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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. This often gets the item back to the retailer in a quick enough turnaround to resell the items at the same price, avoiding margin loss. There’s no time for ill-fitting, poorly described items.

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Future Of Retail: Implementing Artificial Intelligence In 2019

Forrester eCommerce

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

Retail 408
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Future Of Retail: B2C Marketing And Loyalty In 2019 

Forrester eCommerce

To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.

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Holiday Season 2019 Kicks Off!

Forrester eCommerce

Halloween may be weeks away – but retailers and brands started to prep for holiday well before summer, and consumers know it’s coming (Selfridge’s opened its Christmas Shop in late July).

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Square Adds BNPL Option for Online Retailers with Afterpay Integration

Retail TouchPoints

Retailers including Amazon , CVS , Kroger , Macy’s , Nike and Walgreens have all added the option through partnerships with Afterpay, and a study by FIS found that BNPL transactions accounted for 29.3% in 2019. ecommerce share in 2020, up from 23.7%

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Predictions 2019: Retailers Must Invest In Digital To Navigate Change And Foster Loyalty

Forrester eCommerce

Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more.

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The State Of Retailing Online 2019: Omnichannel, Personalization, And Marketing

Forrester eCommerce

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF).