Forrester eCommerce

MAY 10, 2023

The relentless focus on new technologies such as generative AI and ChatGPT in the news media, at conferences, and in vendor pitches obscures the bigger picture: Technology plays a supporting, not leading, role in enabling certain consumer experiences or marketing execution.

Technology 322

Technology Consumer Marketing B2C 322

Retail TouchPoints

MARCH 7, 2024

— parent company of Bed Bath & Beyond and Overstock.com — has acquired the intellectual property of defunct flash-sale retailer Zulily , following that platform’s abrupt wind-down of its business in late 2023. Newly appointed Beyond, Inc. Beyond paid $4.5 and rebranded the current Overstock.com website to BedBathandBeyond.com.

Home Furnishings 246

Home Furnishings Order Fulfillment Jewelry Social Media 246

Retail Technology Review

JUNE 16, 2020

One in seven small business owners (14%) say they are transitioning towards becoming fully or mainly online enterprises since the outbreak of the Covid-19 pandemic in the UK, according to new research from Hitachi Capital Business Finance.

Small Business Retail 79

Small Business Retail Retail Internet Retail Supplies 79

Retail TouchPoints

JANUARY 31, 2024

Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale. News of the wind-down first broke in December 2023 , when the company began to advertise a liquidation sale on its website and filed several Worker Adjustment and Retraining Notifications (WARNs) outlining planned layoffs.

Fulfillment 209

Fulfillment Apparel Fashion Operations 209

Forrester eCommerce

MAY 11, 2022

“Now is the time … when talent is the number one priority among our leaders.” — Benji Baer, CMO at commercial real estate company CBRE The business news of late has been rife with discussions on whether or not brands should take a position on social issues.

B2C 343

B2C Customer Marketing 343

Retail TouchPoints

DECEMBER 11, 2023

Arkhouse already has a large stake in Macy’s and would be paying a premium to own the rest of the company — the offer values the retailer at $21 per share, about 23% over the $17 a share that the stock was trading at as of the close of business Friday. Share prices are up about 16% on the news of the bid in early hours trading today.

Toys 208

Toys Management Retail Marketing 208

Kissmetrics

JULY 9, 2021

You can get thousands of clicks to your site from Google News. Smart bloggers, news publishers, and digital content marketers are already tapping into this huge resource for targeted traffic and better search engine visibility. Google News is reserved for sites and blogs that publish timely, topical articles. What is News?

Article 362

Article Blog Social Media Presentation 362

Retail TouchPoints

MARCH 28, 2024

The company’s current CMO, Anna Stoermer, will transition into the Chief Merchandising Officer role. Hendrix will leverage her nearly 25 years of experience in retail, shopper marketing and business development to oversee Hy-Vee’s marketing and drive RedMedia’s strategic operations.

Retail 226

Retail Marketing Operations Customer Experience 226

Retail TouchPoints

OCTOBER 30, 2023

Following news of the sale, Unilever’s recently appointed CEO Hein Schumacher also said that there will be no major acquisitions in the foreseeable future as he focuses instead on business recovery, Cosmetics Business reported.

Subscription 269

Subscription Omnichannel Management Consumer 269

Retail TouchPoints

FEBRUARY 9, 2024

After months of teetering on the brink of collapse , Farfetch found a solution in the form of Coupang in late 2023, when the company agreed to acquire the luxury marketplace’s business and assets in exchange for access to $500 million in capital that will allow Farfetch to continue operations.

Department Stores 258

Department Stores Fashion eCommerce Operations 258

Retail TouchPoints

AUGUST 10, 2023

For the first three-month period following its March 2023 corporate restructuring into six distinct businesses, Alibaba Group increased Q2 revenue 14% year-over-year to $32.3 Through this self-driven transformation, we aim to catalyze innovation, promote vitality in our organization and enable businesses to focus on long-term growth.”

eCommerce 208

eCommerce Omnichannel 208

Groove

MARCH 8, 2021

Based on this news, many companies and organizations that are currently using the platform will need to migrate onto other platforms. When To Switch To A New Platform. When researching new ESPs and exploring alternatives, we suggest checking out the differences between Klaviyo vs. Mailchimp. Customer Success With Klaviyo.

eCommerce 370

eCommerce BigCommerce Shopify Recommendation 370

Retail TouchPoints

JULY 10, 2023

Alibaba’s stock price has shot up on the news, with this latest fine being widely viewed as the final move in China’s three-year regulatory crackdown on tech. Fintech firm Ant Group , an affiliate of Chinese ecommerce behemoth Alibaba , has been fined 7.1

Payment Services 226

Payment Services Consumer eCommerce Marketing 226

Retail TouchPoints

MAY 19, 2023

Staples has launched a new marketing campaign with the theme of “Business is Human,” highlighting the company’s belief that while AI “is and will continue to be a powerful tool, it is most effective when combined with human insights and expertise.” news outlets, print publications and audio and video streaming platforms.

Technology 244

Technology Information Marketing Customer 244

Retail TouchPoints

MARCH 7, 2024

Nestled among its Q4 2023 earnings was the news that Nordstrom plans to add a third-party marketplace to the Nordstrom.com website in April. “By The company’s digital business remains strong, accounting for 36% of sales in fiscal 2023. The company reported better-than-expected earnings for Q4 2023, which ended Feb. over Q4 2022.

Department Stores 229

Department Stores Customer eCommerce 229

Retail TouchPoints

OCTOBER 4, 2023

Amazon has opened a new Amazon Go store in the Tacoma suburb of Puyallup, Wash., according to reporting in Supermarket News and other outlets. The store’s assortment also includes products from local Washington State businesses, including Georgetown Brewing and Gilbert Cellars. The opening, which took place Sept.

Apparel 235

Apparel Payment Services Technology Other 235

Kissmetrics

MARCH 22, 2021

What good is launching a new business if nobody knows about it? Millions of new businesses start every month, so distinguishing yourself from the competition can be a hefty endeavor. We’ve hand-selected the best tools and services to generate buzz about your new business. Business Wire.

Social Media 300

Social Media Books Article Information 300

Forrester eCommerce

SEPTEMBER 16, 2022

The news this morning that Adobe is acquiring Figma is a development that makes a lot of sense: Design and collaboration are increasingly essential to customer experience (CX) and business success, and the two companies’ respective strengths will form a powerful combination.

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

MARCH 27, 2023

Shares fell significantly in response to news of the loan, and efforts to find a buyer have yet to produce results. The retailer aimed to buoy its dropping share price with a reverse stock split in early March, but the news caused share prices to drop further.

Management 237

Management Retail 237

Retail TouchPoints

JULY 18, 2023

News and World Report article that quoted in-court statements by David’s Bridal financial advisor Surbhi Gupta: “Candidly, I don’t know if there are other viable options. I’m not even sure we have the funds to finance a liquidation of the business.”

Article 229

Article Other Operations 229

Retail TouchPoints

SEPTEMBER 26, 2023

News of a looming bankruptcy came approximately four weeks ago , when Rite Aid had to face more than 1,000 federal lawsuits related to its role in the sale of opioids, equating to $3.3 Sources also revealed that Rite Aid plans to auction off its Elixir pharmacy unit and other valuable parts of the business. billion in debt.

Operations 258

Operations Retail Other Omnichannel 258

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs.

Retail 263

Retail Supplies Operations Technology 263

Retail TouchPoints

JANUARY 9, 2024

During his five -plus years at Vista Outdoor, he helped reposition and transform the business, growing revenue and profits to “historic highs” by focusing on organic growth, direct-to-consumer (DTC) initiatives and strategic acquisitions, according to a Solo Brands press release.

Outdoor 268

Outdoor Sporting Goods Consumer Channel 268

Retail TouchPoints

MAY 31, 2022

The news was announced in conjunction with the brand’s latest store opening in Jaipur, Rajasthan. Having established a strong customer connect and a proven business model, we plan to open another 50 stores over the next three years with key franchisee partners to drive the brand’s reach across the country.”.

Fashion 277

Fashion Marketing Other Retail 277

Retail TouchPoints

JULY 7, 2023

The news comes as Amazon’s Web Services (AWS) division looks to grow its reach in the cloud-computing space, demand for which is expected to grow exponentially with advancements in AI and machine learning. trillion by 2029, according to Fortune Business Insights. Amazon will invest an estimated $7.8

Telecommunications 243

Telecommunications Operations Technology Other 243

Retail TouchPoints

SEPTEMBER 27, 2023

It’s a good news/bad news situation. The bad news is, it’s a fight to literally the very last minute before money is exchanged. The good news is, that means you’re always in the mix until that very last moment.” Instead, brands should focus on “keeping an open dialogue with consumers ,” said Barron.

Social Media 292

Social Media Multi-channel Consumer Comparison Shopping 292

Retail TouchPoints

MARCH 15, 2024

I have a deep belief in our purpose, and I look forward to working with the leadership team and our partners to continue strengthening our business, driving profitability through operational discipline and execution that will improve growth, drive margin and generate cash to create shareholder value.

Retail 243

Retail Operations Management Customer Experience 243

Retail TouchPoints

JUNE 15, 2022

Microsoft it is reportedly testing out a new retail marketplace in the U.S. on its Bing search engine, according to multiple news outlets. We’ll continue to listen to feedback as we explore new ways to serve our customers.”. At the moment a “ couple hundred U.S.-based

Merchant Services 297

Merchant Services Payment Services eCommerce Shopify 297

Retail TouchPoints

JANUARY 31, 2024

In announcing the news, Walmart U.S. Today, I’m proud to announce our support for even more jobs by expanding and modernizing the facilities most core to our business: our stores. Walmart plans to build or convert more than 150 stores over the next five years while continuing its program to remodel existing stores.

Supplies 235

Supplies Blog Technology Improvements 235

Retail TouchPoints

MARCH 28, 2023

There are bright spots on the horizon though: Chinese officials are indicating an end to the more than two-year tech clampdown and Alibaba Founder Jack Ma has returned to China after a prolonged absence, which has been seen by some as a sign of a more business-friendly Chinese environment. News of the reorganization caused U.S.-listed

Other 258

Other Management Marketing eCommerce 258

Retail TouchPoints

MARCH 2, 2023

Rob Brooks, who was tapped to lead the Saks Off 5th store business (called O5 ) at the time of the spinoff, will take over the role of CEO of SaksOff5th.com, effective immediately. We are confident in Brooks’ vision for the company and in the expertise of his leadership team, and we look forward to what lies ahead for the business.”

Customer Experience 233

Customer Experience eCommerce Operations Customer 233

FastSpring

NOVEMBER 17, 2023

App developers and game developers may be interested in the latest news about Apple gearing up to comply with the EU’s Digital Markets Act. With the European Union’s Digital Markets Act continuing to ramp up, Apple may be making changes to its App Store policies to comply with the new act.

Merchant Services 114

Merchant Services Payment Services Marketing Games 114

365 Retail

APRIL 15, 2024

Metal Morphosis is set to open its new concept studio on Earlham Street in April. This family-founded business, with a 30-year history, has earned a reputation for trusted piercing services and will now offer additional bespoke services such as fine line tattoos.

Gifts 108

Gifts Events Retail Other 108

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. While you’re there, sign up for updates to get the latest news about our new speakers and more!

Retail 255

Retail Internet Retail Events Omnichannel 255

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. First, retailers must understand the growing trends in loss prevention to determine which strategies will best reduce the diverse types of theft, fraud and abuse impacting their business.

Recommendation 215

Recommendation Omnichannel Shipping Costs eCommerce 215

Retail TouchPoints

JANUARY 23, 2023

distribution center, according to a letter to employees seen by WDRB News. The closure was further confirmed by a commercial real estate listing stating that the 630,000-square-foot building will become available for a new occupant as of July 1, 2023. GameStop is reportedly planning to close its Shepherdsville, Ky.

Cryptocurrencies 286

Cryptocurrencies eCommerce Other Retail 286

Retail TouchPoints

OCTOBER 28, 2022

While we are encouraged by our progress across the business, the macroeconomic environment remains challenging worldwide,” said Brian Olsavsky, CFO of Amazon during a call with investors. But the retailer had some good news as well. This caused an initial dip following the announcement on Oct. billion , exceeding expectations.

Technology 285

Technology Retail eCommerce Consumer 285