Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. A lack of standardization across the retail media ecosystem. The culprit? The IAB is working to tackle that problem.

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Retail X-cart Banking Definition 271

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

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Payments Payment Services Retail Channel 304

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

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Retail Mobile Consumer Operations 284

Retail TouchPoints

JULY 6, 2022

At a time when 75% of consumers say they are worried about how companies use their data , according to a recent global consumer survey by Adobe, the Ethical Commerce Alliance (ECA) has launched in the UK to provide retailers a forum for debate and education around privacy and data protection. as the first partners of the Alliance.

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Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

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Retail Customer Experience Technology Operations 311

365 Retail

JUNE 9, 2023

The world of retail has undergone a seismic shift in recent years, and the impact is being felt across the industry. To thrive in today’s fast-paced and dynamic retail environment, UK beauty retailers and CPGs must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives.

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Retail Customer Data Channel Social Media 87

Retail TouchPoints

JUNE 12, 2023

AI in retail is everywhere. Startups and small and medium-sized retail businesses can reap the benefits of using AI even when they do not have big companies’ resources. Starting slow and laser-focused is essential for retail companies looking to benefit from AI. Another problem for small and medium businesses is data privacy.

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Retail TouchPoints

NOVEMBER 18, 2022

Organized retail crime (ORC) is a growing concern for retailers of all sizes. Groups of professional thieves are systematically targeting retail establishments to steal easily resold merchandise such as pharmaceuticals, groceries, diapers and beauty supplies.

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Retail Operations Magazine Shopping Carts 287

Retail TouchPoints

JULY 28, 2022

Retailers can offer virtual try-ons within their own ecommerce channels or partner with an ecommerce platform that offers virtual try-on as a feature. Retailers can license AR software to build their own virtual try-on features. Virtual try-on technology introduces important privacy obligations. What to Look Out For.

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Retail TouchPoints

MARCH 25, 2021

“By 2022, regulations designed to protect consumer privacy and major technology companies will require users’ explicit permission to share and use data generated from digital interactions. is slowly following suit: California passed its own Consumer Privacy Act ( CCPA ) in 2018, and new national legislation was introduced in the U.S.

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Retail Consumer Social Media POS 264

365 Retail

JUNE 9, 2023

The world of retail has undergone a seismic shift in recent years, and the impact is being felt across the industry. To thrive in today’s fast-paced and dynamic retail environment, UK beauty retailers and CPGs must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives.

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Retail Customer Data Channel Social Media 52

Retail TouchPoints

JULY 6, 2023

That is why it’s no surprise that when surveyed , 71% of retail leaders indicated that they were prioritizing sustainability in their business. With consumers demanding more green initiatives, retailers and brands must reframe their business goals and programs. Sustainability is an enormous social issue and it’s here to stay.

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Retail TouchPoints

NOVEMBER 12, 2020

Rillavoice speech analytics software is designed to enhance conversations between store associates and shoppers in physical retail settings. The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Rillavoice is compliant with audio and privacy laws in the U.S.,

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Multi-channel Customer Social Media Retail 244

Retail TouchPoints

AUGUST 10, 2022

Hurricane Season 2022 is underway, and with it comes the looming threat of outages and downtime for retailers. As we head into the peak of the season, retailers should review their disaster avoidance strategies as they seek to protect critical equipment and prevent downtime.

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Small Business Retail Retail Telecommunications Events 288

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

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Retail TouchPoints

MARCH 31, 2021

However, organizations such as the Retail Industry Leaders Association (RILA) , along with retailers including Gap and The Home Depot , have expressed support for the legislation in its current form. The proposed law would also require these sellers to indicate whether they are a manufacturer, importer, retailer or reseller.

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Small Business Retail Information Consumer eCommerce 194

365 Retail

JANUARY 24, 2024

With e-commerce reshaping how we shop, it’s a wake-up call for traditional retailers to advance their methods. By weaving these technologies into their day-to-day, retailers are crafting shopping experiences that are not just current but ahead of the curve. The key is balancing the tech with the human element of retail.

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Operations Retail Leisure eCommerce 52

RetailMinded

APRIL 3, 2024

For indie retailers, following changes in the world of retail is important. Plus, the numbers are on their side: global retail online sales reached 5.8 In 2024, two critical factors will demand your attention: Consumer Privacy Rights Act (CPRA) and operational efficiency. What are strategies for CPRA compliance?

Payment Services 52

Payment Services Retail Mobile Payments Operations 52

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses. Here are the top innovative retail trends to watch in 2024.

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Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 Let us look at a few ways to improve customer experience in the retail industry through knowledge management. This involves all the information required to ensure smooth operations of the business. trillion in 2023. In the U.S.,

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Customer Experience Management Customer Retail 338

Retail TouchPoints

FEBRUARY 14, 2022

These past years have seen an unprecedented number of retail store closures as retailers face mounting pressure from online competition, changing weather patterns, crazy supply chain disruptions, global frictions on trade, and now the uncertainty of long-lasting COVID-related shopping behaviors, shortages and restrictions.

Banking 259

Banking Retail Merchant Services POS 259

Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. The rise of ecommerce and other technological advances have made the retail sector an increasingly data-rich environment.

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Retail Management Information Consumer 286

365 Retail

JULY 3, 2023

As the demand for SaaS solutions continues to increase, there comes a great challenge for B2B SaaS businesses: data security and privacy. In this article, you will learn 5 data security and privacy best practices in B2B SaaS subscription businesses. In fact, your SaaS product should be built with privacy from the ground.

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Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

Small Business Retail 264

Small Business Retail Payment Services Retail POS 264

Retail TouchPoints

MAY 16, 2023

With the proliferation of retail media properties, it’s beginning to feel like the digital economy is producing walled gardens faster than baby rabbits. To frame this, let’s level-set on what retail and commerce media properties are delivering. Both of these models are done in a way that protects consumer data and privacy.

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Retail Consumer Electronics Definition Merchant Services 292

Retail TouchPoints

JUNE 15, 2021

LiveRamp’s Safe Haven platform enables data and analytics collaborations between Carrefour and its CPG partners in a safe, privacy-preserving environment. Retailers are in the enviable position of having ample sources of first-party data on their customers, but the same is not always true for CPG brands.

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eCommerce Retail Supplies Customer Experience 192

Retail TouchPoints

AUGUST 2, 2022

Backing reproductive choice for employees became a much more difficult proposition for retailers, which could face prosecution in some jurisdictions following the June 24, 2022 U.S. One of the ways that we got here is that people were afraid to talk about abortion; it was a taboo topic,” Cohen said in an interview with Retail TouchPoints.

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Sporting Goods Retail Travel Consumer 238

Retail TouchPoints

MARCH 17, 2023

Amazon is facing a class action lawsuit alleging that the retailer failed to alert Amazon Go customers in New York City that they were being monitored by biometric tracking technology, including facial recognition. However, Amazon holds that the claims made in the lawsuit are false. “We

Payment Services 258

Payment Services Customer Technology Information 258

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. Nick Delyani is Director of Retail North America for Xovis.

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Customer Experience Customer Apparel Technology 302

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

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Marketing Consumer Information Customer Retention 278

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. It’s caused retailers to rethink a little bit how they can optimize those costs to streamline the buying process for ecommerce.”.

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Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. This leaves retailers that are unprepared by the July 2020 enforcement date vulnerable. Implementing A CCPA Compliance Strategy.

eCommerce 191

eCommerce Retail Technology Customer Data 191

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Wiser

SEPTEMBER 13, 2023

By understanding these aspects, you can tailor your operations and marketing strategies to better meet your customers’ needs and drive sales. Especially for brick-and-mortar retailers, measuring foot traffic can offer a snapshot of customer behaviors and shopping patterns. Each method has its unique strengths and limitations.

Small Business Retail 147

Small Business Retail Operations Information Customer Experience 147

Retail TouchPoints

JULY 28, 2021

Digitization has afforded retailers access to new markets and more consumers. Small local retailers are now competing with massive conglomerates on a global scale. When you give smaller retailers the tools that the massive conglomerates have, interesting things happen — “buy local” becomes a possibility from anywhere in the world.

Merchant Services 264

Merchant Services Payment Services Payments Retail 264

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect. The retailer also uses a variety of messaging for its retargeting campaigns. “It

Social Media 232

Social Media Department Stores Supplies Apparel 232

Retail TouchPoints

DECEMBER 15, 2023

Healthcare has been deemed the new battleground for retailers — from behemoths like Walmart and Amazon to traditional drugstore players like CVS and Walgreens. Now, Chewy is embracing the “medtail movement” by opening its first veterinary practices under the brand name “Chewy Vet Care.”

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Fulfillment Customer Channel Operations 261