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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Wrangler, M&S, Anthropologie and More Mark Earth Day with New Sustainability Initiatives

Retail TouchPoints

In fact, 51% of consumers said they would be willing to pay more for products shipped through sustainable methods, up significantly from just 15% of consumers in December 2023, according to a new survey from Radial. Now, when customers buy a pair of E.L.V. It’s estimated that UK homes contain 1.6

Clothing 261
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Amazon, Target, Macy’s Plan to Hire Combined 388,000 Employees for the Holidays

Retail TouchPoints

including Amazon , Target and Macy’s , have announced their plans for holiday hiring, but all told this season may see one of lowest levels of seasonal hiring since 2008 , according to report by Challenger, Gray & Christmas shared with Reuters. Some of the biggest retailers in the U.S., The holidays are one of Macy’s, Inc.’s

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Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce

Retail TouchPoints

The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. For highly personalized products, this personal approach is a key differentiator for building long-term customers. Lancôme Lipstick Augmented Reality.

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Why Digital-Native Brands Are Moving In-Store

Optimizely

Last year’s closures even managed to beat the previous record of 6,163 store closings in 2008 — mid-financial crisis. Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. Get to know your customers better.

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6 Things to Know About Ecommerce Consumers in 2023

ESW

Likewise, technology trends are rapidly changing the customer experience, and many legacy brands are struggling to keep up. Younger generations may have seen their parents struggle with credit card debt during the 2008 recession, so they appreciate the transparency of BNPL payments. How are brands meeting this demand?

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Reshoring: COVID-19’s Impact On The Supply Chain

Retail TouchPoints

If a certain industry relies on offshore factories, reshoring means allocating the resources necessary to localize that production, which means organizations no longer have to depend on international deals and long-distance shipping. In a 2018 study, the consulting firm A.T. Kearney reported a record number of imports from outside the U.S.,

Supplies 239