Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Once site visits and assessments are made, a store plan is prepared and submitted for approval.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. Smart cards don’t supplant any of the traditional shopping experiences, they’re just an addition to it.” Caper Cart product experience. But I wasn’t the biggest fan myself either.

Shopping Carts 289

Shopping Carts Definition Technology Travel 289

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., The first store to pilot the new suite of solutions is the Beverly Hills, Calif., On the store floor, other types of smart mirrors are available for virtual try-on and styling. “We

Payment Services 299

Payment Services Fashion Recommendation Customer Experience 299

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. It’s also an outgrowth of the fact that many malls already had large spaces sitting empty because the traditional anchor stores had left.

Outdoor 328

Outdoor Events Technology Customer Experience 328

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 288

Technology Consumer Mobile Operations 288

365 Retail

JUNE 20, 2022

Henrik Hansen, Business Development Manager at Samsung discusses the innovation of display and demonstration solutions in the retail industry as well as the role of experience centres and their role in sustaining customer attention. . Henrik Hansen, Business Development Manager at Samsung.

Customer 52

Customer Retail Demo Technology 52

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

JUNE 15, 2022

That is why Interstore | Schweitzer , which believes brick-and-mortar is the linchpin of the omnichannel customer experience, analyzed food stores all over the world, coming up with a list of 50 stores they believe every serious retailer (and food lover) should visit. Space and Atmosphere.

Omnichannel 263

Omnichannel Customer Experience Consumer Department Stores 263

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year.

POS 245

POS Mobile Payment Services Technology 245

Retail TouchPoints

APRIL 16, 2024

supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes.

Technology 130

Technology Consumer Retail Point of Sale 130

Retail TouchPoints

JULY 12, 2023

Brands and retailers frequently partner with design strategy firms and tech integrators to bring new store concepts to life. For Purple’s Senior Director of Retail Environments, Cindy Speters, it means “being honest, almost to the point of pain.” For example, the store experience does not have a traditional point of sale.

Technology 246

Technology Consumer Omnichannel Point of Sale 246

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 278

Payment Services Small Business Retail Shopify Gifts 278

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.

Payment Services 264

Payment Services Books Live Chat Fashion 264

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Mobile POS System iVend mobile POS takes service to customers in the aisle. Sell anywhere.

POS 52

POS Electronics Payment Services Point of Sale 52

iVend

APRIL 20, 2023

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. But it doesn’t have to be this way. iVend Mobile POS iVend helps retailers to reap the benefits of mobile POS.

POS 98

POS Mobile Point of Sale Payment Services 98

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Mobile POS System iVend mobile POS takes service to customers in the aisle. Sell anywhere.

POS 52

POS Mobile Payment Services Point of Sale 52

Retail TouchPoints

DECEMBER 25, 2023

Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. Consumers today expect a better in-store shopping experience from brick-and-mortar retailers, and retailers that can give it to them will continue to thrive even in the face of ever-increasing convenience from online competitors.

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

OCTOBER 19, 2022

Beyond Yoga has opened its first brick-and-mortar store in Los Angeles, where the retailer’s story began in 2005. In developing a strategy for its physical location, Beyond Yoga focused on allowing its popular textiles to shine through via educational signage, thoughtful product displays, comfortable spaces and artistic installations.

Books 147

Books Shopify Technology Point of Sale 147

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

Payment Services 200

Payment Services Payments Retail Social Media 200

Retail TouchPoints

NOVEMBER 11, 2021

Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

Payment Services 293

Payment Services Mobile Operations Technology 293

365 Retail

APRIL 26, 2023

Now more than ever, the retail space is increasingly competitive as online shopping and franchises fill the market. Notably, digital solutions are no longer just for the major retailers as we’re seeing more and more smaller businesses beginning to embrace digital technology within their business model.

Marketing 65

Marketing Retail Technology Point of Sale 65

Wiser

SEPTEMBER 12, 2022

You might have the best products or prices on the market, but if your stores are bland or the products are poorly displayed, people will look elsewhere. Visual merchandising is the practice of designing and displaying merchandise in a retail setting with the goal of engaging shoppers and boosting sales. What is Visual Merchandising?

Multi-channel 148

Multi-channel Electronics Point of Sale Presentation 148

365 Retail

APRIL 2, 2024

The growing importance of private label brands in distinguishing a store is undeniable. Effective marketing of these brands is crucial for boosting sales and building customer loyalty. Tokinomo has seen firsthand that innovative promotional strategies can greatly increase sales and create unmatched customer loyalty.

Point of Sale 40

Point of Sale Customer Loyalty Technology Arts 40

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. But as with so many other things, the definition of what constitutes a clean store has been intensified by the COVID-19 pandemic.

Management 194

Management Definition Technology Customer Experience 194

Retail TouchPoints

AUGUST 17, 2020

In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities. Small changes matter.

Retail 200

Retail Operations Travel Leisure 200

Wiser

MAY 14, 2020

You might have the best products or prices on the market, but if your stores are bland and the products are poorly displayed, people will look elsewhere. Visual merchandising is the practice of designing and displaying merchandise in a retail setting with the goal of engaging shoppers and boosting sales. What is Visual Merchandising?

Multi-channel 158

Multi-channel Electronics Point of Sale Presentation 158

Retail TouchPoints

JULY 27, 2020

Social distancing” had already become a fact of life for many in our technology-infused societies long before it became an obligation under the effects of COVID-19. Nowadays, the experience of browsing virtual re-creations of physical stores couldn’t be more important for consumers. Personalization—This Time It’s Personable.

Payment Services 243

Payment Services eCommerce Small Business Retail Retail 243

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Many systems can now identify sales trends, understand customer behavior and gauge employee performance. POS systems are now at the forefront of customer engagement,” said Bond.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

JULY 14, 2020

Conor Riley: Several years ago, our products were promoted primarily through subscription boxes geared toward a younger consumer base at $10 per month , but then our brand was picked up by stores like Nordstrom. where it is being sold at higher price points. Riley: We have seen a massive increase in online sales, up 5X.

Shipping Costs 207

Shipping Costs Fulfillment Subscription Events 207

Wiser

DECEMBER 30, 2019

This is certainly a challenge faced by many eCommerce brands and retailers—how to get customer orders that last mile to their front doors. This is known as last-mile delivery, or the final part of the eCommerce experience when orders are delivered to waiting customers. Smart Tracking Technology. Same-Day Delivery.

Payment Services 113

Payment Services Shipping Costs Fulfillment Technology 113

365 Retail

SEPTEMBER 17, 2023

This entails a deep understanding of the various facets of retail operations, from inventory management to customer service. Embrace Digital Transformation Retail managers are finding that digitalisation offers a range of benefits that streamline operations and enhance customer experience.

Operations 52

Operations Management Retail Channel 52

iVend

MAY 11, 2022

Promotions offer customers extra value – essentially either in the form of a lower price, or by getting more goods for the same price. . Used by retailers across all segments, there are multiple promotion types, which deliver a range of benefits in sales, customer experience, loyalty and market share.

Retail 52

Retail POS Technology Customer Data 52

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. And if you’re not using an advanced loyalty tool, you’re losing repeat customers.

POS 52

POS Payment Services Point of Sale Events 52

retailnext

FEBRUARY 28, 2020

In today’s retail world, the in-store experience is more responsive and adaptable than it’s ever been before. A combination of advancing technology, the need to compete with online shopping, and modernized strategies has led to fundamental changes in stores of all kinds. Prioritizing Experience Over Inventory.

Payment Services 52

Payment Services Retail POS Supplies 52