article thumbnail

Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Satisfaction is the gauge that retailers use to measure their performance. Positively, 73% of online shoppers say they received good or excellent customer service from online retailers. Online shoppers embrace online retailer customer service; half interact at least monthly.

Live Chat 285
article thumbnail

The Cost of Living Crisis: How Online Retailers Can Weather The Storm

Frooition

The cost of living crisis caused by rising energy costs and the subsequent squeeze on household budgets will hit online retail businesses hard this winter. 10 Tips To Help Online Retail Businesses Survive The Cost of Living Crisis. The small business community is a community like any other. How Can Frooition Help?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to create a social media style guide for your brand.

Frooition

Successfully marketing your brand on social media requires a mix of skills from your company’s founder, employees and often freelancers or agency staff. For social media marketing, that framework is called a social media style guide. This part of your social media style guide will frequently change.

article thumbnail

Amazon vs. Walmart: Where Should You Sell?

Algopix

These retail behemoths have revolutionized the way we shop and have become synonymous with online retail. We’ll explore their histories, target audiences, fee structures, seller policies, and various other factors that should be considered when deciding where to set up shop.

eCommerce 121
article thumbnail

How to Recession-Proof Your Online Retail Business Without Raising Prices

Korona

Improve the efficiency of your return policy. Most customers agree that returning items is the worst part of shopping online. By creating a more favorable return experience, you’ll differentiate yourself from retailers who don’t and gain loyal customers. Leverage social media to sell your products .

article thumbnail

Online Retail in 2021: How to Create an Excellent eCommerce Experience

Korona

If the customer’s product doesn’t match the customer’s expectations, is there a return policy that makes it easy to swap the product or have a full refund? Social Media Marketing implementation. Social media marketing implementation. These are just some of the ways you can take advantage of social media selling.

article thumbnail

Top 11 Shopping Cart Abandonment Reasons for 2022 with Resolutions

Algopix

Social Media Presence. As any eCommerce business owner knows, maintaining a strong social media presence is essential for success. Before making a purchase, shoppers will often check out your social media accounts to get a sense of your brand and see what others are saying about you. Website Error.