GetElastic

FEBRUARY 12, 2019

Such complexity places a lot of demand on their backend systems; in addition to ongoing challenges to analyze and leverage their product and customer data – Johnstone Supply realized it was time to reevaluate their existing commerce and customer experience technology stack. Exactly what Johnstone was looking for!

eCommerce Platforms 112

eCommerce Platforms Seminar eCommerce Marketing 112

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

365 Retail

JULY 19, 2022

Then, they can leverage advanced logistics, supply chains, and customer experience (CX) solutions to unlock their full, dynamic potential. While this DTC model gives brands full ownership of their relationships with customers and the data associated, it also incurs additional costs. Iterative Customer Experience.

Consumer 58

Consumer Shipping Costs Retail Supplies 58

Sailthru

NOVEMBER 10, 2017

At least that’s our thinking after Kevin Kwon, head of growth at Spring , and Will Flaherty, head of growth at Rent the Runway , joined Hilary Milnes from Glossy for a fireside chat to discuss their successes in 2017 and plans for 2018. The topics are familiar: customer data, personalization, culture, media mix, and brand partnerships.

Arts 96

Arts Technology Events Subscription 96

Liveintent

OCTOBER 25, 2018

Ecommerce sales had a 17% year-over-year growth in 2017 and accounted for 13% of total retail sales in the United States. Along with selling great products and creating better customer experiences, they can also leverage customer intelligence and innovative technology to stay in the game.

Customer 48

Customer Retail Technology eCommerce 48

365 Retail

FEBRUARY 23, 2022

45% of consumers streamed live television at least weekly, up from 20% in 2017. . As well as taking the personal approach, b rands need to be targeted, accurate and timely when communicating with customers. billion by 2025. beer); and mail order buyers. .

Subscription 103

Subscription Payment Services Marketing Multi-channel 103

ESW

NOVEMBER 26, 2018

A recent report from eMarketer says that eCommerce accounted for more than 10 percent of all retail sales around the globe in 2017. In the meantime, natively direct brands — which create, market, sell and ship products to customers themselves, without intermediaries — are thriving because they were born with a customer-experience mindset.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. As the CEO & Founder of Framebridge, Susan Tynan has learned tons of lessons on how to deliver great, focused customer experiences. One lesson was that business pressures always conspire against the customer.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

Wiser

JUNE 23, 2020

Restaurants like Chipotle, Panera, and Blaze Pizza brought quality ingredients, tech-enabled customer experiences, and hip marketing to the dining public. This convenience will benefit your most frequent customers because it takes the friction out of a key part of their days. Understand the Competitive Landscape.

Payment Services 78

Payment Services Mobile Payments Channel Marketing 78

PFS

AUGUST 23, 2017

Investment bank Credit Suisse estimates that 8,600 stores will close in 2017, and that one in every four shopping malls will be closed by 2022. Retailers and consumer brands can expect the pace of change to accelerate, driven by emerging technologies, evolving customer expectations, and the proliferation of data.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. Customer service is the new business currency.

Channel 402

Channel Live Chat Multi-channel Customer 402

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. And every new product, tool, technology and strategy that enters the market hits a crux during Cyber Five. Let me give you an example: 2017 has been the year of Facebook Advertising.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

BigCommerce

SEPTEMBER 6, 2018

But this still doesn’t account for the significant lift in customer service volume during the holiday season. According to Accenture, 66% of customers change their loyalty when they face bad customer service. The Economist measured that 47% of customers want fast replies to their questions, issues, and feedback.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. Strive for a Holistic Customer Experience. As consumers change, returns are increasingly a key part of a holistic, personalized and omnichannel customer experience.

Customer 164

Customer Retail Customer Experience Omnichannel 164

eCommerce Training Academy

MAY 20, 2017

In case you want to attend upcoming eCommerce events, make sure to check out my list of eCommerce Conferences in 2017. In order to achieve long-term success in eCommerce and be able to meet customer expectations both online and offline, you’ll need to turn vendors into partners. Turn Vendors Into Partners. See you next year!

Events 48

Events Books Social Media Accessories 48

Kissmetrics

MARCH 23, 2018

But there is one realm where you can live in the same relative sphere as Amazon: customer experience. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Optimizely

JANUARY 30, 2018

But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. The reasons for this are many, but often tie back to technological challenges. If it wasn’t hard, everyone would already be doing it. Execute marketing across channels.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

GetElastic

APRIL 27, 2022

First software ate the world, then a16z’s Martin Casada highlighted in 2017 that world is now available through an API. See How Elastic Path Delivers Unique Customer Experiences. Consider the following common extended API use case: a customer wishlist. Let’s get into these two issues a bit more. Go to Demo Library.

Demo 148

Demo Books Information Presentation 148

Optimizely

JUNE 28, 2018

retail sales in 2017 coming from online stores. But whether you’re new to ecommerce, or just strapped for time, it’s important to keep track of all the latest technologies and terms everyone’s talking about, from search engine optimization to PPC to AdWords.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

PFS

JULY 14, 2017

Two key ingredients: Technology and data. The problem is that many retailers are saddled with highly fragmented, antiquated technology that is more Frankenstein than Harry Potter. Data offers a single view of each customer that’s meticulously managed and kept relevant. Data is collected on 17,000+ products.

Fulfillment 56

Fulfillment Technology eCommerce Technology Toys 56

BigCommerce

JUNE 27, 2017

Finally, a study on “ What makes web sites credible ,” by Stanford’s Persuasive Technology Lab, identified seven design principles to follow in designing a website. An example of this would be adjusting the sequence of product categories to match a customer’s frequently viewed items. Upfront disclosure.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Kissmetrics

MARCH 2, 2018

Think your marketing technology (MarTech) stack is king? Pull yourself out of 2017. Your customers are dropping out of your funnel. Take their access to over 300 ad networks and exchanges, add an advanced bidding tool, and layer in very specific customer data from Bombora. Engagement is down. Look no further.

Social Media 206

Social Media Multi-channel Channel SEO 206

Smile.io

OCTOBER 30, 2023

With innovative technology and constantly evolving solutions, brands can trust Shopify to grow with them as they scale. Justina Blakeney launched her brand on Shopify Plus in 2017 after licensing her products to retailers like Anthropologie, Target, and Bath and Body Works.  more returning customers. Enter, Shopify Plus. 

Shopify 73

Shopify Merchant Services POS Omnichannel 73

OrderDynamics

MAY 30, 2019

So, what does a retailer need in order to deal with a return well and achieve this level of customer experience? Retailers need to ensure that they invest in returns management technology. The Store Associates can then reward the right behaviours , based on information easily provided by the centralized customer data.

Shipping Costs 80

Shipping Costs Management Customer Retail 80

retailnext

FEBRUARY 27, 2020

As per a report from Global Market Insights , IoT in the retail segment is expected to grow 21 percent from 2017 to 2024. Recent years alone have witnessed retailers adopting augmented reality, virtual reality and data analytics for gaining customer insights and improving shopper experience. Connected customers.

Retail 52

Retail Clothing eCommerce Information 52

BigCommerce

APRIL 21, 2017

Looking at your store’s overview data, including abandoned cart data , purchase funnel and most popular products is a great place to start. However, it’s helpful to dive into your customer data even further to really understand their behavior and who they are, enabling you to personalize their experience.

eCommerce 420

eCommerce Shipping Costs BigCommerce Gifts 420

BigCommerce

OCTOBER 20, 2017

Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. personalized customer pricing. The most successful B2B sellers now use consumer-based technology to provide B2C-like shopping experiences to their B2B customers. LTL shipping.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

BigCommerce

AUGUST 8, 2018

AI projects require data, machine learning, and technology experts working together. Data scientist expertise, for example, is often under-appreciated or over-generalized. Companies struggle maximizing on data projects by not having the correct expertise on the right project. Competing technology priorities.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231

GetElastic

SEPTEMBER 9, 2019

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. Facebook may be losing its lustre, with 15 million US users defecting since 2017 — 11 million of them millennials.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159