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Future of Retail 2020 – Retail Industry CIOs Will Invest In Automation, Data, And Employees

Forrester eCommerce

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague, Madeline Cyr, and I interviewed experts within Forrester for our series: “Applying 2020 Predictions To Retail.”

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Slowing Growth For US Tech Budgets In 2020 And 2021, Varying By Industry

Forrester eCommerce

Even before the threat of coronavirus, the US economy was poised for a slowdown in 2020. in 2020 and 4% in 2021, according to Forrester’s latest US tech budget forecast: […]. Slowing real GDP growth of 2% or less in turn will lead to slower growth of US tech budgets: from 4.5% in 2019 to 4.2%

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Retail Industry Awards 2020: shortlist unveiled

TalkingRetail

The shortlist has been announced for the 2020 Retail Industry Awards. Now entering their 25th year, the Retail Industry Awards are firmly established as the ‘Oscars’ of the grocery industry, rewarding excellence across a raft of different categories, from the smallest independent stores to the largest of the multiples.

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The Canada Customer Experience Index, 2020 Results Are Now Live!

Forrester eCommerce

Forrester’s Canada Customer Experience Index 2020 reveals the scores of 147 brands across 12 industries. We added the utilities industry. This year is especially exciting for two reasons: 1.

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Reflections on IFA 2020

Forrester eCommerce

Last week, IFA 2020 took place both in Berlin and virtually. However, neither the excitement nor the experience could hide the fact that the consumer electronics industry struggles in times of […]. I attended the virtual fair, which was an excellent experience.

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The Forrester Wave™: Continuous Delivery And Release Automation, Q2 2020

Forrester eCommerce

After releasing “The Forrester Wave™: Continuous Delivery And Release Automation, Q2 2020” earlier this month, it’s a good time to pause and reflect on (in the immortal words of the Grateful Dead) “what a long, strange trip it’s been.” Industry progress is clear.

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Future Of Retail 2020: Retailers Will Create Bold Employee Experiences

Forrester eCommerce

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

Retail 339