Ecommerce Platforms

AUGUST 22, 2022

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. You can also add Richpanel support to any website or online store using their custom integration module. Multichannel Support.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

365 Retail

MAY 17, 2022

In the purchase process, payment is a delicate phase because it determines the transition from the purchase intention of the customer to the actual sale and the less friction there is at this juncture, the more pleasant the customer experience. Download the White paper.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. It was the second-most downloaded shopping app in the U.S.,

Mobile 273

Mobile Mobile eCommerce eCommerce Shipping Costs 273

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. Globally, consumers are downloading more apps than ever before, yet retention of those new app customers is an ongoing issue.

Retail 316

Retail Customer Loyalty Games Reference 316

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. JOANN uses geofences to power a free shipping coupon to customers shopping in-store, allowing them to receive their goods at no additional cost — even when they’re out of stock at that specific location. How do These Strategies Drive Results?

Payment Services 276

Payment Services Retail Shipping Costs Mobile 276

Retail TouchPoints

JULY 15, 2022

Then there’s the ever-tightening restrictions on data collection and tracking, making it harder than ever to target and engage consumers via traditional marketing channels. Macy’s RMN hit the market in 2020 and quickly generated $105 million in revenue in 2021.

Retail 289

Retail Download Marketing Customer Experience 289

Kissmetrics

JANUARY 26, 2021

Like most online apps, Discord starts with a download. Once you’ve downloaded Discord, open the setup file to launch it. This means you can hit a message and reply to someone directly on your text channel. This aids conversation flows, and it’s of obvious benefit to businesses that want to respond to customer queries.

Channel 316

Channel Games Download Social Media 316

Sailthru

SEPTEMBER 13, 2018

Traditionally, these retailers geared their shopping experiences toward physical spaces, where they excel at personalization and clienteling with top-tier customers. How can brands use digital channels to identify future high volume customers and bring that high-quality service online?

Customer Experience 68

Customer Experience Customer Retail Books 68

Retail TouchPoints

SEPTEMBER 2, 2020

In fact, alcohol was one of the fastest-growing categories in e-Commerce channels, according to Nielsen research : from the first week of March to June 27, 2020, online sales grew 309% over the same period year. Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out?

Food and Beverages 263

Food and Beverages Merchant Services eCommerce Shipping Costs 263

Kissmetrics

NOVEMBER 6, 2020

The goal of ASO is to drive more traffic to your app’s page in the app store, so searchers can take a specific action: download your app. The ASO process also requires a crucial understanding of your target customer base, including the keywords your potential customers are using to find apps similar to yours. Keyword Metadata.

Download 249

Download SEO Mobile Improvements 249

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 259

Shipping Costs Improvements Live Chat Retail 259

Wiser

FEBRUARY 6, 2023

A shopping experience that spans channels, allowing customers to engage with a brand online, in-store, and in between. According to Commbox , 90 percent of consumers use multiple channels when making purchases. With this type of strategy, different channels should not be operating separately.

Omnichannel 145

Omnichannel Channel Social Media Consumer 145

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Download our recent report, Turning Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration.

Merchant Services 272

Merchant Services Payment Services Payments ACH 272

Groove

DECEMBER 7, 2023

A PDF of the entire eTail West Agenda is available for download on their website. Some other noteworthy Keynote panel discussions include shaping the ideal digital customer experience, the state of D2C in 2024, and melding brand and performance marketing.

Events 195

Events Social Media Workshop Download 195

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Reach Customers On Any Channel.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

lateshipment

SEPTEMBER 16, 2022

But before that, we at LateShipment.com have prepared a downloadable checklist comprising 30+ actionable ways to help you boost holiday sales. Expand your sales channels to boom festive season sales. Brick-and-mortar shops: Ensure your efforts are consistent across online and offline channels. Feel free to check it out. .

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Omnisend

NOVEMBER 12, 2021

Today, 20-50,000 folks download the show each week. Scot is very much an entrepreneur, so he’s very interested in new, young companies, but he founded a company that he took public called Channel Advisor, which is a big vendor in our space. Over the past few years, digital channels have seen a few changes in the name of privacy.

Channel 78

Channel eCommerce Shopify Consumer Electronics 78

OrderDynamics

APRIL 2, 2019

The Oh La La ’s and the Non Non Non ’s: The State of Omni-channel in France. It set out to uncover the shopper’s view of retail omni-channel offerings. In the global report , results were presented to give an overall understanding on the state of omni-channel capabilities across the world. Ultimately, 50.5%

Channel 55

Channel eCommerce Merchant Services Books 55

Sailthru

JULY 7, 2023

To learn more about getting the most out of your testing strategies, download the guide from Campaign Monitor, also a part of the Marigold family, The Ultimate Guide to A/B and Multivariate Testing. A/B testing is critically important to understand and improve the results of your email marketing.

Improvements 148

Improvements Download Recommendation Customer Experience 148

Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. Go Micro, or go Home.

Payment Services 264

Payment Services Retail Multi-channel Payments 264

Retail TouchPoints

DECEMBER 22, 2021

Ecommerce brands are desperately looking for people with expertise in merchandising, customer experience, site design, conversion optimization and countless other roles, but the available talent pool simply doesn’t exist. Brands can’t easily redeploy in-store personnel to their ecommerce channel. What will Become of Ecommerce?

eCommerce 306

eCommerce Shipping Costs Shopify Conversion Optimization 306

Retail TouchPoints

NOVEMBER 10, 2022

Leverage insights across channels to drill into what works and what doesn’t to ensure you can maximize return on your advertising investments. Analyze how different creative components — from titles to images and even product descriptions — impact performance, especially as you advertise on increasingly crowded channels like social media.

Gifts 264

Gifts Social Media Shipping Costs Consumer 264

Retail TouchPoints

MAY 16, 2022

Develop a lead magnet, which could be a simple PDF that someone in your creative department spends an hour on with some type of tip, create a download page and link it on Facebook. You’ll find customers, and they’ll remember it when they’re price comparing you and another coffee maker company.

Social Media 325

Social Media Specialty Retailers Presentation Apparel 325

GetElastic

AUGUST 10, 2021

To scale and stay competitive, companies need to ensure they’re meeting customers where they are, on the devices they use, and are delivering consistent messaging. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” The “collect” mode has pretty much moved on to the digital space.

Outdoor 285

Outdoor Omnichannel Vend Multi-channel 285

ESW

MAY 23, 2023

With the ink more than dry on the TCA (Trade and Cooperation Agreement), UK-based retailers and brands with DTC channels still find themselves struggling to justify the expense and difficulty of selling into the Eurozone. All of these challenges ultimately lead to reduced margins, poor customer experience and loss of business.

Merchant Services 78

Merchant Services Shipping Costs Shipping Customer Experience 78

Retail TouchPoints

MARCH 31, 2023

Joe Yan: Our strategic focus right now is to to keep improving the customer experience. That includes [looking at] other paid marketing channels in addition to Meta and Google. And in unpaid channels we still have room to improve, for example, email notifications, incentives, rewards and merchandising. Yan: Definitely.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Optimizely

JANUARY 10, 2019

Now, marketers have to own the entire customer experience, from the first interaction to true customer loyalty across platforms and devices. By focusing on these three aspects of marketing, you’ll be able to succeed in this ever-evolving role and give your customers a fantastic experience from day one to 100.

B2C 231

B2C Marketing Social Media Customer Loyalty 231

Retail TouchPoints

DECEMBER 28, 2023

QR codes from a number of products and promotions are used to encourage consumers to download the app to reward purchasers of a number of brands across their most sustainable products. .’ Unilever in Canada has taken a more tangible and commercial approach to reward in launching its major Sustainable Rewards initiative Leap.

Consumer 271

Consumer Presentation Document Supplies 271

Kibo

OCTOBER 20, 2022

Headless CMS refers to a CMS solution that comprises the backend, APIs, and interface —allowing the user to present content across different channels. This type of architecture makes it easier for you to present the same piece of content across different web pages or channels – including websites, email, apps, and digital billboards.

Channel 62

Channel Presentation Customer Experience Management 62

Retail TouchPoints

MARCH 2, 2022

The app — which offers six linear channels, video-on-demand and original programming designed for streaming — has been downloaded more than 7 million times on Roku alone.

Multi-channel 204

Multi-channel Operations Download Fulfillment 204

lateshipment

JANUARY 30, 2024

Not just for the sake of your customers, even your support reps would agree that frequently tending to post-purchase issues and pacifying disgruntled customers only consumes all of your support team’s time, thereby preventing them from tending to other important tasks at hand. Without further ado, let’s get started.

Customer 130

Customer eCommerce Merchant Services Shipping 130

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Whether you call it omni-channel, unified commerce or multi-channel, one thing is clear: the ability to provide a seamless, consistent retail experience across channels is something to be thankful for.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. packaging, managing shipping and returns, customer support). Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

365 Retail

NOVEMBER 23, 2021

This issue has been exacerbated by channel and device ‘black holes’ in identification. More than a quarter (28%) of marketers have issues identifying shoppers when they visit the site using different devices, while 26% struggle to recognise customers when they move from one channel to another – from app to website, for example.

Marketing 98

Marketing Customer Customer Loyalty Channel 98

UpSellIt

JANUARY 13, 2022

Pay attention to these six trends to optimize your affiliate channel in 2022. Marketers utilize AI to streamline conversion optimization, content creation, and customer engagements. More Emphasis on Omni-Channel Experiences. More Emphasis on Omni-Channel Experiences. Affiliate Marketing Trends for 2022.

Marketing 134

Marketing Social Media Recommendation Channel 134

ESW

NOVEMBER 14, 2023

A dedicated flash sale site ensures that additional traffic and increased transaction volumes don’t disrupt your main ecommerce channel. Be sure to prioritise the following: Channels: Choose the channels your target audience frequents and uses the most. Will you require an email address, access code or app download?

Payment Services 88

Payment Services Payments Events Social Media 88