Retail TouchPoints

MARCH 3, 2023

Kroger will make a more than $770 million incremental investment in its associates during 2023 in order to raise average hourly rates, improve healthcare options and build new training and development opportunities, among other plans. This initiative builds on the $1.9 billion Kroger has invested in its workers since 2018. per hour today. .”

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Retail TouchPoints

DECEMBER 21, 2020

2: AR for Employee Training. As physical stores reopen, even seasoned employees will have to undergo new forms of training to ensure that social distancing and cleanliness guidelines are followed. Overall, switching to an AR training system is highly efficient for large-scale operations. #3:

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Retail TouchPoints

FEBRUARY 21, 2023

Require mandatory implicit and explicit bias training along with cultural sensitivity training for all staff on a regular cadence (i.e. Ideally these are live trainings requiring discussion and genuine engagement and learning. not just a one-time event).

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Retail TouchPoints

NOVEMBER 23, 2020

Here are the three training areas to focus on to overcome pandemic fatigue and ensure frontline holiday success. Your typical customer service training doesn’t cover “pandemic-induced hysteria.” Train your seasonal and existing frontline associates on how to apply the checklist in real-life scenarios. Resilience Training.

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Retail TouchPoints

MARCH 30, 2022

Well-Trained Associates Power Last Mile Excellence. Whenever we roll out new processes, we provide training for our associates to ensure they are comfortable with the new systems, policies and procedures,” said Dunn.

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Retail TouchPoints

OCTOBER 18, 2023

While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the NRF has calculated.

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Payment Services Shipping Costs Payments Shipping 254

RetailMinded

JUNE 3, 2023

Doing so can help guarantee that your store is protected by trained professionals skilled and equipped to handle a range of security threats. Train Employees on Security Procedures Your employees play a key role in maintaining store security. Additionally, you can use security tags on high-value items to deter theft.

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Kissmetrics

OCTOBER 20, 2020

This can include things like payroll administration, benefits management, recruitment, and employee training programs. Some only cover specific tasks like policy creation, while others offer services covering every aspect of human resources. You get everything you need to create, implement, and manage internal HR policies.

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Retail TouchPoints

MAY 17, 2023

For instance, the level of training required for an older worker may differ from that of someone who grew up in the digital age, which is why employers should provide proper education and clear communication around technology processes that exist in the workplace.

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Retail TouchPoints

MAY 18, 2022

We believe the retail industry should have a zero-tolerance discrimination policy. “The study underscored the pervasiveness of unfair treatment of BIPOC shoppers in retail spaces throughout this country,” said Calla Rongerude, Director of Open to All in a statement. “We Our goal is to create an environment that is truly open to all.

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Retail TouchPoints

NOVEMBER 3, 2022

Store staff should be trained in how to respond when an STF occurs. The program typically addresses assessing fleet risk, establishing written safety policies and procedures, developing training modules and workshops, and monitoring. The risk of these workers suffering an STF far exceeds that of a normal shopper.

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Retail TouchPoints

DECEMBER 15, 2020

All staff should be trained on how to properly keep a retail store sanitized and virus-free. But before you train your team, it’s best to create a workplace policy to address the coronavirus risk within a retail store.

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Retail TouchPoints

JULY 28, 2023

But few are going beyond the standard ROAS target and unlocking the full potential by using first-party data to train algorithms to ‘know’ what success looks like. However, as “smart” as media buying appears, it is still rather simple and you still need to train the algorithm. Let’s start by looking at why this is important.

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Retail TouchPoints

MARCH 2, 2023

Organizations often fall into the trap of responding to a cyberattack by revisiting the previous breach and devising stricter policies and procedures and compliance standards. Policies can be written that address data loss when it can be traced to a third party.

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Retail TouchPoints

FEBRUARY 1, 2024

That’s just one use case for AI, particularly generative AI, which has continued to attract enthusiasm — and some caution: 55% of CFOs have formalized or are in the process of formalizing a usage policy for gen AI, and 45% are building a proprietary gen AI platform.

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RTP blog

NOVEMBER 5, 2018

Slow order approvals and automatic false declines can ruin your customers’ experience, while rushed approvals or under-trained customer service can allow fraudsters to bypass your security measures. Your store will be better protected from fraud tactics that exploit weaknesses in customer service training.

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Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. Executive leadership must develop these policy “playbooks” and ensure that they are shared and applied across locations. That only comes from soft-skills training,” said Bob Phibbs, the Retail Doctor. “

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RTP blog

MAY 23, 2018

stores on May 29 to provide training on unconscious racial bias. Additionally, the company is instituting a new policy in which “any person who enters our spaces, including patios, cafes and restrooms, regardless of whether they make a purchase, is considered a customer. I’m glad Kevin Johnson and Co.

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365 Retail

NOVEMBER 3, 2022

These include: Developing and implementing health and safety policies and procedures. Establishing clear health and safety policies and procedures is an important first step in promoting a safe and healthy workplace. These policies and procedures should be designed to address the specific risks present in your warehouse.

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Retail TouchPoints

SEPTEMBER 19, 2022

Store management decides to make a major change to store policies, but not every employee gets the message. Rather than sitting through training sessions learning the information they may or may not need, you can get employees on the floor faster. Here’s another situation that happens. 2021 set online sales records.

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Retail TouchPoints

FEBRUARY 4, 2021

With thousands of different companies involved, supply chains are protected by a patchwork of cybersecurity policies and practices. While increasingly sophisticated AI-powered email scanning software can mitigate the risk, regular training of staff on the latest threats and embedding a culture of skepticism of incoming emails is essential.

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RetailMinded

OCTOBER 13, 2023

Skill-Enhancing Workshops: Host training sessions or workshops that equip your staff with new techniques related to their roles. Paid Time off Policy: Another effective non-monetary benefit is providing generous paid time off for vacation, personal days, and relaxed sick leave policies.

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Retail TouchPoints

AUGUST 16, 2021

As brands like L.L.Bean created an environment of consumer-friendly return policies , that thinking has gone the way of dial-up modems. Whether it is an underperforming 3PL, a distribution center that needs new training, or system shortcomings, you need to be a forensic returns investigator to audit where expectations are not being met.

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lateshipment

OCTOBER 23, 2020

Ensure your customer support executives are well-trained and ready to handle the rigors of Holiday Season 2020. If additional staffing is required, make sure that it is done well in time and that new joinees are trained. Clearly Define & Display Your Return Policy and Make Returns Easier.

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Retail TouchPoints

OCTOBER 24, 2023

Nearly three-quarters (74%) of CPG companies and 64% of retailers are redefining job roles and requirements, and more than 60% of companies in both industries are implementing change management and employee training initiatives.

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Canadian Special Events

SEPTEMBER 28, 2023

Create simple “laptop security protocols and ensure that event staff are trained to protect physical assets. You can train your team to keep a zip-lip policy online pre-event and to keep your clients and your company safe. Leaving laptops or documents containing sensitive information unattended can lead to data breaches.

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RetailWire

JUNE 7, 2023

“In this particular case, we have a zero-tolerance policy that we train our educators on around engaging during a theft. Lululemon CEO Calvin McDonald is standing behind the company’s decision to fire two associates who sought to prevent thieves from walking out of a Georgia store with stolen merchandise.

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RTP blog

APRIL 14, 2017

By Kristin Secreto, InComm Product Control Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. The bottom line is that fair and streamlined return policies correlate with repeat and ongoing purchase behavior.

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365 Retail

JUNE 28, 2022

This is where a package of measures including culture, training, signage and technology can help. Having an open-door policy to listen to concerns during difficult times can help staff feel valued while creating an environment that is based on trust. Develop a culture of trust. Embed appropriate behaviours with technology.

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lateshipment

APRIL 9, 2021

What is the Money-back Guarantee Policy? While peak surcharges are still levied on packages that are being shipped to certain remote locations, major shipping carriers such as FedEx, UPS, and Purolator reinstating their money-back guarantee for select service types is certainly some good news for eCommerce business owners.

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Shipping Costs Shipping Supplies eCommerce 130

Algopix

DECEMBER 26, 2023

Adherence to Amazon’s Standards: Beyond avoiding fines and penalties, strict adherence to Amazon’s fulfillment policies acts as a foundational pillar for building and sustaining a positive seller reputation, crucial for long-term success and trust-building.

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eCommerce Shipping Costs Arts Fulfillment 127

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. Train these associates to create exceptional shopping experiences with every customer. Most retailers train their team on the most obvious tasks: closing the register, stocking shelves, and cleaning the floor.

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Kissmetrics

DECEMBER 3, 2021

See how PTO fits in with your overall company policies, values, and the way it works. However, don’t forget the importance of having great health and mental health policies by setting up health programs. Have an open-door policy for staff who may feel they need mental or emotional support, too. Ensure Your Managers Motivate.

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365 Retail

MARCH 15, 2024

The active compounds in cannabis, particularly tetrahydrocannabinol (THC) and cannabidiol (CBD), exhibit analgesic and anti-inflammatory properties, which can alleviate the discomfort associated with rigorous training and competition.

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Events Management Information Other 52

Retail TouchPoints

MARCH 21, 2022

All associates are supported with training sessions to help them build specific digital skills including outreach, personal branding, Instagram, photography and video. NMG’s flexible and remote policy empowers our associates to decide how and where they work to maximize their effectiveness ,” said Severson.

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Retail TouchPoints

AUGUST 11, 2021

Where possible, empower a dedicated person to lead these efforts, such as a chief data or chief privacy officer, to direct all training initiatives on an ongoing basis. However, while PCI DSS has remained the gold standard to protect cardholder information for more than 15 years, global compliance with PCI DSS has dwindled.

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Payment Services Retail Electronics Information 264

OracleBlogs

APRIL 24, 2020

Review expirations dates and update policies for: Gift certificates/store credits. REVIEW POLICIES AND PROCEDURES. As you prepare to re-open, review policies for re-opening post-shutdown periods, such as post-holiday procedures, and consider where these may apply. IN-STORE STAFF AND TRAINING. Gift cards.

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