Retail TouchPoints

MARCH 5, 2024

billion in digital spending in 2022 alone. But what works for ecommerce giants like Amazon and Walmart won’t work for Main Street, and with opportunities for small- to medium-sized retailers ripe for the taking, it’s never been more critical to get in-the-know. First-party customer data.

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Retail Customer Data Channel Arts 262

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. Despite the appeal and growth of ecommerce, retail profitability has been on a decline. in 2022 amidst the pandemic. This downturn persisted even as ecommerce evolved into a mobile-first business over the decade.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

ROI Revolution

JUNE 6, 2022

To give you a picture of the current D2C ecommerce landscape, we conducted a survey of over 170 digital marketing professionals from a wide range of industries and company revenue. In this article, dive into the data behind direct to consumer marketing and how your brand can leverage D2C for profitable growth. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 218

Customer Loyalty Customer Retail Shipping Costs 218

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. And in today’s omnichannel environment, that change is happening faster than ever.

Marketing 288

Marketing Customer Loyalty Omnichannel eCommerce 288

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings.

Operations 271

Operations Shipping Costs Omnichannel Customer Data 271

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. With global e-commerce sales projected to reach $6.3 A powerful solution for enterprise Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retailers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

365 Retail

DECEMBER 21, 2021

Now, as we move into a post-pandemic environment, what will 2022 bring for retailers? What does 2022 hold for the retail industry? 1. Focus on reaching ‘Omnichannel Nirvana’ ? . AI tools analysing millions of data points in real-time to optimise efficiency and?decision omnichannel nirvana. . decision making.?In

Social Media 104

Social Media Retail Payment Services Subscription 104

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Here are the latest digital marketing trends in the retail industry to help retailers refine their strategy for 2022 and beyond to maximize growth. First-Party Data Marketing Is The New Norm.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Omnisend

MAY 18, 2021

At the same time, a survey by Rolling Stone reveals that it’s likely the market will spike to an incredible $22 billion by the year 2022. Here, we examine the newest CBD eCommerce trends retailers should learn before selling in the coming years. What Is CBD Ecommerce? The Top CBD Ecommerce Trends.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. As foot traffic improves at the nation’s malls, the gap between digital commerce and brick-and-mortar retail continues to narrow. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 In fact, the U.S.

Omnichannel 307

Omnichannel Social Media Channel Mobile 307

Retail TouchPoints

SEPTEMBER 12, 2022

A logistics director who was hired in January 2022 focuses on assessing service-level agreements for these partners, conducts competitive analysis and examines customer data to gauge how fulfillment providers are performing.

Social Media 264

Social Media Shipping Costs Customer Experience Consumer 264

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Further digitizing the in-store side would maximize speed and convenience while empowering the customer.

Omnichannel 273

Omnichannel Toys Shipping Costs Sporting Goods 273

365 Retail

DECEMBER 7, 2021

Creating a Seamless Omnichannel Customer Experience. The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. . Providing Customers with a Personalised Retail Experience.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. The Nigerian ecommerce market’s contribution to the global growth rate in 2023 is expected to be over 25%. of Nigerian ecommerce revenue.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

365 Retail

FEBRUARY 23, 2022

As the premier event that drives the industry forwards through innovation, Retail Technology Show will bring the brightest minds in retail to the stage during the two day event, taking at London’s Olympia on 26-27 April 2022, with over 70 retail leaders and luminaries setting the retail agenda as part of its conference programme.

Technology 52

Technology Payment Services Retail Events 52

Ecommerce Platforms

JANUARY 27, 2023

In fact, The Generation Z communication Trends report shows that the average first response time for live chats in 2022 was below 40 seconds! So, customers still feel they’re getting helpful answers from someone who knows what they’re talking about. Here, the chatbot automatically tracks a customer’s behavior on-site.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Retail TouchPoints

APRIL 13, 2021

The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As use digital wallets, according to data from PayPal.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

Kibo

APRIL 26, 2022

Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers. Consider the following statistics from a March 2022 Bizrate/Digital Commerce 360 survey of over 1,100 consumers.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Retail TouchPoints

DECEMBER 28, 2021

Retailers selling online have benefited from the ecommerce surge engendered by COVID-19, but as with anything else in this industry, they can’t afford to rest on their laurels — particularly as reopened physical stores up their game. will surpass $1 trillion in 2022. Moving Closer to the Omnichannel Ideal.

eCommerce 275

eCommerce Omnichannel Fulfillment Order Fulfillment 275

Ecommerce Platforms

JANUARY 27, 2022

Plus, you can also create and issue customer feedback surveys, in case you need to get a feel for your clients’ sentiment towards you. You can also access the HubSpot CRM without paying anything, but you won’t get full analytics or extensive chat and omnichannel service options. Multiple methods of collecting customer data.

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. What is DTC eCommerce? Top 7 DTC eCommerce Trends.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Ecommerce Platforms

MARCH 14, 2022

Mobile POS systems are all the rage right now, and as we head into 2022, their adoption rate is only going to increase. Shopify is one of the biggest names in the ecommerce world, and it’s one of the best mPOS providers in the world right now. The 6 Best Mobile POS Systems For Businesses Going Into 2022. Try Shopify POS.

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POS Payment Services Mobile Payments 197

Ecommerce Platforms

APRIL 5, 2022

Intended for the modern and flexible world of commerce, a Point of Sale for your iPad can save you a lot of stress and money as a business owner. This all-in-one ecommerce system is brimming with functionality, ranging all the way from extensive inventory tracking to comprehensive analytics. Further reading ??. Go to the top.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

DECEMBER 27, 2021

If you’re looking for a convenient, easy-to-use tool, with affordable pricing and omnichannel support, Sendinblue really does have it all. Excellent segmentation, and a built-in CRM makes this a fantastic tool for developing deeper relationships with customers. Pros: Comprehensive tool for omnichannel email marketing.

Live Chat 104

Live Chat Multi-channel Subscription Arts 104

Smile.io

FEBRUARY 2, 2024

has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.    Judge.me , Gorgias , and Little Data emphasize the importance of reviews, personalization, and first-party data and offer ecommerce predictions for 2024. And we can prove it. 

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Optimizely

NOVEMBER 6, 2018

The online food market represents a massive opportunity for ecommerce brands. Forecasts for the future suggest that 70% of US shoppers could be buying groceries online by as early as 2022. Food ecommerce is expected to account for just 2.5% of total US food and beverage retail sales this year. Sounds exciting right?

Food and Beverages 268

Food and Beverages eCommerce Marketing Social Media 268

Kibo

DECEMBER 8, 2022

As more consumers and B2B buyers favor omnichannel journeys to complete their purchases, it’s more critical than ever for businesses to have an order management system that can support and enhance those experiences. This follows our earlier announcement of bring named the only Leader in The Forrester Wave : B2C Commerce Solutions, Q2 2022.

Management 62

Management B2B B2C Fulfillment 62

PFS

AUGUST 23, 2017

Rumors about the “death” of brick-and-mortar commerce are greatly exaggerated. Walmart has been on something of an acquisition spree, recently acquiring trendy online fashion brands ModCloth and Bonobos – the retailer’s third and fourth ecommerce acquisitions in less than a year. Re-imagining Commerce. Know thy customer.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Retail TouchPoints

APRIL 7, 2023

Hackers heavily target financial and payment data in breaches. More commerce is occurring online and retailers are becoming more vulnerable to attack. This causes friction in business decisions since consumers prefer omnichannel shopping options , but ecommerce increases cybersecurity risks. million on average as of 2022.

Payment Services 251

Payment Services Magazine eCommerce Improvements 251

Retail TouchPoints

AUGUST 3, 2022

Harness Data to Gauge Opportunities and Nuances . However, Fulop has learned that the needs of online consumers and those of in-store shoppers are very different , which is why data and insights will be especially handy in the future as more Brooklinen stores open and the brand strives to create a more localized store experience.

Jewelry 299

Jewelry Food and Beverages Omnichannel Channel 299

Retail TouchPoints

AUGUST 30, 2023

Even though it has retreated from the highs of 2022, the damage has had long-term ripple effects. In fact, 37% of retailers cited losing customers due to product price increases as a significant customer loyalty challenge, while 25% identified higher customer charges for formerly free or low-cost services such as shipping and return fees.

Customer Loyalty 261

Customer Loyalty Retail Shipping Costs Financial Services 261

Optimizely

MARCH 9, 2021

Oracle NetSuite , owner of the Bronto Marketing Platform, announced the “End of Life” status of its email marketing software suite with the last day of service set for May 31, 2022. Per the company’s email published by WRAL TechWire : “Dear Customer, “We have important news to share about the Bronto Marketing Platform.

Customer Experience 195

Customer Experience Demo Customer Data Omnichannel 195

Retail TouchPoints

FEBRUARY 27, 2023

The 100 responding retail CFOs that were surveyed in October 2022 represent companies generating revenue ranging from $250 million to over $3 billion annually. Another popular move: identifying alternative or backup suppliers, chosen by 38% of respondents this year, down from 49% in 2022.

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Supplies Retail Customer Data Technology 237

Retail TouchPoints

NOVEMBER 23, 2021

eMarketer estimates that by 2022, just one month away, the number of DTC ecommerce buyers will reach more than 103 million. Establish rigor in your data collection process. Build a foundation of connected consumer data. However, all that has changed.

Retail 277

Retail Mobile Consumer Omnichannel 277