Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 211

Supplies Arts Customer Loyalty Fulfillment 211

Retail TouchPoints

OCTOBER 26, 2022

During her 42-year career, Gove has worked in a number of executive leadership roles and served on the boards of different companies, many in the retail space, including Conn’s HomePlus , The Fresh Market , Tailored Brands , Iconix Brand Group , AutoZone and Golfsmith.

Customer Loyalty 216

Customer Loyalty Supplies Operations Marketing 216

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 206

Shipping Costs Improvements Live Chat Retail 206

Retail TouchPoints

AUGUST 23, 2023

Loyalty must adjust to meet those evolving consumer expectations. Brands that stay nimble and ready to adapt to changing consumer habits and expectations have an advantage in earning customer loyalty. The Lacek Group is an Ogilvy Experience company.

Travel 188

Travel Clothing Technology Customer Loyalty 188

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Opportunities for attendee interaction include Lunch & Learn sessions, live small-group roundtable discussions, and a Virtual Happy Hour on Oct. 13 at 5:45 pm (ET).

eCommerce 259

eCommerce Omnichannel Customer Loyalty Fulfillment 259

Retail TouchPoints

SEPTEMBER 29, 2022

Where the two sides do meet is with nearly all the senior retail executives agreeing that today’s consumer expects retailers to operate in a more sustainable way. But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. There’s Also Legislation to Consider.

Retail 326

Retail Fashion Supplies Apparel 326

Retail TouchPoints

DECEMBER 27, 2021

Generally speaking, adopting energy efficiency measures can be viewed as a favorable step to demonstrate a commitment to sustainability and achieve environmental goals, while also reducing operating costs in-stores. Discretionary Goods Demand Higher Environmental Scrutiny. Ingalls joined the firm in 2009. Ingalls holds a B.S.

Retail 342

Retail Supplies Customer Loyalty Fashion 342

365 Retail

JUNE 7, 2023

“Amperity enables us to create unified customer profiles and actionable insights we need to scale. The company’s best-in-class platform, in combination with its significant retail industry expertise, will help us continue to fuel our growth, deepen customer loyalty, and operate at the highest level of efficiency.”

Customer Experience 72

Customer Experience Customer Customer Data Customer Loyalty 72

Optimizely

MARCH 13, 2019

Greg Moore, the Chief Operating Officer at Charlie Hustle, explained that one mega success is not enough for a sustainable business. How customer loyalty drives their business every day. Anything we release has a built-in group of influencers that can help us out. What about customer loyalty ? and much more.

Marketing 170

Marketing Customer Loyalty Events Apparel 170

Retail TouchPoints

SEPTEMBER 28, 2022

What steps should retailers take to maintain customer loyalty? . Reasor: Consumer loyalty and engagement should be top-of-mind for retailers, especially in this environment. Within this group, 44% are either dipping into their savings or reducing the amount they’re setting aside. Think beyond the sticker. Stay agile.

Customer Loyalty 157

Customer Loyalty Consumer Supplies Improvements 157

Wiser

MARCH 7, 2024

Highlighting the necessity of leveraging technology to enhance customer experiences and streamline operations, the panelists also emphasized the role of cross-functional collaboration in fostering a more cohesive and efficient approach to retail execution.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

eCommerce 286

eCommerce Shipping Costs Channel Operations 286

RetailMinded

APRIL 20, 2023

By embracing new technology, digitizing processes, streamlining staff training, and enhancing the customer shopping experience, businesses can improve operational efficiency, foster customer loyalty, and drive revenue growth. Manual inventory tracking can be time-consuming and prone to errors.

Payment Services 52

Payment Services Payments eCommerce Retail 52

Dynamic Action

SEPTEMBER 21, 2017

21, 2017— DynamicAction , provider of the most advanced data analytics solution specifically designed for retailers, today announced that Destination XL Group, Inc. About Destination XL Group, Inc.: Destination XL Group, Inc. The DXL Men’s Apparel stores in Ontario are operated by DXL Canada, Inc.,

eCommerce 48

eCommerce Retail Apparel Specialty Retailers 48

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Unfortunately, this is the group that has suffered the most during COVID-19.”. Normally, apparel returns are roughly 7.5%

Shipping Costs 323

Shipping Costs eCommerce Merchant Services Retail 323

ESW

OCTOBER 2, 2023

Challenge 1: Understanding cultural nuances Cultural nuances refer to the slight variations in behaviour, interaction and expectation that exist within cultural groups. These nuances can profoundly influence customer service experiences and expectations. In Japan, customer service is based on ‘ Omotenashi.’

Payment Services 154

Payment Services Customer Payments Omnichannel 154

iVend

JUNE 26, 2020

With future plans to expand their retail footprint in Singapore, Indonesia, as well as other Asian countries, COLDWEAR has selected iVend Retail delivered on Cloud for management of its retail operations. We look forward to working with the COLDWEAR team!

Travel 70

Travel Apparel Accessories Customer Loyalty 70

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 207

Payments Payment Services Customer Experience Social Media 207

Dynamic Action

SEPTEMBER 11, 2017

It provides expert insights on Amazon’s approach to data, customer experience and long-term profit, with advice on how to replicate these strategies within your own operations. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. High prices and low availability are straining customer loyalty , a trend that became evident in the Adobe data through an unexpected metric — device usage.

Shipping Costs 255

Shipping Costs Consumer Supplies Merchant Services 255

365 Retail

JULY 4, 2023

It operates on the principles of designing out waste and pollution, keeping products and materials in use, and regenerating natural systems. Moreover, retailers adopting circular practices are positioning themselves favourably in an increasingly eco-conscious market, thereby ensuring customer loyalty and fostering brand value.

Home Furnishings 52

Home Furnishings Retail Supplies Customer Loyalty 52

iVend

JUNE 26, 2020

With future plans to expand their retail footprint in Singapore, Indonesia, as well as other Asian countries, COLDWEAR has selected iVend Retail delivered on Cloud for management of its retail operations. We look forward to working with the COLDWEAR team!

Travel 52

Travel Apparel Accessories Customer Loyalty 52

Steve Dennis

MAY 20, 2020

Murdick suggests a lot of Neiman Marcus Group stores can be closed because 22 are located within 15 miles of a Saks store and that 7 more could potentially be shuttered—which would be almost 3/4 of the Neiman’s full-line store count—that are more than 15 miles away, but in the same metropolitan area. What the operating strategy?

Department Stores 174

Department Stores Operations Travel Customer Loyalty 174

iVend

JUNE 26, 2020

With future plans to expand their retail footprint in Singapore, Indonesia, as well as other Asian countries, COLDWEAR has selected iVend Retail delivered on Cloud for management of its retail operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . We look forward to working with the COLDWEAR team!

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

With future plans to expand their retail footprint in Singapore, Indonesia, as well as other Asian countries, COLDWEAR has selected iVend Retail delivered on Cloud for management of its retail operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . We look forward to working with the COLDWEAR team!

Travel 52

Travel Apparel Accessories Customer Loyalty 52

iVend

JUNE 26, 2020

With future plans to expand their retail footprint in Singapore, Indonesia, as well as other Asian countries, COLDWEAR has selected iVend Retail delivered on Cloud for management of its retail operations. Clarence Lee, Chief Operating Officer at Lee Yin Group (COLDWEAR) . We look forward to working with the COLDWEAR team!

Travel 52

Travel Apparel Accessories Customer Loyalty 52

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 1:20 to 2:10 p.m.

Merchant Services 286

Merchant Services Cryptocurrencies Payments Payment Services 286

Retail TouchPoints

JANUARY 25, 2023

For retailers that have a community of customers centered on their brand, creating in-store community spaces can increase traffic, strengthen customer loyalty and attract new customers who are seeking communities aligned with their interests. Welcome your brand community in a clubhouse space.

Retail 211

Retail Sporting Goods Department Stores Consumer 211

OracleBlogs

APRIL 16, 2020

As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. That’s why now is the time for retailers to double-down on their most loyal customers to keep them engaged, and just the same, to focus acquisition efforts on consumers who mirror their best current customers.

Consumer 59

Consumer Customer Loyalty Arts Reference 59

Wiser

AUGUST 28, 2023

With an optimized retail assortment strategy, focusing on factors such as understanding customer preferences, analyzing market trends, and optimizing inventory management, you can significantly enhance your retail operations and drive business success. What age group are they in? What are their interests and preferences?

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. No matter what the channel, however, there will always be customers who second-guess their purchase, have something arrive too late for its intended use or receive something other than what they expected.

Shipping Costs 212

Shipping Costs Retail Fulfillment Channel 212

RTP blog

AUGUST 11, 2017

In this way, marketers can develop and publish channel-agnostic, localized content, providing a relevant digital experience to customers around the world, thereby increasing the opportunities for sales and customer loyalty.

eCommerce 150

eCommerce Events Presentation Customer Loyalty 150

Retail TouchPoints

AUGUST 18, 2023

Maximizing Mobile Personalizing the user experience to enhance customer loyalty is more achievable today than ever before. By providing information that customers need within their personalized loyalty app, retailers strengthen their customer relationships.

Customer Loyalty 219

Customer Loyalty Food and Beverages Customer Marketing 219

SellBrite

JANUARY 26, 2018

Ecommerce is a fiercely competitive space to operate in. Here are 7 tips that will help you effectively differentiate from competitors and boost customer loyalty in the year ahead: 1. In 2017, more ecommerce brands leveraged Facebook Groups as a way to foster community with their audience than ever before.

eCommerce 148

eCommerce Blog Customer Loyalty Travel 148

Ecommerce Platforms

MARCH 14, 2023

The company has earned millions of dollars in private equity and funding, from groups who support the Evercommerce vision. Simplify billing, streamline daily business operations. ClubWise comes packed with products to increase member engagement and loyalty.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

lateshipment

AUGUST 1, 2022

If there are delays in shipping orders or other unresolved issues, you can proactively communicate with the customer to offer a solution. Regardless of the outcome, most customers appreciate open communication and effort to resolve delivery issues. Providing a World-Class Customer Experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Algopix

MARCH 9, 2020

Your marketplace’s operation is dependent on a growing user base and a continuously updated catalog. In addition, a Product Identification API gathers a list of products that match a search term, allowing grouping of identical and similar items as well as sorting by demand. . Prevent mismatching and disgruntled customers.

eCommerce 78

eCommerce Demo Customer Loyalty Presentation 78