Retail TouchPoints

JANUARY 17, 2024

Each time customers open the app they can view a curated selection of brands in “The Edit” section. PawWire also provides brands and consumers with a private social media feed, allowing them to post and interact on the platform.

Toys 230

Toys Social Media Clothing Presentation 230

Retail TouchPoints

FEBRUARY 17, 2023

The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. The best retail teams train each day to keep sharp and connected to the company and to the customer. and it is working.

Games 258

Games Social Media Retail Outdoor 258

Retail TouchPoints

NOVEMBER 12, 2020

The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations. Social media or word of mouth? Price, fit or competition?

Multi-channel 232

Multi-channel Customer Social Media Retail 232

Retail TouchPoints

JULY 10, 2023

Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from a person. Retailers have a vast amount of data about customer shopping behavior and purchase history.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

365 Retail

DECEMBER 9, 2022

New research has revealed that 82% of us are either quite or very likely to be using social media to get ideas on what to buy for Christmas gifts this year, with 46% saying they are using social media more or much more than a year ago to get ideas on what to buy. 4% said they shopped online every day.

Social Media 52

Social Media Gifts Clothing Toys 52

Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers.

Social Media 148

Social Media Retail Events Recommendation 148

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Top data-related challenges include: . Stand Out Beyond Free Shipping .

Customer Loyalty 198

Customer Loyalty Customer Retail Shipping Costs 198

Retail TouchPoints

MAY 21, 2024

By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency. It encompasses a wide array of data types, from customer WiFi usage patterns and device interactions within the store to transactional data and online shopping behaviors.

Payment Services 191

Payment Services Retail Supplies Operations 191

Groove

OCTOBER 2, 2023

As a generative pre-trained transformer (GPT), it's built on the structure of GPT-4, making it a large language model that predicts the probability of what words might follow in a sequence. It has been trained on high-performing copy and is therefore adept at creating compelling and engaging content.

Merchant Services 195

Merchant Services Social Media SEO Blog 195

Groove

OCTOBER 2, 2023

As a generative pre-trained transformer (GPT), it's built on the structure of GPT-4, making it a large language model that predicts the probability of what words might follow in a sequence. It has been trained on high-performing copy and is therefore adept at creating compelling and engaging content.

Merchant Services 195

Merchant Services eCommerce Social Media SEO 195

Retail TouchPoints

APRIL 10, 2023

Alibaba has not responded to media requests for comment, though a person familiar with the matter told Reuters the chatbot is a large language model (LLM) targeted at business users. The rumored launch has drawn comparisons to ChatGPT, which also is a LLM.

Social Media 260

Social Media Technology Events Customer 260

Wiser

APRIL 24, 2023

Whether it’s restaurants, big chains, local businesses or anything in between, shoppers turn to ratings and the testimony of other customers to lead them in the right direction. Furthermore, 85 percent of customers say that they trust online reviews as much as personal recommendations. Why Are Customer Reviews Important?

Customer 157

Customer Social Media Consumer Recommendation 157

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 223

B2B eCommerce BigCommerce Omnichannel 223

Retail TouchPoints

AUGUST 24, 2023

It’s being used to generate marketing content including social media posts, videos and images. AI can be trained to feel more personal, but proceed with caution. Preserving customer trust and privacy should be top-of-mind for retailers looking to make generative AI a bigger part of their holiday shopping strategy.

Toys 230

Toys B2C Social Media Accessories 230

Retail TouchPoints

JUNE 22, 2023

And despite having an incredibly loyal customer base, Anthropologie has focused on expanding its reach, especially among consumers in their late 20s through early 40s — and a few more as well. Media and print tell a different story,” Preis said. “We But you can’t get lazy. As a company, we place a huge premium on creativity.

Customer 257

Customer Clothing Consumer Fashion 257

lateshipment

NOVEMBER 21, 2022

However, that doesn’t mean we let them get away with delivery issues because an angry customer doesn’t delve deep into the reasons behind the issue. Being an e-commerce merchant, you may be accustomed to delays but for customers, they are always difficult to process, which may result in a burst of emotions. Where Is My Order?

Shipping Costs 130

Shipping Costs Customer Social Media Shipping 130

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect. That’s much more useful [data] than the first consumer.

Social Media 212

Social Media Department Stores Supplies Apparel 212

Kissmetrics

NOVEMBER 19, 2021

Finding prospective customers or “leads” for your business is no easy task. What’s more, customers evolve, so you must constantly adapt your strategy to suit your customers’ expectations. What’s more, customers evolve, so you must constantly adapt your strategy to suit your customers’ expectations.

Webinar 297

Webinar Social Media B2C B2B 297

lateshipment

JULY 12, 2022

Creating a positive experience via great customer service impacts how your audience perceives your business. It not only impacts your existing customers but influences your prospective customers as well. Negative comments from dissatisfied customers could drive potential customers to your competition.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

Retail TouchPoints

MARCH 8, 2021

Using the data at their fingertips, retailers can capture a more in-depth view of customers’ lives, allowing them to better understand their wants and needs — and ultimately use that picture to create a service experience that incorporates both technology and humans. We really believe that technology should help, not replace.

Customer Data 260

Customer Data Customer White Paper Technology 260

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Provide Opportunities for Customers to Give Feedback.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Retail TouchPoints

SEPTEMBER 14, 2022

Unfortunately that ancient (1989) bit of cinematic wisdom hasn’t exactly held true in the modern field of social media, where platforms including TikTok , Facebook and Instagram are increasingly pulling back on social commerce initiatives that have failed to attract enough of the right players. Social Users.

Social Media 258

Social Media Consumer Fashion Shopify 258

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. As a result, associate training and engagement came to the forefront. Let’s begin the countdown… 5.

Retail 232

Retail Supplies Merchant Services Social Media 232

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. billion global social media users — a 5% increase from 2020. In fact, there are now roughly 3.78 The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps.

Consumer 248

Consumer Social Media Multichannel Fashion 248

RTP blog

NOVEMBER 15, 2019

Planning Ahead Through a series of drills and training exercises, emergency responders like paramedics and firefighters ready themselves for any foreseeable eventuality. They need to be aware of the problem as soon as possible so they can keep customers happy. The development and IT Ops teams get alerted to this issue first.

Payment Services 150

Payment Services Merchant Services Payments Retail 150

Omnisend

DECEMBER 15, 2020

When your customers make a purchase, they’re thinking about getting the product and not about things like customer support. When that time comes, the customer will look to contact the company. You can have dedicated teams for each one of them, but remember to properly prepare your agents for customer interaction.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

APRIL 20, 2023

In fact, 80% of this group uses channels such as search engines, social networks and videos to research products and services before purchasing, while another 76% are influenced by posts with lots of “likes” or “good comments” on social media when deciding whether to buy something online. The last train is leaving.”

Social Media 287

Social Media B2B Supplies B2C 287

Kissmetrics

AUGUST 5, 2021

What’s more, social media platforms may have other restrictions on what you can say in a fitness ad. Social media posts and blog posts are great, but they’re not enough on their own in the fitness market. Unsurprisingly, they can also help a new fitness company expand its customer base. Just shy of 66 million.

Social Media 319

Social Media B2B Marketing B2C 319

Retail TouchPoints

JULY 24, 2023

The new partnership will help “drive growth” and “enable merchants and small businesses to offer their customers a convenient and flexible payment option,” said Jonathan Low, Ecommerce Lead for Strategy and Special Projects at TikTok Shop in a statement to CNBC. TikTok Shop has now quietly begun to roll out in the U.S.

Merchant Services 219

Merchant Services Payment Services Social Media Electronics 219

Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. By looking deeper into the psychology behind customer loyalty programs, a clearer picture of how brands should be incentivizing customers comes into focus. .

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

Kissmetrics

FEBRUARY 1, 2021

Even if you aren’t quite familiar with SEO plugins, AIOSEO makes it incredibly easy to use as you can set up your data and integrate your social media platforms without hiring an expert. Some prominent features include: SEO custom user roles SEO audit checklist Smart XML sitemaps Exceptional 24/7 customer support.

SEO 355

SEO Social Media Improvements PPC 355

Kissmetrics

NOVEMBER 3, 2021

The context is then used to train and develop machine learning algorithms. With the help of data labeling, you can train specialized software to recognize, analyze, and categorize competitor raw data. For example, learn when your competitors run a campaign on social media to keep track of seasonal trends.

Marketing 266

Marketing eCommerce Social Media Automotive 266

Groove

SEPTEMBER 26, 2023

This can be useful for eCommerce merchants who want to create product videos or social media videos that highlight specific products or features. This can be useful for merchants who want to create product videos or social media videos that are free of camera shake.

Merchant Services 195

Merchant Services Social Media eCommerce Presentation 195

Groove

SEPTEMBER 26, 2023

This can be useful for eCommerce merchants who want to create product videos or social media videos that highlight specific products or features. This can be useful for merchants who want to create product videos or social media videos that are free of camera shake.

Merchant Services 195

Merchant Services eCommerce Social Media Presentation 195

RetailMinded

MARCH 21, 2022

It isn’t always easy separating an average delivery driver from an incredible one, but if you follow these steps, you’ll be able to attract, train, and onboard the right candidates. Whether you stick with retail or branch out, find a driver that’s: Able to deliver products to customers in a timely, safe, and courteous manner.

Retail 52

Retail Social Media Shipping Clothing 52

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency.

Payment Services 78

Payment Services eCommerce Management Customer 78

Kissmetrics

JUNE 22, 2021

billion monthly active users , Facebook is the world’s most popular social media platform. There’s a marketing strategy for every budget, whether you’re looking for a free social media marketing solution or you want to set aside a regular sum for paid Facebook Ads. With over 2.74 By devising a Facebook marketing strategy.

Marketing 359

Marketing Social Media eCommerce Events 359