BigCommerce

SEPTEMBER 12, 2017

Effectively targeting a ready-to-buy audience requires solid data and statistics on your customers. Although they have greater proximity to physical stores, customers in large or mid-size metropolitan areas spend more online annually ($853) than suburban shoppers ($768) or those in rural areas ($684). Ecommerce trends by city-size.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

SEPTEMBER 8, 2021

The result is not only more satisfied customers, but more loyal ones. . In his new book — fittingly titled The Digital Seeker — De Datta looks at “what causes the winners to win in digital, and what causes the losers to lose.” Raj De Datta: For 10 or 15 years we’ve been hearing about “customer-centricity.” Why is this?

eCommerce 185

eCommerce Customer Books Payment Services 185

Retail TouchPoints

AUGUST 1, 2022

Before there was TikTok to entertain us, there were books (and radio, theater, TV, music…but that’s not the point here). TikTok has teamed up with Barnes & Noble to launch a summer reading campaign — #BookTokChallenge — to encourage people to discover new books and authors and then share their reactions on TikTok.

Books 263

Books Social Media eCommerce Recommendation 263

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 144

Customer Payment Services Payments Other 144

Retail TouchPoints

JANUARY 20, 2022

We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format. Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015.

Clothing 236

Clothing Payment Services Apparel Department Stores 236

Optimizely

APRIL 3, 2017

Because mobile apps are structured differently than any other channel – even/especially when compared to browsing web via mobile – retailers who have apps can invite customers to interact with products and with branding in ways that can’t be done otherwise. Make personalized recommendations for future engagement.

Mobile 186

Mobile Customer Omnichannel Social Media 186

Retail TouchPoints

AUGUST 30, 2022

Unless a shopper knows exactly what they’re looking to buy, consumers in this space often fall victim to ‘overchoice,’ a term coined by Alvin Toffler in his 1970 book Future Shock. For example, Wireless AirPods are recommended when an iPhone is added to the cart. Product discovery is now a breeze for B.TECH’s customers.

Consumer Electronics 290

Consumer Electronics Electronics eCommerce Consumer 290

Kissmetrics

SEPTEMBER 2, 2020

This article covers how to choose the right software, the different types of software, and my top five recommendations. Some offer highly customizable invoices while others are easier to use with fewer customization options. However, not every software offers this capability on basic plans (but all of my top recommendations do).

Payment Services 363

Payment Services ACH Payments Banking 363

Retail TouchPoints

JULY 13, 2022

The app, which was created in partnership with Swiftly , aims to provide customers with enhanced mobile shopping experiences and generate new advertising revenue for the retailer. CPG brand partners can utilize dynamic ad placements, targeted content, sponsored searches and product recommendations to boost their sales.

Omnichannel 248

Omnichannel Payments Multi-channel Retail 248

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity.

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Retail TouchPoints

FEBRUARY 18, 2021

“There are some business types — for example large grocery or big box stores — where appointments may not be a requirement in the future,” said Cimarron Buser, President and CEO of the Appointment Scheduling & Booking Industry Association (ASBIA) in an interview with Retail TouchPoints. Are Appointments in Your Future? 4 Keys to Success.

Retail 294

Retail Beauty and Health Books Omnichannel 294

Retail TouchPoints

DECEMBER 10, 2020

Featuring a new interface that makes shopping easier, faster load times and more information for pet care, the revamped Petco.com is designed with a health- and wellness-forward approach that enables customers to shop their local store via in-store or curbside pickup. Customers also can earn Pals rewards with same-day delivery purchases.

Books 279

Books Recommendation Information Consumer 279

Retail TouchPoints

MAY 8, 2023

He added that for Q1 of this year, “conversion and basket sizes are down, and we see that fairly consistently across our customer base.” So the questions retailers should be asking themselves are: How loyal are your customers? That [retailer-loyal customer] interchange has never been stronger. What are you doing to nurture them?

Channel 241

Channel Merchant Services Payment Services Recommendation 241

Dynamic Action

OCTOBER 31, 2023

Simplifying options for customers and providing personalized experiences is crucial for retailers to stay relevant and customer-centric. Customer loyalty is declining, and, with increased digitalization and hyper-personalization, companies face a growing gap in meeting their customers’ evolving needs and preferences.

Customer 62

Customer Retail Consumer Demo 62

Kissmetrics

JANUARY 31, 2021

You’ll be well on your way to being more organized, productive, and transparent with your customers once you find a calendar plugin that works well with your current workflow. The name pretty much gives away what they’re best at, which is ensuring that your customers know your schedule down to the hour. .

Events 315

Events Books Download Demo 315

Retail TouchPoints

JUNE 15, 2022

Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. It also keeps employees happy with a more controlled flow of customers, reducing distractions during customer interactions. Appointments. Self-Checkout/Roaming Checkout.

Payment Services 261

Payment Services Books Live Chat Fashion 261

Ecommerce Platforms

SEPTEMBER 26, 2022

The best appointment scheduling apps for small business allow for quick bookings online, simple organization on the backend, and automated notifications for confirmations, cancellations, and modifications. Clients then come to the website to book times, like how a patient might book a time to see their doctor.

Small Business Retail 104

Small Business Retail Payment Services Books Payments 104

Kissmetrics

DECEMBER 21, 2020

Maybe it’s a new design or a new book. When you or one of your customers orders a product, only then is it printed and shipped out. When you or one of your customers orders a product, only then is it printed and shipped out. You may find your customers respond to your design, but only on certain products, but not others.

Shipping Costs 331

Shipping Costs eCommerce Books eCommerce Platforms 331

365 Retail

MARCH 1, 2024

This facility enables customers to bring in their Arc’teryx items for minor repairs, technical washes, and re-waterproofing, alongside offering product assessments and advice on care and maintenance. The store is not just a retail space but a community hub where customers can engage with the brand beyond its products.

Outdoor 112

Outdoor Apparel Books Events 112

Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience.

Customer 130

Customer Retail eCommerce Subscription 130

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Omnisend’s studies have revealed that custom automation can yield incredibly high open and click-through rates.

Customer 114

Customer Merchant Services Subscription Omnichannel 114

SellBrite

MARCH 2, 2021

You may have incredible products and a beautifully designed website, but none of this matters if customers can’t find your store. So if you haven’t made search engine optimization a priority, you’re missing out on potential customers because they don’t even know your ecommerce store exists. Optimize your site structure.

SEO 131

SEO Shopify Customer Books 131

Retail TouchPoints

JULY 28, 2020

Recognizing that more of its customers are shopping online this year, Nordstrom has ramped up the digital components of its Anniversary Sale. 19 for all customers and runs through Aug. The preview will feature an interactive, personalized shopping experience based on the customer’s shopping history. The sale begins Aug.

Books 193

Books Recommendation Customer eCommerce 193

FastSpring

NOVEMBER 4, 2021

We recently spoke with several software developers and asked them what they thought about protecting customer information and preventing data breaches during checkout. Book a demo or create an account today to see how we can help you grow your software business. Securing the Checkout Process: 6 Ways to Protect Customer Payment Info.

Payment Services 115

Payment Services Merchant Services Payments Information 115

Smile.io

NOVEMBER 15, 2023

Every brand aims for a loyal customer base that will support them no matter what. Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Groove

MAY 20, 2020

During the process of building, designing and launching an eCommerce website, businesses must decide how to inspire customers to make a purchase. In order to see an increase in your eCommerce conversion rate, start by improving the customer experience within your site. Show customer reviews. Use CTAs moderately.

eCommerce 370

eCommerce Payment Services BigCommerce Mobile 370

Kissmetrics

JUNE 21, 2021

After all, why wouldn’t you want customers to rave about your business to friends and family? From a potential buyer’s perspective, if your existing customers are happy enough with your company to recommend it, that speaks volumes about your business. It’s not just about getting customers, though.

Social Media 285

Social Media Reference Recommendation Books 285

Retail TouchPoints

AUGUST 10, 2023

Through an audit of various retail-specific mobile apps across product categories, Retail TouchPoints uncovered five feature categories that support the customer experience: User Interface and Experience Mobile app usage may be on the rise, but conversion rates are still a mere 1% to 2%.

Mobile 237

Mobile Retail Consumer Customer Experience 237

Retail TouchPoints

MAY 24, 2021

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized shopping experience and the ability to engage with its associates anywhere, and on any device. Multiple Vehicles for Associate-Customer Communication.

Social Media 191

Social Media Mobile Live Chat Recommendation 191

Ecommerce Platforms

FEBRUARY 22, 2022

They restrict your features after the free trial, but any customizations you made remain within the account. You also gain access to calendar syncing, custom payment and credit card settings, and card vaulting. Customizable scheduling tools that let customers book their own appointments.

Payment Services 104

Payment Services Merchant Services Payments Books 104

Retail TouchPoints

APRIL 17, 2024

When retail clients hire our firm, we present two general paths: 1) They can attract customers by lowering their prices and joining the commodity slugfest online, or 2) They can command a slight premium by convening customers around an experience that provides a physical, social and emotional payoff.

Consumer 130

Consumer Leisure Customer Books 130

Omnisend

MAY 10, 2023

Email gives brands an opportunity to reach customers over a channel they check voluntarily, without being too intrusive. At the same time, emails can also get overwhelming for customers. This leads customers to be wary of emails, and negatively affects the brand’s reputation.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Omnisend

JUNE 14, 2021

This means that, instead of having a copy of a JPEG that is an exact duplicate of another JPEG, you’d have a unique version of that JPEG—or book, or music, or physical product. An example of a receipt a customer would receive (here for a coffee cup). The move to “phygital”. Chicago Bears hologram.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Korona

MARCH 25, 2022

Given that the probability of an existing customer returning to purchase something at your store is 60-70% compared to the 5-20% chance of converting a new customer, it’s no surprise that eCommerce brands are prioritizing customer retention. 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 59

Technology Retail Customer Retention Customer Data 59

Kissmetrics

OCTOBER 22, 2020

Let me ask you a question… Would you rather have a beautiful website or a website your customers love? But if you nail your message you would be getting customers left and right without even knowing why or how they came to you. And if you’re not ready for that, then I recommend you quit before you even start. 3 Intercom.

Books 302

Books Shopify Games Conversion Optimization 302

Kissmetrics

FEBRUARY 6, 2021

Does your business book appointments online? Are you looking for the best WordPress booking plugins to help you streamline your workflow and increase customer satisfaction? An effective booking plugin can be an essential part of your business puzzle. Let’s get started. #1

Books 270

Books Payment Services WooCommerce PayPal 270