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Digital Wallets: What’s Good for the Payments Industry is Good for Retailers…Right?

Retail TouchPoints

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. This reduction in fraud liability can result in significant cost savings for retailers.

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Alibaba Supply Chain Exec Recommends Futureproofing with AI, Blockchain and Crowdsourcing

Retail TouchPoints

Shao: I see crowdsourced delivery [where retailers employ a network of local, non-professional couriers to fulfill deliveries] as a trend to watch in the coming years, particularly as online retailers look for ways to fill order minimums and meet consumer demand for faster shipping.

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Top Online Retailers Winning a Competitive Market

Optimizely

How do you carve out your slice of the market in a super competitive industry? But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. What does that look like? Glambot: Focus on customer retention.

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Retail is the Number-One Industry Targeted by ADA Website Lawsuits

Retail TouchPoints

Ecommerce websites are among the hardest hit, making up 79% of all cases, surpassing all other industries. Likewise, many large retail companies have already received ADA-based digital suits. There is also a practical reason ecommerce is targeted more than other industries. No ecommerce company, no matter the size, is immune.

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How Recommendations can Help Retailers Build a Deeper Relationship With Their Customers

Retail TouchPoints

Online retail is a competitive scene. To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Recommendation is a never-ending battle for accuracy and timeliness. Recommendation is a never-ending battle for accuracy and timeliness.

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6 Paid Social Trends to Be Aware of in 2024

Retail TouchPoints

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The value of social commerce continues to grow rapidly and is shaping the future of online retail. Social commerce value will keep on growing.

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How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

Retail TouchPoints

An app gives retailers an opportunity to learn even more about their consumers. Look at Asos, arguably an industry leader in online retail personalization. Asos uses an AI-based recommendation tool to improve the customer experience and retail efficiency and to drive growth.