Retail TouchPoints

DECEMBER 29, 2022

The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met. What is Knowledge Management and Why is it Important? Knowledge acquisition.

Customer Experience 347

Customer Experience Management Customer Retail 347

Retail TouchPoints

APRIL 22, 2021

To help onboard and guide both new and current employees, the retailer has entered an employee training partnership with Axonify. The Axonify platform delivers training to associates’ device of choice, including personal smartphones. Traditional methods just don’t do that.

Supplies 305

Supplies Management Consumer Retail 305

Retail TouchPoints

NOVEMBER 11, 2021

In most cases, people are on a pathway to violence , and it is on this pathway that trained co-workers, family and friends can identify troubling behavioral warning signs, presenting opportunities to get the troubled person emotional support or, depending on the severity, notify law enforcement.

Events 264

Events Presentation Games Supplies 264

Forrester eCommerce

APRIL 6, 2021

Product management leaders continue to identify team upskilling as a key priority for business success. At Forrester, we’ve been upskilling product management teams for years and have identified the best training approaches for driving the understanding and adoption of best practices for product managers.

Management 358

Management 358

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Improvements 287

Improvements Management Customer Banking 287

Retail TouchPoints

MAY 19, 2021

Alert Innovation will launch a training and career development organization focused on its Alphabot robotics solution, offering interactive programs covering topics including safety, basic operation, troubleshooting, preventive maintenance, overall system management and detailed servicing for experts.

Retail 151

Retail Operations Management Consumer 151

Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. Retail managers must address these incidents’ effects on employee morale and retention. There are many options that retail managers can pursue to mitigate the additional stresses faced by their workforce.

Management 282

Management Retail Improvements Events 282

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. For example, many associates will have to manage store traffic levels to ensure they adhere to local opening guidelines. That only comes from soft-skills training,” said Bob Phibbs, the Retail Doctor. “

Management 202

Management Fulfillment Omnichannel Consumer 202

Forrester eCommerce

MARCH 27, 2024

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

Customer 231

Customer Subscription Technology Management 231

Forrester eCommerce

NOVEMBER 1, 2021

I’ve been living and breathing the security awareness and training (SA&T) market since joining Forrester 3.5 years ago, working closely with most vendors in this market, as well as our clients.

Operations 195

Operations Marketing Management Customer 195

Forrester eCommerce

MARCH 16, 2022

The security awareness and training (SA&T) market has been stagnant for so long, with the last major disruption as far as I can tell being the introduction of phishing simulations about a decade or so ago. Since then, the industry seems to have seen a slow and steady evolution from ticking boxes to meet a […].

Marketing 195

Marketing Management 195

Retail TouchPoints

OCTOBER 3, 2022

If you’ve managed to differentiate yourself and build an audience, there’s a lot of value to be had in doubling down on that focus and finding new ways to serve that niche better than anyone else. Most industries are crowded and fiercely competitive.

Shipping Costs 278

Shipping Costs Shipping Technology Gifts 278

Retail TouchPoints

FEBRUARY 27, 2024

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. This includes implementing robust security protocols, regular system audits, employee training and investing in advanced cybersecurity technologies.

Payment Services 273

Payment Services Retail POS Operations 273

Algopix

OCTOBER 10, 2023

Inventory management is a critical aspect of running a successful business, whether you’re a small retailer or a large multinational corporation. In today’s fast-paced and competitive business environment, the efficient management of inventory can make or break a company. Minimize carrying costs and holding expenses.

Management 116

Management Shipping Costs Supplies POS 116

Retail TouchPoints

OCTOBER 31, 2023

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Train early and train often.

Omnichannel 278

Omnichannel Consumer Management Technology 278

Forrester eCommerce

MARCH 6, 2020

To help retailers manage, we’ve rounded up some of the best advice we are hearing about the retail customer experience and managing business operations. The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns.

Travel 324

Travel Retail Customer Experience Management 324

Retail TouchPoints

NOVEMBER 3, 2022

Nordstrom is sponsoring and helping to launch a new Product Management course track at Atlanta-based Historically Black College and University (HBCU) Morehouse College as part of its ongoing investments in Black talent. It’s critical that our product managers reflect the diverse group of customers we serve.

Management 278

Management Fashion Technology Fulfillment 278

Retail TouchPoints

FEBRUARY 26, 2024

Walmart’s new goal is to help Walmart and Sam’s Club associates train to fill approximately 100,000 “critical” jobs over the next three years, including salaried management roles as well as supervisor roles across the retailer’s stores, clubs and supply chain facilities.

Supplies 162

Supplies Management Operations Blog 162

Wiser

AUGUST 30, 2023

Understanding and managing your brand equity is a powerful strategy for businesses in today’s competitive market landscape. However, managing brand equity is no easy task. Consistent brand messaging, customer engagement, and regular monitoring of brand health metrics form the backbone of successful brand equity management.

Management 147

Management Social Media Customer Loyalty Reference 147

Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. Where Traditional Learning Falls Down To create a safe space to learn, you must examine current training methodology.

Retail 254

Retail eCommerce Games Workshop 254

Retail TouchPoints

MARCH 18, 2024

Now, as the retail consultant at Acuity Insurance, I work with retail customers – from large multilocation retailers to small mom-and-pop shops – to help manage risks like this. Retail trade organizations such as the National Retail Federation and the Retail Industry Leaders Association offer training and relevant materials.

Retail 279

Retail Information Supplies Management 279

RTP blog

JUNE 6, 2018

One program is designed to provide caregivers with the training they need to re-enter the workforce , while the other is designed to cover tuition for employees pursuing retail-related degrees. Walmart has recently unveiled two programs that could bring big benefits to employees.

Small Business Retail 150

Small Business Retail Other Improvements Retail 150

Groove

APRIL 18, 2024

It makes it easier to manage one or more retail stores in one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. Add staff to your store if you have staff that helps manage and run the store. Provide training and documentation to your team.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

RTP blog

JUNE 7, 2017

In an interview with CNBC , Derek Belch, CEO and Founder of Strivr Labs, noted the technology will be used at 200 training centers by the end of 2017 and will train 150,000 employees. The RTP team debates whether employee training via VR can be an effective tool or is just another tech gimmick. I think it’s a smart move.

Technology 150

Technology Definition Games Toys 150

Kissmetrics

SEPTEMBER 7, 2020

By choosing the right project management software, projects won’t throw you into that panic-inducing nightmare. I’ve managed countless projects, hundreds of teams, and bounced around to every project management software you can think of. The top 6 options for project management software. Task management.

Management 311

Management Recommendation Marketing Customer 311

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. Cultivate Ethical Proficiency in AI The journey toward responsible Gen AI in retail begins with an essential step — ethical AI training.

Retail 338

Retail Customer Experience Technology Customer Data 338

Kissmetrics

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. The Top 5 Options for Business Process Management Software. How to Choose the Best Business Process Management Software for You. This will give you a base-level sense of how each BPM software thinks about process management.

Payments 279

Payments Payment Services Management Document 279

Retail TouchPoints

MAY 2, 2023

The petition filing for the Union Square location followed a delegation of associates sharing with store management that a majority of workers had signed RWDSU authorization cards, but Barnes & Noble didn’t voluntarily recognize the union.

Department Stores 279

Department Stores Books Management Operations 279

Forrester eCommerce

OCTOBER 5, 2018

I received a text message the other day that looked a lot like what I might get from my bank if I triggered some anti fraud check. The timing was impeccable, I had just used the card to pay for takeout and had walked out to my motorcycle to head home. When I initially got […].

Banking 397

Banking Other Mobile Management 397

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Fortunately, there are several strategies that you can use to ensure that your supply chain is managed properly and efficiently. It also includes managing returns from customers who may be unhappy with their purchases or have received damaged items.

Small Business Retail 147

Small Business Retail Supplies Shipping Costs Management 147

Retail TouchPoints

FEBRUARY 20, 2024

Now, technologies like AI can manage those processes more quickly than ever before, and even support marketers as a creative partner in the stages of ideation. As marketers experiment with generative AI tools, they must understand the necessity of training models on brand-specific insights to achieve their creative goals.

Marketing 263

Marketing Technology Recommendation Management 263

lateshipment

AUGUST 27, 2021

In this blog, we’ll cover… The existing gap with returns in eCommerce retail The need for a returns management solution to close the gap FAQs from retailers when it comes to returns, etc With this blog, be sure to get to know the ins and outs of returns management and how to optimize it for customer satisfaction. One might wonder.

Shopify 130

Shopify Merchant Services Management Shipping Costs 130

Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Welcome to our comprehensive guide on the best eCommerce CRM systems.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

JULY 19, 2023

In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. Offer leadership and soft skills training Store associates are busier than ever. According to a 2022 analysis , the turnover rate for hourly in-store retail positions is 75.8%.

Technology 202

Technology Mobile Customer Experience Download 202

Forrester eCommerce

OCTOBER 5, 2023

Learn how investing in cybersecurity skills and training (CS&T) platforms can help overcome the cybersecurity skills gap in this preview of the upcoming Forrester Security & Risk Forum.

Management 386

Management Customer 386

Retail TouchPoints

FEBRUARY 19, 2021

At IdeaScale’s most recent Open Nation conference, Erwin Godoy, Director of New Concepts at Freddie Mac, talked about the emerging role of the innovation manager. Lack of Training. The training can also help some overcome their cognitive hurdles as they learn more about the value as part of their training. million users.

Management 182

Management Technology Other Presentation 182

Retail TouchPoints

OCTOBER 27, 2022

The turbulent labor market made for especially high turnover, which meant less training, earlier burnout and more injuries. Short-Term Labor Doesn’t Mean Short-Term Training. Seasonal workers are usually deprived of the in-depth on-the-job safety training garnered by those who hold more permanent roles.

Retail 306

Retail Technology Operations Fulfillment 306