Retail TouchPoints

JUNE 21, 2021

How can we create a platform that allows them to customize the product the way they want it? One thing we know about consumers is that they are all looking for real-time customized experiences. They’re really looking for real-time personalized experiences. The same lesson applies to any organization.”.

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Retail Webinar Department Stores Arts 259

365 Retail

MARCH 7, 2023

Qlik ® today announced that the UK’s largest family-owned department store, Fenwick , has adopted Qlik Cloud ® , to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.

Department Stores 67

Department Stores Supplies Customer Experience Fashion 67

Retail TouchPoints

JANUARY 19, 2022

“Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. Although Ralph Lauren has exited some mid-tier department stores, Louvet maintained his stance that department stores will continue to play a role in the Ralph Lauren ecosystem both in the U.S. and globally.

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Department Stores Fashion Consumer Omnichannel 241

Retail TouchPoints

MARCH 3, 2023

at Family Dollar stores, but even discounters are facing cautious consumer spending and employee pay raises that aren’t expected to pay off for some time. at Family Dollar stores, but even discounters are facing cautious consumer spending and employee pay raises that aren’t expected to pay off for some time.

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Department Stores Operations Gifts Fashion 271

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. Saks OFF 5TH Chief Customer Officer Rob Brooks will become President of O5.

Specialty Retailers 159

Specialty Retailers Other Apparel Department Stores 159

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

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Fulfillment Department Stores Shipping Costs eCommerce 301

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

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Clothing Payment Services Apparel Department Stores 219

Retail TouchPoints

APRIL 5, 2022

Laws related to environmental protections and sustainability mandates, for example, are among the elements impacting how sellers and manufacturers carry out their operations to minimize negative impacts. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 216

Merchant Services Beauty and Health Technology Operations 216

Pivotree Blog

OCTOBER 10, 2023

But meeting the complex demands of the modern supply chain isn’t easy, especially if you’re running a monolithic order management system. Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. The inability of yesterday’s systems to meet tomorrow’s demands is already showing.

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Supplies Order Fulfillment Omnichannel Fulfillment 52

Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach. However, these dangers can be managed.

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Shipping Costs Drop Ship Department Stores eCommerce 297

Retail TouchPoints

JUNE 23, 2022

Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints.

eCommerce 262

eCommerce Omnichannel Channel Department Stores 262

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Advanced Inventory Management Strategies. Product Manager at Kibo, Mark Wright, Sr.

Subscription 62

Subscription Department Stores Omnichannel Retail 62

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Shipping Costs 327

Shipping Costs eCommerce Merchant Services Retail 327

Retail TouchPoints

MAY 5, 2021

The result of this integration is a more consistent customer experience that can be mapped and optimized throughout the journey, from discovery to purchasing and aftercare. Another dimension to the ‘convenience’ experience is contactless delivery of services and products.

Multi-channel 197

Multi-channel Retail Technology Sporting Goods 197

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. YOY growth this holiday season, whereas department stores will only see a 0.3%

Shipping Costs 242

Shipping Costs Payment Services Merchant Services Payments 242

Retail TouchPoints

SEPTEMBER 21, 2020

3, Best Buy is shortening operating hours across the company — stores, corporate offices, field offices and in-home installation services — and all U.S. Nordstrom stores and operations centers will remain open on Nov. On Election Day, Nov.

Sporting Goods 257

Sporting Goods Retail Department Stores Arts 257

Retail TouchPoints

FEBRUARY 28, 2022

After all, it’s how they’ve traditionally operated. While they may be a little out of their depth in providing fast, commoditized experiences, they’ve been mastering creativity and emotion for the past 100 years. They should not think of live commerce as merely another way to meet customer expectations.

Department Stores 262

Department Stores Jewelry Fulfillment Arts 262

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. They just have to have a non-Amazon experience.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

RTP blog

SEPTEMBER 17, 2018

Up to 90% of consumers use their phone while shopping in stores and retailers are increasingly enhancing digital transformation strategies to take advantage of the new mobile-powered shopping era across every vertical, from department stores and supermarkets to hardware, sports and specialty retailing.

Payment Services 150

Payment Services Retail Consumer Payments 150

Pivotree Blog

OCTOBER 10, 2023

While inventory and fulfillment continue to drive customer experiences and repeat business, supply chains have become more complex and less reliable.The sudden shift in demand for retailers was epic, and as a result, new industry leaders emerged. Pre-pandemic, supply chains weren’t a hot topic.

Supplies 52

Supplies Fulfillment Omnichannel Department Stores 52

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. It’s essential therefore to select a solution that is underpinned by a master data management system tailored specifically to optical.

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Omnichannel Retail Channel Customer Retention 98

Retail TouchPoints

MARCH 22, 2022

For Mardis, following Amazon’s tech lead has resulted in a new and innovative packaging design , the implementation of AI and robots across his operation and testing out new marketing strategies like livestreaming. Amazon did that way before anybody else even entered the game; they just never sold it.”.

Small Business Retail 287

Small Business Retail Retail Shopify eCommerce 287

Retail TouchPoints

JUNE 17, 2021

“We are excited to have a storytelling platform in the pet category that communicates Purina’s expertise and commitment to providing the leading products that keep pets safe, happy and healthy,” said Kenneth Endermuhle, Manager of Category Experience Design at Purina in a statement.

Beauty and Health 157

Beauty and Health Department Stores Accessories Customer Loyalty 157

365 Retail

SEPTEMBER 15, 2021

Secret Sales has hired an elite senior leadership team to drive rapid growth, as the company expands both domestic and international operations. Department store digital pioneer Fiona Lay has been appointed as Digital Director. Secret Sales has also recruited Sarah Savva as External Relationships Director.

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Fashion Multichannel Department Stores eCommerce 62

Retail TouchPoints

OCTOBER 24, 2022

years in operation. On the brick-and-mortar side, The Edit LDN has been selling high-end footwear at the iconic Harrods department store in Knightsbridge for a year, and plans to expand to a Galeries Lafayette in Doha, Qatar beginning Nov.

Department Stores 179

Department Stores Shipping Costs Clothing Reference 179

Ecommerce Platforms

MARCH 18, 2023

You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences. The experiences retail stores can offer are more likely to stick with consumers for the long-term than those offered by ecommerce stores.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

RetailMinded

DECEMBER 26, 2023

In the 17 th , 18 th , and 19 th centuries, shops with decorative interiors and galleries became the norm; department stores popped up in the more urban centers. E-commerce emerged in the late 20 th century and physical store visits declined with online platforms offering convenience and a wider selection of products.

eCommerce 64

eCommerce Retail Department Stores Technology 64

BigCommerce

MAY 4, 2018

This half-day event on June 5 is limited to only 250 attendees and includes speaking tracks from Jennifer Fleiss, Co-founder of Rent the Runway, Ken Natori, President of The Natori Company, Jenny Buchar, Senior Manager, Digital Operations at SkullCandy and others. Jenny Buchar, Senior Manager, Digital Operations.

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Workshop Presentation Payment Services Merchant Services 419

Retail TouchPoints

AUGUST 5, 2020

In interviews with The Rainbow Group , a shopping center company and department store in China, they reported that they quickly upgraded their digital capacity, rebranded the company as a digital-first brand and changed their go-to-market strategy, all in 60 days. Please see a video report from Retail Store Tours Mexico.

Retail 256

Retail Supplies eCommerce Department Stores 256

Etail Solutions

MAY 18, 2021

Ever since Third Party Logistics burst on the supply chain industry scene as an alternative option for in-house operations in the early 1990s, a debate has been raging about which approach is best for your business In House or 3PL operated. Distributed Logistics.

Fulfillment 69

Fulfillment Operations eCommerce Supplies 69

Steve Dennis

NOVEMBER 26, 2018

Nordstrom–not only one of my favorite places to shop but also a brand I regularly feature in my keynotes on remarkable retail–recently reported strong quarterly operating performance and raised its outlook. but architecting its customer experience to reflect that the majority of physical stores sales start in a digital channel.

eCommerce 88

eCommerce Department Stores Games Channel 88

lateshipment

OCTOBER 16, 2020

Digital transformation (Brick-to-Click) – A recent report by IBM states that the pandemic has accelerated the shift to digital shopping by roughly 5 years; the same report also indicates that by 2020, department stores will decline by 60% while e-commerce will grow by nearly 20%. The future present is online.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

GetElastic

NOVEMBER 29, 2022

These investments add up to a better, faster, more convenient experience wherever their customers are. A well-known retailer headquartered in Ohio, Macy’s is a standout among the more traditional department store formats who successfully weathered the retail storm by incorporating more digital assets into the customer experience.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

OCTOBER 1, 2020

“We understand our customers care about sustainability, and we want to help them move toward a zero-waste beauty routine, so they can look great and do good at the same time,” said Gemma Lionello, EVP, General Merchandise Manager, Accessories and Beauty at Nordstrom in a statement.

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Accessories Clothing Customer Management 201

Steve Dennis

JANUARY 13, 2018

In addition to the myriad online competitors, many of Neiman’s key vendors wisely continue to invest in direct-to-consumer growth strategies as they recognize the advantages of forging a direct relationship with consumers, the strategic brand control that operating their own stores and website affords and the opportunity for greater margins.

Payment Services 92

Payment Services Multi-channel Workshop Payments 92

Korona

MAY 11, 2022

Retailers, consultants, store planners, interior designers, and architects all use a variety of retail plans and concepts to influence customer flow and behavior. Retail giants and small independent retailers alike can improve the customer experience and, in turn, their long-term profitability through effective store design.

Retail 52

Retail POS Beauty and Health Customer Experience 52

Payoneer

OCTOBER 22, 2018

Align around the customer – develop metrics and processes that ensure everyone in the company is rowing the boat in the same direction. Be where your customers are – embrace omnichannel customer experiences to bring the customer closer to your company.

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Customer Multi-channel Omnichannel Department Stores 36