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Post-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store

Forrester eCommerce

When the COVID-19 pandemic forced stores to close, online commerce pulled ahead at the fastest rate since 2002. By May 2020, more than six in 10 US online adults reported making an online transaction, such as purchasing groceries or ordering restaurant delivery, for the first time.

Consumer 498
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GRC Platforms Morph From Maslow’s Hammer To The Swiss Army Knife

Forrester eCommerce

In 2002, after the Sarbanes-Oxley Act intended to protect investors from fraudulent accounting activities by corporations, vendors turned GRC technologies into a Maslow’s hammer of checkboxes, where every nail of risk […].

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Recession 2020 – 5 Ways I’m Preparing For The Downturn

My Wife Quit Her Job

In my adult life, I’ve had the misfortune of living through 2 other downturns in 2002 and 2008. In 2002, I sat there on the sidelines and watched my stock portfolio plummet to less than 50% of its original value. And during my first financial crisis, I was paralyzed in fear.

Marketing 195
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Much to gain for SAP with Bob Stutz Joining their CRM Team

Forrester eCommerce

Siebel was a powerhouse in its time, peaking at 45% market share in 2002. Bob Stutz and CRM have always been synonymous. Stutz started his CRM career at Siebel, in 1998, in the early days of IT-driven, on-premise CRM. Stutz’s tenure ended after it was acquired by Oracle (2005), and he moved to SAP to […].

Marketing 218
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Getir Acquires NYC’s FreshDirect Grocery Delivery Service

Retail TouchPoints

Founded in 2002 and currently employing 3,200 people, the Bronx-based FreshDirect is a pioneer in New York City grocery delivery. Getir has purchased fellow grocery delivery service FreshDirect , a division of Ahold Delhaize , in a deal that is expected to close by Nov. No financial details of the transaction were disclosed.

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Ames Department Stores will be back in 2023

RetailWire

The Ames Department Stores discount chain, founded in Massachusetts in 1958, ran over 700 stores in 20 states at its peak but after a couple of bankruptcy filings went out of business in 2002. Recently, however, a notice appeared on amesstores.com announcing that new Ames stores will open in 2023.

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Continued Convergence Of Analytics Products And Services

Forrester eCommerce

IBM led the trend when it acquired PwC Consulting in 2002. On the one hand, software product vendors are slowly but surely migrating from just selling products to selling solutions — and solutions always require professional services. For the last few […].

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