Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 314

Customer Loyalty Customer Consumer Gifts 314

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 153

Consumer Payment Services Fulfillment Multi-channel 153

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover. Challenge 2: Consumer Confidence — Slow to Recover. The influence of consumer confidence on retail sales cannot be overstated.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud topped the list. Consumers in every age bracket are in fraudsters’ sights. The youngest group of consumers is Generation Z.

Merchant Services 296

Merchant Services Customer Payment Services Social Media 296

365 Retail

APRIL 3, 2024

However, for many consumer brands, the divide between expectations and reality looms large. Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. In the retail landscape, the fervour surrounding generative AI has reached a crescendo.

Customer 72

Customer Outdoor Customer Data Customer Experience 72

Retail TouchPoints

AUGUST 30, 2023

Building a relationship beyond just transactions will prevent customers from purchasing based solely on discounts, which can ultimately hurt a retailer’s bottom line. Companies with loyal customers understand their customers’ needs and deliver personalized experiences. Tip 6: Allow customers to shop where they are.

Shipping Costs 256

Shipping Costs Improvements Live Chat Retail 256

Retail TouchPoints

SEPTEMBER 28, 2020

In a survey of consumers conducted by SmarterHQ , 23% said they planned to do most of their holiday shopping on Prime Day, as compared to 19% on Black Friday and 11% on Cyber Monday. The rescheduled Prime Day, set for Oct. 13-14 , will kick off the season. Non-Essential Retailers Likely To Trim Holiday Hiring. “The

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Optimizely

JUNE 10, 2020

Loyalty and rewards programs are great ways to show your customers that you appreciate them and to encourage future purchases. And consumers are looking for loyalty programs — according to Yotpo , 90% of shoppers surveyed would join loyalty programs from their favorite brands. Don’t like the mascara they’re offering today?

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Omnisend

JULY 14, 2023

Buy one, gift one. Launch a “Buy One, Gift One” campaign where every purchase enables the customer to send a similar item as a gift to a friend at a discounted price or even for free. This not only drives sales but also helps spread the word about your brand among your customers’ friends. Got a friend?

Reference 78

Reference Gifts Jewelry eCommerce 78

Optimizely

FEBRUARY 19, 2021

For my birthday every year, I still receive a tangible gift card to my favorite retailers rather than getting one via email, although other businesses still resort to that as well. How come certain businesses still find direct mail marketing as an effective way to stay top of mind and engage with customers? But what does it all mean?

Marketing 195

Marketing Social Media Shipping Costs Consumer 195

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

NOVEMBER 1, 2023

There’s one specifically just about personalization; we talk about how you can monetize customer data, mainly through relationships with CPGs; and retail media, which are all part of the same thing. Do you agree with this idea that there is essentially no such thing anymore as consumer loyalty?

Books 288

Books Omnichannel Payments Mobile 288

Omnisend

DECEMBER 7, 2021

Reaching out with after-holiday sales campaigns allows you to show appreciation for loyal customers who supported you through the busy holiday season. You can offer relief from the pressure of shopping for gifts and let them treat themselves a little with tempting deals and other perks.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

Smile.io

NOVEMBER 29, 2023

based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.    In the sneaker re-sell market, Side Kicks works with sellers and end consumers to offer rare, limited-edition shoes without carrying an expensive inventory. Keeping this in mind, U.K.-based

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

RTP blog

APRIL 16, 2018

There are more ways to segment the data, of course. In each case, you can use your data to fine-tune your email campaigns to reach proven gift buyers before holidays, send new-product launch day information to your “have to have it first” customers, and so on.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

Dynamic Action

AUGUST 11, 2023

With access to insights from visual merchandising tools, on-demand reports, accessible metrics and customer data insights, you will be equipped with the tools to build a visual and personalized “trading opportunity calendar.” With recommended actions, moments that matter to your customer become clear much more quickly.

Customer 62

Customer Customer Data Recommendation Demo 62

Kissmetrics

APRIL 20, 2021

Some retailers may offer curbside pickup options where consumers can drive to the storefront and get their orders while remaining inside their vehicles. This style of shopping is gaining popularity because consumers prefer the speed and convenience of online shopping. consumers have leveraged BOPUS to make purchases.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

365 Retail

OCTOBER 20, 2021

Orders are up 10% compared to an already successful Q3 2020, and the data shows referrals, up 15% YoY, are a key driver of this growth: consumers shared food and drinks brands 30% more in Q3 compared to the same quarter last year.

Beauty and Health 73

Beauty and Health Gifts Online Retail Fashion 73

RTP blog

JULY 20, 2018

After all, Nielsen reports that 92% of consumers believe recommendations from friends and family over all other advertising. On average, customers spend 3.3X the value of the gift card (across all verticals). So how can your business establish and strengthen these ties?

Small Business Retail 150

Small Business Retail Gifts Merchant Services eCommerce 150

Sailthru

JUNE 1, 2023

Acquisition and retention teams are increasingly relying on interactive content to collect zero- and first-party data, defined as personal, preference and intent data provided directly by the consumer. A cosmetics brand can ask shoppers to vote for their favorite fall hues to produce on-trend holiday gift sets.

Travel 78

Travel Customer Retention Demo Recommendation 78

Optimizely

AUGUST 31, 2017

Learn from these companies how NOT to target consumers, and instead focus on making your marketing truly personalized. Sometimes brands use less-than-ideal data collection and end up sending targeted messages to customers who don’t actually fit within a specific segment. Don’t become a tragedy.

eCommerce 199

eCommerce B2C Gifts Marketing 199

Liveintent

NOVEMBER 17, 2020

Email addresses—they’re easy to track, are provided directly by customers, and are widely used across the web. Consumers are spending more time online and in email. The pandemic has changed consumer behaviors, driving many to spend more time online— a 60-minute increase from last year. It’s a win-win-win situation.

Marketing 71

Marketing eCommerce Subscription Gifts 71

365 Retail

NOVEMBER 24, 2021

For eCommerce brands of all shapes and sizes, the Black Friday weekend—which also incorporates Cyber Monday—presents a huge opportunity to sell, but it’s also an ideal way to boost brand recognition, woo a new raft of consumers, and begin the process of turning one-time customers into loyal brand advocates.

Gifts 52

Gifts Shipping Costs Subscription Books 52

Kissmetrics

JUNE 1, 2021

Whether it’s for a loved one or a colleague at work, getting a gift for someone is never easy. That’s why if you run an e-commerce store, you should make it easy for your customers to select one of your products as a gift. Why Should You Create Gift Guides for Your E-Commerce Site? Identify Your Audience.

eCommerce 266

eCommerce Gifts Social Media SEO 266

Ecommerce Platforms

AUGUST 29, 2022

The best rewards apps for Shopify are an excellent way to improve engagement among customers, and boost your chances of repeat purchases. With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Dynamic Action

AUGUST 22, 2023

Beauty brands must understand and ensure they have a range of assortments, products, and pricing points aligned to their most profitable customer profiles. This is where not only customer data, but also market data, is vital. For example, identify the next “retinol” product through ingredient search.

Marketing 62

Marketing Retail Consumer Gifts 62

Kissmetrics

JANUARY 13, 2022

Gather More Customer Data. Data is king right? Gen Y and Gen Z are the consumers of the future. Some contain instant rewards such as free food, while others require you to go online in order to win smaller rewards like cash or gift cards. Here are a few ways to do that using gamification. Playable Games.

Marketing 260

Marketing Games Shipping Costs PPC 260

Omnisend

APRIL 25, 2021

A few months ago when searching for a unique gift for her book-loving brother, Sue stumbled upon a bookworm’s dream. She found the perfect gift, and the product met her expectations. Chances are likely that Sue will return to the site when in need of a book-themed gift again. Shrimp—or better yet, scallops—pairs wonderfully.

Shipping Costs 78

Shipping Costs Retail Recommendation Gifts 78

lateshipment

NOVEMBER 26, 2023

It covers impulse buyers — who make unplanned purchases motivated by emotional triggers such as peer pressure or “FOMO” from the holiday trends, gift givers — who are purchasing products for others, early bird or last-minute shoppers, and shoppers of different demographics (age, gender, spend threshold, etc). Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

JANUARY 6, 2021

Type of Automation Conversion Rate Lift Over Campaigns Abandoned Cart 42.64% 456.63% Omnisend customer data. With consumers clearly responding to cart abandonment efforts, we recommend a multi-touch omnichannel workflow to recapture abandoned cart sales. This may be why welcome messages convert over 50% of the time.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

GetElastic

MARCH 12, 2019

It’s time-consuming, it’s challenging, and it’s expensive. After all, AI can quickly analyze extensive amounts of customer data to identify emerging fraud patterns. Lack of High-Quality Data. AI is only as good as the data it receives. Fighting fraud isn’t easy.

Management 139

Management Shipping Costs eCommerce Merchant Services 139

Kibo

APRIL 21, 2021

Today’s modern consumer expects the in-store experience to provide the same convenience and flexibility of the online shopping experience. Nowadays, retailers miss out on an estimated $1 trillion in in-store sales because they don’t have the products customers are interested in. Inform Customers With Personalized Updates.

POS 62

POS Fulfillment Point of Sale Shipping 62

Sailthru

AUGUST 13, 2018

Another nice touch is the “Drop A Hint” feature, which emails product pages to consumers’ loved ones. You know, just in case they were thinking of buying a gift. Customer data helps you provide the best customer experience to turn a browser into a buyer. Segment Gift Givers. Long-Tail Nurture.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

Sailthru

AUGUST 13, 2018

Another nice touch is the “Drop A Hint” feature, which emails product pages to consumers’ loved ones. You know, just in case they were thinking of buying a gift. Customer data helps you provide the best customer experience to turn a browser into a buyer. Segment Gift Givers. Long-Tail Nurture.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

BigCommerce

JULY 30, 2018

What that told us is that people are comfortable with using Prime to buy their shampoo, for example, and then going back five hours later because they forgot shoes for their daughter, and then going back again six hours later to buy a gift for someone. Data’s Starring Role in Ecommerce. Each time they’re in and out quickly.

eCommerce 258

eCommerce X-cart Social Media Arts 258

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Customer analytics refers to the valuable data collected through your customers’ behavior to improve your marketing strategy. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. As a result, consumers are more concerned with their privacy than ever.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97