5G In Financial Services
Forrester eCommerce
APRIL 20, 2020
5G will become a general-purpose technology for financial services firms.
Retailers Must Embrace Financial Services, and Quickly
Retail TouchPoints
MARCH 31, 2023
And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. The only problem is, for many retailers, the idea of becoming involved in the financial transaction part of the journey is a leap too far. John Rutledge is CEO of HolyWally.
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Introducing The Financial Services CRM Landscape, Q2 2023
Forrester eCommerce
JUNE 14, 2023
At Forrester, we see financial services firms […] Our data at Forrester backs this up: Industry solutions grow at a compounded annual growth rate of 13.9%, a rate faster than horizontal customer experience tech.
Financial Service Firms Need To Stop Thinking Like Retailers On Personalization
Forrester eCommerce
SEPTEMBER 26, 2019
Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. And most are thinking like retailers when it comes to personalization — […].
Exploring Retail Revolution: The Correlation Between Technological Advancements In Financial Services And Online Retail Success
RTP blog
JANUARY 14, 2019
By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.
Some Research Themes For Financial Services In 2022 (Plus A Survey You Can Take To Help)
Forrester eCommerce
MARCH 22, 2022
We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].
8fig Raises $140M to Support Online Sellers with Funding, Financial Management Tools
Retail TouchPoints
MAY 9, 2023
8fig , a funding and management platform for ecommerce businesses, has closed a $140 million Series B funding round, bringing its total funding to date to $196.5 8fig provides ecommerce businesses (primarily marketplace sellers) with bespoke funding plans, optimized according to their supply chain and cash flow needs, to accelerate growth.
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Distinguish Hot From Hype In Wealth Management Tech Investments in 2021
Forrester eCommerce
NOVEMBER 23, 2020
We’ve seen technology shift the wealth management landscape for years. The global pandemic accelerated that shift as clients seek new ways to access their accounts, communicate with account managers and manage their investments.
Management 251
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Don’t Hit The Curb — Instead, Curb The Risk Of Emerging Technologies In 2022!
Forrester eCommerce
FEBRUARY 4, 2022
2021 was an exciting year for our research on securing and managing the risks of emerging technologies. We defined core tenets of what it means to embrace and sustain new IT technologies from a combined security and risk management perspective.
Technology 195
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How To Monetize Open Finance: Monetize Value, Price The Use Case
Forrester eCommerce
MARCH 10, 2021
Open finance is driven not by regulators, but by technologies like open APIs. This is steadily changing distribution patterns within the industry towards embedded finance – a world of connectivity, financial services meeting the needs of customers in the moment, in cars, in virtual agents, in shopping apps, in online marketplaces.
Open Banking Implementation Issues Give Rise To A New Breed Of Intermediaries
Forrester eCommerce
JULY 9, 2020
Open banking intermediaries are forming a new technology segment within financial services, to meet this need and simplify compliance, offering integration and aggregation layers between banks and third-party providers. VCs poured over […].
Banking 318
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Managing Costs In Azure
Forrester eCommerce
MAY 8, 2020
Cost management is a topic that consistently comes up in inquiry, regardless of whether the original question was about cost management or about other aspects of cloud strategy. Up until recently, cost management was exclusively served by third-party software offerings.
Management 264
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Alibaba CEO adds President of Alibaba Cloud Intelligence Title in Leadership Shuffle
Retail TouchPoints
JANUARY 3, 2023
The changes are in line with Alibaba’s policy of regularly shuffling its management team to help the company keep pace with the evolving internet space and better manage its growing team. This unit is focused on exploring technology such as last mile solutions and solving shoppers’ real-life pain points using the metaverse.
How to Improve Digital Privacy and Trust Between Consumers and Companies
Retail TouchPoints
FEBRUARY 26, 2024
While they’re not perfect, many financial services companies provide concise, one-page statements clearly detailing why consumer data is collected, how it is collected, what is collected and how it is used. Companies must demonstrate value for customers by creating more useful technology and productive, data-driven digital experiences.
Improvements 305
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Last Call for Sustainability: Imperatives for Change in the Retail and CPG Industry
Retail TouchPoints
NOVEMBER 10, 2021
Many leading brands are using data and exponential technologies to drive their sustainability initiatives. One leader in using technology for sustainability is Bestseller India , which is working to make “fast fashion” more sustainable. What Leaders are Doing Differently in Sustainability.
Retail 279
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Salesforce To Raise Prices An Average Of 9% Next Month
Forrester eCommerce
JULY 11, 2023
The pricing affects Sales, Service, and Marketing Clouds as well as Industries (e.g., Financial Services Cloud) and Tableau. Salesforce announced today that it will be increasing pricing an average of 9% starting in August. Much of their current (pre-increase) pricing can be found on their Web site (e.g., Sales Cloud pricing).
Cloud Powers Retail Through The Economic Slowdown
Forrester eCommerce
APRIL 10, 2023
Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.
Contactless Biometric Solutions for Better Shopping Experiences
Retail TouchPoints
FEBRUARY 16, 2023
Instead of the typical time-consuming payment process in stores, facial recognition technology can identify the customer and automatically charge their account for a fast, secure self-service checkout experience. Stores can be managed with a smaller ratio of staff to customers without sacrificing customer service.
Payment Services 231
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The Ongoing Battle to Protect Consumer Payment Card Data
Retail TouchPoints
DECEMBER 30, 2022
However, merchants eventually got rid of such legacy data stores and selected PCI DSS technical controls to bolster security in locations where payment card data was now sorted and managed. Better standards and improving technology are efficient weapons to thwart criminals in their endeavors. Criminals went back to the drawing board.
What’s Hot For Anti-Money Laundering In APAC In 2024?
Forrester eCommerce
MAY 7, 2024
In 2022, I examined the Anti-Money Laundering (AML) landscape in Asia Pacific (APAC), highlighting the key trends and technologies. New hotspots have emerged for money launderers, while innovative technology has also emerged to fight back against them. Since then, much has changed.
Technology 251
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The Great Small-Format Store Experiment – Brand Boon or Bust for Retailers?
Retail TouchPoints
MAY 29, 2024
As retailers diversify their real estate portfolios to adapt to changing consumer demands, managing in-store brand experiences across various formats becomes increasingly challenging. With its sleek and minimalist aesthetic, coupled with advanced technology that enables frictionless shopping, Amazon Go can redefine convenience for consumers.
Retail 229
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PayPal Purchases Cryptocurrency Security Provider Curv
Retail TouchPoints
MARCH 9, 2021
In October 2020, PayPal committed to helping shape the role that digital currencies will play in the future of commerce and financial services, and the company recently created a business unit focused on blockchain, crypto and digital currencies. Curv was founded in 2018 by CEO Itay Malinger and CTO Dan Yadlin.
PayPal 149
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From Obligation to Opportunity: Make Compliance Your Biggest USP
Retail TouchPoints
JULY 13, 2023
Today’s world has shown us how geopolitical issues, outbreaks of conflict, terrorism and large-scale organized crime (including cybercrime) are becoming increasingly entwined with fraud, compliance and risk management. Only then can compliance shake hands with a smooth payment experience.
“Alexa, Did Any Of My Clients Add Cash Last Week?”
Forrester eCommerce
MARCH 11, 2019
Mobile technologies, artificial intelligence, and predictive analytics at firms such as Amazon, Netflix, and Pandora anticipate customer needs and improve customers’ daily lives.
Mobile 359
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Rethinking the Retail Environment Through Food-and-Beverage Design Concepts
Retail TouchPoints
NOVEMBER 16, 2022
The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies.
#RIC21 Provides 8 Real-World Answers to the Question ‘What do Consumers Really Want?’
Retail TouchPoints
NOVEMBER 18, 2021
17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.
Consumer 251
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Implementing a Digital Trust and Safety Strategy
Retail TouchPoints
AUGUST 15, 2022
The group is focused on identifying best practices and considerations, including how digital products are built, managed and promoted, and how they make consumers think, feel and act. He joined LexisNexis through the company’s acquisition of Emailage, a SaaS-based technology provider, where he served as SVP of Marketing.
Experts predict the biggest fintech trends for 2023
365 Retail
NOVEMBER 8, 2022
The financial technology sector is rapidly evolving with traditional methods of banking now being replaced with digital solutions, in a bid to make things faster, easier, and more streamlined for both businesses and consumers. . The emergence of API led banking services means that distribution is no longer an issue.
As Retailers Adjust to the Pandemic, Embracing Digital Commerce Doesn’t Have to be Risky
Retail TouchPoints
NOVEMBER 11, 2020
However, in the rush to embrace digital solutions and improve their online presence to maintain business operations, many retailers opened themselves up to unseen security risks by quickly adding new technologies, processes, suppliers and offerings without first conducting a proper security and risk assessment.
Innovation Is Transforming Retail At The Shelf Level — But What’s Powering The Shelf?
Retail TouchPoints
JULY 3, 2020
After years of shaking up every vertical from print media to automotive sales and financial services, digital transformation is finally becoming an imperative on supermarket and retail shelves. Smart shelf technologies represent that move toward transformation, bringing the power of big data and automation to grocery and retail stores.
Retail 202
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The New Retail Frontier: Where Sustainability Meets Customer Loyalty
Retail TouchPoints
JULY 6, 2023
Recently, a financial services company announced plans to introduce new digital solutions to allow its corporate clients to better understand and manage their carbon footprint, including digital carbon tracking and offset solutions, and the expansion of its recycled plastic cards.
Customer Loyalty 223
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Investment in BigCommerce, Our Customers and Our Partners
BigCommerce
APRIL 25, 2018
The implications for our customers, partners, and industry will be profound, and our entire team is thrilled to partner with Goldman Sachs, a world-class firm and global financial services leader. Our dozens of Fortune 1000 customers use the same technology and platform as our SMBs. Those days are over. Industry-best speed.
BigCommerce 385
385 
Product-Led Growth in Commerce: Is it Different?
GetElastic
AUGUST 3, 2022
In the commerce world, the business decision maker (usually someone on the merchandising side) initiates the process to investigate a new technology based on some pain point they’re feeling. Given the level of effort to evaluate new technologies and initiate a traditional enterprise procurement process – the pain threshold is set pretty high.
Multi-channel 148
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What is FinTech and how does it impact the financial sector?
365 Retail
NOVEMBER 11, 2022
Financial Technology has carried a huge impact in the finance sector. . Whether you’re a private investor, a company director, or you’re simply curious about the world of financial technology, keep reading to find out everything you need to know about FinTech today. Fintech: What is it? Business to Business (B2B).
Evercommerce Review 2023: All the Pros and Cons You Need to Know
Ecommerce Platforms
MARCH 14, 2023
The company, designed to transform commerce for service organizations, wants to build a world-class, scalable, and modular approach to digital transformation. Business management solutions: Use a host of industry-tailored workflow solutions to meet with the growing demands of tech-enhanced consumers.
Payment Services 104
104 
5 + 1 must read on behavioral economics
Forrester eCommerce
SEPTEMBER 25, 2019
I’ve spent the past three weeks interviewing global financial institutions, fintech startups, and technology vendors to gain a broader perspective on how financial experiences will evolve in the coming years.
Developer Engagement Recognizes The Developer As Your Newest Customer
Forrester eCommerce
MAY 5, 2020
Digital technology is enabling unprecedented connection between people, companies, and devices. Connecting them all lies at the hands of the developer, a role with increasing power in an organization. In the age of open banking, simply providing access to APIs, documentation, and a sandbox is not enough.
Banking 285
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Shopify Payments vs Stripe (2023): Choosing a Payment Processor
Ecommerce Platforms
JUNE 1, 2023
Both Shopify Payments and Stripe offer very similar services to business owners. In fact, Shopify Payments is actually powered by Stripe technology, so you can rest assured both tools will give you the same level of security, and efficiency for payment processing. What is Shopify Payments? Go to the top What is Stripe?
Payment Services 104
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How To Onboard Startups
Forrester eCommerce
APRIL 29, 2019
And startups bring speed and agility and can help enterprises experiment with emerging technologies and business models. Large corporates and startups seems like a match made in heaven. The former have the customer base, budget, and scale that the latter crave.
Technology 301
301 
Jollyes pet stores gives staff £600 cost of living payment
365 Retail
OCTOBER 31, 2022
Earlier this year it also introduced a ‘Jollyes Treats’ programme for its colleagues giving its own people discounts off big high street and online retail, travel and financial services brands. The payment does not apply to store managers.
How Will Blockchain Benefit The Banking Industry?
365 Retail
JULY 11, 2022
We are doing so; we are trying hard to utilise the whole potential of the amazing Blockchain technology. You might become over-excited when you get to know that Blockchain technology is evolving the financial space. In recent years the financial industry has changed a lot. So, we have to come up with smarter solutions.
Banking 57
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How Digital And CX Teams Collaborate To Deliver On Brand Promise
Forrester eCommerce
FEBRUARY 6, 2019
You’re also likely embracing digital technologies to enable a more customer-driven, agile operating model. Take Practical Steps To Apply CX Disciplines To Digital Initiatives Odds are your firm is regularly seeking ways to improve customer experience (CX). The question is, are these initiatives aligned?
UBS Acquires Credit Suisse: A Trust Crisis That Continues To Unravel
Forrester eCommerce
MARCH 22, 2023
Poor risk management practices, a questionable corporate culture, and a long series of scandals created an explosive mix that led to Credit Suisse’s collapse and consequent acquisition by rival UBS.
Banking 195
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Robo-Advice Claims Another Victim: FORR in 3 Video
Forrester eCommerce
JUNE 7, 2019
In this episode of our video blog series FORR in 3, Vijay Raghavan and I discuss the challenges of robo-advice, some of the latest failures in this space, and what this means for a technology market that has seen over $2 billion investment in the last decade. For more insights, Forrester clients can check out […].
Blog 356
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