GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Technology 146

Technology Customer Experience Games Recommendation 146

Retail TouchPoints

APRIL 6, 2023

Emma, one of the world’s largest direct-to-consumer brands, is reaching a record number of customers through both online and offline channels as the company tears through the mattress industry at a blistering pace. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Technology 221

Technology Management eCommerce eCommerce Platforms 221

Retail TouchPoints

AUGUST 1, 2023

“Our explicit mandate is to [dig into] uncertainty in nascent technologies, uncertain adaptations into retail, but also uncertain business models. Since its formation in 2017 , Store No. With the help of technology, associates wear body cameras and consumers can track when the associate comes in and delivers products to the fridge.

Presentation 241

Presentation Operations Consumer Technology 241

Optimizely

JUNE 21, 2018

In the retail industry, 2017 was a record year — but unfortunately not for a reason we should celebrate. Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels.

Workshop 312

Workshop Travel Channel Customer Experience 312

OrderDynamics

FEBRUARY 13, 2018

Advanced Omni-Channel: Pickup Lockers. Another advanced omni-channel capability are retailers’ use of in-store pickup lockers. In-store lockers give you the benefit of having customers come in to the store to collect their merchandise. They are a fast, lineup-free pickup option that improves customer satisfaction.

Channel 55

Channel Reference Retail Customer 55

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

OrderDynamics

JULY 27, 2018

How Omni-Channel is Transforming Showrooming. A classic tale of customers in store, interacting with products, and speaking to employees. The cruel and twisted ending was that the customer would not purchase the product at the store. Modern retailers embrace showrooming as part of their omni-channel retail strategy.

Channel 55

Channel Shipping Costs Mobile Omnichannel 55

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. For the Modern Customer Experience, Size Isn’t Everything.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

JULY 28, 2020

In the previous edition of the State of Marketing Report, the median number of customer data sources for marketers was projected to jump from 10 in 2017 to 15 in 2019 — a 50% increase in just two years. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further.

Webinar 228

Webinar Consumer Marketing Consumer Goods 228

UpSellIt

JANUARY 13, 2022

billion compared to 2017. Pay attention to these six trends to optimize your affiliate channel in 2022. Marketers utilize AI to streamline conversion optimization, content creation, and customer engagements. Consider a technology partner like UpSellit. More Emphasis on Omni-Channel Experiences.

Marketing 134

Marketing Social Media Recommendation Channel 134

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Wednesday: June 06.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Through partnerships with schools across the country, it will provide students, teachers and their families with online connectivity technology, complimentary lunches and shoes.

eCommerce 200

eCommerce Payment Services Payments Omnichannel 200

Blue Acorn

MARCH 20, 2017

Adobe Releases Customer Experience Retail Report Card. 34% of companies said that, over the next five years, customer experience – as in making the process on properties easy, fun and valuable, is how they will seek to differentiate themselves from competitors. Experiment with more innovative technology.

Payments 63

Payments Presentation eCommerce Mobile 63

GetElastic

FEBRUARY 12, 2019

Such complexity places a lot of demand on their backend systems; in addition to ongoing challenges to analyze and leverage their product and customer data – Johnstone Supply realized it was time to reevaluate their existing commerce and customer experience technology stack. Exactly what Johnstone was looking for!

eCommerce Platforms 112

eCommerce Platforms Seminar eCommerce Marketing 112

Retail TouchPoints

MARCH 4, 2021

He leads AWS‘s industry strategy and guides the leadership team for marketing and sales enablement, channel development, and the solution offerings required to address customers’ business needs.

Customer 258

Customer Retail Technology Arts 258

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Blue Acorn

MAY 4, 2017

The event began with Bronto General Manager Carolyn Sparano’s keynote, “The Future Is Now,” which covered how to leverage data across all your channels to create a true omnichannel experience. Rebecca Minkoff has always done an unbelievable job of innovating technology, science, and data into the shopping experience.

Events 49

Events Shopping Carts Recommendation Customer Experience 49

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Do I think not focusing on the last mile is a lost opportunity? The combined 81%.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Kissmetrics

MARCH 30, 2018

trillion in 2017 and are expected to reach 4.9 In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7 The shopper is more technologically advanced than ever before and is empowered to drive disruptive changes in traditional retail business. In-store sales accounted for 91% of all retail sales in the US in 2017.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

GetElastic

JULY 20, 2017

This post is based on a keynote by Brad Rencher , Executive Vice President and General Manager of Adobe at the Summit 2017 conference. Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. But the big question is, “How do you use those technologies?”

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Blue Acorn

MAY 4, 2017

The event began with Bronto General Manager Carolyn Sparano’s keynote, “The Future Is Now,” which covered how to leverage data across all your channels to create a true omnichannel experience. Rebecca Minkoff has always done an unbelievable job of innovating technology, science, and data into the shopping experience.

Events 40

Events Shopping Carts Recommendation Customer Experience 40

365 Retail

OCTOBER 5, 2023

The new offerings aim to enhance the customer experience and are tailored to continue helping the business in its mission to revolutionise eCommerce, by creating a more efficient, simple and transparent approach to fulfilment. Huboo is on track to help facilitate at least £320m of business in 2023 alone.

Merchant Services 57

Merchant Services Shipping Costs Fulfillment Operations 57

GetElastic

NOVEMBER 14, 2018

Adobe reported that the 2017 holiday ecommerce revenue climbed to $108.2 Computer capacity is adjusted according to demand, protecting both customer experience and costs since companies don’t pay for servers sitting idle in low season. They’ll ensure new technology innovations are implemented as they arise.

Shipping Costs 130

Shipping Costs Mobile Social Media Point of Sale 130

Retalon

JULY 4, 2018

We’ll focus on how Retalon predictive analytics can convert data to tangible actions, building a consistent experience for your customers, and stay agile and flexible enough for such a dynamic reality in multi-channel retailing. Lack of organizational alignment and business rules for compensation/incentives by channel.

Channel 32

Channel Shipping Costs Customer Multi-channel 32

GetElastic

FEBRUARY 26, 2019

Zak Edwards, MD at Prezzybox.com explains that auto-replenishment technology really could work to provide a faultless in-store experience for consumers. “On The above certainly indicates that consumers have a thirst for automation across everyday tasks and chores, but how can retailer tap into this new, technology savvy customer?

Retail 141

Retail Subscription Technology Magazine 141

Dynamic Action

JULY 17, 2023

This approach can lead to various benefits , such as increased full-price sales, optimized inventory and margins, enhanced customer profitability, and improved customer loyalty. In fact, according to a 2017 report by Deloitte, companies that prioritize customer-centricity are 60% more profitable compared to those that don’t.

Customer 62

Customer Channel Improvements Customer Experience 62

ESW

AUGUST 6, 2018

Sixty-eight percent of internet users in the European Union shopped online in 2017, says the 2017 survey on Information and Communication Technology. The rise of mobile shopping has blurred the line between the physical store and the online experience. eCommerce is the driving factor behind this shopping evolution.

eCommerce 110

eCommerce Customer Social Media Mobile 110

RTP blog

JUNE 26, 2017

With digital technology becoming pervasive, shoppers can make informed decisions using online data and content to find, compare, and purchase products from anywhere and at any time. One must recognize that some consumers will prefer an in-store experience for some categories , and predictive analytics can help them, too.

Retail 150

Retail Shipping Costs Customer Retention Customer Experience 150

OrderDynamics

APRIL 24, 2018

Retail technology has changed over the last 10 years, from having legacy in-house systems to having cloud based SaaS systems. But the days of store associates just “manning” the store and waiting for customers are gone. They play a major role in that seamless customer experience at the face-to-face level.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

OrderDynamics

APRIL 24, 2018

Retail technology has changed over the last 10 years, from having legacy in-house systems to having cloud based SaaS systems. But the days of store associates just “manning” the store and waiting for customers are gone. They play a major role in that seamless customer experience at the face-to-face level.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

GetElastic

NOVEMBER 22, 2017

According to the Forrester 2017 Holiday Outlook Report , online retail sales will increase this year by 12% and companies have worked hard over the past year to optimize every part of the shopping journey to win, serve, and retain customers during this often make-or-break shopping season. Readying for the flurry.

Shipping Costs 135

Shipping Costs Mobile Social Media Point of Sale 135

GetElastic

NOVEMBER 22, 2017

According to the Forrester 2017 Holiday Outlook Report , online retail sales will increase this year by 12% and companies have worked hard over the past year to optimize every part of the shopping journey to win, serve, and retain customers during this often make-or-break shopping season. Readying for the flurry.

Shipping Costs 135

Shipping Costs Mobile Social Media Point of Sale 135

Steve Dennis

JANUARY 9, 2018

2017 was one of the most transformative years for the retail industry that I can remember. A lot of stores closed in 2017. Moreover, large, well capitalized companies will take advantage of asset “fire sales” or technology plays to complement their skills and accelerate their growth. Physical retail isn’t dead.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

BigCommerce

JUNE 21, 2018

And others still are updating their online storefront channels and launching multi-channel initiatives to increase market share. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. CruiseMaster.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

PFS

FEBRUARY 12, 2018

Value recovered from returned products and the speed at which they are available for resale, regardless of the channel, can greatly affect retailers’ profitability. Smooth omni-channel. Fast returns processing that minimizes the time an item spends in the return channel. Quick package and product processing technologies.

Shipping Costs 74

Shipping Costs Fulfillment Supplies Shipping 74

GetElastic

MARCH 8, 2018

As ecommerce evolved into omnichannel, companies engaged customers through stand-alone channels, whether online, on a call, or in-store and none of these channels worked together. Improvements in sharing customer information, inventory, order history are improving the personalized relationship between brands and their buyers.

eCommerce Platforms 103

eCommerce Platforms eCommerce Customer Experience Improvements 103