Retail TouchPoints

MARCH 30, 2023

The Private Label Manufacturers Association reported that sales of private label consumer packaged goods soared 11% last year to nearly $230 billion. Sales of store brand products often rise during periods of economic hardship, and it’s clear that double-digit inflation has spurred consumers to turn to cheaper alternatives to save money.

Consumer 217

Consumer Food and Beverages Retail Supplies 217

RetailDive

AUGUST 24, 2021

The DTC brand is placing ads in the search results of the contact lenses specialist that the latter claims lead consumers to a confusingly similar site.

Consumer 109

Consumer 109

ESW

APRIL 19, 2024

ESW’s Global Voices Report Shows Many Developing Countries—including India, UAE, China, and Mexico–Are More Sustainably-Minded New York, NY—April 19, 2024—US consumers are less sustainably minded than they were just a year ago, according to a new Global Voices survey from ESW, the world’s leading direct-to-consumer (DTC) ecommerce company.

Consumer 78

Consumer Download Shipping eCommerce 78

BigCommerce

APRIL 21, 2020

Consumers take a lot of things into consideration when making a new purchase. Price, brand loyalty, and product quality are…

Customer 309

Customer eCommerce Consumer 309

Groove

APRIL 15, 2024

While there are plenty of options for B2C consumers, the unique capabilities a B2B customer requires simply are not available on B2C platforms and apps. The account management tools make managing a diverse customer base that may have many purchasing preferences much easier and less time-consuming.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

FastSpring

SEPTEMBER 8, 2023

Google , 37 attorneys general maintain that Google uses illegal, anticompetitive, and/or unfair business practices that restrict competition, drive up prices, and limit choices, all of which harm consumers that purchase games and other digital goods through the Google Play store. Led by Utah Attorney General Sean D. 6 trial be canceled.

Merchant Services 136

Merchant Services Payments Payment Services Consumer 136

RIS News

AUGUST 10, 2023

The new norm for the modern-day consumer includes access to multiple, convenient channels when interacting with a business. By combining your company’s touchpoints and contact channels to create an omnichannel customer experience, this will significantly enhance a consumer’s brand journey.

Omnichannel 60

Omnichannel Consumer Channel Customer Experience 60

RTP blog

JULY 1, 2019

By Shannon Andrick, Alliance Data In a world where time has become consumers’ most precious commodity and consumers are bombarded with literally hundreds of messages a day, consumers are saying one thing loud and clear: keep it simple. There’s a limit to what consumers can process at one time, and fine print adds friction.

Consumer 150

Consumer Live Chat Customer Loyalty Customer Experience 150

Retail TouchPoints

FEBRUARY 16, 2024

Consumers are only one click away from retailers at all times. While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand.

Customer Experience 269

Customer Experience Payment Services Improvements Customer 269

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. Preference for voice technology is not surprising considering consumers have been interacting with this technology in voice assistants for at least the last 10 years. The industry, valued at $5.2

Technology 162

Technology Consumer Retail Other 162

Groove

MARCH 7, 2024

Klaviyo Email Marketing: Advanced Segmentation and Personalization When you segment your master subscriber list with Klaviyo email marketing, the goal is to divide your contacts into small lists so you can send them more personalized content. With this information, you can market to the customer when you offer new styles of running shoes.

Marketing 370

Marketing eCommerce Platforms Shopify Shopping Carts 370

ChannelSale

DECEMBER 1, 2023

A key marketing concept is the consumer journey. Awareness The Awareness stage of the consumer experience is when potential customers first become aware of their needs, problems, or both. Consideration As we continue understanding the consumer journey , let’s look at the Consideration stage.

Consumer 52

Consumer Management Demo SEO 52

Groove

FEBRUARY 24, 2021

Sales is a transfer of enthusiasm; meaning all purchases made by consumers are based on emotional decisions. For example, let's pretend you have a list of highly engaged leads who have not filled out a Contact Us form. Consumers don't remain excited about spending their own money, so time is a key piece to this sales process step.

Customer 345

Customer Technology Information Marketing 345

Retail TouchPoints

SEPTEMBER 6, 2023

With no plans to return to brick-and-mortar, the company’s new loyalty program offers the brand another avenue to maintain contact with its consumers. In 2019, Hanna Andersson shifted to a fully DTC model , closing all its stores and ending its wholesale business.

Shipping 251

Shipping Consumer Customer Retail 251

UpSellIt

NOVEMBER 4, 2020

Each year, a palpable shift occurs in consumer spending during the holiday season: shoppers become more impulsive. As ecommerce prepares for the busiest online shopping period in history , let’s take a look and how and why consumer behavior is so affected by the holiday shopping season. Consumers Expect to Spend Money.

Consumer 145

Consumer Recommendation eCommerce Supplies 145

Groove

JANUARY 14, 2020

An abandoned cart workflow directs consumers back to their carts. Set your first email as a reminder email so that consumers are reminded of the item(s) they abandoned on your website. This will insert a block of the 3 most expensive products on your website that consumers will see. Create Emails for Abandoned Cart Workflow.

BigCommerce 360

BigCommerce Shopping Carts eCommerce eCommerce Platforms 360

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 263

Shipping Costs Payment Services Merchant Services Payments 263

Retail TouchPoints

AUGUST 2, 2023

Since 2021, states and the federal government have been pushing to provide consumers with more information about the parties with whom they transact. To help retail businesses and online marketplaces better understand the requirements of these laws, we provide more information regarding their application and compliance requirements.

Information 216

Information Customer Retail Electronics 216

Forrester eCommerce

JANUARY 13, 2021

Between really bad press (here and here) and bankruptcy (here), large contact center outsourcers have seen a rough last few months. Bad press for outsourcers spells trouble for and affects the brands that contract with them: Consumers will react regardless of whether the news comes from the company itself or up the supply chain.

Supplies 278

Supplies Consumer Management Customer 278

Retail TouchPoints

APRIL 19, 2024

After all, studies show that consumers care more about the environmental impact of their purchasing decisions than ever before. It is a technology that uses radio waves to read information stored in an antenna — at retail, this is most commonly placed in a sticker or tag — without requiring physical contact or a line of sight.

Technology 251

Technology Supplies Apparel Shipping Costs 251

Ecommerce Platforms

SEPTEMBER 24, 2019

The reason for this is because both of the ecommerce giants have been battling it out for market share all over the world, especially as Alibaba Group has successfully moved into Amazon's territory with consumer sales through AliExpress. Alibaba vs AliExpress: How They Differ for Regular Consumers. Yes and no.

Merchant Services 134

Merchant Services Shipping Costs Consumer Payment Services 134

Groove

FEBRUARY 17, 2024

Use urgency to activate a consumer’s fear of missing out (FOMO) and encourage them to retrieve their cart. Empathy: Consumers respond to brands that express empathy and understand where shoppers are coming from. Contact us at Groove Commerce to learn how our team can increase your open rates by 85%

Shopify 352

Shopify Gifts Mobile Shopping Carts 352

Retail TouchPoints

NOVEMBER 17, 2023

The Stitch Fix value prop has always centered around its robust data and analytics strategy — with so much insight into consumer behaviors and preferences, stylists can match shoppers to the perfect wardrobe pieces. Consumers can simply call or text the hotline number, 415-949-1002, with their question or concern.

Social Media 147

Social Media Multi-channel Gifts Fashion 147

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. New Look Stores. Retailers are also now tasked with turning temporary store hacks into longer-term standards.

Consumer 94

Consumer Retail Social Media Payment Services 94

Retail TouchPoints

DECEMBER 22, 2020

The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike. Consumer interest in sport, fitness, health and wellness has never been greater. 18 call with analysts. And Nike’s market opportunity is as large as ever.

Supplies 358

Supplies Customer Improvements Consumer 358

Retail TouchPoints

MAY 5, 2022

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives and satisfy their shopping needs. Consumer expectations have taken a quantum leap as more and more customers turn to ecommerce in lieu of brick-and-mortar locations. Only 4% call first.

Retail 241

Retail Customer Experience Channel Technology 241

Retail TouchPoints

AUGUST 10, 2021

A panel of women supply chain executives from Shoe Carnival , Nestle Nutrition and Hubble Contacts , moderated by Melissa Campanelli of the Women in Retail Leadership Circle, will reveal their secrets for success. Rethinking the Brick-and-Mortar Store.

Events 264

Events Supplies Omnichannel Consumer 264

Groove

MARCH 28, 2022

These prospects, leads and customers aren’t individual consumers, though. Outdated contact lists run a few risks when it comes to email marketing. For one, sending to unengaged, hard-bouncing contacts will negatively affect your email metrics. What is B2B Email Marketing? B2B Email Marketing Strategies. Clean Your Email List.

B2B 195

B2B Marketing Merchant Services Webinar 195

Kissmetrics

JULY 7, 2017

In the past, marketing to consumers based on things like how many pages they visited on a site were rudimentary at best. As the consumer visits more pages, browses more products or lingers on certain coupons, deals and offers will become more targeted and precise.

Consumer 260

Consumer Marketing X-cart Shipping Costs 260

Retail TouchPoints

MARCH 25, 2022

Cashierless checkout technologies, including these types of apps as well as those powered by computer vision that don’t require scanning barcodes, rose in popularity among consumers concerned about sanitary and health issues stemming from the COVID-19 pandemic.

Mobile 283

Mobile Technology Consumer Customer 283

Retail TouchPoints

OCTOBER 1, 2022

With customizable tools and analytics, email integration reduces the time you spend sending emails to individual contacts. As a result, you can create predefined lists tailored to different contacts’ needs. Additionally, an integration feature lets you group consumers and contacts according to their overall buying behavior.

Marketing 287

Marketing Mobile eCommerce Platforms Reference 287

Kissmetrics

JULY 12, 2021

Keeping up with what you should be measuring or targeting can be exhausting, difficult, and time-consuming. Let Constant Contact Deliver Powerful Emails Simply, and Easily. Constant Contact is an extremely useful email marketing automation tool that has powerful automation capabilities to take your marketing beyond just the basics.

Marketing 362

Marketing Payment Services Payments Events 362

ChannelAdvisor

OCTOBER 7, 2022

Our annual consumer survey has become a tradition since we first started it shortly after the beginning of the pandemic. E-commerce trends changed greatly that year, and since then, we’ve seen consumer habits start to stabilize — but not necessarily revert to the shopping preferences previously held. . Not necessarily.

eCommerce 52

eCommerce Consumer Webinar Shipping Costs 52

ChannelAdvisor

OCTOBER 7, 2022

Our annual consumer survey has become a tradition since we first started it shortly after the beginning of the pandemic. E-commerce trends changed greatly that year, and since then, we’ve seen consumer habits start to stabilize — but not necessarily revert to the shopping preferences previously held. . Not necessarily.

eCommerce 52

eCommerce Consumer Webinar Shipping Costs 52

RTP blog

DECEMBER 6, 2019

It thus has given rise to some consumer dislike for emails and, inevitably has led email click-through and open rates and customer contact ability to plummet. These findings reveal the urgency for retailers to limit mass marketing which is a pollutant and intrusive, and is not adapted to the real needs of consumers.

Consumer 195

Consumer Marketing Customer Events 195

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52