Retail TouchPoints

MAY 9, 2024

Disney Advertising and Walmart ’s retail media division Walmart Connect are teaming up to bring retail media insights to Disney’s streaming TV platforms, including Hulu and Disney+ , for programmatic advertising campaigns and measurement. Approximately 145 million customers shop with us online and in stores weekly.

Consumer Electronics 270

Consumer Electronics Retail Omnichannel Electronics 270

Forrester eCommerce

NOVEMBER 22, 2023

Retail media's challenges signal growing pains unlike to other channels. Read more on Forrester's insights for this holiday season.

Retail 412

Retail Channel Other B2C 412

Retail TouchPoints

MAY 23, 2024

Board Director Muhammad Umair has been named President and Interim CEO as the retailer seeks a permanent replacement for Elfers. Umair, who joined the board in February 2024, was most recently a Senior Advisor for Origin Funding Partners, a global trade finance fund. He also has held senior positions at Armacom and Ernst & Young.

Retail 209

Retail 209

Forrester eCommerce

SEPTEMBER 14, 2023

Retail sales growth in the US has been gradually decelerating and retailers are feeling the squeeze. In our newly published 2023 US Online Retail Competition Tracker we examine offline and online sales growth at 65 leading US retailers and take a close look at tactics to improve profitability.

Retail 427

Retail Online Retail Improvements Customer 427

Forrester eCommerce

MAY 21, 2024

Forrester's Global Retail E-Commerce Forecast, 2024 To 2028 report provides a five-year forecast of online and offline retail sales for 40 countries.

eCommerce 242

eCommerce Retail Customer 242

Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. The move toward experiential shopping is vital in bringing people back to physical retail spaces, creating an emotional connection that can’t be found while online shopping.

Retail 294

Retail Leisure Omnichannel Department Stores 294

Retail TouchPoints

JUNE 10, 2024

Walmart has unveiled a slate of new tech innovations as part of its “Retail Renaissance,” which the company said is aimed at “meeting customer demand with adaptive retail, innovations that intuitively fit into customers’ lives as they seamlessly move across platforms and places.” in a state m ent. stores by 2026.

Retail 247

Retail Mobile Fulfillment Games 247

Retail TouchPoints

MARCH 18, 2024

In addition to the safety risk to employees and customers alike, workplace violence incidents are costly to retailers. Despite these statistics, many retailers still don’t have functional workplace violence plans. My 35-plus years of experience in retail, most of that time being in loss prevention, has taught me a lot.

Retail 274

Retail Information Supplies Management 274

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Despite the importance of multilingual support, most retailers aren’t equipped to provide it.

Retail 276

Retail Customer Experience Customer Retention Technology 276

Forrester eCommerce

OCTOBER 10, 2023

Retailers' solution to increased shrink may already be a tool in their arsenal. Learn from Emily Pfeiffer on OMS tech solutions for retail theft.

Fulfillment 429

Fulfillment Retail Consumer Management 429

Retail TouchPoints

MAY 15, 2024

Designing the Future of Existing Shopping Malls Repositioning shopping malls to facilitate greater flexibility in usage beyond retail will enable these spaces to adjust to evolving market trends and shifting consumer preferences. Nevertheless, the process of determining the optimal use case and design involves numerous steps.

Retail 255

Retail Department Stores Presentation Outdoor 255

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

Retail 276

Retail SEO Operations Consumer Goods 276

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. A lack of standardization across the retail media ecosystem. The culprit?

Retail 241

Retail X-cart Banking Definition 241

Retail TouchPoints

MAY 31, 2024

Dollar General has teamed up with Criteo to enhance its retail media offerings with onsite sponsored ads as well as plans to add additional ad formats later in the year. Brands will directly access DGMN’s ad inventory within their private market via Commerce Yield, Criteo’s retailer monetization platform.

Retail 196

Retail Omnichannel Operations Marketing 196

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

Retail 278

Retail Toys Fashion Customer 278

Retail TouchPoints

MAY 8, 2024

Today, it is hard to imagine any sector where AI has yet to be deployed in some capacity, including, increasingly, retail, which has turned to AI for everything from streamlining the supply chain to personalizing shopping experiences. The potential utility of biometric data to retailers is wide-ranging.

Payment Services 258

Payment Services Retail Outdoor Technology 258

Retail TouchPoints

MARCH 18, 2024

Google wants a bigger piece of the traffic driven by retail media advertising. To start getting it, the tech company has launched a new offsite retail media solution in closed beta. We see retail media as a cornerstone of the SA360 mission to drive reach, performance and productivity for advertisers.”

Retail 298

Retail Management Blog Channel 298

Retail TouchPoints

MARCH 12, 2024

Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built).

Retail 228

Retail Fashion Operations eCommerce 228

Retail TouchPoints

MARCH 14, 2024

Retailers that have recently launched their own retail media businesses should learn from what the established leaders already do. In this way, retailers will act more like media houses and thus engender the trust of CPG advertisers. retailers all offer.

Retail 265

Retail Omnichannel Consumer Channel 265

Retail TouchPoints

JANUARY 30, 2024

As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Governance Through AI Ethics Oversight For retail businesses, establishing an AI ethics committee represents a strategic move toward responsible Gen AI implementation.

Retail 311

Retail Customer Experience Technology Customer Data 311

Retail TouchPoints

MAY 21, 2024

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. Against this backdrop, network analytics emerges as a pivotal tool for retailers. The potential of network analytics extends far beyond simple foot traffic analysis.

Payment Services 227

Payment Services Retail Supplies Operations 227

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged. Retail TouchPoints (RTP): How do you define customer engagement?

Customer 255

Customer Retail Social Media Outdoor 255

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. Retailers must provide compelling reasons for in-store visits, blending digital and physical experiences.

Retail 307

Retail Customer Loyalty Social Media POS 307

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. This has so far been extremely useful for retailers to manage inventory and monitor products in cases of shoplifting.

Retail 223

Retail Clothing Events Games 223

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

Retail 256

Retail Social Media Multi-channel Channel 256

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. Many retailers are at this stage.

Technology 240

Technology Retail White Paper Fulfillment 240

Retail TouchPoints

MAY 31, 2024

Integrating advanced technology into retail operations is becoming increasingly crucial as market demands evolve. To meet these growing demands, retailers are turning to advanced technologies that enhance efficiency, optimize productivity and navigate the volatility of the current labor market.

Retail 204

Retail Technology Operations Improvements 204

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.

Sporting Goods 224

Sporting Goods Retail Other Customer Experience 224

Retail TouchPoints

DECEMBER 14, 2023

The National Retail Federation (NRF) has introduced the Center for Retail Sustainability , designed to help retailers generate economic value while also creating benefits for the environment, communities and societies. As part of the NRF Big Show, the organization will host a Sustainable Retail Workshop on Jan.

Workshop 244

Workshop Retail Supplies Consumer 244

Forrester eCommerce

FEBRUARY 23, 2024

We share some of the top retail commerce initiatives retail business pros will invest in for 2024.

Retail 402

Retail Customer 402