RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond.

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Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report , which notes that “Over the long term, the ecommerce market has plenty of room to grow and could increase from $3.3

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Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic.

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Retail TouchPoints

MAY 3, 2024

The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences. Save Mart also will upgrade to Instacart’s Storefront Pro in order to add advertising to its ecommerce storefront.

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Retail TouchPoints

AUGUST 1, 2023

How can retailers transform losses into profits? External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. As a result, profitability is now a top priority for retail CEOs. In 2019, it declined to 6.7%

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Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% in 2019 to 14.9% in 2019 to 14.9% The ultimate approach that smart ecommerce companies follow in that regard is automation. But then it fell to 12.2%

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RTP blog

APRIL 10, 2019

Last week, Retail TouchPoints broadcast its 2019 Connected Consumer Webcast Series , with retailers and solution providers alike sharing success stories and tips for providing a smooth experience across all channels. The RTP editors take the time to answer the question: What does being a Connected Consumer mean?

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ChannelAdvisor

JUNE 29, 2022

The beauty industry is getting a digital makeover, according to eMarketer’s new report, US Beauty E-Commerce 2022: How to Win Over Gen Z and the Ever-Evolving Online Shopper. That’s because the online trends and habits consumers formed during 2020 (e.g., Four Trends Facing the Beauty Industry. Expanded Social Selling.

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Retail TouchPoints

JUNE 1, 2020

Every retail journey — whether it’s a browse through a neighborhood store or a series of clicks through a web site — involves two simple things: First, a customer intention; and Second, an outcome, which, ideally for both retailer and customer, is a sale. E-Commerce teams can deploy even more advanced technology.

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Ecommerce Platforms

JANUARY 4, 2019

Is your business joining the ecommerce revolution? trillion in retail ecommerce sales projected worldwide for 2021. Companies embracing ecommerce marketing strategies are experiencing rapid growth. Prepare for the exciting future of ecommerce by implementing the emerging trends of 2019. billion by 2021.

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ChannelAdvisor

JANUARY 2, 2020

Welcome to ChannelAdvisor Pulse, our monthly e-commerce newsletter. 2020 Essential E-Commerce Calendar. Start the decade and the year off right with this essential e-commerce calendar. This popular biannual resource will help you prepare for everything e-commerce and retail-related from January through June.

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Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. eCommerce Returns: What To Expect In Early 2021. Consumers spent a total of $10.8 billion, which was a 15% increase compared to 2019.

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Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

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Retail TouchPoints

DECEMBER 13, 2021

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL represents a permanent shift that will change retail forever, for the better.

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Retail TouchPoints

JULY 6, 2020

In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. With the worst of the pandemic in the rearview mirror, Hauss asked retailers what they had learned. In February 2019, e.l.f. Leading Through An Unpredictable Crisis.

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Fabric Blog

APRIL 29, 2021

Williams Sonoma is a publicly traded consumer retail company that sells kitchenware and home furnishings. In 2019, e-commerce represented 55% of the company's total sales and, in 2020, it represented 71%.

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Frooition

JANUARY 3, 2019

Even if you’ve already made personal resolutions, it’s not too late to make some resolutions for your e-commerce business. Below are five easy e-commerce resolutions for 2019 that could change your business and your life: 1. Get competitive with delivery. Something to suit every customer. Explore New Marketplaces.

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Forrester eCommerce

JANUARY 6, 2020

With Holiday peak just behind us, apply lessons from 2019 for wins in 2020 (… and not just during Holiday!). Shoppers are not just looking for a good deal, they want to appease their sense of social responsibility to feel like they’re doing some GOOD with their purchase – or at least, not making it […].

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Retail TouchPoints

SEPTEMBER 4, 2020

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. Many e-Commerce sites have experienced increases in traffic and sales volumes equivalent to the holiday period in a normal year. According to the U.S.

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Retail TouchPoints

APRIL 18, 2024

If you’re not lucky, well, life goes on, albeit a little less comfortable or aesthetically pleasing than it could have been…unless you’re staying at Mint House , a new chain of boutique hotels that aims to combine the best of hotel and Airbnb experiences without all the parts consumers hate. A room at the Mint House 70 Pine location in NYC.

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Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. I have seen it everywhere, from my time as a retail and hospitality business owner to working with some of the best operators in the industry.

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Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

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Forrester eCommerce

OCTOBER 3, 2019

Halloween may be weeks away – but retailers and brands started to prep for holiday well before summer, and consumers know it’s coming (Selfridge’s opened its Christmas Shop in late July).

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Retail TouchPoints

DECEMBER 12, 2023

Online retailer Zulily , once a Silicon Valley darling, has begun the process of winding down its business, with court filings indicating plans to close its Seattle headquarters as well as warehouses in Nevada and Ohio and a liquidation sale underway online.

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Kissmetrics

MAY 9, 2018

E-commerce seems to be eating up the retail world right now. We’re seeing longtime brick-and-mortar retail brands closing or going bankrupt that we never would have expected to see disappear ten years ago. Here are the five most important factors for success in e-commerce that you can’t afford to ignore.

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Retail TouchPoints

AUGUST 12, 2022

2022 Hot 25 Retailers list — which identifies the brands that boosted their domestic sales by the highest percentages in 2021 compared to 2020 —exemplify three strong COVID-era trends: do-it-yourselfism, consumer preferences for more casual and value-priced apparel and increased alcohol consumption. The Kantar-NRF U.S.

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Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. e-Commerce to 5.8% as well as Tulsa, Okla., according to CNBC. in 2020, up from 4.7%

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

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Retail TouchPoints

AUGUST 2, 2022

The USDA Food and Nutrition Service is accepting applications for a $5 million grant, funded by the American Rescue Plan , to increase the number of retailers offering online shopping for customers who rely on the Supplemental Nutrition Assistance Program (SNAP).

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ROI Revolution

JULY 20, 2022

In 2022, US holiday retail sales are expected to reach $1.3 Holiday ecommerce is expected to grow 15.5% In this blog post, we’ll share all the stats, trends, and predictions you need to thrive during the 2022 holiday ecommerce shopping season. 2022 holiday ecommerce shopping expectations. billion in 2019!

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Retail TouchPoints

JANUARY 20, 2021

Translated into the world of online marketplaces, it’s certainly true that the massive COVID-19 shift to ecommerce was a boon to the biggest marketplaces: Amazon , Alibaba , eBay and Walmart. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. Census Bureau reported that ecommerce was 9.8%

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ChannelAdvisor

JUNE 29, 2022

The beauty industry is getting a digital makeover, according to eMarketer’s new report, US Beauty E-Commerce 2022: How to Win Over Gen Z and the Ever-Evolving Online Shopper. That’s because the online trends and habits consumers formed during 2020 (e.g., Four Trends Facing the Beauty Industry. Expanded Social Selling.

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Retail TouchPoints

JANUARY 20, 2023

Those sponsored positions are what are now known as retail media, which has become the third-largest U.S. The question to ponder is how other marketplaces will compete with Amazon in particular as retail media becomes increasingly competitive. consumers spent $1.7 What capabilities do retailers need? The playing field.

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ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. D2C grew 45.5%

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Retail TouchPoints

JULY 10, 2020

The retail industry is changing, fast. Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail.

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Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. Retailers can also create a return policy that avoids waste.

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ChannelAdvisor

AUGUST 17, 2022

As a consumer, you appreciate when your online orders arrive safely, on time and at a fair price. As a brand or retailer, it’s your job to make that happen. Now, consumers expect that same ease and convenience with every online store they shop. What Is the E-Commerce Order Fulfillment Process?

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