Retail TouchPoints

JULY 6, 2023

Loyalty Programs Go Green A green loyalty program builds emotional loyalty and brand advocacy, which builds customer interest, all while helping the Earth at the same time. There are many great examples of companies taking accountability for their environmental impact and using their loyal customer base to get involved.

Customer Loyalty 240

Customer Loyalty Customer Retail Financial Services 240

Retail TouchPoints

JUNE 10, 2022

Those younger generations are very eager and willing to spend their money digitally through online platforms and social media. They expect you to be able to meet their customer behaviors in unique ways, so you better know your customer, particularly at that age demographic, and not make it a one-size-fits-all experience.

Social Media 273

Social Media Channel Technology Travel 273

Retail TouchPoints

FEBRUARY 14, 2023

in September 2022), it has already become one of the most downloaded apps in the country and, like its predecessors, has also already prompted a slew of complaints to the Better Business Bureau for product quality and customer service issues. In its brief five -month existence (the app launched in the U.S.

Travel 268

Travel Games Merchant Services eCommerce 268

Retail TouchPoints

MAY 25, 2023

According to AP reporting, Target “said that customers knocked down Pride displays at some stores, angrily approached workers and posted threatening videos on social media from inside the stores.” store taking in travelers trapped by a snowstorm in late December 2022.

Social Media 268

Social Media Accessories Travel Clothing 268

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. There are lots of ways brands can create experiences for their customers, and one of the best ways is to mold that experience to a shopper’s busy, on-the-go life.

Point of Sale 297

Point of Sale Mobile Customer Marketing 297

Retail TouchPoints

OCTOBER 13, 2023

Over the following weeks, Bask used the platform to lean into a new dimension of its brand personality, while also staying true to its core social strategy: “creating valuable, engaging content in order to build deeper relationships with customers and to stay top of mind,” Huffstetler said. It’s friendly, open and earnest.

Social Media 277

Social Media Travel Consumer Operations 277

Retail TouchPoints

SEPTEMBER 14, 2022

Unfortunately that ancient (1989) bit of cinematic wisdom hasn’t exactly held true in the modern field of social media, where platforms including TikTok , Facebook and Instagram are increasingly pulling back on social commerce initiatives that have failed to attract enough of the right players. Social Users.

Social Media 272

Social Media Consumer Fashion Shopify 272

Retail TouchPoints

NOVEMBER 29, 2023

The proliferation of social media platforms dedicated to visual content cannot be ignored. Nike’s ability to tap into the emotions of its customers through visual storytelling is a testament to the influential role of visual content in building brand identity and driving consumer behavior.

Social Media 257

Social Media Travel Information Consumer 257

Retail TouchPoints

NOVEMBER 10, 2020

With travel restricted by COVID-19, these shoppers are highly likely to choose shipping directly to the gift recipient. Gift purchasing is still as important as ever, but regardless of whether I buy it online or in a store I can’t physically take that gift with me to my family because I’m not traveling to see them.

Shipping Costs 246

Shipping Costs Social Media Gifts Shipping 246

Retail TouchPoints

JUNE 7, 2023

Wherever they shop, members of Gen Z are looking for a friction-free customer journey: 46% rate quick and easy checkouts as the most important factor in their shopping experience, followed closely by fast shipping ( 45% ). Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

Food and Beverages 279

Food and Beverages Travel Hobbies Shipping Costs 279

Retail TouchPoints

JANUARY 11, 2023

When I wore the shirt to work, all these slightly miserable customers who never made eye contact with me started laughing, asking about the bakery and saying they had to get a shirt.”. In fact, customers need to walk through a 13-foot-tall oven door to access much of the store experience, reminiscent of a speakeasy or superhero’s hideaway. “We

Retail 257

Retail Social Media Customer Loyalty Travel 257

Kissmetrics

OCTOBER 6, 2021

It’s a huge shift for social media marketers, so what can you expect cookieless paid social to look like? Social media sites, like Facebook and Instagram, however, are using a slightly different approach. Social media sites, like Facebook and Instagram, however, are using a slightly different approach.

Social Media 283

Social Media Travel Mobile Fashion 283

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. In the process, the retailer can gather information about color preferences, style inclinations and even travel plans.

Social Media 274

Social Media Consumer Information Marketing 274

Kissmetrics

APRIL 21, 2021

Now that word of mouth recommendations and criticisms spread through social media faster than fire in a dry field, influencers are more important than ever. They usually huge followings on social media and are brand advocates as well as niche promoters. Examples include technology, fashion, travel, marketing, etc.

Social Media 307

Social Media Clothing Recommendation Fashion 307

Retail TouchPoints

DECEMBER 14, 2022

The larger-than-life piece can be seen from nearby buildings and often catches the eye of airline travelers. The art piece adds to the property’s visual impact, provides an incredible backdrop for social content and garners social media traction via snapshots by people flying over the venue on their way into and out of Austin.

Social Media 276

Social Media Arts Travel Events 276

Retail TouchPoints

FEBRUARY 9, 2022

Over the last couple of years, we’ve seen this rapid digital adoption spark a wave of design innovation as brands seek to meaningfully engage with customers in a remote world. Waiting in lines, traveling to the store and being around crowds seem less appealing once you’ve had a taste of the convenience of ecommerce.

eCommerce Design 305

eCommerce Design eCommerce Travel Mobile 305

RTP blog

MARCH 16, 2018

More than three decades (and several large corporate acquisitions) later, QVC continues to innovate their live programming options as a means of staying close to its customers and to compete with the likes of online giants like Alibaba, Amazon and Walmart. We received several orders during our first live stream,” Colburn said.

Customer 186

Customer Small Business Retail Social Media Travel 186

Retail TouchPoints

JUNE 3, 2021

Research from Stackla showed that 79% of consumers say UGC highly impacts their purchasing decisions, and customers are 6X more likely to purchase a product if the page includes pictures from social media. Stackla’s current portfolio of clients includes Canon , Lush Cosmetics , Trek Bicycle , Kathmandu and Nintendo.

Food and Beverages 164

Food and Beverages Marketing Automotive Leisure 164

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Retail TouchPoints

DECEMBER 20, 2021

As retailers race to increase their ecommerce capabilities to meet this blended opportunity, those that seamlessly offer consumers what they want, when they want, regardless of how they are shopping — whether on mobile, social, or in-store — will win. focused on the retail, consumer and travel industries.

Consumer 357

Consumer Retail Travel Omnichannel 357

Kissmetrics

DECEMBER 16, 2021

Mobile is a big part of that and so are social media and video. Seventy percent of customers prefer articles to ads according to research. Blogs allow customers to build trust and relationships with brands. Besides social media platforms, group discussions are held on websites like Reddit and Tumblr.

Small Business Retail 360

Small Business Retail Marketing Social Media SEO 360

Kissmetrics

MAY 27, 2021

By using one or several of the following tips, you give your store a better chance of getting noticed, winning new customers, and having a great weekend. Smaller brands often stick to social media. I recommend combining the two via a paid ad campaign on social media. Run a Paid Ad Campaign Showcasing Your Sales.

Social Media 267

Social Media eCommerce Events Recommendation 267

Kissmetrics

FEBRUARY 9, 2021

With the start of the internet and social media, marketing to customers became a whole new undertaking. Let’s explore what guerrilla marketing is and how you can use these tactics when building your paid social ad strategy. What is Guerrilla Marketing? Stealth Guerrilla Marketing. Environment Guerrilla Marketing.

Marketing 276

Marketing Social Media Travel Events 276

Retail TouchPoints

JANUARY 11, 2024

Today’s shoppers expect real-time responses, seamless omnichannel shopping, virtual shopping assistants, customized offers and more. In fact, nearly all (95%) of retail decision makers in our recent research say that generative AI will have an impact on customer experience. Support and scale customer service.

Retail 254

Retail eCommerce Technology Social Media 254

Kissmetrics

MARCH 16, 2021

Before the 1920s, travel was a luxury only available to the wealthy. However, with the introduction of paid vacation time in the 1930s, travel became part of regular American life. These days, travel is more widely available than ever before. However, modern consumers aren’t looking in print magazines to find travel inspiration.

Travel 257

Travel Magazine Customer Retention Marketing 257

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. And now, people are traveling more. Go There is a double entendre to not only fulfill those travel fantasies, but also go there with your style and take it to the next level.

Fashion 249

Fashion Travel Multi-channel Games 249

Omnisend

APRIL 26, 2023

Sell more and build better customer relationships with Omnisend. The business owner examined the market, identified a gap, and created a solution that resonated with their ideal customers. If your product can make the lives of your target customers better, then it will be easy to convince them to pay for it.

Small Business Retail 158

Small Business Retail Payment Services Social Media Payments 158

Kissmetrics

OCTOBER 14, 2021

From product launches to store-wide promotions, businesses ramp up their sales and marketing efforts during this time to match the high customer demand. Then use social media platforms like Instagram. Then use social media platforms like Twitter and LinkedIn. Then use social media platforms like Facebook.

eCommerce 271

eCommerce Social Media Shipping Costs Reference 271

Retail TouchPoints

JANUARY 11, 2021

Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. Retailers that have not invested in hyper-localized demand-sensing analytics using real-time customer data with POS data to plan inventory capacity will be challenged to meet customer expectations in 2021.

Small Business Retail 239

Small Business Retail Retail eCommerce Social Media 239

Retail TouchPoints

JULY 1, 2020

It’s been estimated that there are 48 trillion reward points worth $360 billion sleeping in customer accounts across the globe. billion of customer funds in its loyalty program, more money than some banks. Brands today sit on top of alternative economies that can become new creative platforms that drive growth and retain customers.

Retail 256

Retail Social Media Travel Magazine 256

Ecommerce Platforms

NOVEMBER 17, 2022

You’ve built your ecommerce store , found customers who enjoy your products, and accelerated operations, until…you hit a plateau. There’s no worrying about receiving a slightly too cooked (or too rare) burger because it’s so standardized and built on delivering exactly what the customer expects. Look no further. Go to the top.

Social Media 249

Social Media Merchant Services Shipping Costs eCommerce 249

Retail TouchPoints

DECEMBER 5, 2023

The travel period surrounding the holiday is the world’s largest annual migration, with hundreds of millions of people travelling to see family both within China and abroad. It is unlikely that travel next year will be back to the pre-pandemic peak. It’s hard to overstate the importance of Chinese New Year.

Food and Beverages 241

Food and Beverages Marketing Travel Retail 241

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

RTP blog

APRIL 11, 2017

By Debbie Hauss, Editor-in-Chief I wish the airlines had even more competition than they already do, because I think too often, people are forced to choose unsatisfactory travel options. It’s just not okay to drag a customer off a plane like that. This creates loyal customers who will go back to the brand again and again.

Customer 150

Customer Social Media Travel Article 150

Retail TouchPoints

APRIL 19, 2023

Now, a new category referred to as “generative art,” a type of tech-driven art often presented in installations, is revolutionizing the customer journey, stimulating multiple senses to create personalized and memorable interactions. Customers could adjust the design from there, choosing their own colors, designs and other details.

Arts 289

Arts Retail Beauty and Health Social Media 289

Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience. Partner in Life.

Customer 130

Customer Retail eCommerce Subscription 130