Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 279

Retail Mobile Reference Download 279

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Consider that 223 million consumers say they have or are open to shopping secondhand products.

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Consumer Clothing Retail Apparel 325

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 323

Consumer Omnichannel Leisure Supplies 323

Retail TouchPoints

JUNE 10, 2021

Retail sales for 2021 are now expected to grow between 10.5% growth that was projected in February 2021, though some analysts cautioned that different retail segments, at different times of the year, would see their own ups and downs. Additionally, some analysts cautioned that growth could cool down later in 2021.

Sporting Goods 177

Sporting Goods Travel Apparel Webinar 177

Retail TouchPoints

APRIL 5, 2021

Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. According to McKinsey’s 2020 Global Payments Report , a drop of four to five percentage points in the share of global cash transactions was forecast for the end of 2020.

Merchant Services 220

Merchant Services Payment Services Payments eCommerce 220

Retail TouchPoints

AUGUST 26, 2021

Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday season.

Consumer 317

Consumer Marketing Mobile Customer Experience 317

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Consumer Payment Services Fulfillment Multi-channel 152

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. million loss in Q3 2020. The DTC flywheel is designed to help brands effectively attract, engage, delight and retain customers across all channels.

Consumer 248

Consumer Channel eCommerce Customer Experience 248

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

Retail TouchPoints

MAY 3, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 186

Retail Mobile Reference Download 186

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. billion in sales in 2020. In 2010 , adults in the U.S. earning $26.97

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Consumer Social Media Retail Multi-channel 312

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 growth over all channels, reaching $789.4 Retailers With an Omnichannel Lead Flexed it During Holiday 2020.

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ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

Omnisend

DECEMBER 3, 2021

Adobe also saw a big increase in supply issues—there was a 169% increase of out-of-stock messages in online shops in November compared to the pre-pandemic January 2020. Nonetheless, this year’s shopping sales still broke records, as consumers spent 11.9% from 2020 For automated emails, the average conversion rate was 0.84%, down 36.6%

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels.

Shipping Costs 305

Shipping Costs Gifts Fulfillment Consumer 305

Kissmetrics

SEPTEMBER 3, 2021

While managing your website content used to be a time-consuming, exhaustive process that took hours of coding, new marketing technology has automated cumbersome processes, allowing marketers to dedicate time to other important pursuits. Then your MarTech tool can do the rest. Content Management. 6 MarTech Trends.

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Marketing Reference Leisure Consumer 278

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Through 2021, nearly all the major U.S.

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Retail TouchPoints

MARCH 10, 2021

It’s estimated that these figures will continue to rise gradually in 2021, due to the ongoing prevention methods put in place internationally along with the changes in consumer spending habits. According to a study from Digital 2020 , 47% of users have seen a significant increase in the time they spend shopping online.

Payment Services 279

Payment Services eCommerce Cryptocurrencies Digital Currency 279

Retail TouchPoints

MARCH 8, 2021

Since the start of the pandemic, companies have had to make an aggressive shift to an all-digital marketing approach, with email being the go-to channel. 2020 saw a huge upswing in email and online fraud affecting retailers, including spoofing of retailers’ websites, consumer account takeovers and fraudulent delivery of messages.

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Customer Data Travel Mobile Banking 156

ROI Revolution

JULY 7, 2021

Published June 24, 2021 | Updated July 7, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. Claim your copy so you can profit off of this channel’s meteoric rise. July 7 update. Apple’s iOS 14.5

Consumer 78

Consumer eCommerce Information Article 78

ROI Revolution

JANUARY 5, 2021

Published September 14, 2020. Updated January 5, 2021. From the completely unexpected impacts of the coronavirus on ecommerce to the twists and turns of Amazon Prime Day 2020 , 2020 introduced a mix of obstacles and opportunities for all brands and retailers. Post-holiday shopping season 2020 stats (part 2).

eCommerce 78

eCommerce Shipping Costs Toys Payments 78

Retail TouchPoints

APRIL 13, 2021

Ethical consumer goods brand The Honest Company filed for its long-anticipated IPO on April 9, 2021. In 2020, The Honest Co. million , with 55% of the increase coming from digital channels, according to the filing. million in 2020, and the company has yet to have a profitable year since its founding. The Honest Co.

eCommerce 279

eCommerce Consumer Consumer Goods Channel 279

Retail TouchPoints

OCTOBER 12, 2022

Consumers are once again enjoying the benefits of shopping in-store and are purchasing for a range of activities such as expanded social events or a wardrobe refresh as they return to the office,” says Jacob Hawkins, Forever 21 Chief Marketing, Digital and Omni Officer in a statement.

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Clothing Gifts Fashion Events 306

lateshipment

APRIL 2, 2021

Well, that’s because 2020 (the year of the pandemic) has drastically accelerated these changes, ergo leaving a lasting impact on businesses in the longer run. Amidst the wave of digital transformation and innovation in retail, eCommerce sales grew an astounding 30% in 2020, a number expected to grow in 2021 and in the years to come.

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Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

AUGUST 3, 2021

Sweaty Betty makes more than 80% of its revenue through the direct-to-consumer channel, which was a boon during the 2020 lockdowns. The acquisition of Sweaty Betty complements our strategic shift over the last several years from a traditional footwear wholesaler into a consumer-obsessed, digital-focused growth company.

Apparel 306

Apparel Marketing Consumer Channel 306

ROI Revolution

JUNE 29, 2021

Published June 29, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape. June 29 update.

eCommerce 78

eCommerce Events Blog Channel 78

ROI Revolution

JUNE 7, 2021

Published June 7, 2021. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace. In 2021, 93.3 monthly users in 2021. increase over 2021.

eCommerce 78

eCommerce Payments Mobile Mobile Payments 78

ROI Revolution

SEPTEMBER 30, 2021

Published September 30, 2021. With people spending more time inside their homes over the past year, redecorating and remodeling became common among many consumers. With people spending more time inside their homes over the past year, redecorating and remodeling became common among many consumers. billion in 2020.

Home Furnishings 78

Home Furnishings eCommerce Beauty and Health B2B 78

ROI Revolution

OCTOBER 27, 2021

Published October 27, 2021. Latest stats: Consumer electronics + COVID-19. Consumers spent nearly 8 hours online per day – up over an hour from the year before and 90 minutes from 2018. In line with that increased digital time, the consumer electronics industry has seen some significant growth. billion in 2021.

Consumer Electronics 78

Consumer Electronics Home Furnishings eCommerce Electronics 78

ROI Revolution

JULY 6, 2021

Published June 29, 2021 | Updated July 6, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 78

eCommerce Consumer Marketing Shipping 78

ROI Revolution

AUGUST 3, 2021

Published June 29, 2021 | Updated August 3, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 78

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ROI Revolution

DECEMBER 16, 2021

Published December 16, 2021. The ecommerce landscape experienced a multitude of changes over the course of 2020 and 2021, and Q4 of this year was no exception. As we prepare to exit the turmoil of the past two years to enter 2022, let’s take a look at how this year ended with the top digital marketing news of Q4 2021.

eCommerce 88

eCommerce Social Media PayPal Supplies 88

ROI Revolution

AUGUST 11, 2021

Published April 13, 2021 | Updated August 11, 2021. Advertisers and consumers alike are curiously awaiting Prime Day 2021 after last year brought unprecedented changes to Amazon’s annual shopping event. Stay tuned to this blog to be the first to uncover the latest Amazon Prime Day 2021 news, updates, stats, and trends.

Small Business Retail 78

Small Business Retail Food and Beverages Events Beauty and Health 78

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2% over the previous year, according to the U.S. Department of Commerce.

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Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. A report conducted by ShipStation found that consumers are ready to shop more than they were the last holiday season , as effects from the pandemic linger. Printing labels can be time-consuming.

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