Optimizely

SEPTEMBER 19, 2017

The countdown to Shop.org 2017 is on, and that means it’s time to pick the best sessions to attend so you don’t miss a thing. You’ll get a chance to learn from impressive digital innovators and find out exactly how they think about today’s competitive retail market, getting advice on everything from segmentation to branding to technology.

Omnichannel 186

Omnichannel Events eCommerce Fashion 186

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

SEPTEMBER 26, 2022

Over 55% of customers are returning, so we want to make sure that every time they come, there’s always new inspiration or insight.”. Jiang has helped the retailer scale up its sales nearly 300% since she took the helm in 2017 and to double sales since the start of the pandemic.

Technology 240

Technology Reference Operations Customer 240

Retail TouchPoints

MARCH 22, 2024

will deploy technology from Relex Solutions designed to enhance inventory management and in-stock positions. This unified approach is designed to both boost customer satisfaction and enhance overall store performance and efficiency.

Supplies 250

Supplies Operations Management Technology 250

Forrester eCommerce

JANUARY 18, 2019

Luxury brands have gone from relative inertia over digital strategies to a flurry of activity, including technology upgrades, partnerships, and even acquisitions. Back in the summer of 2017, we warned that luxury brands were out of time when it came to improving their digital customer experiences and internal operations.

Customer Experience 285

Customer Experience Retail Operations Technology 285

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

JUNE 9, 2023

In-store digital media startup Cooler Screens is suing Walgreens , previously one of the highest-profile adopters of its technology, which integrates smart screens onto cooler doors to power in-store advertising. The company also has agreements in place with Kroger and Circle K.

Technology 330

Technology Retail Customer Experience Operations 330

Retail TouchPoints

NOVEMBER 9, 2023

In collaboration with Boston’s Mass General Brigham hospital, Best Buy Health will support an expanded home-based health care delivery model designed to improve how safe, quality care can be provided with technology and clinical expertise.

Technology 261

Technology Mobile Improvements Management 261

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Leveraging Mobile Technology . Schedule a demo today.

Omnichannel 189

Omnichannel Shipping Costs Demo Channel 189

RTP blog

DECEMBER 27, 2018

more than in 2017. Add to this the fact that retailers are under more pressure than ever to overcome other supply chain-related challenges, many of which directly affect customer experience. Turning To Technology So far this year, truck driver turnover rate has increased by 10% , its highest rate in three years.

Technology 150

Technology Supplies Electronics Management 150

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Technology 146

Technology Customer Experience Games Recommendation 146

Retail TouchPoints

JULY 15, 2021

The Symbotic technology changes the process by using an algorithm to determine optimal storage placement and high-speed mobile robots to speed up the intake process. The new way of unloading store-friendly, palletized trucks will make the process faster and simpler for our associates, allowing them to spend more time with our customers.”.

Supplies 290

Supplies Shipping Mobile Customer Experience 290

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 278

Omnichannel Supplies Technology Consumer 278

Retail TouchPoints

APRIL 14, 2023

Walmart is parting with the menswear brand at a significant loss — the retail giant acquired Bonobos for $310 million in 2017 as part of a successful push to boost its digital sales. The addition of Bonobos also could help Express, which is in danger of being delisted from the NYSE , to turn its fortunes around. 28, 2023, fell 14% to $514.3

Omnichannel 269

Omnichannel Customer Loyalty Operations Definition 269

RTP blog

JANUARY 17, 2018

E-Commerce sales in the third quarter of 2017 only accounted for. More and more retailers are creating new kinds of shopping experiences — mostly by converging the physical space with digital tools and technologies — to win over customers. Rodney Bryant is a retail expert and consultant for IBM Global Business Services.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

APRIL 6, 2023

They call this the “wholesale” shopping experience. The company’s online and offline sales success is due to the quality, sleep science and smart mattress technology they put into their product designs and the technology under the covers. It also enables the company to maintain sales and support in online and offline scenarios.

Technology 249

Technology Management eCommerce eCommerce Platforms 249

Retail TouchPoints

JULY 21, 2023

Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision to automatically identify items shoppers put into them, allowing shoppers to then skip the line and check out using the cart technology. The supermarket retailer will roll out the smart carts at select St.

Electronics 243

Electronics Technology eCommerce Operations 243

Retail TouchPoints

AUGUST 20, 2021

Walmart originally began testing the program in select stores by offering both consumer electronics and technology services to its customers. The suite of services is being offered through an exclusive five-year partnership with cybersecurity company McAfee and technology solution provider True Network Solutions.

Consumer Electronics 279

Consumer Electronics Electronics Shipping Technology 279

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. In fact, web searches for BNPL have exploded by 1014% since 2017. .

Merchant Services 59

Merchant Services Technology Payment Services Payments 59

Retail TouchPoints

AUGUST 1, 2023

“Our explicit mandate is to [dig into] uncertainty in nascent technologies, uncertain adaptations into retail, but also uncertain business models. Since its formation in 2017 , Store No. With the help of technology, associates wear body cameras and consumers can track when the associate comes in and delivers products to the fridge.

Presentation 246

Presentation Operations Consumer Technology 246

GetElastic

AUGUST 2, 2017

Augmented reality is an ecommerce technology changing the way people buy online. Different from virtual reality in which the real world is replaced by the view inside virtual reality headsets, augmented reality blends online, mobile and real-world experiences. Read the Virgin Media case study. Learn more about Elastic Path Commerce.

eCommerce Technology 121

eCommerce Technology eCommerce Technology eCommerce Platforms 121

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

ROI Revolution

DECEMBER 6, 2017

As a result, many retailers have invested in technologies that appeal to those who predominantly shop on their phones. In addition to making payment easier, retailers are utilizing more mobile communications than ever to further personalize the buying experience. more often. Is your website not only mobile-friendly, but mobile-first?

Mobile 79

Mobile Payment Services PayPal Customer Experience 79

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. For the Modern Customer Experience, Size Isn’t Everything.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. Seven Whole Foods locations in the Seattle area already are using the Amazon One contactless payment solution , which allows customers to pay by scanning their palm.). and Sherman Oaks, Calif.,

Payment Services 259

Payment Services Technology Gifts Customer 259

UpSellIt

APRIL 18, 2018

Among those being recognized at the 2018 International Performance Marketing Awards (IPMA’s), UpSellit can be found as a nominee for ‘Best Performance Marketing Technology’. What makes UpSellit an example of marketing technology innovation? Why is ‘Best Performance Marketing Technology’ the right category for UpSellit?

Technology 60

Technology Marketing Customer Retention Gifts 60

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

Retail TouchPoints

MARCH 3, 2022

Other areas of investment announced by the retailer include: Top-to-bottom renovations of 200 existing stores, bringing the total percentage of remodeled stores to more than half its fleet since the effort began in 2017.

Payment Services 246

Payment Services Operations Fulfillment Supplies 246

RTP blog

JUNE 22, 2018

By Justin Marcucci, Endava Over the past decade companies have shifted from a product-centric approach to a customer experience-centric approach as a way of conducting business. Senior business leaders are starting to take interest in the when, how and why of customer engagement, with their owned, earned and paid touch points.

Customer 150

Customer Customer Experience Technology Electronics 150

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. We’re harnessing data to really personalize and offer an amazing experience that’s frictionless across the full ecosystem of everything we do. ”. Rebag started opening retail boutiques in 2017 and had 10.

eCommerce 321

eCommerce Retail Mobile Presentation 321

Optimizely

JUNE 21, 2018

In the retail industry, 2017 was a record year — but unfortunately not for a reason we should celebrate. Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. There’s a very simple reason: it works.

Workshop 312

Workshop Travel Channel Customer Experience 312

Blue Acorn

MARCH 20, 2017

Adobe Releases Customer Experience Retail Report Card. 34% of companies said that, over the next five years, customer experience – as in making the process on properties easy, fun and valuable, is how they will seek to differentiate themselves from competitors. Experiment with more innovative technology.

Payments 63

Payments Presentation eCommerce Mobile 63

Blue Acorn

MAY 4, 2017

Speaking of incorporating data throughout the customer journey, Uri Minkoff of Rebecca Minkoff spoke on leveraging technology and data throughout the instore experience. Rebecca Minkoff has always done an unbelievable job of innovating technology, science, and data into the shopping experience. See you next year!

Events 49

Events Shopping Carts Recommendation Customer Experience 49

Retail TouchPoints

JULY 28, 2020

In the previous edition of the State of Marketing Report, the median number of customer data sources for marketers was projected to jump from 10 in 2017 to 15 in 2019 — a 50% increase in just two years. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further.

Webinar 258

Webinar Consumer Marketing Consumer Goods 258

Retail TouchPoints

FEBRUARY 24, 2022

Headless is widely seen as a more agile ecommerce foundation, allowing businesses to respond quickly to changing consumer demand and technological innovations. Founded by ex- Amazon and Staples executives in 2017, the company now counts among its 50+ clients Chico’s FAS , GNC , McDonald’s , Black Rifle Coffee Company and Cadre Style.

eCommerce Software 264

eCommerce Software eCommerce Shopify B2B 264