Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Retail TouchPoints

NOVEMBER 6, 2023

Direct-to-consumer health care apparel and lifestyle brand Figs has opened its first permanent physical retail space in LA’s Century City Mall.

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Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? In fact, BOPIS became the new norm for items across all categories, from footwear and apparel to accessories, home goods, furniture and more.

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Retail TouchPoints

JULY 7, 2022

This expansion of its omnichannel offerings reflects growth plans that the retailer outlined in January 2022, when it revealed its goal of increasing annual sales to $8 billion to $10 billion and, over the next six to seven years, adding 500 new stores to its existing roster of more than 1,400 locations. through a new partnership with Shipt.

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Retail TouchPoints

JANUARY 27, 2021

Founded in 2011, MeUndies initially stood out with its bold, colorful and pop culture-infused prints as it acquired a loyal customer base through social media. We’re confident that we’ll continue to grow our business and customer audience while finding new ways to excite, delight and reward our loyal members.”

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Ecommerce Platforms

AUGUST 6, 2022

Running an efficient online store requires seamless order fulfillment , and often that means upgrading to a 3rd-party logistics (3PL) provider. This outsourcing of the fulfillment process works by sending products to the 3PL, where they store, pick, package, and ship the items as orders come in through your store.

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Fulfillment Shipping Costs Merchant Services Shipping 104

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer.

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Retail TouchPoints

AUGUST 19, 2022

Foot Locker and Fanatics have partnered to connect their ecommerce inventories by allowing Foot Locker fulfill its online orders through the digital sports platform. Customers will be able to shop these goods through footlocker.com, kidsfootlocker.com and champssports.com.

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Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

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Fulfillment Shipping Costs Omnichannel Operations 189

RTP blog

AUGUST 16, 2017

Debbie Hauss, Editor-in-Chief: I have to admit, I was surprised when I saw the results of the JDA survey — not because I think BOPIS and other fulfillment options aren’t important, but I didn’t think they would overshadow the importance of a unique store experience. That makes sense to me.

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Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

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Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Amazon’s done this before… just not for apparel. The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We

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Retail TouchPoints

MAY 3, 2023

Nearly 70% of children’s apparel is purchased in stores,” said Casey on the call. “We We believe our stores provide the very best presentation of our brands and are our highest source of new customer acquisition. Collectively, the new stores are expected to contribute about $40 million in sales this year.

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Retail TouchPoints

AUGUST 24, 2023

Shein and Forever 21 are joining forces in a deal that will allow Forever 21 to sell its youth-focused apparel to Shein’s 150 million online users. SPARC’s other brands include Reebok , Aéropostale , Lucky Brand , Eddie Bauer and Brooks Brothers.

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Retail TouchPoints

SEPTEMBER 29, 2020

In anticipation of customer demand for more and faster delivery options during the holidays, Bed Bath & Beyond has launched multiple options for same-day home delivery. Customers using the Bed Bath & Beyond and buybuy BABY websites will be charged a flat rate of $4.99 for orders over $39. for orders under that threshold.

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Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. ’ ” said Anderson. One of the key answers is convenience.

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Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. Unlike some DTC-turned-omnichannel companies, Collars & Co.

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Omnichannel Operations POS Document 177

Retail TouchPoints

NOVEMBER 29, 2023

I have one [mall] by me that used to mainly be apparel retailers. The goal was to go beyond just buying products on shelves and reframing the customer experience. Expanding the Mall Tech Stack During the height of the pandemic, some mall owners implemented new omnichannel services and solutions to meet the immediate needs of consumers.

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Retail TouchPoints

FEBRUARY 23, 2021

Performance was driven by the home, beauty, jewelry and watch categories, growth in digital sales and by acquiring new customers,” said Jeff Gennette, Chairman and CEO of Macy’s in a statement. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

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Retail TouchPoints

OCTOBER 6, 2022

Take note of category demands: While the Mastercard SpendingPulse revealed moderate growth across categories, electronics, apparel and luxury (excluding jewelry) are likely to have the most significant year-over-year gains. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6%

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Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world.

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Fabric

APRIL 11, 2023

Fashion and apparel storefronts always need fresh supplies of trendy clothes. That’s why, in a global apparel market that is on track to surpass $1.7 When a customer buys an item from the retailer’s online store, the supplier ships the product directly to the consumer on the retailer’s behalf.

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Clothing Fashion eCommerce Shipping Costs 130

Retail TouchPoints

DECEMBER 31, 2021

Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals. FaceTime and texting are becoming the way that retail employees will provide customer service to customers,” she noted.

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Home Furnishings Retail Shipping Costs Electronics 291

Retail TouchPoints

JULY 30, 2020

The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies. The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained.

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Retail TouchPoints

JANUARY 14, 2021

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience. Leaning on omnichannel capabilities from the start of the pandemic was key for both retailers. Although things are changing, customers are not looking for things to get more complex.

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Payment Services Retail Omnichannel Channel 190

GetElastic

DECEMBER 21, 2021

Working for a company that sells an ecommerce platform , it got me thinking about how this reality might impact online customer experiences. However, real winners in all this will be the companies that look at ecommerce as part of a multi-channel customer service experience. Read our Omnichannel Guide. Returns/Exchanges.

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Retail TouchPoints

JULY 8, 2020

Iconic apparel retailer Brooks Brothers has joined the ranks of retailers whose struggling businesses were tipped into Chapter 11 bankruptcy by the pandemic. From a customer experience perspective, being able to provide complete visibility both online and in-store to all that inventory was a big win for us,” he said.

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Retail TouchPoints

MARCH 14, 2024

Lazenby and his team began looking for proactive ways to bring the Bal Harbour Shops experience to customers beyond Miami Beach. “In In my grandfather’s era, landlords relied on their tenants to surprise and delight the customers,” he said. So very, very high-tech stuff.” ACCESS Pop-Up in Raleigh, N.C.

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Teamwork Retail

MAY 6, 2020

Omnichannel as a concept has taken over industry literature, and has been the obsession of retailers at all levels for many years. Omnichannel is well known for good reason, a seamless shopping experience can be the difference between effective customer retention and significant holes in the conversion funnel. . Gift Cards.

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Retail TouchPoints

DECEMBER 29, 2023

The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

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Retail TouchPoints

JULY 27, 2021

With this two-part series, we’ll investigate some of the trends that accelerated during the pandemic, and how developers are adapting investments and strategies to align with new customer needs. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix. Finding New Opportunities in Shopper ‘Adjacencies’.

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Events Food and Beverages Beauty and Health Small Business Retail 279

Fabric

MAY 17, 2023

and opened over 300 physical stores dedicated to its sneaker and streetwear-focused customers in the United States alone. The company has also embraced omnichannel commerce with its efforts to streamline the customer journey across sales channels and create an unparalleled online shopping experience. They had three options: 1.

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eCommerce eCommerce Platforms Shipping Costs EDI 130

Fabric

MAY 17, 2023

and opened over 300 physical stores dedicated to its sneaker and streetwear-focused customers in the United States alone. The company has also embraced omnichannel commerce with its efforts to streamline the customer journey across sales channels and create an unparalleled online shopping experience. They had three options: 1.

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eCommerce eCommerce Platforms Shipping Costs EDI 130

Fabric

MAY 17, 2023

and opened over 300 physical stores dedicated to its sneaker and streetwear-focused customers in the United States alone. The company has also embraced omnichannel commerce with its efforts to streamline the customer journey across sales channels and create an unparalleled online shopping experience. They had three options: 1.

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eCommerce eCommerce Platforms Shipping Costs EDI 130

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

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Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Retail TouchPoints

FEBRUARY 9, 2021

The pandemic has pushed the reach of digital retail beyond its traditional sectors — apparel, accessories and luxury goods. Of course, an ecommerce platform is only effective when it accommodates a smooth and enjoyable customer journey. Offer sincere and relevant recommendations based on customer viewing histories and profiles.

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