Forrester eCommerce

JANUARY 20, 2020

I’ve just returned from NRF 2020. They showed how to deliver real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. There were more than 40,000 attendees and 800 exhibitors from 99 countries.

Retail 221

Retail Supplies Technology Customer 221

Forrester eCommerce

NOVEMBER 1, 2020

We are entering the 11th anniversary of Double 11 (AKA Singles’ Day) the largest shopping festival in the world in 2020. Brands and retailers are eager to recover from the impact of COVID-19 and will double down on their investment on […]. We expect that: It will be the longest and most complex Double 11 ever.

Retail 451

Retail eCommerce B2C Marketing 451

Forrester eCommerce

JANUARY 20, 2020

I’ve just returned from NRF 2020. They showed how to deliver Real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. There were more than 40,000 attendees and 800 exhibitors from 99 countries.

Retail 195

Retail Supplies Technology Customer 195

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market. The influence of consumer confidence on retail sales cannot be overstated.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

MAY 2, 2024

having spearheaded development of the IR program at Overstock in 2020. Prior to joining Beyond, she held leadership merchandising positions at Saks Off Fifth , Bloomingdale’s and Burberry ; she started her career at Bergdorf Goodman ; Alexis Callahan joins as VP of Investor Relations and Public Relations. Callahan is rejoining Beyond, Inc.,

Specialty Retailers 296

Specialty Retailers Retail Information Marketing 296

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. In 2020, that number topped 50%.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

BigCommerce

DECEMBER 8, 2020

Thanksgiving, Christmas, New Year’s Eve are the trifecta of most profitable holidays for retailers. 2020, however, is bringing in a…

Retail 407

Retail 407

Retail TouchPoints

MARCH 11, 2024

Krans previously worked at major publishers including Hearst and Condé Nast overseeing a host of revenue growth, advertising and marketing initiatives with an emphasis on retail, home, beauty and fashion campaigns. Macy’s media network hit the market in 2020 and quickly generated $105 million in revenue in 2021.

Retail 246

Retail Fashion Operations Marketing 246

Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. Retailers and their shoppers are whiplashed accordingly. Retailers and their shoppers are whiplashed accordingly. Shoppers are tugged by competing sentiments and forces.

Retail 232

Retail Presentation Gifts Channel 232

Forrester eCommerce

FEBRUARY 12, 2020

I recently hosted Forrester’s Predictions 2020 webinar, where I interviewed CEO George Colony and other Forrester thought leaders on the dynamics that will shape 2020 and beyond. Attendees were able to ask questions during the webinar, some of which could not be answered live.

Webinar 391

Webinar Other Customer Experience Information 391

Forrester eCommerce

APRIL 30, 2020

With the ever-changing economic landscape, Forrester’s Forecastview team developed a scenario model to understand the short- and long-term impacts of COVID-19 on the retail industry. Based […].

Retail 488

Retail 488

Retail TouchPoints

MARCH 3, 2021

The Planning and Visual Education Partnership (PAVE) has awarded Ielyzaveta Ignatyeva from the Fashion Institute of Technology (FIT) as the 2020 Bergmeyer Scholarship recipient.

Fashion 264

Fashion Technology Retail 264

Forrester eCommerce

MARCH 31, 2020

Retailers must ensure the continuity of information and resources across digital and store touchpoints — or risk losing customers to competitors that do. Customers believe they are engaging with one unified brand or organization, regardless of the device or touchpoints that they use.

Omnichannel 321

Omnichannel Retail Operations Information 321

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Retail 171

Retail Management Technology Operations 171

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 One point of concern that has picked up traction in the media is that December retail sales were down 0.7%

Omnichannel 225

Omnichannel Shipping Costs Department Stores Fulfillment 225

Forrester eCommerce

OCTOBER 15, 2020

Holiday 2020: India’s Festive Season Will Generate $6.5 Billion In Online Sales Online retailers in India are expected to generate about $6.5 billion in sales during this year’s festive month (October 15 to November 15), with around 55–60 million online buyers participating (see Figure 1).

Online Retail 313

Online Retail Retail Customer 313

Forrester eCommerce

OCTOBER 14, 2020

It’s Amazon Prime Day and Big Billion Days week — a fitting time to kick off Holiday 2020 and Forrester’s annual holiday prep blog series.

Events 278

Events Blog Marketing Customer Experience 278

Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world. 1, 2020, GameStop achieved net sales of $942 million , a 26.7%

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Forrester eCommerce

FEBRUARY 19, 2021

Since April 2020, we have estimated how the retail economies of 30 major US metropolitan areas are recovering from COVID-19. By aggregating 11 metrics (across retail sales, local economic indicators, and virus spread), our model predicts that these metropolitan areas will face differing levels of COVID-19 disruption.

Improvements 423

Improvements Retail Customer 423

lateshipment

OCTOBER 30, 2020

Shipping carriers are already straining their capacity due to social distancing norms and supply-chain restrictions. Retailers, on the other hand, will need to put in efforts from their end to survive and have a good holiday season run. shoppixelchick) October 25, 2020. New Year’s Eve - Thursday, 31st December 2020.

Shipping 243

Shipping Small Business Retail Marketing Retail 243

Retail TouchPoints

DECEMBER 17, 2020

The retailer collaborated with the Minnesota Dance Theatre to keep the Nutcracker production alive in its windows. design:retail has named Bloomingdale’s as the Platinum Award winner in the annual Winning Windows of New York holiday retail window competition. Photo by Kate Krabel. Photo by Spacecrafting. Photo by Spacecrafting.

Arts 299

Arts Gifts Presentation Apparel 299

Forrester eCommerce

JULY 21, 2020

Over the last three months, we have estimated how the retail economies of 30 major US metropolitan areas are recovering from COVID-19. By aggregating 11 metrics (across retail sales, local economic indicators, and virus spread), our model predicts that these metropolitan areas will face differing levels of COVID-19 disruption.

Retail 328

Retail 328

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”.

Retail 345

Retail Point of Sale POS Technology 345

Retail TouchPoints

NOVEMBER 27, 2020

There is no doubt that retailers have faced many struggles as a result of the pandemic. Brick-and-mortar stores were forced to shutter around the country, forcing retailers to amplify their ecommerce efforts, with varying levels of success.

Electronics 316

Electronics Consumer SEO eCommerce 316

Retail TouchPoints

DECEMBER 7, 2021

Despite supply chain disruptions, inflation and the new COVID-19 Omicron variant, the National Retail Federation is now saying that 2021 holiday sales increases could actually beat original forecasts. compared to 2020, but Jack Kleinhenz, Chief Economist at NRF, said he now thinks that number could go as high as 11.5%. in October.

Shipping Costs 288

Shipping Costs Consumer Supplies Definition 288

Retail TouchPoints

NOVEMBER 16, 2020

The design:retail Winning Windows legacy continues in 2020, honoring holiday windows not just in Manhattan but across North America. Due to the unique circumstances of 2020, this year’s competition will be judged virtually. Winning Windows of New York. 7-11; additional information will be forthcoming).

Download 264

Download Presentation Information Consumer 264

Retail TouchPoints

NOVEMBER 1, 2022

Retail Store Tours will launch an updated platform on Nov. The platform will support both RST’s in-person and virtual experiences to help uncover opportunities for innovation, performance improvement and revenue, building on the company’s virtual offering that launched in May 2020. 3, 2022 that will feature 25 new markets.

Marketing 288

Marketing Retail Improvements 288

TalkingRetail

SEPTEMBER 8, 2020

The shortlist has been announced for the 2020 Retail Industry Awards. Now entering their 25th year, the Retail Industry Awards are firmly established as the ‘Oscars’ of the grocery industry, rewarding excellence across a raft of different categories, from the smallest independent stores to the largest of the multiples.

Retail 124

Retail 124

Forrester eCommerce

APRIL 28, 2021

2020 was the year that every digital business fell in love with their OMS. With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly.

Management 451

Management Retail Fulfillment Customer 451

Retail TouchPoints

DECEMBER 27, 2022

retail sales excluding automotive increased 7.6% The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. of total retail sales, up from 20.9% Consumers and retailers navigated the season well, displaying resilience amid increasing economic pressures.”.

Automotive 286

Automotive Retail Gifts Online Retail 286

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. In May 2020, Aldi announced its plans to expand curbside pickup to 600 stores in 35 states by the end of July. “As The coronavirus pandemic has done little to slow Aldi ’s growth: the low-price supermarket chain has opened its 2,000 U.S. in a statement.

Retail 221

Retail Marketing Customer Fulfillment 221

Retail TouchPoints

MARCH 26, 2024

2024 introduces distinct challenges for retail brands navigating data privacy amidst Google’s removal of cookies. Though cookie depreciation has been a looming threat since the original announcement back in 2020, Adtaxi’s 2024 Privacy Survey tells us that 33% of respondents still lack a cookie-replacement strategy.

Retail 258

Retail Apparel Consumer Clothing 258

Retail TouchPoints

DECEMBER 6, 2022

A year and a half after relaunching as a digital-only retailer, the country’s oldest department store, Lord & Taylor , is adding a retail media network to its online offering. Over the past year, our focus has expanded to reimagine and reinvigorate the digital shopping experience for our customers.”.

Retail 300

Retail Department Stores Accessories Travel 300

Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. Retailers and their shoppers are whiplashed accordingly. Retailers and their shoppers are whiplashed accordingly. Shoppers are tugged by competing sentiments and forces.

Retail 130

Retail Presentation Gifts Channel 130

lateshipment

OCTOBER 23, 2020

But the 2020 season won’t just be bigger, it will be radically different thanks to one key factor: the COVID-19 pandemic. The panic around this virus and the broad swathe of destruction it has caused around the world ensure that 2020 will be remembered with dismay. How the 2020 Holiday Season Will be Different.

Shipping Costs 244

Shipping Costs Shipping Social Media Small Business Retail 244

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. retail sales last year, and approximately $218 billion of that was returned. . Approximately 16.6%

Retail 288

Retail Apparel eCommerce Consumer 288

Retail TouchPoints

FEBRUARY 25, 2022

Experiential retailer b8ta officially shut down its U.S. In March 2020, b8ta furloughed approximately 250 retail associates and laid off nearly half its corporate employees due to store closures. in 2020 over 2019 — and b8ta’s collection of high-end electronics made its shops a target for thieves.

Operations 305

Operations Other Retail Toys 305