Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. And now, people are traveling more. Go There is a double entendre to not only fulfill those travel fantasies, but also go there with your style and take it to the next level.

Fashion 248

Fashion Travel Multi-channel Games 248

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. With the competition being so stiff in the online marketplace, you need to ensure the loyalty of the customers you have.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Kissmetrics

JANUARY 17, 2022

Personalized marketing is a strategy that uses demographic and behavioral data to create individualized messages for current or prospective customers. The point of personalized marketing is to understand your customers more and how they like to communicate so you can better engage them in the busy online world.

Marketing 273

Marketing Recommendation Social Media Improvements 273

MagentoBrain

JUNE 8, 2023

By identifying a specific market or product category that is not well-served, you can create a unique selling proposition and attract a loyal customer base. You'll also need to create a strong brand identity and marketing strategy to differentiate yourself and attract customers. For example, t-shirts, mugs, or phone cases.

eCommerce 59

eCommerce Payment Services Beauty and Health Payments 59

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

lateshipment

SEPTEMBER 16, 2022

For shoppers, the festive season comprises the much-needed break they deserve from their daily lives to spend quality time meeting friends, family, and colleagues; traveling; buying gifts for their loved ones; etc. Attracting customers’ attention by getting into the festive mood is just half the job done.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Retail TouchPoints

JANUARY 25, 2023

Retailers can meet these expectations by providing the experiences their customers want. Most customers prefer to see a product in person before they make a buying decision, especially if the product is expensive, technical, or has multiple options. Here are six ways we see retailers innovating the in-store experience to keep up.

Retail 227

Retail Sporting Goods Department Stores Consumer 227

Omnisend

MAY 14, 2021

A solid understanding of the ecommerce customer journey and how to make it work in your favor is paramount to attracting customers and developing brand advocates. Each stage of the ecommerce customer journey has its opportunities. The 5 Stages of an Ecommerce Customer Journey. Social Media Ads. Awareness.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

ROI Revolution

MARCH 12, 2020

As traveling fears grow and countries like Italy extend travel restrictions , marketing events across the globe are feeling the impact. Many major in-person events are being postponed, canceled, or virtualized after the Centers for Disease Control and Prevention recommended that all businesses cancel non-essential company travel.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

Kissmetrics

OCTOBER 29, 2020

Your digital strategy document should: Define your short and long term goals Show you who your customers are Show you where you can find them Outline what you need to attract your customer’s attention Offer a step-by-step plan to attract and hold customer attention Show you how to analyze and improve marketing performance.

Marketing 363

Marketing Document Channel Social Media 363

Smile.io

APRIL 7, 2020

On social media, for example, Facebook gets as many as 8 billion video views per day. Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today.

Customer Experience 69

Customer Experience Customer eCommerce Customer Loyalty 69

Smile.io

APRIL 7, 2020

On social media, for example, Facebook gets as many as 8 billion video views per day. Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today.

Customer Experience 69

Customer Experience Customer eCommerce Customer Loyalty 69

Kissmetrics

JUNE 7, 2021

Should your brand make a serious, emotional ad or produce fun, light-hearted content on social media? Clearly, these events can boost short-term sales while attracting new customers. By strengthening customer relationships and validating target audience data, your brand can also experience long-term growth benefits.

eCommerce 219

eCommerce Marketing Social Media Events 219

Smile.io

FEBRUARY 23, 2022

Any small ecommerce store owner knows that loyalty is the customer journey goal you’re aiming for. You want customers who will stick by you no matter what, get excited for your product launches, and keep coming back for more. The key to creating these brand advocates is a little something called loyalty marketing.

Marketing 74

Marketing Customer Loyalty Customer Retention Social Media 74

Kissmetrics

APRIL 28, 2021

You can reach new customers, track your results, and manage your budget. Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days.

PPC 195

PPC Customer Retention Social Media Recommendation 195

Optimizely

SEPTEMBER 18, 2018

They eagerly wait for your newest launch; they follow you on all your social media channels; they like your posts; and they enter your giveaways. These are the loyal customers your brand relies on. It’s incredibly hard to authentically and organically build up brand loyalty. It isn’t easy. But it is possible!

B2C 261

B2C Fashion Magazine Jewelry 261

MagentoBrain

APRIL 11, 2023

Shopify stores offer a wide range of products and services, and some of them stand out from the crowd because of their innovative ideas, unique branding, and outstanding customer service. We have selected these stores based on their exceptional performance, user-friendly interface, creative marketing strategies, and customer feedback.

Shopify 52

Shopify Beauty and Health Social Media Food and Beverages 52

eCommerceFuel

MAY 24, 2021

Customer Connectedness. The face of content is changing, thanks in large part to social media — and that’s where a bit of the tried and true advanced thinking expected by our members comes in. Empathize , establishing you as a “friend” and fellow “traveler”. Businesses use it to inform and engage prospective customers.

eCommerce 58

eCommerce Social Media Small Business Retail Customer Loyalty 58

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

SellBrite

MARCH 30, 2018

Customer Service / Advocacy / Loyalty. I look at it as less of a Jedi mind trick and more of a cobbler, delicately inspecting, tweaking, and improving your store’s language, pricing strategy, customer personas, and more. The tools are grouped into five main categories: Marketing. Business / Product Management. Miscellaneous.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Who are your customers?

eCommerce 148

eCommerce Blog Customer Loyalty Travel 148

Smile.io

JUNE 16, 2020

For the nutrition brand, Jimmy Joy, they saw this as an opportunity to introduce a loyalty program as a way to increase their customer acquisition and retention through the proven value of word-of-mouth marketing. This strategy led them to bring in over 23,000 customers from referrals alone.

Travel 47

Travel Merchant Services Social Media Customer Loyalty 47

Smile.io

NOVEMBER 15, 2021

Not only does it show your best customers some extra appreciation, but it can also motivate your regular customers to pursue that elevated status. Your VIP tier names are important for motivating your customers to achieve the highest status. Simons does an excellent job of this with their three-tiered The Simons Loyalty program.

Games 89

Games Fashion Jewelry Customer 89

Smile.io

SEPTEMBER 22, 2020

This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers? Among many other things, this analysis will help you identify if you have a particular calendar period in the year that customers drop off.

Subscription 46

Subscription Social Media Customer Retention Article 46

UpSellIt

SEPTEMBER 24, 2020

In addition, emails are approximately 4-6x more likely to generate a click through than a social media post. . For instance, a great email list gives you the ability to effectively promote a new product line or send customized recommendations. That’s not because your strategies are ineffective. Send Back in Stock Notifications

Shipping Costs 89

Shipping Costs Reference Games Recommendation 89

SellBrite

FEBRUARY 11, 2019

Any ecommerce business, regardless of where they start, can learn from Amazon’s example to grow their business and attract and retain more customers. Meet the needs of your customers. Jeff Bezos, Amazon CEO, is quoted as saying , “It used to be that if you made a customer happy, they would tell five friends.

eCommerce 81

eCommerce Shipping Costs Social Media Shipping 81

Optimizely

NOVEMBER 29, 2018

Whether you’re welcoming an influx of new customers from Black Friday and Cyber Monday or planning for growth next quarter, it’s always a good time to assess how new customers fit into your ecommerce brand’s overall marketing goals. If social media is a big outreach tool for you, maybe it looks like a follow on Instagram.

eCommerce 252

eCommerce Customer Social Media Customer Loyalty 252

AcquireConvert

OCTOBER 23, 2022

Shopify started life in Ottawa, Canada in 2006 intending to provide a complete ecommerce solution for aspiring store owners who didn’t want to go to the time and expense of developing a custom store from scratch. Successful ecommerce websites look and act the part, creating a seamless shopping experience and breeding customer loyalty.

eCommerce Platforms 51

eCommerce Platforms Shopify Merchant Services eCommerce 51

Ecommerce Platforms

AUGUST 25, 2021

You can combine an online store with the Shopify POS hardware or simply stick with a system for collecting payments from customers in person. The Shopify POS product works to provide an interface for accepting and processing payments in person or by typing in customer payment information. What's Shopify POS?

POS 223

POS Shopify Payment Services Merchant Services 223

Payoneer

FEBRUARY 22, 2023

To overcome these challenges, businesses must prioritize creating reliable delivery networks, secure payment options, and cost-effective shipping methods while establishing customer trust. Often, these companies resort to alternative means, such as using major landmarks or seeking help from locals to locate customers.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Smile.io

SEPTEMBER 2, 2021

Tiered programs are becoming an increasingly effective tool for encouraging customer engagement and participation. This is because they drive both acquisition and retention results by making their best customers feel special. Sephora’s brand community makes VIB both a lifestyle aid and loyalty solution.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

Smile.io

APRIL 23, 2024

Monos Monos is a premium travel and lifestyle brand. Monos is a premium luggage and travel accessory brand inspired by a mindful travel philosophy. Customers can find a full range of products to suit all their travel needs, from carry-on and full-sized suitcases to accessories like packing cubes, jewelry cases, and more.

Shopify 74

Shopify Food and Beverages Beauty and Health Accessories 74

lateshipment

AUGUST 31, 2023

People address different pain points to attract customers and customers are overwhelmed with choices. Gen Z vs the Millennials vs the Gen X An average working-age person consumes social media 2 ½ hours per day. And with the holiday season coming right up, it’s time to strategically market to your customers.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

Retail TouchPoints

FEBRUARY 1, 2022

In his words, he motivates people to build better connections with their customers, and even with their employees. In the age of “digital acceleration,” deep customer understanding and finding new, more meaningful ways to engage with people is key. Hughes: Digital is amazing because we can remove friction from the customer journey.

Consumer 228

Consumer Travel Social Media Retail 228

BigCommerce

JUNE 27, 2017

Qualitative customer research can indicate what parts of the website are creating friction with shoppers and why. By tracking how visitors travel through the conversion funnel and where they drop out, it is possible to pinpoint areas of friction. You can achieve customer engagement in multiple ways.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275