article thumbnail

Post-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store

Forrester eCommerce

When the COVID-19 pandemic forced stores to close, online commerce pulled ahead at the fastest rate since 2002. By May 2020, more than six in 10 US online adults reported making an online transaction, such as purchasing groceries or ordering restaurant delivery, for the first time.

Consumer 501
article thumbnail

GRC Platforms Morph From Maslow’s Hammer To The Swiss Army Knife

Forrester eCommerce

In 2002, after the Sarbanes-Oxley Act intended to protect investors from fraudulent accounting activities by corporations, vendors turned GRC technologies into a Maslow’s hammer of checkboxes, where every nail of risk […].

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Recession 2020 – 5 Ways I’m Preparing For The Downturn

My Wife Quit Her Job

In my adult life, I’ve had the misfortune of living through 2 other downturns in 2002 and 2008. In 2002, I sat there on the sidelines and watched my stock portfolio plummet to less than 50% of its original value. And during my first financial crisis, I was paralyzed in fear.

Marketing 195
article thumbnail

Much to gain for SAP with Bob Stutz Joining their CRM Team

Forrester eCommerce

Siebel was a powerhouse in its time, peaking at 45% market share in 2002. Bob Stutz and CRM have always been synonymous. Stutz started his CRM career at Siebel, in 1998, in the early days of IT-driven, on-premise CRM. Stutz’s tenure ended after it was acquired by Oracle (2005), and he moved to SAP to […].

Marketing 223
article thumbnail

Ames Department Stores will be back in 2023

RetailWire

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023.

article thumbnail

Despite online growth, stores will still account for three-fourths of retail sales in 2024, Forrester says

RetailDive

grew 30% in 2020, its fastest pace since 2002. The research firm estimates that e-commerce in the U.S. But physical retail hasn't lost its relevance.

eCommerce 119
article thumbnail

Continued Convergence Of Analytics Products And Services

Forrester eCommerce

IBM led the trend when it acquired PwC Consulting in 2002. On the one hand, software product vendors are slowly but surely migrating from just selling products to selling solutions — and solutions always require professional services. For the last few […].

170
170