Forrester eCommerce

MARCH 6, 2020

The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns. To help retailers manage, we’ve rounded up some of the best advice we are hearing about the retail customer experience and managing business operations.

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Travel Retail Customer Experience Management 324

Retail TouchPoints

MAY 12, 2023

Companies looking to successfully manage a workforce responsible for performing home maintenance, appliance installation and repairs, critical electric or plumbing work — or overseeing short-cycle construction projects — need a strategy to overcome the challenges of building a candidate pipeline to ensure full staffing.

Customer Experience 342

Customer Experience Customer Travel Technology 342

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia.

Travel 290

Travel Fulfillment Operations Management 290

Retail TouchPoints

NOVEMBER 17, 2021

The newest members of the Away executive team are: Charles Liu joins as the company’s first-ever Chief Operating Officer, leading Away’s end-to-end supply chain and business technology teams. Chatelain was previously VP of Innovation and Digital Product at West Elm and most recently was Chief Digital Officer of J.

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Travel Fashion Omnichannel Retail 272

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. These executives represent organizations across different industries, from retail to hospitality, restaurants, travel, manufacturing and healthcare.

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Operations Improvements Technology Management 269

Retail TouchPoints

JUNE 13, 2022

The deal between the two Berlin-headquartered companies combines Highsnobiety’s cultural reach, fashion expertise and ability to craft engaging storytelling with Zalando’s style network, ecommerce capabilities and operational efficiency.

Fashion 216

Fashion Travel Arts eCommerce Platforms 216

Retail TouchPoints

JULY 13, 2020

Inventory management starts — and only starts — with a warehouse management system (WMS). In practice, most out-of-box WMSs are not capable of managing the volume and complexity of workloads required in today’s retail environment. As warehouse managers know, the only way to plan for the unexpected is to expect the unthinkable.

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Management Clothing Omnichannel Technology 157

Retail TouchPoints

MARCH 28, 2024

To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology. Both of these factors add to last mile operating costs. For last mile logistics, traffic delays translate to increased fuel needs.

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Technology Presentation Travel Operations 290

Kibo

MARCH 17, 2023

The goal of flexible fulfillment is to provide customers with a seamless and convenient shopping experience while optimizing inventory management, preserving order value, enhancing product margin, and maintaining the total cost to serve. They can also choose to source products based on factors like labor costs.

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Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

OCTOBER 25, 2023

Many operate through social media platforms, with Facebook and Instagram being top performers. For example, micro-influencer Monet Hambrick combines her love of travel with her role as a mom of two to curate content specifically designed for vacation-seeking parents.

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Social Media Travel Apparel Clothing 289

Retail TouchPoints

MAY 15, 2023

This regionalization effort appears to have been underway for some time and has transformed the company’s inventory management processes with Amazon saying that the optimization has led to faster delivery times, reduced costs and decreases in carbon emissions.

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Shipping Costs Fulfillment Travel Shipping 274

Retail TouchPoints

DECEMBER 2, 2022

New technologies, such as a consolidated supplier management system, with features to enhance instant communications with suppliers and information about the latest market trends, enable flexibility and better cost control. Below are some strategies that leading organizations are rapidly deploying: Regionalization of Suppliers.

Supplies 264

Supplies Presentation Operations Travel 264

Retail TouchPoints

MAY 25, 2023

While Target didn’t specify which items it was removing, “tuck-friendly” women’s swimsuits, which allow trans women who have not had gender-affirming operations to conceal their genitalia, have attracted the most attention. store taking in travelers trapped by a snowstorm in late December 2022.

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Social Media Accessories Travel Clothing 276

Retail TouchPoints

NOVEMBER 29, 2023

Airbnb’s user-generated trust Airbnb, the global online marketplace for lodging and travel experiences, has crafted a unique approach to visual content. Travelers find comfort in viewing real-world experiences, and this trust-building strategy has significantly contributed to Airbnb’s success.

Social Media 261

Social Media Travel Information Consumer 261

Retail TouchPoints

JUNE 3, 2022

When a customer places an online order the needed items are sent to an associate at a picking station, which cuts down on the amount of travel associates need to handle — they can walk up to nine miles per day at traditional fulfillment centers; Pack: ?A The four next-generation facilities will collectively employ more than 4,000? population.

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Fulfillment Shipping Travel Operations 242

RetailMinded

MAY 3, 2023

Managing inventory is a crucial element of every retail business. Retailers know that inventory management is time-consuming and can pose difficulties. Thanks to technology-enabled best practices, managing inventory is easier than ever. Read on to learn the best practices in retail inventory management.

Management 52

Management Shipping Costs Retail Fulfillment 52

Retail TouchPoints

JANUARY 11, 2024

across retail C-suite executives, information technology leads and business development managers, we found that 81% of retail decision makers feel urgency to adopt generative AI technologies, with 72% ready to deploy generative AI in the coming year. Streamline product catalog management. Automate conversational commerce.

Retail 262

Retail eCommerce Technology Social Media 262

Retail TouchPoints

MARCH 30, 2022

Some of the retailer’s plans include redesigning back rooms to accommodate pickup, delivery and ship- from-store orders; adjusting staging operations for orders to drop in three-hour increments to maximize space; and sending overflow delivery orders to the crowdsourced Spark Driver network. The focus on employees stretches beyond basic tasks.

Fulfillment 293

Fulfillment Omnichannel Shipping Costs Supplies 293

Retail TouchPoints

SEPTEMBER 6, 2022

The big takeaway: managing costs and keeping shelves stocked while also delivering on speed, efficiency and sustainability have become valuable differentiators that can help any company get ahead of the competition. The longer the parcel has to travel, the longer it takes to get to the customer and the more fossil fuels used.

Supplies 274

Supplies Shipping Costs Travel Multi-channel 274

Retail TouchPoints

AUGUST 17, 2020

Being efficient isn’t just about managing costs. An agile operation means you are primed to adjust what you do, and are ready to jump and make the most of the opportunities that change brings. An agile operation means you are primed to adjust what you do, and are ready to jump and make the most of the opportunities that change brings.

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Retail Operations Travel Leisure 185

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Supplies 225

Supplies Beauty and Health Payment Services Fulfillment 225

Retail TouchPoints

JANUARY 5, 2022

A willingness to adapt to new challenges comes part and parcel with the success of any business operation, but the COVID-19 pandemic has been disruptive beyond the typical ebbs and flows. Areas that have historically relied on revenue from tourism are still feeling pain, despite many of the travel restrictions being relaxed.

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Travel Consumer Operations Information 268

Retail TouchPoints

NOVEMBER 11, 2020

Managing a product release as huge as the iPhone 12 can be a tricky proposition during the best of times, to say nothing of the challenges created during a pandemic. was able to draw on lessons it learned from operating during the early days of COVID-19 to make the experience safe and orderly. However, AT&T. of its stores open.

Operations 261

Operations Fulfillment Outdoor Travel 261

Retail TouchPoints

DECEMBER 21, 2020

While AR has a number of valuable consumer-facing applications, in our current day and age retailers need to focus on tools for improving business operations. After all, to weather the storms of the pandemic and an ailing economy, you’ll need to maximize operational efficiencies as much as possible.

Retail 312

Retail Operations Technology Travel 312

Retail TouchPoints

NOVEMBER 17, 2023

In manufacturing, product substitution can be a valuable tool for optimizing inventory management. When flights are delayed or canceled, many airlines provide access to luxury airport lounges or offer a travel voucher as compensation. Saxena’s previous product experience is in building retail planning solutions at Blue Yonder.

Shipping Costs 260

Shipping Costs Customer Experience Supplies Improvements 260

Retail TouchPoints

NOVEMBER 20, 2020

Amid all these factors, a lot of distressed consumer companies now find themselves at a crossroads, with a difficult decision at hand: wind down, declare bankruptcy, sell the business or try to adapt to the times and retool their entire operation. If your business has a significant focus on travel, what can you do to stretch your cash runway?

Payment Services 264

Payment Services Payments Supplies Travel 264

Retail TouchPoints

AUGUST 7, 2023

The more add-ons you offer from other vendors, the more complex managing subscriptions can become. Cloud platform providers, also known as marketplace operation applications (MOAs), provide the technology to enable digital marketplaces.

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Subscription B2B Mobile Customer Experience 243

Retail TouchPoints

JUNE 17, 2022

You can have one backend system, one accounting system and use one marketing agency to manage multiple brands. There are many operational efficiencies and synergies. So fast forward to today and we have approximately 96 active aggregators operating globally. Operational Excellence. They don’t have as many moving parts.

Payment Services 296

Payment Services Payments Operations Workshop 296

Retail TouchPoints

AUGUST 13, 2020

Every business has to manage excess capacity and/or inventory: restaurants have excess food and empty tables; hotels and homeowners have vacant rooms; retailers have overstock and returns. Technology has added a powerful tool to the inventory management toolbox of leading brands and retailers: the online marketplace.

eCommerce 279

eCommerce Apparel eCommerce Analytics Small Business Retail 279

RetailMinded

APRIL 3, 2024

In 2024, two critical factors will demand your attention: Consumer Privacy Rights Act (CPRA) and operational efficiency. Data Minimization Travel light in the world of data collecting. Consent Management Get a strong consent management system that will guard consumers’ data. Let’s take a look at why they are so important.

Payment Services 52

Payment Services Retail Mobile Payments Operations 52

Retail TouchPoints

SEPTEMBER 2, 2022

Operational efficiency in ecommerce has never been more important. The acceleration of the digital economy has led to technological innovation in many aspects of retail operations. Live data helps harmonize communication to manage ship arrivals, berthings and departures safely and efficiently. in the Netherlands to 1.3%

Online Retail 256

Online Retail Shipping Costs Retail Supplies 256

Retail TouchPoints

MAY 16, 2023

It’s no wonder that so many commerce operators are building advertising businesses and that ad spend is gravitating toward them. We are also seeing healthy ads businesses develop in online travel, home services, digital goods and used goods. Before that he was Senior Director of Product Management at Yahoo!

Retail 297

Retail Consumer Electronics Definition Merchant Services 297

Inflow Insights

MAY 1, 2019

Facebook launched Business Manager to help companies manage and organize their Facebook Pages and advertising accounts without being tied only to an individual personal account. In this guide, we will cover how to set up Facebook Business Manager and explore its many features and benefits for your company or agency.

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Management Merchant Services Social Media Information 107

Retail TouchPoints

JULY 19, 2023

Photo credit: WHP Global) The return of Babies ‘R’ Us to brick-and-mortar is the work of brand management firm WHP Global , alongside American Dream itself, which is the actual operator of the store. Rendering of the new Toys ‘R’ Us coming to the Dallas-Fort Worth airport later this year.

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Toys Travel Retail Presentation 246

365 Retail

DECEMBER 12, 2023

In a highly competitive global retail landscape, autonomous stores are an emerging force that addresses changing consumer behaviours, reduces operational costs, improves profitability, and powers revenue growth strategies. The new business models supported by autonomous capabilities provide a compelling value proposition for consumers.

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Payment Services Travel Technology Payments 59

Kissmetrics

APRIL 6, 2018

Managing a sales team is no easy task. Effective sales managers recruit top sales leaders, provide them with the tools they need to bring in sales and watch the numbers grow. Sales managers can either inspire their teams and help them reach their goals or crush their morale, which leads to a decrease in your company’s profitability.

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Management Books Technology Document 208

Retail TouchPoints

NOVEMBER 9, 2022

“At Sephora, our clients are at the heart of our business, and we hear loud and clear that on-demand delivery is what they’re looking for,” said Nadine Graham, SVP, General Manager of Ecommerce at Sephora in a statement.

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Fulfillment Travel Gifts Supplies 282