Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The mobile devices support communications throughout the entire store and in the parking lots, via both text messaging and walkie-talkie communications. stores by the end of 2022.

Mobile 278

Mobile Demo Improvements Customer Experience 278

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” This capability is also improving Yelloh drivers’ ability to better serve customers through precision routing and improved customer insights.

Mobile 265

Mobile Retail Customer Experience Improvements 265

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Here are just a few ways a good system can improve your business operations. Improve customer service.

Improvements 275

Improvements Management Customer Banking 275

Retail TouchPoints

NOVEMBER 16, 2023

Pottery Barn has introduced a new mobile app for iOS that allows users to get free real-time help from a Design Crew associate as well as make in-store, in-home or virtual appointments for design consultations.

Mobile 162

Mobile Gifts Improvements Customer 162

Kissmetrics

SEPTEMBER 16, 2021

Instead of focusing all your efforts on creating local SEO content to bag that top spot, you need to understand what turns searchers into readers, and readers into customers, through first improving your organic click-through rate (CTR). If you focus your efforts on improving organic CTR, you can also improve your Google ranking.

Improvements 360

Improvements Social Media SEO Mobile 360

RIS News

DECEMBER 4, 2023

The number of mobile robots at Amazon has grown to more than 750,000, and, according to Amazon, robotics are improving safety in its company operations. Learn how.

Improvements 97

Improvements Mobile Operations 97

RTP blog

JANUARY 17, 2018

Store associates, when equipped with custom-made mobile apps tailored specifically for the retail experience, can achieve exponential performance and sales outcomes by offering customers a personalized in-store experience. The benefits extend beyond the sales associate too.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. Optimizing customer loyalty is essential for improving the lifetime value of current customers. She can be reached at kathy.kimple@osf.digital.

Shipping Costs 227

Shipping Costs Improvements Live Chat Retail 227

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. By rolling out NewStore at Filson and Shinola, we will dramatically improve how shoppers interact with both businesses. Filson operates a total of 14 stores in the U.S., Canada and Japan.

Omnichannel 211

Omnichannel Payment Services POS Jewelry 211

Retail TouchPoints

JANUARY 7, 2021

Additionally, mobile on-site audits will help field managers more consistently identify non-compliance and give corporate stakeholders real-time visibility into inspection results and corrective actions.

Improvements 277

Improvements Mobile Customer Experience Management 277

Retail TouchPoints

MARCH 30, 2021

Zalora will leverage the Algonomy real-time Customer Data Platform (CDP) to unify customer interactions and activate personalized experiences online, as well as on mobile and via email, for customers in all seven countries where it operates.

Mobile 246

Mobile eCommerce Accessories Apparel 246

lateshipment

SEPTEMBER 4, 2020

Given this reality of modern eCommerce, let’s go over a few ways to improve your website experience in order to satisfy potential customers. Prioritize Mobile Friendliness. It is clearly in any eCommerce platform’s best interest to make a good on-site experience extend to mobile use.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

AUGUST 1, 2023

This becomes particularly powerful when displays are integrated with the consumer’s mobile device via geofencing, which can enable retailers to tailor messaging and promotions displayed on screens to specific customer segments based on factors such as their location, purchase history or preferences. .”

Improvements 234

Improvements Management Information Download 234

Retail TouchPoints

MARCH 30, 2021

New capabilities include integration with Google Search and Maps to help shoppers find what they need; easier ways to shop with Google Pay; and the addition of Google Cloud AI technologies such as Vision AI, Recommendations AI and Business Messages to Albertsons’ operations. Albertsons Cos.

Mobile 169

Mobile Technology Recommendation Operations 169

Retail TouchPoints

MAY 2, 2024

This trend is further fueled by the younger demographics, particularly millennials and Generation Z, who are more open to adopting new technologies and are looking for payment methods that reflect their mobile-first approach. Consumers are not the only beneficiaries of this method of payment.

Customer Retention 260

Customer Retention Payment Services Gifts Marketing 260

Retail TouchPoints

MARCH 11, 2021

Specific benefits include: Optimized performance: A centralized data visualization platform helps franchisors understand and improve the performance of their franchise network by comparing KPIs across regions, product lines, etc.;

Operations 185

Operations Mobile Management Improvements 185

Kissmetrics

DECEMBER 12, 2017

I’ll also share actionable tactics on how to improve them and, as a result, your bottom line. Device : Are your users reading your content on a desktop or a mobile device? Unlike celebrities or public figures, they’re individuals who operate in specific verticals. Content Reach. You know it will serve your audience, but….

Improvements 491

Improvements Marketing Social Media Blog 491

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. Retailers, facing stiff competition and operating on razor-thin margins, have always been early adopters of futuristic technologies.

Retail 276

Retail Mobile Consumer Operations 276

Retail TouchPoints

MARCH 30, 2023

Our digital transformation will create a more agile modern platform,” said Elliott Rodgers, Chief Operations Officer at Foot Locker on a call with investors. The improvements will not be limited to technology. They will include improvements to our processes and ways of working.

Mobile 264

Mobile Social Media Operations Events 264

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic.

Supplies 156

Supplies Mobile eCommerce Technology 156

365 Retail

DECEMBER 20, 2023

5G internet connectivity has been revolutionary for mobile users. The network connection has allowed people to access their favorite sites quicker, improve user experiences, and allow them to do multiple things while browsing the web with ease. 5G internet connectivity has helped improve the experiences obtained when played.

Mobile 52

Mobile Games Download Improvements 52

RTP blog

JANUARY 22, 2018

Some companies continue to meet that need with industrial printers fixed in place at various locations within their warehouse, distribution center and other industrial operations. All of which begs the question: What’s the payoff of mobile printers? All of which begs the question: What’s the payoff of mobile printers?

Mobile 150

Mobile Shipping Costs Outdoor Electronics 150

iVend

MARCH 17, 2023

Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. Read more There are many ways to improve customer experience, but there is one thing that underpins all of them – and that is data. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

Retail TouchPoints

NOVEMBER 1, 2022

Consumers expect brands to provide seamless access to products and services via mobile apps. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment.

Payment Services 251

Payment Services Retail Shipping Costs Mobile 251

Retail TouchPoints

NOVEMBER 13, 2020

Messaging through mobile devices now represents 45%. The chatbot, which is powered by LivePerson , combines automated technology with live agents to give customers white-glove service through Apple Business Chat. of total contact center traffic at David’s Bridal.

Management 183

Management Improvements Books Events 183

Retail TouchPoints

FEBRUARY 19, 2024

Adobe’s data also showed that mobile commerce passed the tipping point, driving 51.8% On that note, and with the market in mind, I reviewed the results of some of the ecommerce mobile user acquisition campaigns we managed, comparing results from Q4 2023 with Q4 2022. billion, up 7.5% from last year. of online sales (vs.

eCommerce Marketing 264

eCommerce Marketing eCommerce Marketing Mobile 264

lateshipment

SEPTEMBER 4, 2020

Given this reality of modern eCommerce, let’s go over a few ways to improve your website experience in order to satisfy potential customers. Prioritize Mobile Friendliness. It is clearly in any eCommerce platform’s best interest to make a good on-site experience extend to mobile use.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Groove

APRIL 15, 2024

You can address the unique requirements of your wholesale customers with BigCommerce B2B Edition through the extensive suite of features that are designed to enhance customer experience, drive growth and streamline operations. The easy integration allows you to leverage your current workflows and infrastructure.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Retail TouchPoints

JUNE 8, 2022

The 53-store regional supermarket chain hopes to relieve workers of these tedious tasks, allowing them to focus on customer service while also collecting valuable consumer data to improve its customer experience and operations. By addressing threats quickly, Vallarta hopes to protect customers by avoiding slip-and-fall accidents.

Technology 244

Technology Supplies Customer Experience Operations 244

Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. ESLs let buyers conveniently obtain pricing information and pay with mobile phones or NFC cards. Predictive equipment maintenance. Self-checkout.

Food and Beverages 236

Food and Beverages Payment Services Retail Payments 236

Retail TouchPoints

JANUARY 11, 2024

has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. (VS&Co.) in a statement. ’s digital platform.

Supplies 173

Supplies Technology Recommendation Apparel 173

Groove

MAY 8, 2024

From its inception in 2007, the organization has remained at the forefront of the eCommerce evolution, as it popularized open-source platforms, modular architecture, multi-store functionality, and mobile-friendly features. Reach out today to discover how we can improve your eCommerce experience. billion in 2018.

Magento 195

Magento Merchant Services eCommerce Platforms eCommerce 195

Retail TouchPoints

OCTOBER 19, 2022

Key takeaways include: Lean on mobile tools, but don’t forget associates: In-store technology is both expensive and necessary, but tapping into the technology shoppers carry in their pockets can defray some of the cost. Invest in Mobile Tools for Shoppers and Associates Alike. Tech Investments Don’t Have to be ‘Sexy’.

Shipping Costs 266

Shipping Costs Omnichannel Webinar Operations 266

365 Retail

JULY 2, 2023

In the competitive landscape of the taxi industry , independent UK taxi companies need to constantly seek ways to improve efficiency and cut costs to remain profitable. By implementing strategic measures, these companies can streamline their operations, optimise resources, and reduce unnecessary expenses.

Payment Services 52

Payment Services Improvements Travel Operations 52

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2 He noted that retailers offering a pickup locker option have 25% more satisfied customers.

Payment Services 347

Payment Services Shipping Costs Electronics Fulfillment 347

RTP blog

OCTOBER 5, 2017

3, 2, 1 — Gone Shoppers are demanding a shorter journey from discovery to purchase, and this couldn’t be more relevant for the mobile consumer. 3, 2, 1 — Gone Shoppers are demanding a shorter journey from discovery to purchase, and this couldn’t be more relevant for the mobile consumer. Test where your buy button is. Is it intuitive?

Mobile 150

Mobile Consumer Retail Channel 150

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We These efforts and more will serve to increase membership engagement and continue to improve retention.” Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

POS 268

POS Omnichannel Mobile Improvements 268