be more effective and run more smoothly? In this blog, we unpack the six biggest MarTech trends looming over the marketing industry and how you can use them to your advantage. By tracking online behaviors, marketers gain a deeper understanding of their customers.

Marketing 278

Marketing Leisure Reference Consumer 278

Groove

JANUARY 28, 2019

To help, we've outlined three mobile eCommerce trends to watch, as well as included considerations for a successful mobile strategy. Mobile eCommerce Trends. Reach your customers whenever and wherever they are ready to connect. Shopify found that 55% of customers have bought something online after discovering it on social media.

Mobile eCommerce 270

Mobile eCommerce Mobile eCommerce Social Media 270

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. ‘Tis the Season for eCommerce Reflecting on the holiday retail trends of 2023, it’s undeniable that many consumers were drawn to online shopping.

Retail 147

Retail Shipping Costs Leisure Gifts 147

Groove

FEBRUARY 13, 2020

With this in mind, we're sharing some of our favorite UI design trends for you should watch out for this year. See below how PROPS Paper Magazine uses a brutalist UI design trend on its homepage: Complex Gradients. Be sure your website is utilizing videos where necessary to turn shoppers into customers. Illustration.

Magazine 332

Magazine eCommerce Presentation Recommendation 332

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

365 Retail

MARCH 10, 2024

If you want to launch an e-commerce business or just plan to stay competitive, it’s essential to be aware of the trends that redefine the industry landscape. Let’s explore the paramount e-commerce trends of 2024. Let’s dive deeper into each trend and understand its essence.

eCommerce 104

eCommerce Payment Services Payments eCommerce Marketing 104

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: The most successful brands are embracing the true meaning of a seamless experience for the customer: Buy online while in the store; order online, but pick it up as you walk the mall.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. eCommerce businesses should consider investing in AR applications and product visualization tools to keep up with this trend.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Optimizely

JUNE 20, 2019

Customers are fickle. One way you can do that is with personalized product recommendation campaigns. Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. .

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

UpSellIt

JANUARY 13, 2022

As companies launch new initiatives, it’s crucial to examine emerging affiliate marketing trends in the new year to ensure success for your brand. Affiliate Marketing Trends for 2022. To run a successful affiliate program, it’s important to stay on top of emerging trends. Recommendations. Recommendations.

Marketing 137

Marketing Social Media Recommendation Channel 137

Retail TouchPoints

JUNE 13, 2023

Today, we’re sharing five major emerging conversion optimization trends that your online business should incorporate to meet those changing behaviors, increase your online conversion rate and boost your overall revenue. That said, don’t rely on an AI chatbot to completely replace your customer service team. When used (and trained!)

eCommerce 317

eCommerce Payment Services Conversion Optimization Payments 317

Retail TouchPoints

SEPTEMBER 21, 2021

With the increasing importance of visual content online, retailers must keep their finger on the pulse of trends in order to use content most effectively. I discussed these trends, among others, in a recent Retail ThinkTank brainstorming session with Alicia Esposito, Monetizing and Personalizing UGC, Rich Media and Influencer Content.

eCommerce 263

eCommerce Social Media Technology Online Retail 263

Retail TouchPoints

NOVEMBER 10, 2020

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic. Now customers may need to cancel and they will call the call center to do it.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Retail TouchPoints

MARCH 20, 2024

For the retail sector specifically, it combines shopping, marketing and customer service to allow consumers to make purchases, ask questions, set up returns, give feedback, and much more — all from the comfort of their favorite online platforms, like WhatsApp and Instagram. what they purchased last time), and pattern recognition (i.e.

Small Business Retail 277

Small Business Retail Recommendation Consumer Customer Data 277

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Ecommerce Platforms

JANUARY 4, 2019

Prepare for the exciting future of ecommerce by implementing the emerging trends of 2019. Personalization and Customer Engagement. Online stores do not have a retail clerk who can recommend products based on your interests, tastes, and preferences. B2B companies are leveraging upcoming ecommerce trends, too.

eCommerce 223

eCommerce Payment Services B2B BigCommerce 223

Omnisend

MARCH 29, 2021

Experiment with some of today’s fashion ecommerce trends. Others aren’t merely trends, but new approaches that will endure. Read on for the biggest fashion ecommerce trends for this year, some of the best fashion ecommerce sites employing them, and a few foundational tips to get you started. Omnichannel Fashion Ecommerce.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Omnisend

MARCH 31, 2021

Beauty ecommerce businesses have major opportunities to line their pockets, now that customers are forced to find other ways to get their beauty products. After all, smaller and newer ecommerce stores are able to act quicker with more flexibility and precision to reach their target customers in the ecommerce beauty industry.

eCommerce Marketing 204

eCommerce Marketing Beauty and Health eCommerce Marketing 204

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? In short, how can businesses connect with their customers? I will share a customer case example that answers these questions. trillion in value.

POS 276

POS Customer Experience Customer Technology 276

UpSellIt

JANUARY 25, 2023

With 80% of consumers choosing brands that provide personalized customer experiences, it’s crucial to continually evolve your marketing strategy to ensure your customers are getting the most tailored experience possible. Personalize the Entire Customer Journey The buyer’s journey has become longer and more involved over the years.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

UpSellIt

JANUARY 25, 2023

With 80% of consumers choosing brands that provide personalized customer experiences, it’s crucial to continually evolve your marketing strategy to ensure your customers are getting the most tailored experience possible. Personalize the Entire Customer Journey The buyer’s journey has become longer and more involved over the years.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

Ecommerce Platforms

MARCH 6, 2020

Do you want to increase your Shopify sales and make it easier for your customers to buy your online products? If your answer is yes, then investing in an artificial intelligence (AI) product recommender, like the AI Product Recommendations by EPICA, is the way to go. Make it easier for customers to find what they like.

Recommendation 104

Recommendation Shopify Merchant Services eCommerce 104

Retail TouchPoints

FEBRUARY 6, 2024

The store’s assortment of womenswear also has been curated to mirror the neighborhood, with fashionable and trend-driven products as part of a diverse assortment.

Fashion 272

Fashion Accessories Arts Clothing 272