Retail TouchPoints

OCTOBER 3, 2022

For example, if a lifestyle boutique is selling prepackaged beauty goods, it can expand into selling by-the-pump bulk soaps and lotions and refillable bottles to consumers looking for no-waste refills. That’s why rethinking operations and diversifying from beginning to end can set you up to quickly change course when you need to.

Shipping Costs 279

Shipping Costs Shipping Technology Gifts 279

Retail TouchPoints

MARCH 5, 2024

To mark International Women’s Day on March 8, Carhartt will donate up to $250,000 from women’s apparel sales online and in its 43 stores that day to support Metallica Foundation’s All Within My Hands program and its Metallica Scholars initiative.

Apparel 262

Apparel Retail Consumer 262

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. Taking place January 15-16 from 10 a.m. Get the Skinny on 2023 Trends.

Consumer 289

Consumer Food and Beverages Beauty and Health Toys 289

Forrester eCommerce

APRIL 5, 2024

Portfolio marketers have a broad role, from keeping up to date on market intelligence and developing go-to-market strategies and messages to launching offerings and training sellers.

Marketing 235

Marketing Consumer B2B Operations 235

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Train early and train often. Provide flexible scheduling.

Omnichannel 279

Omnichannel Consumer Management Technology 279

Retail TouchPoints

AUGUST 16, 2022

Laws and regulations that protect consumer data — such as the EU’s General Data Protection Regulation (GDPR), the removal of third-party cookie support and Apple’s increased privacy protections — are pushing ecommerce operators to find creative new ways to provide successful personalization. The Solution.

eCommerce 264

eCommerce Consumer Merchant Services Recommendation 264

Retail TouchPoints

SEPTEMBER 11, 2023

True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV). CTV viewership is growing every year as more and more consumers “cut the cord,” and the vast majority of U.S. But just as the number of CTV viewers is climbing, so is the number of advertisers.

Consumer 286

Consumer Multi-channel Electronics Improvements 286

Retail TouchPoints

APRIL 19, 2024

But inspiration struck while she was working for a retail-focused hedge fund and realized the lack of safe piercing options for consumers. Schneider started Rowan to create a safe yet joyful space for consumers to get pierced, celebrate life’s big moments and, perhaps most importantly, express themselves.

Retail 263

Retail Consumer Events Marketing 263

RTP blog

JUNE 7, 2017

While a select few retailers have found applicable uses for virtual reality (VR) in small doses on the consumer-facing side, Walmart is testing the tech at the employee level. The RTP team debates whether employee training via VR can be an effective tool or is just another tech gimmick. I think it’s a smart move.

Technology 150

Technology Definition Games Toys 150

Retail TouchPoints

JANUARY 20, 2022

Over the last few years, sustainability has become increasingly important to consumers. While several distinct consumer cohorts support sustainability, their underlying motivations — and actions — can differ significantly. Executives from both companies spoke at the2022 NRF Big Show , which took place Jan.

Consumer 278

Consumer Operations Retail Other 278

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

Consumer 278

Consumer Social Media Multichannel Fashion 278

Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. Where Traditional Learning Falls Down To create a safe space to learn, you must examine current training methodology.

Retail 263

Retail eCommerce Games Workshop 263

365 Retail

JULY 6, 2023

In-Store Digital Engagement solutions company, M-Cube , has unveiled its state-of-the-art digital signage installation in Florence train station, Italy. Located at Florence Santa Maria Novella train station, the 25 metre-long, 30 million pixel installation has 400 modules installed on a total surface of 200 square metres.

Arts 70

Arts Customer Experience Retail Consumer 70

Retail TouchPoints

SEPTEMBER 28, 2022

And what’s more, having its own installment payment service will allow Apple to understand its customers better: BNPL is a rich source of customer data and insight into consumer behavior. Needless to say, Apple needs to run a tight ship when it comes to consumer data protection — and more so now than ever with the U.S.

Merchant Services 182

Merchant Services Payment Services Shipping Costs Banking 182

Retail TouchPoints

FEBRUARY 27, 2024

A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand. This includes implementing robust security protocols, regular system audits, employee training and investing in advanced cybersecurity technologies. Training is needed that goes beyond stating rules and consequences.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

AUGUST 3, 2023

Nike has been lauded for its Nike Training Club app, which brings structured fitness programs and one-off workouts right to consumers’ personal devices. It will include both Nike Training Studios (NTS) and Nike Running Studios (NRS) to offer consumers at all skill levels both functional strength training and endurance workout options.

Gifts 244

Gifts Consumer Events Other 244

Forrester eCommerce

JULY 8, 2019

Something that could include, but really goes to a place that is beyond awareness training? Does your organization have a strategy for protecting employees at home as a part of your overall cybersecurity program? If you answered no, you’re not alone Employee privacy is a big reason why not. And yet, as the connected smart […].

Consumer 327

Consumer Information Mobile Customer 327

Retail TouchPoints

JANUARY 17, 2024

PawWire, which joins the company’s FashWire and GlossWire platforms, uses rich data sets and data science capabilities to enable consumers both to navigate the breadth of products available and also to have a more personalized product discovery experience.

Toys 264

Toys Social Media Clothing Presentation 264

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

AUGUST 21, 2023

As high inflation continues to pose a challenge for the American consumer, research shows that two-thirds of Americans plan to still spend the same or more on retail purchases in 2023. However, it’s no surprise that many of those consumers plan to prioritize shopping for bargains in-store.

Banking 242

Banking Improvements Games Payment Services 242

Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Operations 264

Operations Consumer Electronics Telecommunications Electronics 264

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. And if these people don’t exist, retailers have to commit themselves to training them.

Home Furnishings 312

Home Furnishings Retail Shipping Costs Electronics 312

Retail TouchPoints

FEBRUARY 20, 2024

Where Human-Driven Narratives Meet AI-Generated Content AI already has seamlessly been woven into consumers’ daily lives, offering personalized experiences, understanding preferences and serving predictive recommendations that make lives easier. Taking brand data further: AI is only as intelligent as the data it’s trained on.

Marketing 264

Marketing Technology Recommendation Management 264

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

Retail 290

Retail Mobile Consumer Operations 290

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments.

Toys 246

Toys B2C Social Media Accessories 246

Retail TouchPoints

OCTOBER 11, 2021

A global pandemic, social unrest, the proliferation of “fake news” and political gridlock have led to an erosion of consumers’ faith in some of our country’s most revered institutions. Consumers just feel like [shopping small] is a more optimistic experience,” said Thomas. They’re feeling heard. For things like services (e.g.

Consumer 147

Consumer Small Business Retail Customer Definition 147

Retail TouchPoints

JULY 19, 2023

“We put great effort into ensuring that our benefits package resonates with employees’ needs,” said Kelley Kurtzman, SVP of Consumer Field Sales at Verizon. Offer leadership and soft skills training Store associates are busier than ever. Our benefits package reflects a focus on wholeness as an individual, not simply as an employee.”

Technology 233

Technology Mobile Customer Experience Download 233

Retail TouchPoints

APRIL 3, 2024

Ackerman: When I was researching this industry, one thing I noted was that cannabis consumers are different across the country. Ackerman: I’m a deep believer in the education and training of staff; I believe we invest more in training time and dollars than any other dispensary.

Customer 272

Customer Retail Information Operations 272

Retail TouchPoints

JANUARY 30, 2024

Cultivate Ethical Proficiency in AI The journey toward responsible Gen AI in retail begins with an essential step — ethical AI training. This training goes beyond mere technical know-how, delving into the ethical quandaries and societal impacts of AI. Moreover, ethical AI training in retail should also focus on inclusivity.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

SEPTEMBER 3, 2020

According to the FTC, the company misled consumers by claiming that the locks had “double-layered lock design” and were made with “anti-shim and anti-pry technologies.” IoT security continues to be an oversight for many, but it doesn’t need to be — especially for retailers with a huge stake in the game.

Consumer 179

Consumer Retail Supplies Games 179

RTP blog

NOVEMBER 15, 2019

Many companies rely on and plan for it to contribute significantly to their sales goals for the year, knowing that consumers are spending their time — and money — online. Planning Ahead Through a series of drills and training exercises, emergency responders like paramedics and firefighters ready themselves for any foreseeable eventuality.

Payment Services 150

Payment Services Merchant Services Payments Retail 150

Retail TouchPoints

MARCH 4, 2022

Without question, the pandemic has changed the way consumers shop. To that point, it has been reported that 91% of consumers now prefer brands that offer recommendations and deals relevant to them as individuals. Algorithmic bias occurs when algorithms aren’t trained with sufficiently diverse datasets.

Retail 289

Retail Consumer Recommendation Clothing 289

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Additionally, mobile carts now are stationed throughout stores to house sensor removers along with mobile printers in the event consumers want traditional printed receipts. “By

POS 245

POS Mobile Payment Services Technology 245

Retail TouchPoints

JULY 10, 2023

Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from a person. Consumers today are continuously looking for the best prices before making a purchase decision.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

JANUARY 24, 2022

This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. You can’t neglect the importance of what your employees say and do during consumer interactions. How you train makes all the difference and can boost retention by 25%.

Customer 312

Customer eCommerce Operations Presentation 312

Retail TouchPoints

OCTOBER 11, 2023

That said, with a sensitive matter such as compliance, there must be a human check on the automated processes — but automation makes those checks far less time-consuming. Automated scheduling also frees up more time for managers to focus on training and coaching new employees. But good communication isn’t only about technology.

Management 278

Management Technology Operations Retail 278

Retail TouchPoints

DECEMBER 20, 2023

As a result, associate training and engagement came to the forefront. Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ).

Retail 264

Retail Supplies Merchant Services Social Media 264