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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

As AI hype moves toward action, new studies from chip manufacturer Nvidia and Google Cloud offer a look at the state of AI adoption in retail.

Retail 312
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Design Exec: Understanding Human Nature is ‘Terra Firma’ in a Fast-Changing Retail Industry

Retail TouchPoints

That means he studies culture and how we as humans live, interact and respond emotionally and physically to the world around us in order to help brands shape their physical experiences. When you do that kind of study, it frees you to think about who the end user is.” In some cases, brands like CB2 are below them. Why is that?

Retail 273
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Ahead of the Holidays, Here’s What Ecommerce can Learn from Self-Checkout Shortcomings

Retail TouchPoints

A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line. For example, a brick-and-mortar clothing shop might decide to run a holiday sale on certain items and find that more shoppers are coming into the store to buy items.

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Can the Last Mile Become a Fast Mile? Drone Delivery Could Make it Happen

Retail TouchPoints

A recent study by Northwestern University found that drones and ground-based robots are particularly off-putting for consumers — even compared to other automated delivery options like self-driving cars. But there are a lot of use cases for small items that make sense. Nash: I think it depends on the use case.

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Ecommerce Companies Should Care that the FTC is Targeting False AI Claims

Retail TouchPoints

They can start by learning about the kinds of claims the FTC plans to investigate, the established use cases for AI and ML in ecommerce, and how to safely evaluate these technologies to determine which ones are a boon to their business and which are bogus. What are some of the Established Use Cases for AI and ML in Ecommerce?

eCommerce 260
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Mercedes, Mastercard Drive In-Car Payments at Gas Pumps in Germany

Retail TouchPoints

And while refueling is the first use case for native in-car payments, research indicates that consumers, especially younger ones, would be willing to use the service for other purchases as well.

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Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year

Retail TouchPoints

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. Those early use cases make sense because they deliver immediate results. We are past the point of conjecture about whether AI will upend the retail industry; it already has.

Retail 288