Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The sector has been in decline for two decades–and not because of Amazon or e-commerce. The main reason is that department stores failed to innovate.

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Department Stores eCommerce Consumer Channel 84

Retail TouchPoints

DECEMBER 14, 2023

The latest study shows that a new store opening boosts online sales in the trade area surrounding that store by an average of 6.9% in the immediate weeks following the opening; conversely, closing stores has an even greater negative impact on retailer performance, resulting in an 11.5% drop in sales on average.

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Retail TouchPoints

MARCH 1, 2024

Natori can use Albert to target customers who had previously engaged with and/or purchased similar products, registered on the ecommerce site or participated in a promotion. Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman.

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Social Media Department Stores Supplies Apparel 274

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Amazon’s disruption to commerce has been so profound, there is a term for it: The Amazon Effect. But in order to compete, brands need to do just that.

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eCommerce Payment Services Customer Shipping Costs 139

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. As with any challenge, addressing order management’s role in delivering a leading online shopping experience presents some key opportunities for retailers who can quickly and reliably fulfill e-commerce sales.

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eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

JUNE 22, 2023

We’re trying to keep that customer over 40, but we’re trying to go back to our younger customer as well,” Preis said during her session at CommerceNext’s Ecommerce Growth Show , held June 20-21 in New York City. In marketing, it’s not about one channel or another; you need the portfolio because things can change,” Preis explained.

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Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 273

Ecommerce Platforms

MARCH 18, 2023

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. What is Ecommerce? How Does Ecommerce Work?

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eCommerce Shipping Costs Payment Services Small Business Retail 104

Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. Traditional legacy brands have struggled with ecommerce, while their digital-first counterparts haven’t been able to translate to the physical world. Traditional department stores are improving their ecommerce offerings.

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Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

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Retail TouchPoints

SEPTEMBER 22, 2020

We can collect a lot of data about customers, where they’re visiting from and from what marketing channel, and really tie it together,” Zak said. We’re offering that type of service she’d get in a department store, digitally.”. Lesson 3: Plan for the worst, hope for the best.

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eCommerce Department Stores Social Media Channel 246

Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Home Furnishings Shipping Costs Apparel Clothing 358

RTP blog

APRIL 26, 2018

As many as 75% of B2B companies have customers who have asked if they can purchase from them online , according to a survey from Sana Commerce. Among companies that already have a B2B-specific web store, 76% are planning to upgrade it within two years — an indication that digital transformation is still a work in progress for many companies.

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Retail TouchPoints

NOVEMBER 21, 2023

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. In fact, Emarketer saw the ecommerce growth rate this October surpass those of November and December 2022. this year to surpass $1.3 billion online!

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Retail TouchPoints

JULY 8, 2022

Be wherever your customers are” has become the mantra of digital commerce, and whether brands and retailers like it or not, their customers are on Amazon. Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand?

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Department Stores eCommerce Consumer Customer 278

Steve Dennis

MAY 14, 2020

While growing competition from the likes of Net-a-Porter, Farfetch, TheRealReal and many others, along with its own vendors’ dialing up of direct-to-consumer efforts, makes it difficult for Neiman’s to gain relative market share, luxury e-commerce remains largely Amazon proof. luxury department stores.

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Department Stores eCommerce Multi-channel Books 173

Steve Dennis

JULY 6, 2021

As I finished writing the second edition of my new book late last year, the predominant retail narrative was the so-called great acceleration of all things e-commerce. Orders were placed by mail, fax, phone and, as e-commerce came into existence, by computer. The hybrid supply chain.

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eCommerce Retail Shipping Costs Multi-channel 148

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. Returns, exchanges and SaksFirst credit cards will continue to be accepted both online and in stores. This is the second such separation made by HBC in recent months.

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Do you foresee deeper integration between digital and stores?

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Retail TouchPoints

JUNE 4, 2021

The retailer attributed the results to strong growth across multiple KPIs and geographies, including ecommerce growing 55% to $545.1 year-over-year ecommerce growth, driven by a 71% increase in new ecommerce customers — even when compared to the heavily digital-focused Q1 2020. Net revenue reached $1.2 Overall sales rose $321.3

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Department Stores Jewelry Travel eCommerce 289

Steve Dennis

FEBRUARY 1, 2021

Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. The Bay has long suffered from the woes of unremarkable department stores. The lines are blurring. Digital drives brick and mortar and vice versa.

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Multi-channel eCommerce Books Department Stores 174

ROI Revolution

JULY 27, 2021

Ecommerce was up 8.3% In June 2021, ecommerce was up 95% over June 2019. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. Claim your copy so you can profit off of this channel’s meteoric rise.

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eCommerce Payments Payment Services Department Stores 78

Steve Dennis

MARCH 24, 2021

Similarly, higher-end or more precisely targeted specialty concepts are generally performing relatively well, particularly compared to their department store brethren. Retail Ecommerce Ventures is building an entire business around this strategy, resuscitating Pier 1 Imports, Dressbarn, and others. Amazon, Wayfair, Chewy).

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eCommerce Retail Travel Department Stores 109

ROI Revolution

APRIL 24, 2023

Since the COVID-19 pandemic, ecommerce back-to-school shopping has soared to new heights. In this blog, explor e answers to some common ecommerce back-to-school shopping season questions so that you can achieve your goals across the entire funnel and all of your marketing channels. CTR & 7.8%

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Retail TouchPoints

JULY 20, 2022

This is the seventh year of the Index , and while the company noted that top-performers “aggressively” rolled out optimized content, frictionless checkout and other cross-channel capabilities, there was a sizeable gap between industry leaders and their peers. In 2019, retailers adopted only 57% of mobile best practices. Loyalty programs.

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Omnichannel Retail Mobile Social Media 288

ChannelAdvisor

NOVEMBER 8, 2023

What can you do to make your e-commerce program thrive in the coming year? Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide.

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Consumer eCommerce Consumer Electronics Multichannel 52

RTP blog

DECEMBER 12, 2018

Glenn Taylor, Senior Editor: While they’re not entirely out of the woods yet, the turnaround of experienced by major department stores, including Macy’s , Kohl’s , Nordstrom and Dillard’s , has been impressive. I’ve noticed the change, particularly after writing about the poor performance of department stores in the two years prior.

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Sporting Goods Department Stores eCommerce Toys 150

Dynamic Action

DECEMBER 21, 2017

Women’s Wear Daily ran an article titled What Net Neutrality Means for E-commerce, Consumers, Retail , which looks at The Federal Communications Commission’s vote to repeal net neutrality and how the decision continues to make waves in the retail industry. ’ Read the full article here. . Ready for details?

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eCommerce Consumer Department Stores Retail 48

Steve Dennis

MARCH 21, 2022

Twenty years ago it was pretty obvious that mall-based, moderately priced, department stores were going to become increasingly disadvantaged by two primary factors. Amazon and other e-commerce providers were becoming more pervasive low cost and convenient options as well.

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Department Stores eCommerce Books Other 88

Retail TouchPoints

MARCH 22, 2022

Beyond marketplaces and retail media, there is another burgeoning area of ecommerce that was pioneered by Amazon (although it doesn’t necessarily get credit for it) — “ headless commerce.” The mantra recognizes that with the rise of ecommerce has come a more individualistic way of shopping.

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Small Business Retail Retail Shopify eCommerce 299

Steve Dennis

APRIL 9, 2017

With few exceptions, so-called “omnichannel” retailers are experiencing flat to slightly down brick-and-mortar revenues while their e-commerce business continues to grow 10-20%. The mostly moribund department store sector points to this new reality. Customers shop brands, not channels or touchpoints.

eCommerce 104

eCommerce Department Stores Channel Omnichannel 104

Steve Dennis

APRIL 3, 2020

Macy’s, the leading US department store chain, is illustrative of this approach. Significant investments were made in channel integration, deployment of mobile technology, localization of product assortments, and so forth.

Multi-channel 160

Multi-channel eCommerce Department Stores Gifts 160

ROI Revolution

JUNE 30, 2021

Ecommerce vs. in-person: Pandemic impacts in 2021. After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7% this year while non-ecommerce sales will see 2.2% yearly growth until 2025, and ecommerce will eventually see slight declines in growth. billion in sales.

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eCommerce Payments X-cart Small Business Retail 78

Kissmetrics

NOVEMBER 26, 2020

But that doesn’t mean popular digital channels are off-limits. Digital channels will be essential for luxury brands going forward. The pandemic hit department stores hard and forced luxury consumers to buy online more than before. Start by thinking about the channels you want to target. One option is a brand app.

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Marketing PPC SEO Magazine 363

Steve Dennis

MARCH 6, 2020

Needing to take an axe to overhead and store counts is the inevitable (and all too common) outcome of a value proposition and business design that is not sufficiently remarkable to win, grow and keep profitable customers. It’s convenient to blame Amazon (and e-commerce more broadly) for department store woes.

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eCommerce Department Stores Presentation Books 151

ChannelAdvisor

APRIL 11, 2022

Watch them on demand ( Emerging Marketplaces: Optimize Your E-Commerce Strategy for North America or Europe ) or review the marketplace profiles below to get started today. . The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Missed the webinars?

Beauty and Health 95

Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

Watch them on demand ( Emerging Marketplaces: Optimize Your E-Commerce Strategy for North America or Europe ) or review the marketplace profiles below to get started today. . The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. Missed the webinars?

Beauty and Health 94

Beauty and Health eCommerce Electronics Jewelry 94