Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

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Customer Experience Customer Supplies Technology 303

Retail TouchPoints

FEBRUARY 6, 2024

Of course, to any ecommerce veteran the inevitable deflation was visible from a mile away. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. The technology is too powerful not to. But the form that deflation has taken is still fairly surprising.

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Recommendation Customer Hobbies Technology 297

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Sporting Goods Technology Omnichannel Operations 317

Retail TouchPoints

JUNE 21, 2023

These reasons are why retailers consistently turn to technology for help. Some ways retailers have turned to technology for shrink reduction include RFID tags on products to cut down on theft, robots in aisles to check labels and automated pickers in the warehouse to lower the risk of damaging products.

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Technology Supplies Operations Mobile 267

Retail TouchPoints

FEBRUARY 23, 2022

The ideal of course is a unified payment experience that will not only connect all the available cryptocurrencies but also won’t present any additional obstacle to customers. Get ready for a technology retouch. Sesie Bonsi is the CEO and Founder of the secure touchless payment solution Bleu.

Payment Services 356

Payment Services Cryptocurrencies Social Media Telecommunications 356

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

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Mobile Gifts Download Presentation 96

Retail TouchPoints

NOVEMBER 17, 2023

The problem, of course, is that storing items so high up means it’s nearly impossible to read their labels, barcodes or QR codes, making it difficult to know not just what’s up there but whether it needs to be plucked down, and when.

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Improvements Fulfillment Operations Presentation 252

Retail TouchPoints

JANUARY 26, 2023

After sweeping up millions of square feet in warehouse space to meet the pandemic-driven surge in ecommerce demand, Amazon has now reversed course, closing or canceling dozens of facilities across the country. The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach.

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Sporting Goods Retail Fulfillment Customer Experience 331

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

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Supplies Customer Experience Technology Omnichannel 272

Retail TouchPoints

MARCH 14, 2024

Of course, that hasn’t stopped them, not in the least. and one of the most consequential has been the dispersion of individuals away from major city centers enabled by advances in remote work technologies and changing philosophies. “But to our knowledge this is the first pop-up that’s been done on the scale of a shopping center.

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Retail TouchPoints

FEBRUARY 26, 2024

Since then, the demographic makeup of California has changed dramatically, not to mention the economic and technological realities of the state and the country. Sherwood took Retail TouchPoints behind the scenes of the chain’s technology and service evolution as it continues to grow across the West. How do you tie that all together?

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RTP blog

SEPTEMBER 18, 2017

So you go to the retailer’s app or mobile site, scan the barcode and find the sweater in your size. Of course, checkout is simple because the retailer set up tools that enable one-touch checkout, so that checkout is as easy as tapping a button — without requiring a customer to enter in all their payment, shipping and billing information.

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Merchant Services Multi-channel PayPal Mobile 300

Sailthru

SEPTEMBER 26, 2018

Of course, that’s far easier said than done. Mobile: The Centerpiece of In-Store Personalization. That’s why we called mobile the crossroads of commerce and why smartphones are the centerpiece of in-store personalization. Including the physical stores. Emails remind you of your points balance and store events.

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Mobile Recommendation Channel Shopping Carts 94

Retail TouchPoints

DECEMBER 12, 2022

But when the brand incorporated virtual fitting room technology from AI-first mobile body measuring company 3DLOOK , the solution helped TA3 Swim cut its size-related customer return percentage nearly in half, to 9% , over a six-month period. “If Of course, regular sizing was also an issue since the perfect fit was absolutely critical.

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Apparel Small Business Retail Recommendation Technology 213

Kissmetrics

NOVEMBER 2, 2021

With so much technology making web, app, and software designing more accessible to the masses, you have the opportunity to create new websites and apps for your brand. 13 Testing Tools for Mobile UX – Article. Mobile is everything in marketing these days. You’ll need mobile-specific UX research tools.

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Books Mobile Download Information 225

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 29, 2019

million mobile point-of-sale (POS) devices in the U.S. Of course, that doesn’t mean that all of them will be retail-centric. Mobile POS systems are becoming quite popular in the restaurant business. Below are five practical use cases for retail-based mobile point-of-sale. It will pay for itself in time.

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Point of Sale Mobile POS Information 57

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. Retail jobs offer the unique opportunity to interact with people from all walks of life, learn valuable life skills and, of course, take home a paycheck. But good communication isn’t only about technology.

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Management Technology Operations Retail 278

BigCommerce

DECEMBER 19, 2017

Mobile payments are also making an increasing impact. This shift to mobile is pushed along with the ever expanding list of payments-enabled devices. 28% of millennials prefer shopping on their smartphones (a mobile device) rather than on their computers. In 2016, shoppers spent more than $1.9 trillion worldwide. Smartwatches.

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Merchant Services Presentation Payments Payment Services 337

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. Wayne Slavin is co-founder and CEO of Sure , the insurance technology leader that unlocks the potential of digital insurance.

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Shipping Costs Shipping eCommerce Small Business Retail 269

iVend

APRIL 9, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

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POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

AUGUST 26, 2022

Of course, vice versa is also the case if you love your brand look and web app but want a more robust back-end solution. Consider now the speed of technology evolution. Coming back to our opening question, there are compelling reasons for both this new paradigm and technology moving quickly. Versatility. Is Now the Right Time?

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eCommerce Mobile Technology Improvements 290

Retail TouchPoints

FEBRUARY 7, 2023

It seems retailers are finally upgrading their marketing technology stacks with this technology. Major opportunities include content production — especially for marketplaces — and product descriptions, product recommendations and of course customer service.

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Retail POS Apparel Department Stores 277

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. 5G is critical for these technologies to deliver the wow factor. Ritesh Mukherjee is an accomplished leader focusing on global communications and technology. Tractor Supply Co.

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Sporting Goods Payment Services Retail Supplies 263

Retail TouchPoints

JUNE 18, 2021

Over the course of the pandemic, brands and retailers felt the pressure to level-up their digital experiences. The brands that do embrace this technology are reaping the benefits. The brands that do embrace this technology are reaping the benefits. Photo credit: MOSCOT.

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Mobile Omnichannel Technology Consumer 178

Retail TouchPoints

APRIL 20, 2022

The byproduct, of course, is hoping that the consumer connects and experiences the cars while in a NIO House. One way is the development of apps that make the mobile experience even better for current and potential car owners. in Electrical Engineering from the National Institute of Technology Warangal. .

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Retail Automotive Mobile Consumer 279

Retail TouchPoints

SEPTEMBER 21, 2023

This tool sits alongside virtual try-on technology for apparel products; and The ability to save receipts in the app , making them easily accessible for reference or in the case of returns. Customers also can start the return process on their phone and then drop off the item with Curbside Return Service.

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Subscription Apparel Reference Information 264

RTP blog

APRIL 29, 2019

Using mobile technologies that are available today, here are two scenarios being put into use today to consider: The Connected Associate : Put simply, shoppers like buying from people who know what they’re selling. The Connected Team: Of course, connecting associates to the information they need is only half the battle.

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Retail Mobile eCommerce Workshop 150

Retail TouchPoints

FEBRUARY 17, 2022

In the wake of Latin America’s ecommerce revolution, the widespread hope is that the pandemic won’t just underscore the region’s comparatively poor state of logistics technology and delivery speed, but rather catalyze an overhaul. He is the Founder and CEO of Mexican start-up Cargamos , a last-mile logistics technology platform.

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eCommerce eCommerce Marketing Technology Fulfillment 336

Retail TouchPoints

DECEMBER 31, 2020

Many people will still want to go out to a brick-and-mortar store, of course, but the dynamic has changed and brands will have to adapt their strategies to suit. On the ecommerce side, this means having a website or mobile app that doesn’t just “do the job” — it has to be exceptional. New Technologies Will Drive Success.

Consumer 342

Consumer Omnichannel Customer Experience Technology 342

Sailthru

MARCH 9, 2018

Of course, personalization factors into that as well, streamlining the customer journey by only recommending relevant products, for example. Of course Amazon is going to be on the list. And throughout, IKEA embraces technology to make that it feel cooler. T-Mobile: Figure out where you can be the best.

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Mobile Retail Recommendation Social Media 90

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 29, 2019

million mobile point-of-sale (POS) devices in the U.S. Of course, that doesn’t mean that all of them will be retail-centric. Mobile POS systems are becoming quite popular in the restaurant business. Below are five practical use cases for retail-based mobile point-of-sale. It will pay for itself in time.

Point of Sale 40

Point of Sale Mobile POS Information 40

Ecommerce Platforms

AUGUST 28, 2019

So, we wanted to outline an interesting solution for a payment gateway for those who are looking for both mobile, in-store, and online payment collecting. Mobile, POS and eCommerce payment processing available. Support for mobile, in-person and offline payments. For instance, you can include a mobile POS solution for $7.50

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Merchant Services Payment Services Payments Mobile 106

Retail TouchPoints

JUNE 8, 2020

Near-field communication (NFC) is similar to radio-frequency identification (RFID) technology, except that NFC only allows devices to connect and share information if they’re within about four inches of each other. Can fraudsters exploit NFC technology? Here’s what U.S. What exactly is NFC and why are more people using it now?

Payment Services 213

Payment Services Consumer Vend Point of Sale 213

Retail TouchPoints

FEBRUARY 23, 2022

But with the rise of omnichannel fulfillment, “phygital” experiences and more elevated storytelling, Nicholas believes design is going to matter a lot more: “Not at the expense of functionality or technology, of course, but through and with those elements.” Nicholas added that retailers will need to create a “synergy of these forces.”

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Fulfillment Vend Operations Technology 297

Retail TouchPoints

SEPTEMBER 20, 2022

The Walmart Connect partner program is adding a fourth designation, “Innovation Partner,” to its current categories of technology platforms, service partners and solution providers. The Innovation Partners will provide “test and learn” social, entertainment and livestreaming opportunities.

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Retail Social Media Apparel Omnichannel 283

RTP blog

SEPTEMBER 16, 2019

The mobile gift card platform Bitmo recently ran a campaign with Sephora that offered users a $5 promotional gift card redeemable at a local Sephora of their choice. Make Your Customers Work For You As today’s modern gift card is entirely digital and mobile, retailers can much more easily motivate loyal customers with incentive programs.

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Gifts Mobile Payments Retail Mobile 150

Retail TouchPoints

AUGUST 5, 2021

Whenever a new technology emerges, it’s generally greeted with a healthy mix of excitement and skepticism. It makes sense to both welcome and challenge technology, since organizations and consumers should only adopt solutions that help them improve and succeed. The technology is replacing humans’ jobs. Wild, right?

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Customer Experience Technology Customer Information 246