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Why Every Ecommerce Business Needs a Dedicated Customer Experience Team

SellBrite

In an effort to boost sales and effectively differentiate from competitors, more ecommerce entrepreneurs and hiring managers are working hard to build dedicated customer experience teams at their companies. You have to invest in customer experience. Why Customer Experience Matters.

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Best Practices To Build Ecommerce Branded Order Tracking Pages

lateshipment

Also, your branded tracking pages can contain personalized product recommendations and promotions to drive repeat sales. Thus, it is clear what role branded eCommerce tracking pages play in improving the customer experience during the post-purchase order delivery phase. Best practices to create an eCommerce order tracking page.

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Salesforce Survey: 36% of Retail Employees Already Using Generative AI

Retail TouchPoints

Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. What’s even more remarkable about these adoption rates is how quickly they have risen.

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The Limited Role of AI in Ecommerce

Retail TouchPoints

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. But there’s a flip side: an overly aggressive AI might feel intrusive, turning our joyful shopping experience sour.

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FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model

Retail TouchPoints

However, simplifying cancellation processes for customers can alleviate this problem. Clearly stating terms and conditions for recurring billing has long been recommended, regardless of whether the FTC adopts the proposed rule change.

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How (and Why) to Develop a Winning Customer Experience Strategy for Your Business

SellBrite

Now more than ever before, the happiness of your past, current, and future customers matters. For your ecommerce brand to succeed, sustain, and grow over time, you have to make customer service, customer support, and customer experience a priority. What is Customer Experience? Let’s dig in.

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Study Reveals Strategies for Attracting Commuter vs. Home-Based Shoppers

Retail TouchPoints

Perhaps not surprisingly, home shoppers who choose the stores closest to their dwellings often have children, and they prioritize product selection, quality, brand reputation and safety guidelines within the store. Moving Beyond Demographics to Targeting Based on Attitudes.

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