Retail TouchPoints

APRIL 6, 2022

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. Nordwind Capital, which initially invested in the company in 2017, will retain its majority stake after the transaction. .

Omnichannel 230

Omnichannel Management Channel Consumer 230

Liveintent

OCTOBER 19, 2021

Email is a powerful channel for driving one-to-one connections and retention amongst customers. What is customer acquisition? Customer acquisition is the process of gaining new customers for your brand. The importance of diversifying customer acquisition channels. Here’s why.

Customer 126

Customer Channel Management Social Media 126

BigCommerce

JULY 13, 2017

In fact, eBay has quite a few things going for it in comparison to other channels you might consider. That integration remains the industry’s only active native integration enabling you to increase sales by selling directly to eBay’s massive customer base, right from your BigCommerce control panel. It’s much easier to get set up on.

BigCommerce 415

BigCommerce Multi-channel Gifts Channel 415

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. What is contextual commerce?

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

DECEMBER 14, 2022

. “By offering customer-favorite sushi options and premium floral bouquets through third-party marketplaces, we are continuing to evolve and meet customers where and how they are shopping,” said Stuart Aitken, SVP and Chief Merchant and Marketing Officer at Kroger Co. in a statement.

Merchant Services 228

Merchant Services Gifts eCommerce Customer 228

RTP blog

DECEMBER 19, 2017

We’re still focused on tracking the customer journey, personalizing the experience for the latest new generation of shoppers, and figuring out how to collect and analyze all the data we receive. 
 The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

MARCH 4, 2021

But what happens when your customers unexpectedly shift their behaviors and years of data goes out the window? COVID-19 has upended customer preferences and behaviors, and these new habits will likely continue after the pandemic ends. Messaging was updated almost every day to keep customers informed at every step.

Customer 231

Customer Retail Technology Arts 231

OrderDynamics

DECEMBER 1, 2017

Black Friday 2017: Top OrderDynamics Customers See 41.9% Black Friday 2017, and Cyber Monday: What Happened. RetailMeNot was quoted in Forbes forecasting that Black Friday 2017 spending would increase by 47%, compared over 2016 results for the same period. Plus, solid omni-channel retail fulfillment paid off with 20.9%

Customer 50

Customer Channel Consumer Management 50

Inflow Insights

OCTOBER 27, 2021

Evaluate conversion rates by channel. Before we start comparing conversion rates by channel, we need to all be on the same page about where these numbers come from. Evaluating eCommerce Conversion Rates by Channel. To avoid this confusion, you need to measure conversion rate by channel, seasonality, device, and more.

Channel 113

Channel Mobile eCommerce PPC 113

Retail TouchPoints

AUGUST 12, 2021

. “In addition, we’re excited Zappos is offering some of our most popular and in-demand products on their own seamless experience, which supports our goal of meeting our customers on the channels where they’re spending their time.”

Channel 264

Channel eCommerce Retail Marketing 264

ROI Revolution

JULY 6, 2017

Looking at how data centric success is generally measured, we’ve put together a list of the 6 most valuable KPIs ecommerce businesses should monitor for 2017. It’s important to determine what percentage of your traffic is coming from search engines, social channels, and any other places you advertise. Customer Lifetime Value.

eCommerce 96

eCommerce PPC Download Improvements 96

ChannelAdvisor

JANUARY 15, 2018

We saw many retailers and brands achieve new levels of success in 2017, and we couldn’t be more proud of the ways they leveraged the ChannelAdvisor platform to connect to new customers, grow their sales channels and optimize their e-commerce operations. . The results are in… literally.

eCommerce 40

eCommerce Customer Demo Channel 40

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. or Williamsburg, Brooklyn.

Social Media 294

Social Media Retail Events Channel 294

Wiser

NOVEMBER 20, 2017

With Black Friday 2017 just days away, it’s only natural to look back and figure out where exactly this retail holiday came from. While, at first, it seemed a bit rogue, it paid off big time and ignited a multi-year marketing campaign that resonates deeply with their customers. . What it Means for Black Friday 2017 .

Small Business Retail 84

Small Business Retail Retail Demo Multi-channel 84

Dynamic Action

JULY 17, 2023

As an industry-leading provider of retail analytics, EDITED can help you understand not only when, where, and how your customers interact with your brand (and your competitors), but also what products they desire. Now is the time to optimize your brand’s merchandising experience through a customer-centric strategy.

Customer 62

Customer Channel Improvements Customer Loyalty 62

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

OrderDynamics

FEBRUARY 13, 2018

Advanced Omni-Channel: Pickup Lockers. Another advanced omni-channel capability are retailers’ use of in-store pickup lockers. In-store lockers give you the benefit of having customers come in to the store to collect their merchandise. They are a fast, lineup-free pickup option that improves customer satisfaction.

Channel 55

Channel Reference Retail Customer 55

Store Growers

OCTOBER 5, 2017

One of the keys to a profitable store is have ways through which you can acquire customers cheaply. So for that I needed to get started on building a cheaper marketing channel. The post Sprout Update: September 2017 appeared first on Store Growers. Over to you: what’s the most surprising finding from this post?

Events 107

Events SEO Shipping Costs Blog 107

Optimizely

SEPTEMBER 10, 2020

From its beginnings, the company has prided itself on providing the best customer service. To help Welding Supplies with their growing business needs, SmartClick introduced Zaius to their client’s tech stack in 2017 and they have been taking advantage of the platform since. In 2000, the team launched their online department.

Supplies 195

Supplies Channel Marketing Customer 195

Retail TouchPoints

APRIL 28, 2023

Starting as a Senior Designer in 2006, he worked his way up to VP of Innovation before he left the company in 2017. Wells knows True Religion needs to be intentional about the channels it uses to connect with consumers. Social media is a prime channel both for sourcing creator partners and gleaning deeper consumer insights.

Social Media 246

Social Media Fashion Mobile Consumer 246

SellBrite

MARCH 9, 2018

And finally, you have to know how to use the right tools for each channel. This blog post will provide you with the tips, tools, and best practices needed to sell more products across different social media channels in the year ahead: Why Social Media Still Matters. billion monthly active Facebook users for Q4 2017 ( Zephoria ).

Social Media 85

Social Media Channel Recommendation eCommerce 85

Retail TouchPoints

APRIL 25, 2023

As CDO, Blonder will drive the brand’s digital innovation and manage teams responsible for developing the company’s digital roadmap across both new and existing channels, as well as the company’s IT and insights team. Having joined Canada Goose in 2017, Bourke previously led the retailer’s investor relations and strategy functions.

Omnichannel 262

Omnichannel Consumer Operations eCommerce 262

ESW

AUGUST 6, 2018

Sixty-eight percent of internet users in the European Union shopped online in 2017, says the 2017 survey on Information and Communication Technology. Rather than having two distinct channels, both channels can be used in conjunction to optimize the shopping experience. Customers Expect More Personalized Experiences.

eCommerce 110

eCommerce Customer Social Media Mobile 110

OrderDynamics

JULY 27, 2018

How Omni-Channel is Transforming Showrooming. A classic tale of customers in store, interacting with products, and speaking to employees. The cruel and twisted ending was that the customer would not purchase the product at the store. Modern retailers embrace showrooming as part of their omni-channel retail strategy.

Channel 55

Channel Shipping Costs Mobile Omnichannel 55

Retail TouchPoints

DECEMBER 17, 2020

Customers can purchase these items in-store, but they also have access to Rebag’s 20,000 -item inventory via The Rebag Bar digital channel. Customers can expect a tailored clienteling approach to assist them with the personalized digital shopping experience. Our new Rebag Bar micro concept is highly flexible,” Gorra added. “It

Jewelry 228

Jewelry Accessories Omnichannel Channel 228

Optimizely

JUNE 21, 2018

In the retail industry, 2017 was a record year — but unfortunately not for a reason we should celebrate. Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. There’s a very simple reason: it works.

Workshop 312

Workshop Travel Channel Customer Experience 312

BigCommerce

OCTOBER 12, 2017

So, we decided to go to that source –– and survey more than 1,000 online business owners, ecommerce managers and brand marketers on what they are planning and expecting for the 2017 holiday season. If brands thought their sales would increase this year (2017), and if so, by how much. 1-25% sales increase: 50.28%. No change: 53.79%.

eCommerce 410

eCommerce Shipping Costs Social Media Multi-channel 410

OrderDynamics

MAY 29, 2018

What is Omni-channel Brand Intimacy? Also, in a retail context, their four forms model inspires the question of whether omni-channel brand intimacy exists. In all four, there are examples of omni-channel brand intimacy. What is exciting about this is the notion that omni-channel retailing isn’t just about a transaction.

Channel 50

Channel Social Media eCommerce Outdoor 50

Profitero

JUNE 1, 2017

E-commerce analytics company Profitero has been named a 2017 Gartner Cool Vendor in Digital Commerce. Profitero offers brands and retailers the most comprehensive insights into the e-commerce channel, enabling our customers to benchmark and optimize their products, grow sales online and give them a measurable advantage over competitors.”.

eCommerce Analytics 60

eCommerce Analytics eCommerce Merchant Services Consumer 60

GetElastic

JANUARY 2, 2018

How Good Content Lets Your Customers Know You Care. Whether you are a start-up company, regional SME or global corporation, chances are how you and your staff provide great service to your own customers is a process that has been carefully honed and refined. © 2003 - 2017 Provide Support LLC. Read more.

Live Chat 99

Live Chat Customer Social Media Blog 99

BigCommerce

APRIL 26, 2018

On May 18th, Amazon released its Annual Report for the past fiscal year (2017). Amazon Customer Base, Revenue & Shipping Data. Channel expansion and high-growth pains. Data shows that as of 2017, Amazon’s global retail revenue continued to climb, as seen below (note the reporting change in Q1 of 2017).

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

ESW

APRIL 24, 2024

In 2017 it selected ESW because of the company’s experience in localization in over 200 markets, its speed to market capability, and its expertise in knowing what drives scalable and sustainable DTC growth across international territories.

Payment Services 78

Payment Services Outdoor Payments Apparel 78

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

Merchant Services 171

Merchant Services Payment Services Customer Experience Outdoor 171

Retail TouchPoints

FEBRUARY 22, 2021

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. Keeping Engaged Customers Engaged. The product browse abandon emails have been a great way to keep our engaged customers engaged,” said Florin.

Events 221

Events Shipping Costs Outdoor Shopify 221

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

JULY 28, 2020

In the previous edition of the State of Marketing Report, the median number of customer data sources for marketers was projected to jump from 10 in 2017 to 15 in 2019 — a 50% increase in just two years. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further.

Webinar 204

Webinar Consumer Marketing Consumer Goods 204