Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Today, it can be anything from a digital Costco card to an immersive VR experience.

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Omnichannel Consumer Channel Toys 311

365 Retail

JUNE 13, 2022

Hobbycraft , the UK’s largest arts and craft retailer, has partnered with leading digital commerce agency, Astound Commerce , to create a transformational ecommerce platform designed to power business growth, while inspiring its customers and empowering them to create.

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Arts eCommerce Hobbies Multichannel 52

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

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Retail TouchPoints

SEPTEMBER 7, 2023

There are so many ways we can leverage technology to drive a better customer experience and also a better employee experience.” – Liza Amlani, founder and CEO, Retail Strategy Group AI Opportunity: Merchandising & Assortment Planning “Merchandising is a very tedious, manual process.

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Supplies Arts Customer Loyalty Fulfillment 211

lateshipment

JULY 12, 2022

Negative comments from dissatisfied customers could drive potential customers to your competition. Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer.

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Retail TouchPoints

APRIL 5, 2023

It’s a community gathering place and, in turn, it’s the responsibility of the owner and programmer of that center to make sure that it has all of those things that keep the customer there, brings them in more frequently and encourages them to stay longer. Embedded in that is the next iteration of shopping experience centers.

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Food and Beverages Operations Consumer Omnichannel 296

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

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Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

FEBRUARY 7, 2023

Chen noted that the pandemic was a critical force in this shift. “Previously, there has been resistance from luxury brands who were unsure of how to replicate the bespoke experience that consumers expect in-store through online channels,” Chen explained. At Alibaba’s recent 11.11

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Payments Omnichannel Payment Services Consumer 273

Retail TouchPoints

AUGUST 24, 2022

“Look at the Dior Deck Pop-Up at Gurney’s Resorts, Gucci at Art Basel, or Chanel when they took over the Rockefeller Center skating rink,” Gonzalez said. These are experiences that will fuel retail because of the a-ha moments and awe they create and deliver.”

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Arts Retail Customer Experience Travel 257

Retail TouchPoints

FEBRUARY 6, 2024

The full store, measuring nearly 10,000 square feet , was designed by H&M’s in-house architectural team and takes its inspiration from the neighborhood’s well-known art galleries. To celebrate the debut, beginning Feb.

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Retail TouchPoints

APRIL 20, 2022

For approximately two decades, Cookies and Dr. Greenthumb’s have become two of California’s most prolific and trusted cannabis brands, with deep roots in the music, arts and entertainment industries. This technology is useful in cities and states that don’t allow customers to see the product.”

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Retail Social Media Technology Events 351

OrderDynamics

JULY 23, 2019

The Art of Retail: Balancing Retail Brand Experience In-Store and Online. And how can these two combine to form the perfect retail brand experience? But to compete with the convenience and endless aisle assortment offered online, meaningful customer experiences and brand engagement is crucial.

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Arts Retail Channel Comparison Shopping 50

Retail TouchPoints

NOVEMBER 20, 2023

“We’re excited to partner with Balenciaga on this industry-first experience, enabling a direct and exclusive connection between physical products and the creative inspiration of art and music behind them,” said Natasha Franck, Founder and CEO of EON in a statement.

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Arts Fashion Channel Technology 233

Sailthru

SEPTEMBER 13, 2017

The fourth could be thinking about an omnichannel connected experience that gets the brand closer to the customer. More retailers are starting to think about embedding personalization in the customer experience, and not calling it out specifically as personalization. And they could all be right.

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Arts Customer Experience Recommendation Clothing 68

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. Copywriting is a function; it’s not necessarily an art. AI has really created more room for the human narrative,” she said.

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Retail TouchPoints

MARCH 7, 2024

Michaels customers will then have the chance to discover local handmade artisans and support members of their community as they shop key MakerPlace categories such as home décor, fine art and woodwork.

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Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

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Social Media Shipping Costs Customer Experience Consumer 234

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience.

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POS Payment Services Payments Omnichannel 98

RetailMinded

OCTOBER 1, 2023

From harnessing the power of social media influencers to crafting intricate omnichannel campaigns , independent retailers must cross over the complexities of modern marketing tactics. Embracing Omnichannel Strategies The key to modern retail success is to embrace omnichannel strategies.

Retail 52

Retail Workshop Social Media eCommerce 52

Optimizely

JUNE 21, 2018

Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. All your customers care about is having a fantastic buying experience. This is exactly why it’s so important to have an omnichannel marketing strategy.

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Workshop Travel Channel Customer Experience 312

365 Retail

MARCH 5, 2024

“Our contact centre partners are bridging the gap, making state-of-the-art technologies such as artificial intelligence, machine learning, and big data analytics universally accessible,” Maczynski elaborates. “Our scope extends beyond conventional customer service,” emphasizes Ralf Ellspermann, CSO of Cynergy BPO.

eCommerce 52

eCommerce Technology Arts Online Retail 52

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

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Technology POS Retail Gifts 98

Retail TouchPoints

JULY 27, 2021

Looking at these new expanded opportunities, executives noted that assessing the intersection of health and wellness with retail, on-demand health and the integration of real estate into shopping experiences to help bring their destinations to the next level. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

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Events Food and Beverages Beauty and Health Small Business Retail 278

Retail TouchPoints

JANUARY 10, 2024

They may know that most of their customers are in the beginning of a sport or at the intermediate level, and they may outgrow REI and go to a specialty shop after that. But on that trajectory, REI is a trusted friend, so the main job of the physical space is to be a community center for consumers that are going to buy things omnichannel.

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Retail Consumer Arts Information 232

Retail TouchPoints

MAY 13, 2021

billion ) buoyed by the consolidation of the Sun Art supermarket business, in which Alibaba took a controlling stake in October 2020. Excluding the Sun Art consolidation, revenue was up 32% YoY to 674.4 .” Revenue for fiscal year 2021 (the 12 months ended March 31, 2021) was up 41% YoY to 717.3 billion yuan ( $109.5 billion ).

Home Furnishings 170

Home Furnishings Arts Merchant Services Operations 170

Retail TouchPoints

MARCH 8, 2023

The firm’s SVP explained to Retail TouchPoints that AI tools have supported several facets of his team’s creative process — from gathering mood board material to creating concept art and jumping-off points for projects. That means first crafting documentation and inputs that set the algorithm up for success.

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Retail TouchPoints

OCTOBER 18, 2023

Featuring a curated selection of Melissa & Doug’s top-selling toys across categories, including pretend-play sets, learning toys, baby and toddler products, puzzles, and arts and crafts, the store will add more context and excitement to the toy discovery journey than if a customer were browsing online or through one of the brand’s wholesale retail (..)

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Toys Arts Consumer Retail 206

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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Shipping Costs eCommerce Order Fulfillment Shipping 130

Ecommerce Platforms

MARCH 18, 2022

Help desk software is crucial in a world where customer experience is the key to running a successful company. Not only does it help you to keep track of your interactions with customers, but helpdesk technology can also make your teams more productive and efficient too. Excellent for omnichannel customer service.

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Multi-channel Live Chat Omnichannel Shopify 104

Optimizely

APRIL 18, 2019

It doesn’t matter if, for example, a customer is price checking products in your store before leaving, as long as they end up completing the purchase with you through another channel. But there is no one-size-fits-all approach to creating an omnichannel strategy that marries the two.

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Marketing POS Channel Clothing 299

Dynamic Action

JUNE 27, 2023

McKinsey expands on the benefits of customer-centric strategies from recent research and found that, “retailers have access to increasingly more granular and sophisticated data on their customers’ behaviour and purchases. How is The Customer Experience Evolving in 2023? McKinsey & Co. McKinsey & Co.

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Consumer Customer Retail Customer Loyalty 62

RetailMinded

SEPTEMBER 30, 2023

Welcome to the world of crafting a unique brand identity and customer engagement in retail. In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers.

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Customer Retail Customer Retention Recommendation 96

Omnisend

DECEMBER 14, 2023

Launch omnichannel campaigns When you’re launching your Boxing Day marketing campaign, you should consider turning it into an omnichannel campaign. This is because customers engaging with omnichannel campaigns spend 13% more. Whistlefish Whistlefish is an online store that sells art products such as greeting cards.

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Marketing Social Media Events Clothing 88

GetElastic

APRIL 17, 2019

This might not sound like an earth-shattering idea in ecommerce, but Amazon continues to refine their approach and serve as an industry leader in personalization of the online customer experience. An entire book could be written on the art of producing compelling product videos. Unimaginatively, it’s called “Amazon Personalize”.

eCommerce 129

eCommerce Arts Reference Customer Loyalty 129

Ecommerce Platforms

MARCH 9, 2023

This state-of-the-art software ensures you can interact with your customers wherever they are, including through social platforms like Instagram and Facebook. There’s a host of powerful tools to choose from with Constant Contact, including professional email templates, and a drag-and-drop builder for customization.

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Omnichannel Multi-channel Technology Live Chat 104

Retail TouchPoints

MARCH 5, 2024

This HOOPBUS was decked out in art from Micah Johnson, featuring the True Religion logo and other brand elements, and it traveled across the state of Indiana to historic basketball courts where different influencers were sporting True Religion.

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Fashion Travel Multi-channel Games 218

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. There’s no quick fix to transform your enterprise for the omnichannel 2.0

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Omnichannel Shipping Costs Shipping Fulfillment 312