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Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. Amid rising costs and fears of a looming recession, however, online retailers are finding they can no longer afford the level of generosity that customers have come to expect. retailers were revisiting their returns policies as of late 2022.

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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. There’s also not a lot of time for complicated return policies. Retailers can also create a return policy that avoids waste. Be Responsible and Transparent.

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Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Retail TouchPoints

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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UK Product Safety Reform Looms: How Online Retailers Are Preparing

365 Retail

To address this, in August 2023, the government published its proposals for reform of the UK product safety regime with the aim to stop unsafe items from making their way to UK buyers from online retailers. What could the new legislation mean for online retailers?

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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

American consumers spent an astounding $1.29 trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. So how can consumer electronics brands reduce the number of holiday returns this year? Bought the wrong item: 14.3%

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What is a Unilateral Pricing Policy?

Wiser

A unilateral pricing policy is a policy by which a manufacturer announces the minimum acceptable resale price for a product, and may refuse to conduct business with any reseller it catches selling those products under that price. A Brief History of Unilateral Pricing Policies.

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The Quick-To-Ditch Consumer Mindset And How Retailers Can Cope

RTP blog

By Mitch Doust, Cover Genius It’s no secret that consumer power is on the rise. It’s become one of the largest challenges facing online retailers and e-Commerce companies today. Translation: consumer experience. You can kiss comprehensive, one-size-fits-all policies goodbye. The key differentiator is CX.

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