Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 225

Mobile Payment Services Technology POS 225

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer Electronics 271

Consumer Electronics Electronics eCommerce Consumer 271

Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers.

eCommerce 219

eCommerce Customer Loyalty Mobile Consumer 219

Retail TouchPoints

OCTOBER 28, 2020

A new study from OpenX and The Harris Poll predicts a rise in both consumer spending and marketing budgets for Q4 and 2021. consumers in late July (as well as 391. B2C marketers and 111 B2B marketers), revealed key insights about consumer spending patterns and behavior. The survey, which polled 1,000 U.S.

Consumer 190

Consumer B2C B2B Mobile 190

Retail TouchPoints

SEPTEMBER 11, 2023

True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV). CTV viewership is growing every year as more and more consumers “cut the cord,” and the vast majority of U.S. But just as the number of CTV viewers is climbing, so is the number of advertisers. “It’s

Consumer 228

Consumer Multi-channel Electronics Improvements 228

Retail TouchPoints

FEBRUARY 6, 2024

The problem is, consumers don’t seem to want them. A survey we recently conducted of 2,000 consumers found that the vast majority of shoppers (85%) were uninterested in using AI to help make purchasing decisions. And this problem will only become more intractable if consumers can’t shake their skepticism about AI.

Recommendation 257

Recommendation Customer Hobbies Technology 257

GetElastic

FEBRUARY 8, 2019

It’s projected that by 2021, mobile will account for 54% of total ecommerce sales. Mobile commerce has enhanced the shopping experience for consumers worldwide by making online transactions quick, convenient and smooth. Why optimize for mobile commerce? 6 ways to optimize mobile commerce: 1.

Mobile 167

Mobile Web Design Omnichannel Shipping Costs 167

RTP blog

AUGUST 13, 2018

And interestingly, a new study from Oath reveals that dads are predicted to spend more than moms on back-to-school gear. According to the study, dads will spend 34% more on school supplies compared to last year, and are more likely to buy high-quality products rather than simply snagging the latest deal.

Mobile 150

Mobile Games Supplies Travel 150

Retail TouchPoints

APRIL 21, 2021

I think more consumers, particularly millennials and Gen Z, are aware of the ability to pay with their wallet, so those two are big drivers. Mobile wallets surged 60% to account for 9.6% Digital Wallets Growing In-Store, but Credit’s Convenience Helps it Hold Strong. of brick-and-mortar transactions in 2019 to 11.4%

Merchant Services 285

Merchant Services Payment Services POS eCommerce 285

UpSellIt

MARCH 12, 2020

Offering consumers a deal is a surefire way to increase sales and create customer value. In the case study “ Unboxing Strategies for Box-Based Businesses ,” UpSellit examined whether well-timed incentives can change behavior and increase conversion rates. To read the full study, you can download it for free.

Subscription 84

Subscription Download Mobile Recommendation 84

Omnisend

AUGUST 25, 2023

They think it clutters the recipient’s mobile devices in a crowded space. In fact, 66% of consumers prefer promotional SMS to emails. They are valuable touchpoints that bridge the gap between brands and consumers. Also, it may offer exclusive deals directly to recipients’ mobile phones.

Shipping Costs 78

Shipping Costs Shipping Marketing Information 78

RTP blog

JULY 8, 2019

By Jamie Crespi, Blis Direct-to-consumer brands have been wildly successful the last few years — look at makeup and skincare company Glossier, which was just valued at $1.2 And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years.

Consumer 150

Consumer eCommerce Omnichannel Channel 150

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

DECEMBER 13, 2023

This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Smile.io

MARCH 13, 2023

The iconic brand has revolutionized the coffee industry and changed the way everyone consumes coffee. Outstanding mobile experience Starbucks has become a global brand worth billions of dollars and we can take lessons on what great things they do in loyalty and rewards. Their top quality is their outstanding mobile experience.

Payment Services 84

Payment Services Payments Mobile Omnichannel 84

GetElastic

SEPTEMBER 30, 2021

Shopping online, interacting with social media, installing mobile apps – all these actions leave a trail of data used to identify people. Just because companies are doing more to protect data, STATISTS recently did a study that exponential increase in data breaches since 2005. Consumers “own” their information.

Consumer 144

Consumer Information Fulfillment Social Media 144

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Wiser

APRIL 16, 2024

In the dynamic world of Consumer Packaged Goods (CPG), embracing change and leveraging technology are not just strategies but essential for survival and growth. You can read the full case study on Wiser.com.

Retail 78

Retail Definition Mobile Operations 78

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

Retail TouchPoints

SEPTEMBER 26, 2023

The driver selects the appropriate gas pump, and then, rather than authorizing the payment via a mobile device, the driver will complete the transaction through fingerprint authentication. After refueling, the driver will see how much fuel they purchased and the amount that will be charged to their Mastercard on the MBUX display. .

Payment Services 219

Payment Services Mobile Technology Customer Experience 219

Retail TouchPoints

APRIL 26, 2021

And while it’s premature to reference the COVID-19 crisis in the past tense, Inmar’s most recent Intelligence Shopper Insights Study provides clear insight into what marketers can expect in the months ahead, as the grocery industry settles further into the much anticipated “new normal.”. Mobile Engagement is Mandatory. Only more so.

Retail 272

Retail Mobile Reference Download 272

Retail TouchPoints

JANUARY 9, 2024

Digital Audio Meets Consumers Where they Spend Their Time In 2022, 74% of US internet users, or 222.7 compared to the 38% norm for other advertising studied by Dentsu. Simply by checking a few boxes in your programmatic platform, new inventory types are ready to activate and test. Leaving audio out is leaving money on the table.

Retail 274

Retail Omnichannel Channel Mobile 274

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Loyalty programs.

Omnichannel 237

Omnichannel Retail Mobile Social Media 237

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Retailers use location to deliver stellar experiences for customers through their brand’s mobile app.

Payment Services 230

Payment Services Retail Shipping Costs Mobile 230

Retail TouchPoints

JUNE 8, 2020

Virtually all recent smartphones come with NFC built in, so you can use a mobile wallet to pay with your phone without ever touching a terminal. Although it seems like nonporous plastic credit cards might be cleaner, one study found that cards are dirtier than cash. How can consumers stay safe while using contactless payments?

Payment Services 209

Payment Services Consumer Vend Point of Sale 209

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app. How mobile applications support B2B commerce.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

RetailDive

JULY 31, 2020

Nearly three quarters of young consumers said they watched more video on their smartphones this year than in 2019, according to the report.

Mobile 130

Mobile Consumer 130

Retail TouchPoints

MARCH 28, 2024

In fact, some studies have even found that traffic takes a toll on drivers’ health by increasing stress levels. The likelihood of delays also makes it challenging for last mile logistics companies to accurately predict delivery times, reducing their ability to meet consumers’ expectations when tracking deliveries.

Technology 249

Technology Presentation Travel Operations 249

Retail TouchPoints

APRIL 7, 2021

As we move into a second pandemic year marked by unprecedented shifts in consumer preferences and behaviors, one trend stands out: shoppers are turning to resale more than ever to optimize their at-home lifestyle. For most consumers, taking the time to focus on their space was something of a luxury before the pandemic. Here’s why.

Consumer 152

Consumer Hobbies Retail Toys 152

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

Payment Services 327

Payment Services Shipping Costs Electronics Fulfillment 327

MagentoBrain

JUNE 1, 2023

Mobile optimization is crucial for the success of any e-commerce website in today's digital landscape. With the majority of online shoppers using their smartphones to browse and purchase products, having a mobile-friendly user interface is no longer a luxury but a necessity. But why is mobile optimization so important?

eCommerce 52

eCommerce Mobile Payments Payment Services 52

RTP blog

SEPTEMBER 23, 2019

By Zach Morrison, Tinuiti Millennials and Gen Z consumers have over $200 billion in buying power, but to effectively market to both generations it’s important to know how they differ from each other, including what they buy and how they shop. Shopping trends often follow the consumer through their life stages.

Consumer 150

Consumer Multi-channel eCommerce Apparel 150

Retail TouchPoints

OCTOBER 1, 2022

According to a Litmus study , every $1 invested in email marketing yields a profit of $36 —which is quite a return. Additionally, an integration feature lets you group consumers and contacts according to their overall buying behavior. Mobile-friendly email templates. Mobile-friendly email templates. Automation function.

Marketing 261

Marketing Mobile eCommerce Platforms Reference 261

Retail TouchPoints

SEPTEMBER 6, 2022

At the same time, just to complicate things further for retailers, Gen Z actually likes to shop in physical retail stores, according to the study. The Generational Insights study indicates that while Gen Z still favors debit over credit, their use of credit is on the rise — and they want to build a credit history.

Merchant Services 242

Merchant Services Payment Services Financial Services Omnichannel 242

Retail TouchPoints

AUGUST 10, 2021

That said, tap-to-pay options still require a physical terminal and can sometimes stall with false declines, requiring customers to touch the terminal when they insert or swipe a card, whereas mobile wallets and solutions that turn the customer’s phone into the point of payment offer a true contactless solution. Benefits for the Retailer.

Payment Services 304

Payment Services Payments Customer Retail 304